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We liked everything - room, food, swimming pool, service
Beautiful Hotel with a great location, nice swimming pool and a nice selections of restaurants. Room had a terrible view and the carpet had some stains on it.
Phenomenal harbour and sea view, excellent facilities (impressive location of the swimming pool and private beach for the hotel guests), good level room services, useful location within the city, comfortable and quiet rooms, and attentive and friendly staff. For a five-star I found it very surprising to find my minibar empty.
The hotel would have been fine - if it was a 3-star hotel. However, dinner at the Tiki Restaurant was fantastic. The bed was terribly uncomfortable, and service was mediocre - we waited over 30 minutes for our drinks from the poolside service. The buffet breakfast was included in our room price, but it was one of the worst meals I've had in a long time. At the price, this is not a hotel i could recommend.
The location was good and the Spa was excellent. The staff were a little arrogant at times. I put this down to the hotel trying to maintain 5 star status.
How friendly and attentive the hotel staff were.
Everything, an extremely well run hotel, nothing was too much trouble for the friendly and attentive staff
Nice pool They charge you every little thing such as business center without telling me that they have the charge for business center (right after I went to the business center to print my boarding pass they were trying to charge me for 5 euro plus paper) and they claimed that ice bucket was missing after we left hotel and flew back to New York. They charge us for that which we have never seen while we stayed there. They told us that they have inventory list before people come in but who steals the ice bucket? If we need one we don't take the used one. For me this was not the pleasant stay. I had to deal with the bill for the amenities which we had never had. I thought this is 5 star hotel but I would rather stayed 3 star hotel and didn't have to deal with all the burden after I left. Never stay here again.
Fantastic pool area with restaurant and bars. Wonderful service throughout the holiday.
Proximity to bus terminal. Nice swimming pool. Very good restaurant. We had a nice stay in this hotel.
Perfect hotel. Special thanks to Nadine from front desk for patience and availability, without her we could have not rented a car.
Friendly, helpful staff with exactly the right balance of attitude - not stiff and formal, not too familiar. No complaints.
Excellent localisation, confort, calm Rooms are a bit small
This is a grand old place to stay. Right next to the bus station & the old city of Valletta. Staff very friendly and helpful. Room clean and had a great view over the harbour. The large gardens and pool are great for relaxing. Free wifi available in the bar area. Best to avoid the food at the bistro. You can get better meals in Valletta.
The barman in the Club Bar, was excellent and the hotel majestic.
Very much, excellent value for money Staff a bit rough
The combination of the old, traditional style and feeling with the beautifully refurbished facilities; very warm and helpful personnel The elevator nearest our room (4 floors up) was out of order at times. The cost of the breakfasts seemed very high
Swimming pool was excellent, food was very good. Staff at the reseption: very slow and not friendly. Hotel is old and a bit wornout.
Yet another slightly shabby once-grande old dame to join the ranks of the nouveaux-pauvres. Overall, reasonable value for money, though certainly not 5-star quality. Perhaps 3-4 star. Items most in need of improvement - bedroom furniture (looks like Lady Stickland's origninal inventory is still in place, and rather the worse for wear) and the main restaurant - I've seen better standards in hospital canteens !! Still, beneath the "fading drapes and peeling paint" lurks some residual old world charm, which would not require a king's ransom to restore it to a semblance of its former glory. And should this happen one day, I would recommend a different interior designer - even the renovated rooms are gaudy rather than tasteful. See above. Connie Francis and Patsy Kline blaring from the adjacent bus terminal.
A warm welcome when one arrives and a comfortable room. Excellent sevice always. Nothing
Perfect location. Very close to the bus terminal. Breakfast wasn't included.
Amazing place, great staff, highly recommended Might be slightly noisy
Valetta has huge potential for gentrification and this hotel is leading the way. Attractively renovated with tastefully decorated and bright common areas and rooms. Many of the staff (especially the 2 older male front desk clerks) were very friendly and helpful. The breakfast was hot and tasty. The view from our room over the city and harbour was outstanding. And the location, within easy walking distance of all of Valetta along with the City Gate bus depot, was very convenient. We were glad that we did not stay in one of the ugly modern parts of Malta. The bathroom, while large, had not been renovated, and had a poorly-functioning toilet and dated towels and shower curtain. As elsewhere in Malta, we were struck by how unfriendly certain staff were, especially the young female front desk clerk (who acted like a completely different person when young men she knew came in) and the housekeeping staff. We also had an ugly argument at midnight with the taxi driver the hotel sent to retrieve us from the airport, related to paying for a non-functional baby seat that was not supposed to cost extra. And one should be prepared for the hotel's payment system- whole stay paid immediately upon arrival, deposit needed for the TV remote, and small fee paid to use the room safe.
