Would you like to save as your currency permanently or for this visit only?
Everything was really good. The staff was very helpful and very professional. It is a great value for your money. The restaurant is also very good. The metro to go to Madrid is in the next city. The hotel is not easy to find though, better google map it.
kind welcome and v good communication with receptionists
Made to feel very welcome None
amiable hotel staff
Well refurbished, with large bedroom & excelent bathroom & underground parking facilities. no
Bedrooms are large and the staff we dealt with were excellent. We have stayed here before and the food was not good,this time it was awful. Ome of the things guests look forward to after a long car drive is a good meal in the evening, this is not available at this hotel. You have a very nice restaurant but this is always closed and one has to eat in the coffee shop which is small and one nealy suffocates with the cigarette smoke.We are aware of the economics of staff costs etc but we this item would make us think again about staying although we like the hotel.
Located about 15km from Madrid in a small and quiet town, very quiet neighborhood. Staff very nice, friendly and helpful.
Good value, clean and functional. Nothing
We arrived in the middle of the night and were welcomed in the nicest way. Room service was cheap and efficient. The location of the hotel is in a dull town setting and it was easy to find parking.
Rooms were small but clean and confortable. Good bathroom. WIFI did not work in the ground floor.
For the price of the room it was clean and suitable for an overnite stay on our way to Madrid airport There wasn't anyone at desk when we were to check in. No notes, etc. we had to walk around outside and find a maid to assist us. Also they said they provided a continental breakfast and internet service - no one seemed to know anything about this advertising on your web page.
great hostal, very clean, nothing for fun; very hard to reach unless by car; no free breakfast;
It was cheap and clean. Informations about wb Park and how to go there.
we liked everything for our transit purpose!! The breakfast in the bar/ cafeteria with local office workers etc, added interest for us thank you
The staff were pleasant and helpful, the room was adequate for three people. They accomodated three of us even though the booking was mixed up and only for two people.
Good overnight stop but bar and restaurant not officially open on saturday after 5pm but a member of staff did man the bar and made sandwiches.
The retaurant was excellent value for money and the staff were pleasant and helpful
Food in restaurant good vale for money and very tasty
staff were very helpful and welcoming - the bar staff and bar service was excellent. The meals were of a good standard. We have re-booked for our return journey and would recommend this hotel. Not a single thing - we have already booked a further stay.
very friendly none
Nice staff, good breakfast the stay for one night on traveling through is o.k. but the surounding is not suitable for a longer stay (beside a gravel factory)
The Hotel was close to Madrid's airport and the price was right. Nearby town (north) was very nice with cranes in their nests all over! There was a first communion going on when we got there that lasted 6 hours with continual music with a reverberating disco beat. Fortunately, it quit by 8 p.m. The room was tight with 3 beds.
No frills, value for money, menu del dia 9€ and adequate,(unfortunately the restaurante was closed Fri evening, but you can still eat in Bar), suited our purpose for visit to Madrid via Metro (Car park at La Poveda - 2.5Km away)
Very moderm, clean and efficiant. Great staff, simple comfortable design. Close to a large shopping centre with food and supermarket facilities and a great airport shuttle service. Amazing showers. Nothing to complain about at all.
Nice modern hotel, well fitted out. It was very hard to get a taxi to take us to the hotel late at night as it wasn't a long enough fare for them. 2 taxis refused to take us.
The location to the airport. Not easy to get to public transportation from hotel to downtown area.
Great hotel, but far from everything, in a middle of a industrial/commercial area. If you arrive late, it's difficult to find some food to grab.
Appealing Building, modern, internet free available, computers available. Slow checkin at late evening, Breakfast little bit disappointing, scrambled eggs 2 mornings cold, cold draught trough breakfastroom. Asking for the way to Centre Madrid, received poor and incomplete information resulting in unnessecary waste of time to get to the centre. No Madrid Maps
For a 1 day layover in Madrid, best of 5 hotels, many similar that I have experienced. Will book here again. Great internet.
It was clean,calm ,and the facilities very correct. The transport to the aereoport very good idea. The restaurant
The reception staff was resolutive but I think they were a little bit short of time to manage.
