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Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
convenience location Extra charge for everything. food is very expensive
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Location was most suitable to our needs Freindly staff
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
Unbelievably attentive staff and attention to detail.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
Super comfy bed. Great location. Room service was great but pricey. Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
The staff was incredibly professional with wonderful attitudes.
Staff were very helpful Expensive.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
no slippers in room ...
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
Suite was beautiful
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
I liked the breakfest Hotel conditions
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
Location, helpful staff and access to fitness center were excellent. elevators and carpets ingeneral (rooms and aísles) are very deteriorated.
all you expect and more....Comfortable mattress, pillows, fabulously smooth & lush linens, and quiet! a nice surprise, in a hotel so conveniently located in the heart of downtown Vancouver!!
Comfort, Size of rooms, Location Limited parking
The staff were very accomodating. Went out of their way to assure we were taken care of - without even being asked. Friendly concierge and bell staff. Would definately stay here again.
The hotel itself was really nice. The bed was super comfy and it had little light switches on the side so you didn't have to get up to shut them off at night. The bathroom was huge, and the hotel had a sauna/pool open most hours of the day. Kayak booked us a room for three with one bedroom and a cott. The room name description was unclear and it really caught me off guard when I got there and the reception said "So, you'll be needing a cott?" without any prior knowledge from me. We just crammed all three people on the bed, which worked, but it was not at all what I thought was going to happen.
Were were given the option to upgrade our room...at a cost of 40$ a night. Rooms were comfortable and overall enjoyed our stay. When booking the hotel we booked a deluxe queen room....however when checking in we were told we could only have a room with 2 singles as there were no other comparable rooms. We were given the option to upgrade. So adding an extra cost and the parking is also approx. 40 $ a night!
Two minute walk to Sky Train and connection to airport. Good bar/restaurant. All for less than half of the Four Seasons across the street. Slow check in/out because of having only one staff at desk.
Clean, great location, well sized rooms. Value for money Check in concierges could not appear more miserable if they tried. Multiple stays at this hotel and the same experience each time. I feel like a burden each time I check in
Overall just about excellent. Pool was being worked on. Had to use pool across at 4 seasons in 40 degree weather. Incredibly inconvenient
The hotel was wonderful. I very much enjoyed my stay. Staff was nice and very accommodating in getting our friends on the same floor.
They are not cat friendly. The room we stayed in allowed our cat to run up into a crawl space including the ceiling and potentially the walls and ceilings of nearby rooms. This was a living nightmare, as she disappeared for close to ten minutes while hotel staff had no idea what to do. I'm sure the hotel is lovely if you don't have a cat, but if you do, avoid this hotel at all costs.
The size of the hotel is large enough for basement auto parking and a full service restaurant ---but not overwheming. Rooms very clean and comfortable, free wi-fi, quiet. Very central location, a block awy from the Canada Line subwy to airport. Rates aren't bargain basement but reasonable. Nothing lacking for me.
I enjoyed the attentiveness of the staff and found the hotel luxurious. I also had harbour front view which I recommend to everyone. The room was large, bed extremely comfortable. I really appreciated a separate outdoor, covered area with benches for smokers. I found that respectful for those who smoke.
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
Could store luggage there after cruise Nothing
Excellent service and attention to detail
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
Great room. Comfortable bed. Late night room service was excellent!
In a world where wifi has become fundamental for communication and information, and is offered for free all over the world because it is an inexpensive way to draw business, the fairmont charges $14 per day. I would have paid if it was just included in the already expensive room rate. As intended, I didn't read the fine print and was shocked to find out I had to go to the lobby to work. I was on a business trip. Also, I had to set the thermostat to 90, the maximum, to warm the room. It was never comfortably warm.
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!
LOVED THE Location and loved this Hotel! BEAUTIFUL
Beautiful, clean hotel. Spacious room with great views. Excellent service
We didn't have a car, so being only a block and a half from Waterton Station was convenient. Front desk was very helpful. We paid to be on a Club Floor. It was worth it for continental breakfast, all day drinks and coffee, evening snack. The attendants there were really pleasant. I definitely recommend this hotel. Would have preferred a loveSeat to the two arm chairs in the room.
Staff was very friendly and super helpful! Will love to come again!
Staff is wonderful could use some remodeling and updating of furniture and facilities generally
Great customer service
All the staff were great and very polite (In the reception Kim and Jason are awesome). Excellent location and easy access. Price goes up if you try to stay an extra day
Excellent location in downtown Vancouver. Parking is on site in a garage, but a bit confusing to find. Sofa in room was old and broken. Early 90s decor, but clean..
