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extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
Doing nothing for a week
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
comfort and design of the room,view breakfast is too expensive
The Terrace Breakfast
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
Location Hotel old and decadent, the rooms have rickety furniture, dirty carpet, outdated bathrooms, and in general everything seems to be consumed, requiring renovation rather than a renewal. Absolutely not a 5 stars hotel, not a 4 stars, not a 3 stars, and so on...
The staff were excellent and helpful. The location of this hotel is fabulous. I emailed the hotel twice to confirm the booking and they did not respond until a third email. Breakfast is limited to one hot drink and the choice of food was not that extensive considering the cost of the room.
very inviting place like you were not staying in a hotel.
Good location, nice view, beautiful decoration, helpful staff, very good breakfast, romantic atmosphere, best restaurant in town. Carpeting is a bit tired.
The hotel had personality. It was not part of a bland international chain. Each room is individually decorated with antique furniture. The staff were charming. It was very well located. It provides an excellent breakfast. It rained.
The room and location can't be beat. The room was large and very nicely decorated. The breakfast was fabulous and the service at breakfast was wonderful. We loved the lounge and ambience of the hotel.
after my short stay i felt so relaxed the hotel is one of the best i have stayed in.the resturant was superb great location to wonder around.
Comfortable elegance at it's best. Warmest staff you will ever find anywhere in Venice. The staff could not do enough for us. Nothing was to much trouble. Spotless rooms, and nice views. The oriental bar is superb. We will always return to the Metropole when visiting Venice. After 10 days leaving was very hard.
Fantastic staff, great location, cool hotel design and décor, great bar and food. Will definitely stay there again.
the room was wonderful and the in hotel restaurant was phenomenal.
Warm friendly attmosphere in unusual and pleasant surroundings.Very relaxed and the gardens were a pleasant addition to a great experience
Good location, excellent service, friendly staff.
The view, the location and the room.
Nothings Really poor management & unfriendly to clients. Description on the website is big different to the actural.
The location of the hotel was ideal. It is a very short walk to Piazza San Marco. The hotel is also right next to some water ferry stations, which makes transportation easy. The staff serving breakfast were great. Air conditioner was not working.
Location Breakfast Very dirty furniture.
Location, super nice staff, new rooms. For the price we were expecting a better view on the room. On the contrary we were situated on a back building
The room was beautiful, the staff were friendly and helpful, and the location was perfect for reaching all the sites in Venice that we wanted to see. none.
All personal were really good
It is a great place to stay because it is a stone throw away from St. Marks Square. The water bus that took us to the airport stopped right in front of the hotel, which made the it easy for us to travel to the airport with our big suitcases.
Take a water taxi to Piazza San Marco and you are only a few steps to the hotel. The hotel included a free boat trip to Murano to see a glass blowing studio and they also offer a one-hour boat tour around town in the afternoon for only 25 Euros per person. A decent hot and cold breakfast buffet was provided by the restaurant out front. We also enjoyed a dinner of traditional Italian specialties at the same restaurant in the evening. Our room was an inside room, so our view was only the courtyard area - but that was okay because all we had to do was step out the front door of the hotel and we were in the heart of beautiful scenery. If you request a waterfront room you will have gorgeous views. Our room seemed to be recently updated because everything looked clean and brand new. The bathroom was small but very modern with a relatively large walk-in shower - and it also looked like it had been recently renovated. The hotel common areas were undergoing renovations during our stay, but it did not disturb our visit at all. The hotel thought of everything - like a selection of soap products, hair dryer, mirrors, convenience packs, robes, etc., but it took up a great deal of space in an already tight bathroom.
The only reason I booked and paid a fortune for my room at this hotel was for the veiw , I was not given the room I booked and my veiw was rubbish . Would not recommend.
