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The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
comfort and design of the room,view breakfast is too expensive
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
The Terrace Breakfast
Doing nothing for a week
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Location was great. Hotel was beautiful.
Location ... close to San Marco Square Service was poor. Room facing is poor.
When we were checking-out the money for our staying the hotel took twice from my credit card.
Everythig was absolutely perfect!!!!!!!
fine hotel with fair price -
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
Friendly, great service,comfortable room Difficult to find hotel
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
The hotel staff were cold and rude. The room service was very poor.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The view, the location and the room.
Location Breakfast Very dirty furniture.
The location of the hotel was ideal. It is a very short walk to Piazza San Marco. The hotel is also right next to some water ferry stations, which makes transportation easy. The staff serving breakfast were great. Air conditioner was not working.
Take a water taxi to Piazza San Marco and you are only a few steps to the hotel. The hotel included a free boat trip to Murano to see a glass blowing studio and they also offer a one-hour boat tour around town in the afternoon for only 25 Euros per person. A decent hot and cold breakfast buffet was provided by the restaurant out front. We also enjoyed a dinner of traditional Italian specialties at the same restaurant in the evening. Our room was an inside room, so our view was only the courtyard area - but that was okay because all we had to do was step out the front door of the hotel and we were in the heart of beautiful scenery. If you request a waterfront room you will have gorgeous views. Our room seemed to be recently updated because everything looked clean and brand new. The bathroom was small but very modern with a relatively large walk-in shower - and it also looked like it had been recently renovated. The hotel common areas were undergoing renovations during our stay, but it did not disturb our visit at all. The hotel thought of everything - like a selection of soap products, hair dryer, mirrors, convenience packs, robes, etc., but it took up a great deal of space in an already tight bathroom.
Location, super nice staff, new rooms. For the price we were expecting a better view on the room. On the contrary we were situated on a back building
All personal were really good
The front desk staff were excellent. They were always friendly and helpful. The location for this hotel can't be beat. It is on the water with an amazing view and close to St. Mark's. Venice is beautiful but you are always lost on the winding streets. We never had a problem finding our hotel again because of its location. We had a very cool high tech shower but it leaked.
The room was beautiful, the staff were friendly and helpful, and the location was perfect for reaching all the sites in Venice that we wanted to see. none.
My room was amazing Overlooking water Great decor Bathroom was awesome Loved everything. Really!
The only reason I booked and paid a fortune for my room at this hotel was for the veiw , I was not given the room I booked and my veiw was rubbish . Would not recommend.
Nothings Really poor management & unfriendly to clients. Description on the website is big different to the actural.
Beautiful old hotel. small rooms, but efficient and comfortable for 2 people. Great decorative touches in the room. Our room had views of the grand canal, with windows that could've opened for a fresh breeze off the water. Breakfast included in the price of stay, and was delicious, with many options on the buffet, fresh made cappuccinos, and views of the water. Extremely easy access to vaporetto, minutes walk from San Marco and many restaurants and shops. Very friendly English speaking staff A con for some: we had to climb 2 flights of stairs to our room even after taking the elevator, which was fine for us, but may be problematic or some; the elevator was tiny, which seems fairly standard for Italy, but good to know. In general recommend packing light, no matter where you stay as navigating over bridges in the city can be challenging with big bags!
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
Very friendly and professional initial welcome. Helpful advice from concierge
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
Location and personal attention
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
very inviting place like you were not staying in a hotel.
The staff were excellent and helpful. The location of this hotel is fabulous. I emailed the hotel twice to confirm the booking and they did not respond until a third email. Breakfast is limited to one hot drink and the choice of food was not that extensive considering the cost of the room.
Comfortable elegance at it's best. Warmest staff you will ever find anywhere in Venice. The staff could not do enough for us. Nothing was to much trouble. Spotless rooms, and nice views. The oriental bar is superb. We will always return to the Metropole when visiting Venice. After 10 days leaving was very hard.
The hotel had personality. It was not part of a bland international chain. Each room is individually decorated with antique furniture. The staff were charming. It was very well located. It provides an excellent breakfast. It rained.
Good location, nice view, beautiful decoration, helpful staff, very good breakfast, romantic atmosphere, best restaurant in town. Carpeting is a bit tired.
Fantastic staff, great location, cool hotel design and décor, great bar and food. Will definitely stay there again.
The room and location can't be beat. The room was large and very nicely decorated. The breakfast was fabulous and the service at breakfast was wonderful. We loved the lounge and ambience of the hotel.
Warm friendly attmosphere in unusual and pleasant surroundings.Very relaxed and the gardens were a pleasant addition to a great experience
after my short stay i felt so relaxed the hotel is one of the best i have stayed in.the resturant was superb great location to wonder around.