Hotel staff were very friendly and accommodating. They were professional and courteous and made checking in easy even though our reservation didn't register accurately in Delta's computer system. They thought we would be checking in the day after we actually arrived. Alison at the front desk was able to check my confirmation email and fixed the issue right away. Parking company associated with Delta Vancouver were terribly rude and unprofessional. Parking attendants were not friendly nor helpful at all. They made coming in and out of the parking structure frustrating and annoying.
Hotel was nice. Spacious. Close to the waterfront sky train station. Neighborhood is in transitional neighborhoods. One block away is sketchy
This is solidly a two-star hotel. Admittedly this is my first and last experience in a Delta Hotel. There was nothing that I was used to experiencing in other Marriott-brand hotels. The room was spacious but the positives ended there. The "suite" was really an urban 1-br meaning there was a 3/4 wall dividing the bedroom from the living space, so we had to be super quiet once our baby went down for the night. Definitely not "suite". The room was clean-ish, but definitely dingy, maybe this was due to the age of the hotel. Definitely in need of an update. The mattress was VERY uncomfortable...surprising since this is usually the strong point at a Marriott. The couch was falling apart, the upholstery was separating at the seams and felt as though I was sitting directly on the hide-away frame beneath. The fixed shower pipe jutting from the wall was low and angled awkwardly sideways, making it difficult to aim the showerhead properly. I am only 6' and I had to contort myself awkwardly to wet my hair. We left a day early since we were not comfortable.
Great location by Gastown and near train to Granville sand Yaletown. Super friendly and helpful staff. Would stay here again. Offered upgrade at checkin for better room and continental breakfast and evening snacks. Food was mostly mediocre. Room was nice with deck, but near lounge area and heard doors close constantly.
Everything was great no problems
Comfortable and quiet room, friendly staff, the hotel is in a good location, close to metro.
Clean comfortable room and the breakfast was very good too. Great location right downtown. We will stay at St.Regis again.
Helpful staff with interest in our enjoyment. Nicely decorated and refurbished hotel. The parking lot is not attached and requires moving luggage across an alley
easy walking to Gas Town. Nicely updated. Very nice luxury bath features. Small room but ccmfortable with everything we needed. Friendly courteous staff. Great breakfast Bed too soft for my back. Pillows too large.
The service at the reception and breakfast was very good. Good informations about Vancouver from the reception and good recommendations for several good restaurants. Very central location.
The staff were extremely courteous, calm under pressure and helpful. The room was lovely with all the facilities you could wish for. The hotel was clean throughout.
Clean, good location, fantastic and friendly staff. Everything was quality.
We enjoyed our two nights at the Hotel, fantastic breakfast, nice reception, clean room and beautiful bathroom.
Very comfortable and the staff were extremely accomodating. No spa facility onsite.
Excellent choice, great location, great service, breakfast, everything was really good, we were impressed. The room is a bit small but nice and has everything you need. Best value for money.
Staff was friendly & efficient. Great value w breakfast. Room was clean and tasteful. Bathroom was spacious enough. All in all 4 stars!
Great location close to the Waterfront and Gastown also good for nearby shopping. Room facilities excellent, tea/coffee maker, iron & ironing board, hairdryer. Fab bathroom. Its not a big thing but the breakfast room needs to be a bit brighter. The breakfast itself is excellent.
Very cozy overall. Nice clean room and spacious bathroom The hotel staff could be a little nicer
Comfortable charming accommodations. The hotel is undergoing renovations. There were no interruptions in service--but the noise! If it weren't for the charm of the place and the staff, I would have found another place to stay.
The style and decor of the hotel.
great room, beautiful reno, good sheets, clean and lovely bathroom
Great location, just a block and a half from Hastings St., near restaurants and shops. Breakfast room was great to be in, listening to all the languages and accents. Hotel exudes old-world charm, and my room was very quiet. The lack of a writing desk was a problem, but I was able to use the nice desk in the communal hall on my floor. Most rooms share the bathroom, and the shower, among several rooms on that floor, but this was never a problem for me (staying almost a whole week). There was also no air-conditioning, but this was also never a problem, with the cool Vancouver weather (never above 70F during a week in July!) and a window that can stay open all day.
The staff was very accomodating and polite. The absence of an elevator. Although, I know that the hotel is patterned after the Victorian era but, it will be best for the occupants to have the benefit of such facility especially if one has heavy luggages.