Only stayed here for a night in between flights and it offered everything we needed. Loved the free shuttle to and from airport. This saved us a lot of money not having to buy a taxi. Also, the room was a lot larger than expected and very clean and modern. It's not really close to anything other than the airport though, so don't book here if you're looking for a good vacation spot.
very clean and smart hotel the food in the dinner restaurant, was served steak and potatoes, overcooked and no vegetables or salad
Close to airport with free shuttle
Location: Near the airport (hotel provides free airport transfer and it takes around 15 min on a weekend's night), shopping mall at a 7 mins walk, quiet zone. Rooms: Confortable, clean and functional. Hotel: Free wireless in the rooms, free internet access zone (for those that do not carry any device), a wiizone if you want to chill out playing some console games, reasonable breakfast. The free transfer back to the airport was overbooked.
Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast I wished the room's shower had had a door for privacy (second floor)
Cool design, friendly staff, good restaurant, close to airport slow wi-fi, no workspace for business traveler, small gym
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad. While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)
Design of the room and bars. SPA is very small and poor.
the design of the hotel
Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them! The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite. Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.
Facilities, food, service internet and web connection wifi did not work
The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before. The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.
Amateur front desk staff and missing informations
design. nothing at all.
Stayed here July, 14, 09. Great hotel, excellent buffet breakfast. Very high tech brand new hotel. Some reviews I'd read said it was "cold feeling" and noisy. I found neither to be the case. Slot of glass & chrome can seem a bit cold to some people but I enjoyed the modern design. It is obvious they spend a huge amount on the interior design. I really liked the hard wood floors in the room. A very clean feeling as compared to hotel carpet. The room was absolutely spotlessly clean. With all the glass the maids must have to work very hard to get it all spotless & streakless. The desk staff were very pleasant and helpful planning our short td in Madrid. Only complaint is the "free airport shuttle" only runs 7 to 11 am and 7 to 11 p The "free airport shuttle" only runs 7 - 11 am and 7-11 pm. That's not how the free shuttle is advertsed. We had to take a taxi upon arrival at 4:30 pm for acost of 27 Euros. But did get the free shuttle back to the airport the next day as it was within their time slot. You need to sing up for the shuttle ahead of time to make sure you get on it. About a 20 minute trip to the airport so if you are running tight and miss the shuttle itaynot be back for some time. Took several taxis to the hotel all had trouble finding it as it is off the beaten path . Had to use our cell phone to call the hotel so they could direct the drivers. Be sure to take their business card so you can give to the driver & call if necessary. But it is worth it
Nice hotel. Good location. Nearby airport and some nice bars for a late tapas. Girl at the front desk not realy friendly. Rooms are spacious, clean and realy comfi.
The hotel restaurant is excellent and the staff is friendly even though not very helpful as expected The bed has four wheels which may slide while sleeping on it.
Near to subway and airport They say it has a free shuttle to airport but it's not marked that it is only available certain fix hours. We had to take a taxi
Room style Too cold temp. in the breakfast area and too hot in the rooms
facilities are good shutall bus has limited time
closeness to airport, price and comfort of beds ...modern amenities airport shuttle took one hour to come to get me and only after I called to get it to come to Terminal 1 -- shuttle bus not available until 7am in morning which was not suitable as I needed transport at 6am -- shared taxi with other guest which worked out well. Dining in-room astronomical and diningroom had poor selection and expensive prices. I arrived late and had few choices.
The staff was really nice and helpful. The free shuttle to the Madrid International Airport is a bonus. This is not a negative comment. Travelers just have to be aware that the hotel is located in a quiet neighborhood and that there seems to be a very few restaurants around. There is a chinese restaurant just around the corner but I chose to eat at the hotel restaurant on the terrace. Service and food were really nice (Spanish menu). Did not have a chance to try the buffet breakfast (but it looked nice) as I needed to go to the airport early. I would have liked to just have a cup of coffee before the shuttle arrived but was told I could not... needed to eat for that... Maybe the restaurant management could consider selling just coffee at the counter to clients who are not interested/or choose not to eat a big breakfast in the morning.
