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Excellent breakfasts, allowed dogs at no extra charge. Room had access to garden so made it easy with dogs. Location was superb, peaceful, scenic and central. We had no hot water/heating on first day of stay, no discount offered for this or any real apology from management. No hot drinks provided other than at breakfast.
access to the restaurants on the beach front would be improved by a wooden walkway across the sand, a cheap and easy thing to do. Also the reliance of the hotel on external restaurants means that they have no control over quality, the local establishments do not offer the same quality as does the hotel. On a rainy day there is not enough room at breakfast for allcomers to sit.
Wonderful peaceful location just up off the beach. Nice garden and pool. Stunning beach and lovely walk along the coastal path. Restaurants close by.
very nice location,friendly staff,excellent parking,room nice but a bit small and cluttered.
location bathroom in need of renovation
Old fashioned style.Good Location
The peaceful nature of the environment where the hotel is located: close to the beach and excellent for summer period. 1. The room was too small and needed to be aired more often; it was stuffy. 2. The air-conditioner was not working well. 3. The hotel description mentioned a restaurant, but there was no restaurant in this hotel. There were however menus for restaurants in the surroundi g area about 10minutes drive from the hotel. 4. A car is absolutely necessary for staying in this hotel.
good location and facilities
Friendly staff, nice location,wi-fi We stayed in 2 types of room. The small rooms were tiny and the shower had no screen. The large rooms were only adequate. This hotel was more like a b+b rather than a hotel.
Excellent situation close to the beach, and in its own grounds with carparking.Room 20 was an excellent room
Hotel is on seafront, and has it's own car park. The view from the sea facing rooms must be quite spectacular, but unfortunately there was not one available for us. Compared to other hotels we stayed in, staff were not friendly. A request (when booking the room with booking.com) to make up a sofa bed was ignored.
The View. The Restaurant food and Drinks overpriced. Wifi not available in Room.Seating in Bar and Foyer very uncomfortable.No english spoken channels available for an International Hotel Chain.
The comfort of the room; the sea view; the wonderful food in the restaurant; the coffee/tea in room. Although the restaurant is excellent, the room service menu was very very limited. Also, the amenities such as shampoo/ soap/body cream changed by the day instead of enjoying it all every day.
The staff was very helpful and attentive. The restaurant was very good. Nice bar, too. I wish it were easier to walk into town for dinner at night. It's a little remote. But during the day the walk into town is lovely. It's a bit of a stretch to say I had an "ocean view." I actually had a "parking lot view" with a little bit of ocean/coastline. That was a little disappointing.
Every box was ticked.....superb place No complaints
The sea views and the location. The room was very spacious and well presented. The staff were very helpful and friendly.
Room with Seaview and balcony n/a
Just what we were wanting. Close to the sea, walking distance to centre & reasonable price.
The location was great- overlooks the oceon, but no busy road to spoil the view, as there is at almost all hotels in Royan. Our room also had a balcony,and we got a good deal. Spa pool is not part of the hotel, but is attatched and can be used by guests- fabby Not really a complaint but at the pool- be warned that you are expected to wear a daft hat, flip-flops, and proper cosie(no shorts for men). Restaurant has two sittings, 19h and 20h30, which is a bit naff, but food very good.
The rooms very comfortable, beds new and very good to sleep in and staff very friendly. The hot breakfast options were rather un-appetising.
location no evening meal
It was a same that the shower did not work and as we were there foronly one night it was not to important.
The reception staff were friendly, the hotel is accross the road from a lovely beach. Parking can be a problem if the hotel dosn't have enough space, there are car parks nearby but if the weather is good, it can be a problem parking. Room was very hot although the hotel does supply a fan.
Staff very helpfull and hotel sited in a good place underground garage only made for small cars
Our room was upgraded free of charge Our room leaked by the window and the carpet was wet. despite telling staff no one took any action.
Locality, easy to find. Basic room, poor television.
Everything, especially the hotel staff who were very helpful
Everything was just OK The furnishings in the bedroom were poor e.g. there were insufficient pillows and the curtains could not be opened/closed without standing on a chair - it was quite disappointing walking into the bedroom considering the cost of our stay
we had a big room at the front overlooking the beach
It's position and view - looking at the beach and sea - and the general ambience was just right for a relaxing break No
Excellent location right across the road from the beach. Friendly, helpful staff. Pleasant room with patio.
Very clean staff very helfull wonderfull location.Althouh i am dissapionted the owner thought my wife and i were trying to leave 2 days early without paying our bill when all we were doing was having a ride around the area on our Motorbike for a afternoon.But i would stay again at this hotel
Excellent views and convenency, ideal for family, and pensioners like ourselves enjoyed ourselves very much Hotel room and linen changed every morning many thanks to all the staff
Courtesy and polite helpfulness. Very clean. Bathroom a little old fashioned but fine. Beds bit too hard for my personal taste.
