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Everything, an extremely well run hotel, nothing was too much trouble for the friendly and attentive staff
Nice pool They charge you every little thing such as business center without telling me that they have the charge for business center (right after I went to the business center to print my boarding pass they were trying to charge me for 5 euro plus paper) and they claimed that ice bucket was missing after we left hotel and flew back to New York. They charge us for that which we have never seen while we stayed there. They told us that they have inventory list before people come in but who steals the ice bucket? If we need one we don't take the used one. For me this was not the pleasant stay. I had to deal with the bill for the amenities which we had never had. I thought this is 5 star hotel but I would rather stayed 3 star hotel and didn't have to deal with all the burden after I left. Never stay here again.
We liked everything - room, food, swimming pool, service
Friendly, helpful staff with exactly the right balance of attitude - not stiff and formal, not too familiar. No complaints.
Phenomenal harbour and sea view, excellent facilities (impressive location of the swimming pool and private beach for the hotel guests), good level room services, useful location within the city, comfortable and quiet rooms, and attentive and friendly staff. For a five-star I found it very surprising to find my minibar empty.
The location was good and the Spa was excellent. The staff were a little arrogant at times. I put this down to the hotel trying to maintain 5 star status.
Fantastic pool area with restaurant and bars. Wonderful service throughout the holiday.
How friendly and attentive the hotel staff were.
Proximity to bus terminal. Nice swimming pool. Very good restaurant. We had a nice stay in this hotel.
Perfect hotel. Special thanks to Nadine from front desk for patience and availability, without her we could have not rented a car.
The hotel would have been fine - if it was a 3-star hotel. However, dinner at the Tiki Restaurant was fantastic. The bed was terribly uncomfortable, and service was mediocre - we waited over 30 minutes for our drinks from the poolside service. The buffet breakfast was included in our room price, but it was one of the worst meals I've had in a long time. At the price, this is not a hotel i could recommend.
Beautiful Hotel with a great location, nice swimming pool and a nice selections of restaurants. Room had a terrible view and the carpet had some stains on it.
A warm welcome when one arrives and a comfortable room. Excellent sevice always. Nothing
The combination of the old, traditional style and feeling with the beautifully refurbished facilities; very warm and helpful personnel The elevator nearest our room (4 floors up) was out of order at times. The cost of the breakfasts seemed very high
Very much, excellent value for money Staff a bit rough
Perfect location. Very close to the bus terminal. Breakfast wasn't included.
Excellent localisation, confort, calm Rooms are a bit small
The barman in the Club Bar, was excellent and the hotel majestic.
This is a grand old place to stay. Right next to the bus station & the old city of Valletta. Staff very friendly and helpful. Room clean and had a great view over the harbour. The large gardens and pool are great for relaxing. Free wifi available in the bar area. Best to avoid the food at the bistro. You can get better meals in Valletta.
Swimming pool was excellent, food was very good. Staff at the reseption: very slow and not friendly. Hotel is old and a bit wornout.
Yet another slightly shabby once-grande old dame to join the ranks of the nouveaux-pauvres. Overall, reasonable value for money, though certainly not 5-star quality. Perhaps 3-4 star. Items most in need of improvement - bedroom furniture (looks like Lady Stickland's origninal inventory is still in place, and rather the worse for wear) and the main restaurant - I've seen better standards in hospital canteens !! Still, beneath the "fading drapes and peeling paint" lurks some residual old world charm, which would not require a king's ransom to restore it to a semblance of its former glory. And should this happen one day, I would recommend a different interior designer - even the renovated rooms are gaudy rather than tasteful. See above. Connie Francis and Patsy Kline blaring from the adjacent bus terminal.
Amazing place, great staff, highly recommended Might be slightly noisy
The room was great, the view to Valetta fantastic and the restaurant choice superb In some of the restaurants the service was a little slow. No wi-fi internet access.
The location of the hotel is spot on. It is close to everything including the hop on hop off tour buses, harbour cruises etc. There is a new modern shopping centre next door to the hotel. We had a lovely room with a fabulous view of the harbour. The room was clean and modern and the bathroom was spotless. The hotel is about 20 mins from the airport (by taxi). The staff were helpful and there is a good choice of restaurants in the hotel. The buffet breakfast was good too and overall the hotel was good value for money. There was nothing to dislike about this hotel.
what i liked the most were quietness, comfort and the good price-quality relation.
Good breakfast, good hotels' restorants Itis a shame, that residents of the 5 stars hotel have to pay for towels in pool area and for a gym as extra payment! The quality of SPA procedures are not corresponding offered prices.
Nice hotel in excellent position, close to shopping and cafes, very helpful staff at checkin.
god frukost och bra service
the room was excellent,with perfect view on La valletta walls,very good breakfast the shower was broken and they need 3 days to repair it
Near to good shopping, the sea and convenient for Valleta, ferries Does not deserve a five star rating. Not the best quality food. Not all spa facilities in use.
i liked the food in most restaurants as we stayed ion a spa room we could not find a thing to complain about .This is the forth time we have stayed here and hope to do so again if they carry on doing the all inclusive deals
the view was amazing, however the hotel seems to cater mostly for people much older than us - in attitude if not in years - who didn't mind being told what was available rather than being asked what they'd like.This isn't what I expect from a true 5 star hotel. The gym was closed on Sundays - why? This was one of the reasons we went to the hotel! See above. Very unimpressed about closure of gym facilities on Sunday.