Beautiful old hotel. small rooms, but efficient and comfortable for 2 people. Great decorative touches in the room. Our room had views of the grand canal, with windows that could've opened for a fresh breeze off the water. Breakfast included in the price of stay, and was delicious, with many options on the buffet, fresh made cappuccinos, and views of the water. Extremely easy access to vaporetto, minutes walk from San Marco and many restaurants and shops. Very friendly English speaking staff A con for some: we had to climb 2 flights of stairs to our room even after taking the elevator, which was fine for us, but may be problematic or some; the elevator was tiny, which seems fairly standard for Italy, but good to know. In general recommend packing light, no matter where you stay as navigating over bridges in the city can be challenging with big bags!
My room was amazing Overlooking water Great decor Bathroom was awesome Loved everything. Really!
Fantastic view of the canal from our window and a very tasty breakfast in the mornings. The receptionist recommended a superb restuarant to us on the first night. It was quite annoying to have single beds bushed together to make a double.
Its location The shower was to small and poor breakfast
location, service, breakast,view from the room (laguna),and the perfect little terrace above thehotel poor quality of the internetaccespoor for a buisness trip
Everything was great.
Lovely hotel and room, friendly staff, excellent location, good breakfast
the location was obviously outstanding and the building itself had a sense of history and atmosphere, but also felt very relaxed nothing we didnt like
Arriving by water taxi was a unique experience.You couldn't fault the location. It was superb! Drinks on the roof top was also a highlight in the evening. The internet access in the lobby was very very very slow; eventually I gave up. Breakfast was a little disappointing for a hotel of this standard. It would have been very nice to have it on the rooftop in fine weather.
What I liked very much in the Hotel is its internal design , who stays there fills the royality
The welcome from the reception was very friendly. The staff was helpful and informative as well. I loved the classical style of the suite and the fact that it had a nice and cosy terrace overlooking the canal! The restaurant food was not as good as one would expect from such a classy hotel
We love The Gabrielli. They gave us a nice room, very spacious, facing the "Isola St Georgio" with a superbe view of the "Riva". We had been there nine years ago and we were glad to see that the good service and amability is still there. Next time we would appreciate wi-fi in the room.
The staff were very helpful and courteous. The location was good for visiting and being on the sea reminded one constantly of being in Venice. In spite of poor weather conditions roof garden provided nice views. Prices in bar and restaurant rather steep and did not encourage one to use these services.
I liked that it is so close to Saint Mark's Square
i requested a room with a great view and the request was granted. the staff was helpful and friendly. the room was very small and warm a ceiling fan in there would be nice.#(529)
The upper roof was very nice to look for the whole city. And It is very good that after the sea bus immediately you can walk a little bit and than you can rest. Everything was fine and good
The attention and kindliness of the staff and (lady) owner
The location - it was very convenient for the main tourist sights and the roof terrace evening drinks on the roof gave a magical view of Venice - though the roof area was a bit jaded and the staff a little reluctant to offer service "on the roof" which is a pity because it was the hotel's main selling point. Faded splendour would be a kind comment, a sympathetic refurb would not be amiss.
The Location was close enough to St. Marks Square.
Nicely located but expensive for what it is. Definitely not the best bang for the bucks.
Location very good, room comfortable and hotel appearance lovely. some staff very helpful and the location very close to the vaparetto water stop san zancharria. ideal for weekend stay. breakfast provided but scarce and not much variety. booking.com indicated free wifi but this was untrue and we had to pay for wifi. overall the hotel could've put us in a better room as we were staying four days, room basic and expensive for what it was but location spot on.
Staff was very accommodating & pleasant. Water taxi very convenient. Great location by St Mark's Square. Diner recommendation at Carpaccio's was excellent!
Staff were helpful And friendly
Very friendly and helpfull staff. Clean rooms with all the comfort.
hotel staff were helpful, the location is very close to San Marco Sq. We had 2 rooms there, air condition was not efficient in one of the rooms. and the style of the rooms were old looking.