Design and comfortabilty of the rooms and the place in general We asked for some ice cubes and, yes they gave us, but into a plastic bag, I guess they should be prepared for such eventualities and place ice cubes into a bowl
Spacious bright modern rooms that were very comfortable The transfers are not 24 hours as they claim, and the location is only suitable for business travellers or those that don't mind being out of town
Good quality and reasonably priced hotel. New, clean, good helpful reception staff.
Convenient to IFEMA coference center. Outgoing emails were blocked. Incoming worked fine. Far from city center.
We loved our stay in your hotel. The design was quite beautiful and the rooms and bathrooms were elegant and stylish. The breakfast was delicious with tasty fresh fruit and and lovely cooked breakfast.I really cannot fault the hotel and have already recommended it to our friends. We will definitely return to your hotel when we travel to Madrid.Many thanks and excellent job !
Room was spacious and comfortable, nicely equipped, staff was very professional and friendly, and overall excellent stay and great value for money. Airport transfer was a nice addition too. Our only regret is that we couldn't stay longer. Some of the facilities were a bit worn, could have used some maintenance.
Close to airport. Very clean. Staff speaks English and they are very helpful. Free shuttle to the airport every hour. Very clean and comfortable. Far from the city. An expensive cab ride or lenghtly bus/metro trip to go into Madrid. No food service available during non-meal hours, and no restaurants or shops close by to get snacks. No view of any sort.
Proximity o airport and taxi service to airport
almost everything the only way to relax, the swimming pool was open only at noon and (the worst) closed at 8 pm two hours before the sun goes down.
Close to the airport, pool, free internet, huge king size bed was extremely comfortable, great value for money. Tip- there is a huge mall with shopping and restaurants about 10 min walk up the road. Just turn left out of the hotel and keep walking to the end of the road, its on your left. Lack of information! We were informed upon arrival that the airport shuttle does not run on sunday and we needed to take a cab. The night before our departure we requested to book a shuttle to the aiport only to put into a taxi and told the shuttle only runs at certain times and it was not the time we requested, at no point did anyone tell us otherwise. It cost 15 euros for a 5 min drive. The receptionist wasn't particularly friendly, but the doorman was lovely!
Staff was very friendly and helpful and honest (I left a computer on counter and got it back)
clean, large room. Decent wifi not a touch of warmth or hospitality. No clock/alarm, no toiletries, no pictures.... even with reservations the bus to the airport was overbooked, tho they did get a cab for us. Not convenient for T4. In any case, a cab from the airport costs 20e.
Very friendly staff. Stunning room!
The staff, comfort and location were very good The poached eggs for breakfast were very poor. They were cooked,tasted of and presented in vinegar which soaked into the toast. My wife had to leave her full cooked breakfast as a result of this.
The staff was friendly, helpful and most spoke at least some English. Very helpful in a foreign city. The hotel was just 2 blocks from the Metro. It was very modern and clean. Most signs, menus and notices were in both English and Spanish. The beds were more firm than I was used to and the pushed-together twin beds would separate creating a crack in the middle making it difficult to sleep close to my wife.
Hotel is well situated for shopping and the Retiro, very easy to get to by car, but see comments below. Despite assurances by phone that parking would be no problem, no space was available. A hotel of this size should have spaces, or at least access to public parking. Reception and lifts are overwhelmed at peak hours. I have stayed here often, but it's showing signs of a lack of care. Good hotel if the price is right.
This hotel was great value.Staff were very helpful on places to eat and things to do.Its is 2mins from a metro station which you can get straight from the airport.
What I liked the most is how accessible to the metro it was. It was easy to get around Madrid and offered a quiet atmosphere which I very much appreciated. The staff was very friendly.
Restaurant menu was a bit poor.
Hotel was very reasonably priced, convenient to two metro lines, room was confortable, staff were friendly Room was just a little too warm, however, I was able to open the window.
Location, size of room The sauna was not working and the staff was not very apologetic about that. Our room was also not ready on time.