Location was good. Basically no claim.
Central location, pleasant staff, comfortable room for the price, good bathroom facilities cleaned & towels changed every day. Buffer dinners
The hotel is quiet cheap considering the quality (jacuzzi and swimming pool, nice view, ...) and considering the prices of other hotels in Valetta. A hotel we would recommend. The swimming pool is somewhat crowded.
The staff were friendly and the bed was comfortable. It was in a very convenient location for me. The hotel was fairly dirty. The air-conditioning in my room was broken and so was the telephone. The walls are incredibly thin so I could hear everything going on in the rooms around me when I was trying to sleep.
Friendly staff, location, price Very small room.
It has a good location and staff are very helful. The shower was too small
Location. Female front staff service was so poor...she did not assist when I needed to use internet and more...
easy access to city The cleaning staff was very noisy each morning (before 9 am !!!)
Closeness to valletta centre The staff in this hotel were the most un-enthusiastic people I have ever seen na d made it seem like everything for you was a big chore. I specifically asked for a double bed and was not given one I asked at reception and was made to feel like an in-convenience. Advertised as full english breakfast this is not true. Targetted to germans not english
The location, very central. Shops, Bus station & many old monuments to explore. The decor of the Hotel had old world charm. More tourist info/publications would be helpful. Available info was limited, especially in English.
The owner of the hotel was really nice, helped to solve all the problems. I strongly recommend for everyone to ask for the pick up from the airport for 15 euros. The location is in the central of Valletta, near beautiful st. Johns cathedral. The restaurant staff was really awful. They are unpolite, and don't pay the attention to hotel guests, because the breakfast is included in the room price and they don't get tips. After the first day waited for the waiterss to come for more than 5 minutes, despite the restaurant was not crowded.
Great location, excellent staff, good restaurant
The actual building was fantastic - we didn't realise it was a converted palazzo so that was a very nice surprise and we loved our room with its split level and view of St John''s square The staff seemed to lack experience in dealing with hotel reservations and their attitude could have been mistaken for bad manners rather than inexperience.
My need were well catered for, including late occupancy for late flight departure. No difficulties to report
The location within the city walls is fantastic. Staggering view from bedroom window. The beds were too hard for our comfort. The staff were most helpful. There were too many extras - use of safe in room, air conditioning.
lovely view of the harbour from their restaurant, the food was excellent and staff very friendly.
The view over the harbour and the Festival fireworks were great
Good locaction and restaurant Decor to our room was shameful
Helpful staff, location, price. Trivia - the hotel is in Steven Spielberg's Munich. Standard is very basic, but this was to be expected. No TV in room. All rooms are not served by lift.
the view of Grand Harbour. the breakfast was excellent. the mould on the ceiling of the bathroom and part of bedroom, made the place smell, the drop from the passge to the bedroom, a huge dangerous step.It was costly for the type of room, water in shower didn't work properly, old dangerous fan.
Location, and views. Being able to smoke in the galleria attached to the room. Nice staff. Nothing that we disliked but the hotel is a wonderful old character building and could gain a lot by a gentle refurbishing, ridding it of its 70´s style.
Base camp of Valletta walking and for nice night sea view. You should take dinner at second floor restaurant every night, Low cost, High satisfaction. Rabbit/Fish and cisk, wine, so on with view. What a splendid light up view. Fort Saint Michael, Fort Saint Angelo, other. Sometimes giant cruiser is harbor in and out before your eyes, that takes a cruise around the Mediterranean Sea. Oh! What a old fashioned, someone said 'Rabbit Warren', I agree with it. When I found a ceiling big fan in my room, this is the chance to remember our past life style. Yes I was staying 2*hotel. Hotel staff are very friendly no doubt, but don't want more service. Yes, this hotel is the base camp of Valletta walking and for nice night sea view.
An excellent location with a beautiful view from the restaurant;good food and drinks at breakfast . The staff were friendly and helpful. We found the fire exit instructions difficult to relate to the staircase arrangements. In the restaurant there is a hazard by the bar near the staircase. Otherwise safety notices quite adequate in my opinion.
The seaview from the terrass The poor breakfast.