Location Hotel old and decadent, the rooms have rickety furniture, dirty carpet, outdated bathrooms, and in general everything seems to be consumed, requiring renovation rather than a renewal. Absolutely not a 5 stars hotel, not a 4 stars, not a 3 stars, and so on...
the room was wonderful and the in hotel restaurant was phenomenal.
Good location, excellent service, friendly staff.
Central position Breakfast very basic for the price.
The location is great you are literally next to the Plaza and the Basilica. There are many great places to eat and you can walk anywhere. Also, the location is close to the water buses and taxi's. It's not glamorous but serviceable for a few nights. Rooms can get a little tight and getting to your room can be an adventure
Lovely room with good facilities including jacuzzi Excellent location Very limited breakfast Kept waiting about 45minutes before we were taken to our room after we checked in Staff could have been friendlier
very good design of hotel breakfast was not good enough
Good Location, Very Good Rooms
Loved the location,very central. Staff were very friendly and helpful. The air conditioning throughout was brilliant. Enjoyed our stay very much. The breakfast was disappointing . We found the selection and quantity quite poor.
location, our room 121 is biggest one, bed cover is clean a bit of smelly, everything is historied, desk, chair, sofa, even bed sheet (but the underlying bed cover is clean)
The room was excellent with a good view. There was not a good selection of food for vegetarians, which was disappointing considering the cost of staying at the hotel.
Friendly, helpful staff. Close to major attractions in Venice. The hotel was spread out over several buildings. It had joining corridors on different levels and so there was a lot of walking, stairs and lifts to negotiate to access your room.
very good location for visiting any place in Venezia
The beautiful restaurant by the canal and especially our lovely balcony overlooking Venice There was no wine in our mini bar and we always like to have a glass of wine in the evening when changing to go out.
Location; luxurious design of the rooms; restaurant; roof terrace - absolutely outstanding view over the city
The facility was fabulous from the roof top dinning to the room itself. The staff was very helpful and polite at all times. The check in staff which seem to be managers is shared with the main hotel and this led to an extended check wait. This comment should not deter anyone from staying here is an outstanding hotel
With the fear of Bed bugs these days, I was very concerned, before arriving, but once we arrived and went to our room my concerns were totally diminished. The room was immaculate. no there wasn't anything I didnt like.
I liked the attentiveness and personal service which was given.Also the fact we were offerred an upgrade on arrival because our allocated room was not ready was a great bonus. Nothing
Excellent service by staff Room rate (price)
A delightful room and facilties with very helpful and courteous staff in a beautiful city. The jacuzzi on the roof had wonderful views no it was great
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
the location, next to pier
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
It was so close to everything
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
The breakfast was wonderful and the service was very personal - the concierge personally showed us up to our room, which made us feel like we were the only ones staying the hotel. The service was also very prompt - we left the room in the evening for 5 minutes and came back to find our bed already turned down for us. The location was excellent, too. Although you must get on the vaporetto to reach tourist attractions, the island of Giudecca is so quiet and peaceful - it is well worth hopping on the vaporetto a few stops - plus the station is literally right in front of the hotel.
The architecture and the friendly staff The spa seems to be a myth. Dont go on the hotel organised tour of glass 'factory' at Murano, instead visit yourself with 42 public boat.
The location Lighting in the room was very poor. One could not read. The customer service was terrible
Breakfast was excellent.The courtesy boat to and from Venice was a great bonus.Staff were very pleasant and helpful
Great location on an island opposite St Mark's Square (free shuttle to St Mark's Square takes 2 min), very quiet yet an ideal starting point for walks in the city or trips to other islands, great views, rooms very clean and in excellent condition, very attentive staff, charming garden
Good hotel, far from the attraction but there are shuttle for the other side where the attractions are. The shuttle every 30 mins until midnight The staff are professional but rude somtimes.
Location (quiet away from the tourist throng), large room (we booked a suite) and the view across to the Piazza San Marco. The hotel run a free shuttle which runs between the Palladio and the Palazzo Bauer Hotel. Price. Then again, Venice is expensive all round.
The best personal service I have ever encountered -wonderfully helpful staff No
The Garden view The room service should be avaliable until the mid night
The hotel was clean and beautiful. The staff was very friendly and knowledgable of their town so they could tell us the best places to go. We had dinner 1 night in the hotel dining room and it ws one of the best meals we had on our trip. Our stay was totally enjoyable.
Friendly & Helpfully Staff.Hotel Building with a difference. The Gardens & Peace & Quiet Good transport links & so close to all the amenities. Private boat across the Canal Some of the Carpets appeared old and sad. On arrival from the Airport not be able to find the gate to the private boat at the sister Baur Hotel. Had to go by water bus which went all around the canal before recching the opposite bank.
When staying here, I liked the way the hotel was decorated, very typically venetian but beautiful. I enjoyed the breakfasts, and the staff were very friendly and helpful. our room was plenty big enough and the walk from the hotel to the main square only took 2 minutes!
location bar prices
beautiful room-lovely celilings, tastefully decorated Be careful with booking water-taxi service via the hotel. Agree on price and request pick-up at the hotel's mooring area on the hotel side. We were asked to walk with our luggage through the streets to meet a water-taxi at another location. Fee requested was Euro 60 (for three stops!), which we did not accept.