The staff were friendly and the bed was comfortable. It was in a very convenient location for me. The hotel was fairly dirty. The air-conditioning in my room was broken and so was the telephone. The walls are incredibly thin so I could hear everything going on in the rooms around me when I was trying to sleep.
easy access to city The cleaning staff was very noisy each morning (before 9 am !!!)
The location, very central. Shops, Bus station & many old monuments to explore. The decor of the Hotel had old world charm. More tourist info/publications would be helpful. Available info was limited, especially in English.
Friendly staff, location, price Very small room.
Valetta has huge potential for gentrification and this hotel is leading the way. Attractively renovated with tastefully decorated and bright common areas and rooms. Many of the staff (especially the 2 older male front desk clerks) were very friendly and helpful. The breakfast was hot and tasty. The view from our room over the city and harbour was outstanding. And the location, within easy walking distance of all of Valetta along with the City Gate bus depot, was very convenient. We were glad that we did not stay in one of the ugly modern parts of Malta. The bathroom, while large, had not been renovated, and had a poorly-functioning toilet and dated towels and shower curtain. As elsewhere in Malta, we were struck by how unfriendly certain staff were, especially the young female front desk clerk (who acted like a completely different person when young men she knew came in) and the housekeeping staff. We also had an ugly argument at midnight with the taxi driver the hotel sent to retrieve us from the airport, related to paying for a non-functional baby seat that was not supposed to cost extra. And one should be prepared for the hotel's payment system- whole stay paid immediately upon arrival, deposit needed for the TV remote, and small fee paid to use the room safe.
Central location, pleasant staff, comfortable room for the price, good bathroom facilities cleaned & towels changed every day. Buffer dinners
Location. Female front staff service was so poor...she did not assist when I needed to use internet and more...
It has a good location and staff are very helful. The shower was too small
Closeness to valletta centre The staff in this hotel were the most un-enthusiastic people I have ever seen na d made it seem like everything for you was a big chore. I specifically asked for a double bed and was not given one I asked at reception and was made to feel like an in-convenience. Advertised as full english breakfast this is not true. Targetted to germans not english
Location was good. Basically no claim.
The hotel is quiet cheap considering the quality (jacuzzi and swimming pool, nice view, ...) and considering the prices of other hotels in Valetta. A hotel we would recommend. The swimming pool is somewhat crowded.
location was stunning overlooking Valetta, also very convenient for all the buses and boat trips. The breakfast was good and the accomodation most comfortable and clean.Having tea/coffee facilities in the room was a bonus. signposting in the hotel was not great, we had no information in the room what facilities were available and how to find them.
excellent breakfast and splendid seavieuw, nearby means of local transportation easy to reach on foot staf was not very hospitable
Close to restaurants & shopping The restaurant for breakfast was horrendous, buffet style sub standard food and the worst coffee I have ever tasted. Did not enjoy our stay and would not go back.
We had a garden room which we found nice and quite with plenty of room. We did book a sea view room but as the rooms we had were much bigger we did not ask to change.
very nice place, restaurants were good no
booked double room we had a family suite with 2 bedrooms and sitting room food was a bit boring after a week some fresh fruit apples etc would have been nice at breakfast
view to La Valletta across the bay, very nice stuff, free Harbour tour with a boat for the hotel guests. We stayed at the same hotel for the second time ... but probably the last time too. For the first night we came, we were placed in (I belive so) older part of the building. Now we understand complains of other guests on this page. Lucky for us first in the morning nice receptionist finded the room which we demand in our reservation in newer part of the hotel. Food is really poor quality and I'm sorry have to say kind of low cost for most of it- no excuse for! Even nice stuff can't do a miracle out of awfull salami, susagess and only 1 kind of cheap cheese. One week of eating ham and eggs is too much especially for four stars hotel. During my stay they renovated the restaurant. The substitute place was to small so there were crowdy and caotic breakfasts all the time at any time. How we payed full price I find this high uncorrect. Close to hotel complex new shopping point is just opened which already causes road in front of the hotel noisy and traffic. Wi-Fi is still science fiction for the managers. There is no PC available to the guests even in reception lobby! Realy poor and far from 4 stars!
The situation of the hotel was fantastic looking over the water to Valletta. Very good for ferry and bus. Variety of restaurants to eat in. Very reasonably priced That we didn't have longer to spend there
Excellent sight, offer price per night quite appealing, good beds. Invasive staff (three calls in the room for apparently no reason (check for closed windows, check-out confirmation 2 hrs before time etc), could have phoned from reception). Varied but low-quality breakfast buffet. Bathroom cleanliness improvable. Very expensive spa treatments (higher than most Italian SPAs).
The actual building was fantastic - we didn't realise it was a converted palazzo so that was a very nice surprise and we loved our room with its split level and view of St John''s square The staff seemed to lack experience in dealing with hotel reservations and their attitude could have been mistaken for bad manners rather than inexperience.
The owner of the hotel was really nice, helped to solve all the problems. I strongly recommend for everyone to ask for the pick up from the airport for 15 euros. The location is in the central of Valletta, near beautiful st. Johns cathedral. The restaurant staff was really awful. They are unpolite, and don't pay the attention to hotel guests, because the breakfast is included in the room price and they don't get tips. After the first day waited for the waiterss to come for more than 5 minutes, despite the restaurant was not crowded.
Great location, excellent staff, good restaurant
My need were well catered for, including late occupancy for late flight departure. No difficulties to report