The continental breakfast. Close to many popular sites. Close to the water bus.
it's location the rooms were small, you could hear everything in the other rooms and hallways, there was no restaurant, the tv did not function properly only a couple of channels were clear. the room had no decor, and the bed linens looked used and old and wornout
The staff was so kind and verey helpful, room and the bath was very good in clean, size, quite, free internet, only the break fast could be butter and more choises. If there is varity in type of break fast, other was every thing is just pperfect.
The room was very clean and the bathroom looked fairly new, so it was quite large, clean and had a bath. The hotel is also situated in a very quiet spot.
A fabulous hotel. book with confidence. The room and ensuite were great, breafast offered varied choice and the position was close to the piazza and main shopping area. The staff helped us too.
Great hotel, so welcoming. If the bar was open it would have been better.
Location. However, if I had known the room was on 2 levels, I would not have booked accommodation at Liassidi Palace. Had I known the room we had booked was on 2 levels, I would never have booked the accommodation.
Good location close to the St Mark's square Bathroom cleaning could be improved
excellent location with nice make up and helpful staff. room service was not available. Even no coffee/tea service in the room. Shame for a hotel of this grade and reputation.
It was such a beautiful hotel with excellent view of Venezia. The staff were very kind. I would definitely recommend this hotel.
I am in a wheelchair and their accessible room was really great. Hotel had a lot of charm and the staff was very helpful. Would like a grab bar in the shower.
Excellent location and staff very friendly and helpful. Beautifully furnished. We thoroughly enjoyed our visit and would recommend this hotel to friends and family (and would visit again ourselves).
It's old but new, i mean it has all the facilities of a modern hotel, staff ok, clean.
Ideal situation near San Marco place and the vaporetto station. Quiet street . Excellent breakfast The hotel could improve the quality of the bedding and invest in duvet!We were suprised to leave our luggage in the corridor: they could have a luggage storage.
The location, the design Internet access not sufficent, 1 pc for the whole hotel, Breakfast average. Price too high
I liked the staff they were very friendly and the location is perfect its close to almost all the main tourist attractions in the city.The breakfast is amazing the cleanliness of the room and the hotel is superb too.
Room & Location (not too near centre area which could be quite crowded None
The location and the view is fantastict. The staff and the room was in top. We can surely recoment this hotel to anyone and we can hardly waite to go back !!
The location is fantastic, just off the main tourist drag but close to everything. Gorgeous city and lagoon views from most windows. Breakfast tables outside face the water and boats. No complaints.
room with a great view
This is a lovely hotel with very friendly and helpful staff. We loved the view from our room, watching all the boats and cruise ships sail by was fascinating. The hotel was charming, small and friendly. The rooms were warm, clean and had all you needed The shower in my room needed a little work
Relatively slow internet with complex login procedures.
The view from the room was fantastic. We had the corner room, with the view of St. Marco's and the Lagoon. Staff were extremly friendly and helpful. We had a pleasant stay there.
The staff were excellent, in particular the reception staff, very friendly and helpful. Views from our particular room exceptional. Very clean and tidy, looking forward to staying there again in the near future. Like the majority of hotels in Venice somewhat overpriced, but it was high season.
View on the lagune; design adn confort oth the room
The room felt very upscale and the location was good. Breakfast was good quality. The staff was not very friendly, the bed was very firm, and the stand up shower flooded our bathroom floor everytime we used it.
The location was excellent, the view from our room was Grand. The cafe setting in front was not occupied by guests or customers enough, empty when other places had more customers, not sure how hotel could remedy it. Also the key to the room while impressive would have made us a target if we had dropped it somewhere, perhaps changing to a bar coded card would be better served to guests.
excellent service, excellent location none
Much better hotel than any other 4 star hotels I stayed at Venice before
We had a deluxe room overlooking the lagoon - wonderful position, beautiful large room, charming staff. Our second visit and we'll be back.
Staff was uniformly professional. Perhaps a bit more warmth. Professionalism tends to leave relationships a bit rigid.
Very good locatiion and fantastic view ! Neatly decorated room and nice breakfast room with canal view. Quick service.