A lovely hotel in a great part of Venice, near St. Marks square. Clean rooms, nice breakfast. Our standard room was tiny. We could barely open our 2 suitcases up on the floor side by side at the foot of the bed and pass by to get to the washroom. The room was just bigger than the bed.
Perfect Location, very welcoming, comfortable. Overall I would highly reccomend.
All of the staff was friendly and helpful. The room was very clean and I would definitely stay here again if I ever go back to Venice.
Great location.Excellent helpful staff Room a little on the small size but adequate
The staff were very accomodating, especially Antonio, who provided excellent references about shops and places to go, and provided excellent assistance with my computer.
Everything was perfect. The staff was friendly and very helpful. My wife and I and our 8 year old daughter were very comfortable and really enjoyed the services the hotel had to offer. Breakfast is excellent and you can also order items from a breakfast menu for additional price. We plan on returning to Venice in the future and will make sure to stay in this hotel again.
rooms very nice, location good.... staff very nice except for one person at the desk who soured our experience.
Closeness to san marcs square. View over bridge of sighes Price of drinks, extras for eggs etc at breakfast
very friendly and professional staff and perfect location of the hotel.
Everything was great.
Fantastic view of the canal from our window and a very tasty breakfast in the mornings. The receptionist recommended a superb restuarant to us on the first night. It was quite annoying to have single beds bushed together to make a double.
Lovely hotel and room, friendly staff, excellent location, good breakfast
What I liked very much in the Hotel is its internal design , who stays there fills the royality
Arriving by water taxi was a unique experience.You couldn't fault the location. It was superb! Drinks on the roof top was also a highlight in the evening. The internet access in the lobby was very very very slow; eventually I gave up. Breakfast was a little disappointing for a hotel of this standard. It would have been very nice to have it on the rooftop in fine weather.
the location was obviously outstanding and the building itself had a sense of history and atmosphere, but also felt very relaxed nothing we didnt like
location, service, breakast,view from the room (laguna),and the perfect little terrace above thehotel poor quality of the internetaccespoor for a buisness trip
Its location The shower was to small and poor breakfast
The welcome from the reception was very friendly. The staff was helpful and informative as well. I loved the classical style of the suite and the fact that it had a nice and cosy terrace overlooking the canal! The restaurant food was not as good as one would expect from such a classy hotel
Pleasant staff, cleanness of the room, view at the S. Marco square, nice and comfortable bathroom. Heating was turned on too much, the thermostat at the room was not responding.
The location is excellent - very well positioned for St.Mark's Square and all the interesting streets and canals around it
The closeness to everything, the staff were great. The food was just ok.
The staff were professional, charming and very helpful. The hotel was clean and comfortable and in an excellent central position. The cuisine was very overrated, not good value and therefore disappointing
The staff were extremely helpful and accommodating (and did not continually try to sell us tours and options as we have sufferred in other hotels) and the location is perfect to explore Venice. The church bells... be aware of the bells at all hours given location that this is inevitable (a price worth paying).
Access Amenties (tours etc) offered via hotel excessively priced...
the breakfast is very good and the staff are very helpful. the problem like all hotels in Venice is the noise, although the room had sound proof glass it was still very noisy.. another thing was the fact that it was opposite Mc Donalds which seemed very out of place and crowded...
location and old-fashion design more vegetables on the breakfast
Excellent location, staff & facilities.
The Location was close enough to St. Marks Square.
The upper roof was very nice to look for the whole city. And It is very good that after the sea bus immediately you can walk a little bit and than you can rest. Everything was fine and good
Nicely located but expensive for what it is. Definitely not the best bang for the bucks.
The location - it was very convenient for the main tourist sights and the roof terrace evening drinks on the roof gave a magical view of Venice - though the roof area was a bit jaded and the staff a little reluctant to offer service "on the roof" which is a pity because it was the hotel's main selling point. Faded splendour would be a kind comment, a sympathetic refurb would not be amiss.
The staff were very helpful and courteous. The location was good for visiting and being on the sea reminded one constantly of being in Venice. In spite of poor weather conditions roof garden provided nice views. Prices in bar and restaurant rather steep and did not encourage one to use these services.
The attention and kindliness of the staff and (lady) owner
We love The Gabrielli. They gave us a nice room, very spacious, facing the "Isola St Georgio" with a superbe view of the "Riva". We had been there nine years ago and we were glad to see that the good service and amability is still there. Next time we would appreciate wi-fi in the room.
i requested a room with a great view and the request was granted. the staff was helpful and friendly. the room was very small and warm a ceiling fan in there would be nice.#(529)
I liked that it is so close to Saint Mark's Square