The hotel is quite the little historic gem, clean new bathrooms, and king sized beds. The room had a musty smell, if thats an issue be aware.
Breakfast, character, staff friendliness, style Shared bathroom
We enjoyed the heritage of the building. Loved the fresh lilies at the front desk. The bedding was luxurious. Didn't enjoy the front desk staff not greeting us when we walked through the lobby. Even if we aren't checking in or out a smile and hello is still appreciated.
The room was clean, comfortable and the staff were very friendly. The room was quite small.
I liked how clean and comfortable and stylish the Victorian is, considering the affordable cost. Loved that there were computers for guests' use. And the staff were all extremely nice. I didn't like having to squeeze past the bed to get to the other side of the room. And I thought that the dining room could be a little nicer.
Room was charming Clean bathroom Comfortable bed Boutique exposed brick Location Great value for traveling young couple not concerned with tons of ammenities Room size is intimate
Complimentary breakfast No fitness center or pool. Parking is $35/day
The bed was very comfortable and the room was nice, but very small. The front desk wasn't very friendly. The ice machine was broken and had a note saying to come to the front desk for ice. When I asked him for ice he said I should go to the fifth floor. I told him the note said to come here, he rolled his eyes and filled up my ice. The fire alarm went off for 10 minutes everyone had to evacuate because someone pulled it. The area was not the greatest. The room was nice but very small you get the bare minimum.. But the bed was very comfortable. Wont be returning
the service but clean and the bed was very comfortable the size of the room was very small & not bar to hold onto in the shower., not window
The hotel was very clean, convenient to the cruise terminal (within walking distance) and the staff was very friendly. Our room was great for the price and our bathroom was huge. The breakfast was very basic and needs more selection.
The location is fantastic, you're right in the heart of downtown. They valet park your car (for a fee) and you can just walk every where you would want to go downtown. The staff was very very friendly and helpful. I would definitely stay here again, it was nice breakfast was included with the stay. Continually has issues with the door lock to our room not securing. The front desk was notified and the maintenance man came right away. Not much resolution there, he was nice but ultimately didn't fix the issue. It was just a matter of hassle combined with luck to get the electronic door lock to lock. It was a small detractor for the stay, but I would still recommend this place and I would personally stay here again.
Price was okay. Large bathroom. Bed comfortavle Neighbouring rooms loud, heater was too hot (over 30C in room)
The location was near alot of tourist sites. The room was for the most part clean ; however,I did notice a few ladybugs in the room. Overall, the wifi and AC worked great. The staffs were helpful and friendly. I didn't like that the breakfast room did not have any available table/ chairs because it was super crowded. I had prefer to eat out for breakfast. My queen bedroom was super small barely can walk around the room w/ o bumping into my bf. The hotel parking was super overprice $29 a night. I would have been better off parking it all day/ evening a block away in a garage parking that charges only $13 flat fee.
Like the proximity to downtown and the friendliness of all of the hotel staff - It's always nice to come back to the Ramada Ltd Downtown Vancouver.
Staff,very friendly and helpful Cost of valet parking
The king-size bed was pretty comfortable, the whole room and bathroom was very clean, the location is good if you want to walk a few blocks to the popular areas of downtown Vancouver (especially for going to the Vancouver lookout), great price through KAYAK ($211 for two weekend nights) The pillows were troublesome (one was too flat, two was too high), practically all the fixtures in the room were crooked, the toilet didn't flush very well, the bathroom was awkwardly formatted (the door hit the toilet when open), the valet employees were awkward and not very intuitive, the two blocks around the hotel are a bit sketchy with many homeless people, valet parking was ~$33 CAD per night
Convenience to the ship terminal. Breakfast was good. The window to our room looked out into an alley with overflowing dumpsters with trash all over the place. I'm surprised that the hotel hasn't addressed this issue, as it's very unsightly. The buildings across the street from the hotel are not very pleasant to look at also. The rug in our room was filthy with stains covering the majority of the carpeted area.
Room was small and carpets looked dirty. Not a great part of downtown with police cars outside front door.
Very helpful and accommodating staff. We were able to have an early check in which was very helpful. The location is convenient to a major transportation hub. Noisy night club next door
It was relatively close to the cruise ship terminals. I thought the rooms were very small and really could use an update.
Convenient location to cruise ships. Front desk staff was the best.
The new bathroom was beautiful The heater didn't work and it was freezing. The floor looked like it was under construction
The rooms were clean and well maintained. The breakfast was wonderful and the safe was kind and curtious. The rooms were very small and tight. There was not much room to lay out one's luggage. The bathrooms were even smaller. The water temperature was VERY difficult to regulate and it was common to be scalded and frozen all in one shower.