ALL of the staff were excellent in their attitude, courtesy and commitment - absolutely first class. The food was outstanding - the best hotel food we have tasted in years. No
this hotel was 5 minutes walk from St Mark,s square and the view from the balcony was stunning.
The Hotel Ai Due Principi has a fantastic location, very near St Mark's but on a quiet, beautiful canal. It has an old façade but was obviously gutted and totally redone inside so the rooms and bathrooms are very modern and comfortable. It is family run and the staff could not have been more helpful with recommendations and extra requests. They were incredibly nice without being overbearing.
The staff were wonderful! Very helpful, very informative, very accommodating! Incredible location, and the hotel has a complimentary taxi and private glass blowing tour on Murano Island. I would recommend this hotel to everyone going to Venice!!!!!!!!!
Brilliant location close to Doge's Palace, St Mark's Square, restaurants and shops. Staff were helpful and friendly.
Large and spacious room, very comfortable bed, beautiful bathroom with all the amenities. Excellent location. Decent breakfast included. Very hospitable and helpful desk clerk Two rooms at the rear of the hotel face a schoolyard; only noisy if the windows are open.
Site, politeness of the personnel, breakfast
Very nicely refurbished hotel Very limited continental buffet, no toast, teaspoon only for cereal. Street/canal noise at night. Extremely rude and unhelpful staff. Especially the desk boy. Find another hotel
Very friendly and helpfull staff. Hotel situated very close to San Marco in a quiet street with lots of restaurants and shops in the neighbourhood. We got a junior suite (unexpected) and it was really very clean and nice!
location, decoration, cleanliness, service, spaces breakfast
The service from the front desk was outstanding! NA
The location is great and very close to Piazza San Marco, it is also very quiet at night, the facilities are beautiful and modern There could have been better and more varied breakfast options
Quality of room finish was fantastic. The location was perfect, 5 mins from St Marks so easy to walk but just away from the noise and bustle, especially quiet with a room over the inner courtyard. The staff hit just the right balance of helpful friendliness. The shower with multilple jets looked appealing but was too powerful for the seal on the shower door, but that was absolutely the only thing I could fault!
the problem with this hotel was it was very very difficult to locate once we were in venice
The hotel had a charming aesthetic with an excellent location only a few blocks from Piazza San Marco and a Vaporetto stop. The staff was extremely helpful. We reserved a Quad room and were upgraded to a Junior Suite. They provided a large continental breakfast that served us well on our one-night stay.
The hotel and staff was amazing from check-in to check-out. The suite that we had was amazing and so comfy inside. The morning buffet breakfast offered many choices and it all tasted good. The location was good, only 5-10 minute Vaporetto (water taxi) and was in a good location to set out each day site seeing. It was very quite at night. Nothing, everything was fantastic!
The staff was very helpful , even to lead us directly to a good restaurant so we would not get lost.
Fantastic service, and delicious breakfast with lovely romantic accomodations! Excellent value in the city of Venice, I would recommend it to anyone visiting here. No complaints whatsoever.
Elegant; spacious; relaxed; private; quiet; wonderful view (albeit from the bathroom!) prosecco time at 4pm in the saloon. The saloon need a bit more in the way of decoration and furnishing, the breakfast space was too crowded given the size of the room, there were lovely bookcases, but empty of books! Bigger and better pictures needed. A very small amount of extra effort could make it outstanding.
location was excellent, room very comfortable and well appointed and easy to find paid extra for view of canal, however view was out of bathroom window and small bedroom. Another guest had a dog with them.Dog barked periodically.
Great location, staff very friendly and helpfull, good breakfast and room with a view of the canal. Room was very good. We felt the hotel was slightly overpriced.