Clean room, good location and quiet. Good value.
Very pleaseant staff, very well equipped hotel, one of best I have had the pleasure to stay in for some time. Certainly to be reccomended nothing
Pretty average hotel My room was not ready upon arrival and had to wait whilst it was cleaned, staff generally not too friendly, the 'gym' facilities are a joke - the singular machine was broken, the restaurtant is expensive ... i could go on - my advice is dont stay at this hotel - very poor
-very helpful and pleasant staff -very clean facility -close to airport -free shuttle -suitable for an overnight stay to catch an early flight -Very uncomfortable bed and pillow -long line to check-in even thought I checked in online
Our room was very clean and confortable. The bathroom was big and the lcd tv has an usb plug to see your movies or listen to your music. The room was cold when we arrived but after 10 minutes of heat regulator it was fine.
good location, near airport and subway. The worst staff ever! Very badly informed, and not very nice. Everything was a problem. When I arrived I had dirty sheets, asked them to change them, and the next day I got dirty sheets again. Pay a lot of attention on the glasses at breakfast... half of them are not clean.
Bathrooms and coffee shop Very long wait for check in. They how many are getting off the shuttle , so prepare for check in. Also, very long ride from airport for an airport property.
The staff were very helpful and I was able to get a disposible razor from the reception.
The fancy steak restaurant. Zara 7 ? Noo baggage service
The manager and other staff was well behaved and food was very good There was an error in booking plan. We wanted to book from 22 to 24th April and we don't know how the booking was made from 24th to 26th. May be I made a mistake in booking. But when we arrived on 22nd April night and checked in, the reception staff booked us, well we can understand it's late at night and staff can make mistake too. But no one told us until next day morning we finished breakfast and came to reception for some Madrid visit plan. So we ended up paying 190€ more as we wee not booked for 22nd night. If we were told earlier, we would have had choice to go some other place cheaper, but due to negligence of booking, we paid higher price. After all we all are human being and can make mistakes, but why as customer, we paid the higher price? Why hotel didn't give us some concession as it was their mistake too to take us in on wrong booking dates. So overall, I will not think of going to such hotels anymore. Cause the next day, we checked out and found other cheaper hotel and went to stay there and we lost half a day of our trip.
was so easy to access the metro into the city. the noise of the work being carried out on the lifts, but it did not spoil our trip
Location, near airport Shuttle bus in the morning we left to the airport was 15 min late, as we were booking; and the driver was very rude when we said we will be late...
I liked the close access to the airport. The shuttle service was a bit untimely for pick up and evening drop off.
free shuttle to airport, good value old, needs to be refurbished
I did stay few days and I liked everything
Basically everything. I travel a lot in my job and I believe this was my best hotel stay ever comparing price performance. I was really amazed by the standard, service and building design. Food and beverages too expensive, should be maybe 30% less.
I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.
Very nice comfortable hotel, close to the airport and not so far from town. I would definitely recommend it.
Very good hotel, the silence in the rooms is great, the overall is impecable. Close to taxi and subway They didn't have VoD and iptv at the room, tv was bad
To be able to relax in the spa overlooking madrid. Seals in the bathroom, water leaked from the shower into the toilet/bathroom. Hotel overall was great.
Excellent location. Clean, new.
Design Internet free will be better
ehi guys...this is really a luxury hotel. Everything is stylish...and don't miss dinner and breakfast at 30th floor!!!!! Quality of food is great!!! Maybe a little bit expensive...but...it is a five star...!!!
All was excellent! All was pleasant!
Country, Hotel and staff were exceedingly outstanding. Home away from home with excellent and Professionally tranined good and emotive people. Caring staff. More than value for money.
Mini Bar and Free Wi-Fi expensive breakfast
the central location
Stayed during a weekend and I had an very pleasant suit for a an affordable price. The beds and linen are fantastic, and the living room comfortable with sofa and chairs. Nice and big bathroom. Speedy internet and a fantastic view from the panorama windows. Don´t have room service. No direct entrance with car. Have to walk 200 meters.
Everything was excellent!