I liked the location, very close to the beach I missed the coffee and tea making facilities, which I used to have in hotels in the UK and our bed was little small, but on the other hand it was nice, clean and quiet hotel
very friendly staff, beautifully situated across the road from superb beach/ lovely views of the bay from the balcony. I only wish that we had more time to enjoy this hotel. the bathroom was very modern ad stylish with hot powerful shower. loads of space to store clothes etc. very nice soap and shampoo to give a sea side feel and sense of luxury.breakfast was delicious. all good!
Free internet and parking, location Noisy, very noisy. There is a road between the hotel and the beach and it is always busy. With no a/c you don't sleep either because it is too stuffy or too noisy.
Clean, nice rooms and en-suite. Friendly, relaxed. Good location on the beach. Excellent breakfast.
Location and courtesy excellent,good position,and close to the beach,private parking
Proximity to beach. Shower room though small was new and had a feel of luxury room was very small
The sea view. The location - plenty of nearby parking and restaurants; close to the ferry across the Gironde.. Nowhere to sit in the room apart from the bed.
Close to restaurants, shops , beach and swimming pool Rooms were not up to 3 star standard, due to the lack of space.
Good sea front location, easy to find. Lack of secure parking Somewhat impersonal. Breakfast is expensive.
friendly staff, situiation and view from room.good breakfast. smell of drains from toilet. cramped shower. lift only takes 3 when we were a party of 4 on 6th floor !
Staff were really good and were able to attend to our needs as required Very old decor with smell of old wet dogs (this hotel allows pets in all rooms we believe)
Central location. Really noisy. Not from outside, but from corridor noise. Really odd accoustics .Coach parties going to and from rooms early and late. Could also hear people using toilet in other bathrooms!
Central location,food at the hotel,quietness of the rooms, comfort and cleanliness of the rooms and the hotel, cheerful staff. Bathroom lighting is only average,bathroom handheld shower is not easy to use, power socket in bathroom did not work properly.
loved the mezzanine concept. very comfortable and with balcony. thoroughly recommend
Good location for our requirements
It was convenient for our golf weekend in royan and La Rochelle and offered good value for money
The mezzanine family room very airy and spacious and very clean. Setting truly delightful and proximity to beaches excellent. Reception staff very helpful and attentive. Breakfasts were good but expensive, especially at Euro 5.50 each for 2 children who don't each much, when paying Euro 11 per adult.
Although a basic hotel we were pleasantly surprised, it was clean, excellent location, wonderful staff, good breakfast and restaurant, in all excellent value and somewhere we will return without hesitation.
The staff were very freindly and gave very good service. the hotel is very clean and well maintained. It is in an excelent posotion just right to take advantage of the local amenities. The buffet breakfast was well presented with a good selection of hot and cold food.
the staff were very helpful and friendly directions to hotel could have been clearer
The hotel is fine. We stayed in the adjacent building which was fine as it has a big garden for the children to play in. The hotel itsel is a little formal for you children so we made use of the tables and charis in the garden to picnic instead of eating in the dining room. You need to walk about 1km to the nice beach / drive. Swimming pool was inside - little formal for young families
location, pounding waves which were wonderful, and were very helpful towards a good nights sleep short of staff
hotel was nice but dated, a little bit like faulty towes at times. no where for guest to sun bath nothing other than walking, no other bars etc.
Close to sea, very good breakfast. Very small room, bathroom & bed. No window, no airconditioning.
Noisy neighbours in room nextdoor. Thin walls, lack of sound deadening etc
Very good value. Duplex family room with sea view; breakfast on balcony. Superb!
Freindly staff, good fresh breakfast, we were made to feel very welcome. The lift could be a little bigger, room for one small person or 2 cases!
The receptionist was very helpful even though we muddled through with my very poor french. The room was large and airy and I especially liked having a balcony with a view As we were travelling on a motorcycle parking was a bit of a problem as we had to keep checking it was okay parked away from the hotel.
Easy to find, Parking reasonably good. Clean room, fair breakfast and polite and friendly receptionist. None of any note
Hotel was well positioned. Good value for money.Close to amenities. Clean linen.Good breakfast. Nice public rooms. Shower was not enclosed.Noisy plumbing. No opening windows/air con.
Helpful approach of the lady running the hotel. Location of the room with a balcony overlooking the sea.. The shower was very small.
Accessibilty to town centre . Fans provided during hot weather which was very thoughful. Lack of Air conditioning.Room was small.Lack of Fire Detection system.
The terrace at the front to have drinks. lovely for a people watch
Good location next to beach,parking ,clean room very weak WI-FI and TV signal ,small parking
The staff were helpful and friendly. Breakfast was adequate and although only staying for 2 nights towels were changed and toileteries replenished On the booking form I thought all the rooms were the same price i.e. sea views and non sea view rooms.
Cleanliness and helpfulness of staff Needs a decoration uplift although spotlessly clean
Not dissapointed in any way. Liked the staff and their approach to guests. No tea/coffe facilities in the room but hey, it was a French hotel son no gripes.