Location, Carnivale, Ambience and Breakfast were good, Concierge very helpful Venice is expensive, especially at Carnivale
Central location, but on quiet street, that is to say, canal. Lovely 14th C building, nice decor in room.
the decoration in the room and the location of the hotel is great!! but the floor of the hotel is not smooth~~
Our biggest concern when booking a hotel for Venice was finding a hotel near the bus (vaporetti) to avoid dragging the suitcases. We could not have asked for a better location than hotel Paganelli. The stop San Marco/San Zaccaria was 200m from the hotel. The room was clean and spacious. The room smelled weird but I would guess that all the hotels in Venice smell the same due to the humidity from the water.
that its right bang opp st mark/st Zaccaria water taxi stop.........it cant get more central than this hotel............it is so convenient you step out and your in the madness.........tourist / restaurant / water taxis / st marks square is just 5 mins walking distance.....i also stayed in another hotel inside but the experience here was just too good.........their breakfast was also excellent....we got one of the sea view suites which overlooks the port.....its really amazing........the size of the rooms were really good......i recommend this hotel to anyone........ya but i stayed in the new wing which is on the st marks port............... there was this Chinese guy (i think he was the night manager)after 9.00 pm........he was rude and had too much attitude.......the whole hotel staff was so nice but only this guy had a big problem......
We stayed in a "superior" double room in the main building on 11th October. The room was small, dark and terribly cold. The bathroom was also cold. We asked for some heating, but the manager refused and argued that the heating will be switched on only end of October. So we froze horribly the whole night. The hotel should control the heating by the temperature and not by the calendar date.
centrally located. very helpful concierge a little loud on the street side.
everyone was very pleasant & helpful/great location nothing
Very clean and beautiful hotel. Recently renovated a year ago. Personable and friendly Multi-lingual speaking staff. Convenient access to San Marco Square, Oltrex, other shopping, eating, and sightseeing places. Would have been a great time saver for us if they knew of multiple various local restaurants, times open, and locations to suggest to guests for consideration. The one (and only) place they did suggest had great food and somewhat formal service and was easy to find.
We were lucky to be allocated a spacious room and the location is excellent.
Recently refurbished rooms so very clean. Great value for money. Fantastic location, just 5 mins walk to St Marcs Sq. Really happy with our whole stay. Shame the roof top was out of bounds due to under construction
Friendly staff. Very close to the canal, Vaparatto and San Marco square. Single room very small and basic.
We had an apartment for four people. It was magnificent. It was very roomy, very clean and ultra modern and a fabulous position. The staff were very friendly and we had a lovely breakfasdt included in the price. I would love to stay there again and I would certainly recommend it to anyone who wanted to stay in Venice. It was good value for money. Absolutely nothing
The location was awesome. The staff were very friendly and the breakfast was great.
The suite we were upgraded to was lovely and comfortable, very very clean and in character with the age of the building/surrounding area (not a boutique hotel) , it had a a private terrace , location was excellent, breakfast was good although limited choice, the staff were very accommodating and helpful. Couldn't have been a better choice of hotel, highly recommended great time. Some tea making facilities/ refreshments in the room would have been a real bonus but other than that all was great.
The rooms were very clean, the staff was very nice and there was a great buffet breakfast!
The location was excellent and the staff second to none. My first impression of exterior was not good but once inside front door everything was great. I couldn't fault anything about the hotel.
The staff was always helpful and friendly. We liked the location, so close to San Marco.
The apartment was very well presented and clean and situated in a perfect location for exploring. It was also very close to the water bus and taxi service. The kitchenette was very much appreciated and the plasma screen TVs in each room and well apponted bathroom suite were ideal for an extremely comfortable and relaxing family holiday. Ther continental breakfast was plentiful and sufficient. No, in fact the Hotel offered to hold our baggage all day when our onward flight to Naples was delayed - very helpful.
Location was fantastic; staff very helpful; we were upgraded to a junior suite - although a lot of steps to get luggage up to it, it was so worth it!
Its a bit hard to find, but the location is very good, very near water bus station and 5 mins' walk to St. Marco. Room is clean, staff speak English very well and helpful. A bit hot when sleeping, so we had to open window which caused quite noisy in the early morning. The TV set is too old and small.