Hotel staff was friendly and helpful, although my Spanish skills are poor. Location of hotel near centre of Madrid and access to public transportation.
The room was pretty large and well furnished Maybe the fact that 2-3 waitresses , involved in the breakfast service , were not particularely motivated ( no smile ,...)
Excellent service, clean and comfortable rooms
Location is excellent. The underground railway is right infront of the hotel. The staff of the hotel was very friendly. I lost my passport in Madrid and they were very kind to help me about that.
Good facilities, practical location (metro, business area) and efficient hotel staff
Location, very close to Station
The staff were friendly and helpful. Metro and bus terminal right out your door. The room was big, comfortable and clean. Garage parking was available I didn't mind a 30 minute commute to Plaza Sol but others might.
You should use the stairs for until second floor , then you walk across the corridor (long) to find the lifts.
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
Staff courtesy ,amiability .Clean enviroment
The location and my room was cozy for a single occupant no cork screw in room -- minor
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Room was comfortable and great location Internet connection in the business centre was too slow!
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
A decent hotel which you not write home about. Very small rooms. Low value for money
Convenience for business meetings
The view from my room, and the room service. The minibar wasn't filled up totally some times basically on first days...
Location Room standard was not on par with price
convenience to metro system quiet clean rooms great staff nothing
It was close to the Tube station and on a well connecting main road. The room was very clean and the range of toiletries very impressive. no free wifi and it was expensive for 24 hours
near metro and also renfe station, clean and comfortable no free wifi
Location, across from subway station. Only one stop from Chamartin train station. A supermarket is very close to it. Liked the fast food restaurants on the subway station, very convenient for a quick breakfast or dinner.
The jacuzzi was nice. There were a lot of products in the bathroom. The receptionists were talking and kept us waiting. They didn't understand English very well. I asked to repair the shower twice which they didn't. The taxi driver was waiting for 10 minutes before the receptionist told us that he was there.
quality of hotel no tea / coffee making facilities in room
The Hotel Clement Barajas is our customary stay at the beginning and end of trips through Madrid Barajas Airport. It is close to the airport, and within easy walking distance of several local restaurants. It is clean and quiet, and staff are friendly. It offers good value for the price. The airport shuttle bus does not circulate continuously during the day, but rather must be called from the airport. This is inconvenient if one doesn't have euro coins.
shuttel from/to airport, nice bar at the hotel, wery cleen barhroom. nothing
The Hotel Clement Barajas is an excellent place for an overnight stay near Madrid's Barajas Airport. The hotel's airport shuttle isn't convenient for incoming flights, because it doesn't run continuously. One must call from the airport, and that's not always convenient if one has just arrived and doesn't have euros.
Convenient, clean, and efficient
I arrived late in the evening and stopped by the restaurant before checking in to see about ordering food. I ordered my meal and checked in. Before too long a hot meal was at my door. The room was comfortable and had nice AC. I really appreciated the shuttle service and complete puntuctual service. Fantastic hotel and an awesome shower with multiple shower heads from head to toe that included a sound system! I loved it and wished I had my own! That there were more hotels like this on the rest of my travels for the price and convenience. Really great hotel near airport!
Spacious clean comfortable.
Realively close to airport, but not as close as perceived. Shuttle is only 1x hour and takes at least 30 minutes Sunday check-in. Food service in hotel limited and also in the walking area.
free wifi. clean room. not enough english tv channels. no coffee making facilities in room.
Complimentarty drinks in mini-bar fridge, a nice touch Poor internet - a bit iffy, wifi comes and goes - next time I will try a firewire cable
Good location for those who have an early flight. Shuttle to the airport is a bonus.Comfortable rooms, well equiped. Nothing, it wasn't the case
Convenience. helpfulness of staff. arrrived at 2310 just before buffet closed no problem and pleasant
We stayed the night before our flight out of Madrid. It was perfect for this purpose. We arrived after dark and left in the early morning. The shuttle to the airport was easy. Our dinner at the hotel was very good. The staff was very helpful. The room was very nice and the bathroom and shower large. Nothing
Great hotel very near to the airport. Transport to the airport included. Great food. Very comfortable and very clean Everything was great
The Suite was excellent, well furnished and comfortable. Hotel staff were knowledgable, helpful and spoke excellent English.The courtesy minibus to the airport was convenient. We did not have time to have breakfast and yet the charge was added to our bill on checking out, which took a long time to sort out.The jacuzzi bath had dirt in the water jets which when started, suirted into the bath. Not pleasant. It meant we had to empty the water out of the bath and re-fill it. This was obviously resulting from inadequate cleaning.