Good location Outdated and dirty.
Rooms were good however lighting was poor. Near cruise port and near public transportation. Mary Castelo
location is perfect the room smelled old, musty and like mildew. it was clean, so i couldn't rate it low on that and it was comfortable except for the smell, so i downgraded both those categories by one notch to reflect the awful smell. room was very small and hard to fit our luggage in an easily accessible way.
Great location, really convenient to the Convention Center and the Gaslight district and shopping. The bar (music) in the hotel was quite loud and could be heard from my room till closing. The room I stayed in also had no view to speak of it basically faced the building next door and barely got any natural light as I was on a lower floor.
I must mention Rodrigo Pessoa the young man who served as our desk clerk and guide. He was efficient, courteous, and extremely helpful in orienting us to the area and its amenities. With his guidance we felt very comfortable and enjoyed our stay. There was nothing to dislike.
The hotel's decoration is unique and there is an art gallery of 1st Nations' art as part of the first floor. It is a very relaxing and welcoming place that I will return to in future Vancouver visits. The location was a rough area just outside the historic Gastown/Chinatown districts.
This hotel did not have anywhere near as many stars as we thought it should have. It's a fabulous, artsy hotel in a thriving metropolitan area of Vancouver. Every room is unique and there is a gallery attached that is full of original First Nations art!
The friendly and helpful staff. The location is close to some great restaurants and brunch places. In walking distance to Gasstown and Chinatown. Close to airtrain. Lots of things to do nearby. The hotel room had a faint smell of fresh paint. It was also a little noisy Friday and Saturday night since night club half a block away. Some sketchy looking people hang out nearby since there is a clinic a block away. They didn't bother us though.
Staff were very friendly and informative. I think because of the location and residents that also live the adjacent building they have taken appropriate steps to ensure security for guests. The neighbourhood is on the fringe of the Downtown Eastside which in terms of its proximity to Chinatown, Gastown and the rest of Downtown is great. Having said that because it is so close to the Eastside their are more undesirable people living there.
It's a cultural experience Walking in the neighbour hood at night. Stay in a group
The hotel was in a pretty centralized location. It was adjacent to Chinatown and walking distance to the Gastown district and Canada Place. Did not experience any issues.
Loved the ambiance of the place. And everyone was really nice there.
We loved how helpful the staff was, how clean the hotel was and how secure it was despite being near a not so excellent area of the city. I would only complain about the location. But by location I mean near a not so nice area of the city. I did love how close it was to restaurants, shopping centers, stadiums, and even a liquor store!
Walking distance to many attractions, public transportation, coffee, food, movies. Safe and secure parking. The hotel is a couple of doors from Health Clinic (probably free clinic judging by the patients). Although until 4:30 when clinic closes there are several shady looking characters nearby, they never bothered us.
Good if you're young and out and about to drink. They have a bar downstairs that's filled with energetic and sociable people and very close to the bars in Gastown.
If you like sleeping in a 90 degree room all night with any window access, this is the place for you
Close proximity to downtown Staff was not helpful. From what I was charged, this definitely was not a value stay as intended.
The beds were comfortable and it was a good location in Vancouver. This is definitely a hostel for people who are looking to party. This is not me. If it had been 5 years ago I probably would of enjoyed my stay more. The area it is in seems to be all about the nightlife and the bar downstairs is very loud until 2 or 3 in the morning. If wanna be a part of that scene and can sleep through that this place is for you! But if you're someone who likes to be asleep by midnight like myself you may want to seek out other options.
Very uncomfortable bed on the double room, super noisy! Don't expect to sleep much, the stairs are super noisy too and from 6am you can hear people already walking. Every time someone opens and close a door you will hear it too.
Great location and staff. Was given good directions on how to get into the hostel after closing hours and details on the parking in the area. The room had all we needed (bunk with a double and single bed for 3 people), the mattresses were comfortable and the sheets were clean. Had a sink in the room which was convenient. Got to see a real locksmith do work on the doorknob of my unit. The doorknob lock (the one where you turn the nub from the inside) needed a different key than the deadbolt, which was unavailable. Luckily we only tried using the doorknob lock the morning after we arrived, or else we would have gotten locked out of our room all night, but were still locked out for a couple hours until the staff came back during business hours. The situation was sorted out quickly by getting a locksmith who had to drill the doorknob because the locking mechanism was old and stuck together.