Sea view. Was expensive for the facilities and size of the room. Photo showed a seaside view with what looked like a balcony however it was just a railing on the outside of the window.
hotel was beautifully decorated and very clean, with fabulous views, the owners were very helpful and friendly, everything felt new and fresh
We were in the hotel for 3 nights after the season of crowds of summer tourists with children. Our room did not have a view of the water but was sufficient for our needs of tranquility, location, and comfort. We enjoyed breakfast in the sunny room looking out on the water. Parking on the street was no problem any of the 3 nights as the area is not that crowded once summer tourists have left. We can't wait to go back for a second stay at this delightful hotel.
The hotel staff were excellent and could not do enough to help. The room was horrendous, it was tiny and at the back of the hotel, the hgotel was full so they could not move us. We decided to stay another night and transferred to a seaview room which was excellent.
An excellent location within walking distance of the centre of St Palais
Excellent position. Near town with lovely walks nearby. Apartment ideal for mature couple . Very claen with good facilities. Beds comfortable. Small garden with patio much appreciated as it was safe for the dog to roam. Car parking also private to apartment. Propieter very helpful.
Lovely people. Lovely Place. Very, very clean and well cared for. Pool is great. None
Very helpful owner - let us in even though reception said closed until 16:30, good location - clean - good location All minor points but - room quite small for price - suggest better to provide kettle rather than coffee percolator - toilet claustrophobic
We were unexpectedly allocated an apartment. Although we had not intended to cater for ourselves, we found the apartment to be very well equipped, right down to small supplies of filter papers for the coffee machine and washing-up liquid.The room was very comfortable and clean, the location is superb (very close to the sea), individual parking spaces are allocated, and the staff very welcoming and helpful. There is even a small covered swimming pool available. This hotel provided wonderful value for money. We were rather worried on arrival (ca. 19:00) to find the reception office unstaffed, and that there was no response to the bell provided. It turned out that the proprietress was in a house on the other side of the road. Luckily, a third party told us this, and went to fetch her. Maybe the hotel could arrange for the bell to sound remotely in that house as well as in the adjoining building. It also turned out that the hours announced when the reception office would be open were substantially shorter than the ones given in your own documentation. Please check with the hotel.
Great location for visiting the coast with good walks nearby.Safe off road parking. Swimming pool if you want to use it. Lovely compact room with all facilities for an extended stay, separate WC and shower which was hot and powerful. Very friendly helpful staff and a nice breakfast delivered to our room at a time to suit us!
Very clean and tidy Very friendly welcome and assistance Private parking & good breakfast Limited outside sitting area
Close to the beach, indoor pool (great for kids), even a little garden where kids could run around outside. Thought it was a bit expensive for the season and the simplicity of the accommodation.
Very clean, warm and cosy. Quiet. Would have liked a kettle, more towels only one small bath towel each. No hand towels.
We loved having a comfortable one-bedroom apartment, with a well equipped kitchen, two large balconies for sitting, eating out, and for drying laundry on the provided clothes drying rack. Management is friendly and efficient, and parking is off-street and free. It is convenient to the beaches. The bed, a standard double, was fairly comfortable, but was a bit small for someone over 6 feet tall.
next to the beach, air conditioning, No tea coffee in the room, small room; very old bedding,
great location, friendly staff
The receptionist was most pleasant and courteous - breakfast was excellent. Booking.com's system to change the date was not good so i had to telephone.
Location was great. Breakfast adequate but good. Cleanliness very good and overall value for money great! I suppose the only complaint would be that the colour scheme in the hotel could be brighter to reflect the sunny climate!!!
Was on family business:perfect middle class hotel w/ a very attentive & casual welcome, super well manage, total independence (night key). Very good & abundant bkfst. Relax but very professional service. Strong reco.; Nice decor, garden;
Clean stylish foyer, comfortable beds, clean rooms The en suite bathroom was small, which was fine for us but could be an issue for larger people
Excellent sea front location; friendly, helpful staff. The close proximity of smoking and non-smoking rooms meant communal areas and stairs etc smelt strongly of smoke.
Clean.Breakfast very good-value for money.Very nice reception-people.I Really liked the helpfullness of the reception people.Nice room non- fumeur.Parking facilities.I�d like to come again. The smoke from cigarets,from people staying in the lower floors,while opening my window to get some cooler air. Very unpleasant.Make your hotel a NON-fumeur!!= WonderfulPeople can smoke outside. Thank you.
The location was superb. The staff were excellent. Small hotel but comfortable and clean.
The location was excellent with a superb view from our room The bathroom was very small and badly laid out
Location excellent, overlooking beach, within yards of restaurants and brasseries; very pleasant and helpful staff; very, very good experience. Privacy between balconies somewhat lacking, but not a major concern.
The staff very helpful.The hotel was in a superb position & our room overlooked the beach & had a balcony. Quite a few stairs & no lift,possibly not for the elderly
Relaxing, but bedroom very small and my husband being 6ft 6, one had to stand on the bed to pass the other one, but noticed other roooms were slightly bigger Size of bedroom