The hotel has been refurbished. It is very comfortable. A very nice option for a one day stay in Madrid, close to the airport. There is a free shuttle to and from the airport every 10 to 15 minutes. Very convenient. The metro station to Madrid is a five minute walk. Guests can use the pool from the next door hotel. Buffet breakfast is good and reasonably priced or included with the room price.
Closeness to Airport, restaurants close to hotel Building looks like apartments
Wrong shuttle bus pick up number in the terminal 2 Stall.
I liked that the hotel was close to a neighborhood.
Location, near the airport They didn't find my reservation, need to call Kayak, spent almost 1 hour before got the room
The location is ideal if you have an early morning flight; it is very conveniently located near the airport and provides free shuttle. There are few/poor meal options within walking distance of the hotel.
People at the hotel were very helpful and nice.
GRATE SERVICE: Nice and clean room. Nice attention from employees. Good shuttle bus service. Tasty breakfast I did not like the dinner at the buffet restaurant, everything was with a taste of old or prepared too much in advance, not fresh......maybe because it was night? I could barely eat. I made a reservation for one person but I was given a three beds room.....
Very well-kept facility, excellent staff that were helpful at every turn. Very convenient to airport for traveling fliers. Excellent dining facilities. Excellent ground transportation services. No complaints
hotel style is very nice and modern.
early check in straight from an early flight vending machines
The room is nice. Good showers. Friendly staff
Easy shuttle from airport (though I had to wait 40 min. for the free shuttle, and you have to phone them to get it). Quiet, nice room. Bajaras suburb offers shops and restaurants and the metro is close. There should be an free Wi-Fi definitely. Because of this - and only this - I will book another hotel next time, because the others nearby offer this. Breakfast cheap but nothing more.
Good bedroom and the good shuttle service to airport
Fast attentive personel at late night service. Very positive experience the last day of a two week rushed trip.
This hotel is very new, nicely decorated and stylish. Also very clean, good beds. The breakfast is not too continental. Only some toast, chocolate bread en fruit. Orange juice in a dispenser that leaked terribly. My hands were all orange-juice (and it was not just me; other guests had the same problem!)No cheese or meat to put on the bread, cold tea. This can be done much better: how about some eggs? Some more to put on the toast?
the people that works in here , are simply fantastic just one thing, the noise .... yo listening all in the room next to you
Really good clean modern rooms, friendly staff and the best shower ever! The wifi was really stop start and kind of annoying.
Would use again.
The hotel is close to the airport and the shuttle service functions perfectly. Staying in a hotel with 4* we expected to have a mini-fridge in the room. Unfortunately, it was not there. Also, the variety for breakfast could definitely be improved.
Close to airport. Not near anything, in middle of residential area next to highway. Beds not to comfortable and mattresses had some sag. Stayed in family room. Restaurant does not serve dinner until 2030.
Clean room, wi-fi free, close to the airport Shower doesn't working
hotel was close to the airport, which is why I picked it. I have stayed in another hi tech hotel in Madrid (Petit Palace Posada del Peine) which was very good. This hotel does not deserve 4 stars. The large letters "tech" on the roof did not light up, the bedside light didn't work properly and the shower had broken dials and the jets didn't work. Hardly "High Tech". The restaurant was booked by a group and we were told we would have to eat in the bar. Generally a lack of maintenance and care, maybe because most customers use the hotel as a stopover for the airport and only stay one night. Very very disappointing.
Nothing Zero Internet service. Beds terrible. Workout area unusable. Worst hotel of trip by far.
