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Staff were fantastic, kept the kitchen open so that we could eat later, helped the kids with their learning of french Rooms were looking a bit tired
The food was excellent - the staff were charming and helpful and the service was first class We liked everything about the hotel
big improvement under new ownership,decor is better and cuisine was of high standard.Staff friendly and helpful.
Good food, location, size of room and staff The shower was difficult to control and indeed washed the bathroom floor.
Hotel is beautifully situated, very nice staff, lovely room overlooking lake but room a little tired - needs maintenance. Food not up to real french cooking.
Lovely view from rooms over the lake with the sun rising in the morning! Quiet and tranquil setting which was a very relaxing rest en route to our final destination.
Tranquil position, friendly staff, reasonable restaurant Bed mattrass a bit saggy but room spacious and clean
Convenient stop over on way south considering we didn't want to drive too far from Calais on our first day with baby in tow. Tired decor, the room could do with a lick of paint. Overly expensive and underwhelming breakfast at 14Euro each.
Very comfortable, pleasant staff, excellent food. Handily placed for the Autoroute and an overnight stop . Will definitely stay there again. Slight odour of cigarettes in the bedroom, but no worse than many other French hotel rooms.
A Mercure hotel, the position is really pleasnt with views over a lovely lake from all rooms. A profusion of water birds. Close to excellent golf course. The restaurant was very good and the standard rooms spacious with large beds. This was a very relaxing and enjoyable stay - sadly for just one night.
Easy location from motorway
Friendly & helpful staff
The hotel is conveniently positioned and unpretentious, clean and with adequate facilities, as well as secure parking. Pleasant staff. Restaurant offered plentiful food, well patronised by the locals. The reception/breakfast only opened at 8 so travellers on the move had to make alternative arrangements. No staff on premises overnight.
The welcome was good and booking in swift and efficent. The hotel was easy to find and was just what we wanted for an overnight stop. Although the rooms were very small, they were well thought out. Only one bedside table.
Typical camponile hotel with friendly, welcoming staff
The food / evening meal The small bath
Good value for money.
Clean The cost of the breakfast was rather expensive in comparison to other hotels
Good dining! Standard Campanille food but well done with a good buffett service and breakfast Campanille is a cross between camping chalet and motel!
Value. Very difficult to find.
Just think that compared to other hotels it is very expensive for very basic accommodation.
dirty, broken third bed in a family roon forcincung 3 to sleep in a double bed... even though we made the reservation 3 months earlier... uncompetant staff.
Difficult to find, situated on an industrial estate out of the town. Soul- less. Were it not for the air-conditioning we would have checked out.
Food in restaurant okay 2 main complaints - room had a very strong stale odour that would not go (damp or urine). Bathroom was unclean and inadequate.
We stayed there en route to south of France, so did not really see the town. There was a nice restaurant close to the hotel which we used. It was very basic, but clean and the breakfast was good. No frills but a good place to stay the night on the way to the South.
Bedroom was clean and nicer than I expected for the money. Overall I thought it was good value for money. Shower was very mouldy which apart from being unpleasant in itself, gave the bathroom an unpleasant smell. The hotel is situated next to a main road which was quite noisy through the night.
Very small and simple room, but practical and also very clean. Ideal for an overnight stop on a long journey. Not so easy to find because hidden by IBIS sign.( Hotel is right beside Ibis Hotel.) Not much comfort but very good bed. Old town Laon up on the hill is well worth a visit. Impressive gothic church. Walk in town about 30 minutes (steep hill). Would stay there again
Receptionist was really helpful and friendly free wifi free parking cheap buffet breakfast 4.50 euro p/p Couldnt leave window open for security reasons wifi wouldnt work in room had to goto reception
It is conveniently located to visit the medieval town of Laon without having to drive round the town's steep, narrow and confusing street system. It is also adjacent to the main road system for exploring the surroundong countryside - and to a large Carrefour. Lack of a restaurant, apart from breakfast facilities.
Not a lot. Had to ask for another towel as only one supplied for two people. Toiletries not renewed on second day. Lack of personnel able to communicate. No fruit juice and no explanation.
Cheap overnight stay with reasonable facilities. Quite a hike up-hill into the town, but then most of the hotels are outside the hilll village.
Decent basic hotel for a stopover, clean, presentable but with no frills. Hard to find! If we hadn't come across a young man in town who knew the place (or if we hadn't understood French) I doubt if we'd have arrived before the reception closed.
convenience for shopping and proximity to medieval town
Cheap, fine for overnight stay. Receptionist apologetic about hotel lack of signing. Breakfast ok Hotel has changed its name, we thought we had a booking at Hotel Marmotte. Took one & a half hours to find it because of change of name which booking process didn't tell us about. It is now Etap. Ground floor room not secure with open window. Asked to change to first floor - no problem.
This Hotel has been re-named fro Marmotte to Etappe which resulted in us wasting a lot of time trying to locate it.if we had arrived after 10 pm we would have been in trouble as reception is then closed.
Excellent Buffet Breakfast Lack of Real No Smoking policy in rooms
It was ideally situated for our journey to the Alps. It was useful to be able to check in at midnight. We would have liked a kettle and drink making facilities in the room.
We stayed just for one night as a stopover en-route to Bourgogne. The hotel worked well for us plus the rooms were comfortable and clean.
located reasonably close for exploring Laon although not close enough to walk to the centre.
convenient and comfortable, reasonable price. Good breakfast. no
Good clean rooms Breakfast not up to standard of rest of hotel. Coffee reheated from night before
beds tooo hard
Clean & Comfortable Hand held shower. I prefer a proper shower.
Very convenient location for travelling to South of France, very helpful and friendly staff. Non smoking hotel but our room was smoky.
Helpful staff, especially at reception, and quiet comfortable room. Also a good comprehensive breakfast.