The price, the staff was very informative and a free shuttle from the airport to the hotel. The hotel was too far for me for sightseeing and museums
Great rooms and free internet access, laptops in rooms, excercise bike too which is great and different, also a great shower, breakfast and an ipod dock..also free shuttle bus, oh and food in restaurant was delicious NA
It's realy close to the airport making it suitable for an early morning flight... not much else to say.
hotel needs renovation. e.g. carpets in the hallways... shower is innovatiive but difficult to use. took me several minutes to figure it oout..
Great staff. I asked for a pharmacy nearby and the clerk even knew the address by heart. Such warm and friendly staff. Great rooms: clean and well-stocked. Excellent breakfast buffet for 9€. Muchas gracias por vuestra hospitalidad!
Fast check in and out, cleanliness Internet service was terrible I got a room with bunk beds for the kids and they are small and not used to sleep above, my wife ended up in the queen bed with both of them and me on the single
Chose it for just one night because it´s close to the airport. Great service, within 5 minuters after call the shuttle to the hotell arrived to terminal. Nice staff, nice rooms and bathroom, free internet and wifi. Great breakfast buffe. Never had time to try pool and other facilites. ---
The facilities at Gran Versalles was filled with comfort. The shower facility is different from the rest with separate shower head with clean towels and separated sink for each person. Thank you!
Very well connected to centre and various points of interest. It was cold during the night and even with 2 blankets we could not warm up. Bed was hard and not recommended to people with back problems. Several times at night and very early mornings we heard loud , extended noise, as if someone would move the furniture. It is still a mistery where this noise came from, very unlikely that the hotel guests made it. I would be curious to find out.
The hotel is quiet, clean and the staff are attentive. the staff also spoke english which was a great help. I stayed at the hotel at the start and end of my visit to Spain and the staff were professional and helpful on both occasions. I liked the Hotel location as it was a nice area of Madrid and easy to get to the Metro station which was just round the corner. both the rooms I stayed in were air conditioned. The room I had at the end of my trip however did not have a control switch for the air conditioning and I found it a bit noisy.
Recommended. We parked a car there; the garage is a tight fit. Everything else about or room and the assistance we received was simply excellent. We did not dine at the hotel, but only because we had other commitments.
We arrived at around 11:00 in the morning and they were kind enough to give us an "early check-in". Room was really clean and there was a very nice toiletry kit on the bathroom. Nice little restaurants around the area. Although not at city "centre", it was really easy to get around, especially on the red bus. Would recommend Gran Versalles to everyone!
it had good value for the money paid, and the staff was very helpful.
location (easy walk to the museums or to sol and grand via), staff, can easily book excursions from the hotel. air conditioning is very low, but open the window and the room cools down. air conditioning is too weak to cool the room on its own.
The stuff is really nice. The breakfast was rather rich. Just small things - no remote control for TV, and for me the room was a bit too warm. Otherwise it is good place to stay.
The staff was nice and helpful although sometime English was a little limited. Right next to a subway station and although we had a street-side room it was quiet at night. breakfast is really over priced, just go to a cafe nearby.
We really enjoyed our stay. The breakfast was very good. Staff most helpful. Very happy with location We had no complaint about Gran Versalles
Nice place to stay as was within walking distance of all city ammenities but not in the center well its a 4* but would say its a border line 3* - 4*
service room standard not so good
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
Location View from the window on a interior court
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
spacious rooms the variety of breakfast
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
good location. good hotel
Nice service from the staff N/A
Room size, good A/C, and location The shower doesn't have lights, very slippy, and water gets out of the tub when showering.
Superb rooms, and perfect location! I found some of the staff members at the reception desk a bit intimidating.
Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
breackfast 19 euros very expensive bar excellent
Nice room isolation
New and clean.
Great location, close to anything and anywhere you want to be in Madrid. The room was too small.
Close to everywhere and clean room Nothing to dislike
Good location. Comfortable, ckean room. Good size
Pleasant and friendly staff
Service, location and view were great. Rooms clean and comfortable and within easy walking distance to metro. Rates were very good as well.