Would you like to save as your currency permanently or for this visit only?
When we were checking-out the money for our staying the hotel took twice from my credit card.
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
Location ... close to San Marco Square Service was poor. Room facing is poor.
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Location was great. Hotel was beautiful.
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Everythig was absolutely perfect!!!!!!!
fine hotel with fair price -
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
The location The aircondition didn't work well,so the room was a bit cold.
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
Very nice and fancy place Nothing everything was excellent
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
The fact that we got what we asked for
great location, helpful staff, beautiful rooms, very comfortable bed
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
Friendly, great service,comfortable room Difficult to find hotel
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The hotel staff were cold and rude. The room service was very poor.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
Position is second to none. The restaurant very very good and the staff too and the food was top drawer Our view out of the bedroom window was a flat roof with lots of dead pigeons on view. very disapointing.
When making our plan to visit Venice we did not know that the place is an island. The sight of water scared us at first on arrival .It became fun and visit to wonderland. The hotel met our expectation as big and reputable shops are within easy reach. we enjoyed our breakfast which provided good scenery of Venice. Nothing
Very friendly and professional initial welcome. Helpful advice from concierge
Superb location, gorgeous terrace with fantastic view, good food and very friendly and helpful staff! Enjoyed our stay there very-very much! only the price..... :-)))
Location, breakfast buffet ,view Non smoking room had smoke odors from neighbouring rooms. Problem was solved by room change however ,thanks to helpful staff
Profesionalism and kindness of staff.Location on Canal Grande 2 minutes walking distance from Canal Grande;
Location and personal attention
The location is excellent. The Staff were very helpful and cleaning service was excellent. Food was also delicious.
hotel staff was helpful in all regards. The room, view and breakfast lounge were nice. we had to leave :-)
Excellent location - 3 minutes to San Marco, good services, spa facilities in other location (boat transportation to spa), expensive services (wireless internet - 20 Euro, restaurant dinner for two - 250 Euro)
The staff is not customer service oriented. AC was not working and we were above 40C (110F). Couldn't sleep at all
What was there not to like; an excellent location, well appointed rooms complete with beautiful Murano glass chandeliers, polite staff who were multi-lingual with excellent communications skills. Hotel Rialto is an ideal location for exploring Venice. The hotel is central to all major tourism attractions as well as shopping, restaurants etc. Water buses and water taxis are readily accessible from right outside the front door, making the hotel particularly easy to find for first time visitors to the city. I'd highly recommend Hotel Rialto. One very minor gripe, but not enough to spoil an otherwise enjoyable weekend stay; visitors to the hotel are offered a complimentary visit to a glass factory on the island of Murano. Guests should be aware that there is no such thing as a free meal, or in this case a free trip. You will be expected to put your hand in your pocket and purchase some of the very expensive glass products. Having said that, the glass is spectacular and you may well want to make a purchase on its merit, just be advised that this is a hard sell. Expect to budget at least €200 though it would be easy to spend much more.
Staff was very rude We had lot of luggage there was no one to help take the luggage through the stairs. Charged extra fee If 2 person stay in the room. Gave us 2 twin bed room.
There was nothing tol like about the hotel itself. The location was good. The hotel was not clean by any stretch of the imagination.Didnt like the dirt on the walls or the mould in our bathroom.
Perfect location. Bathroom was spotlessly clean. Small room with no view - not what we thought we had booked. Breakfast could have had a wider selection. Interior beginning to look a bit tired, and we only had one pillow each. Still cant understand Italian reticence to use duvets rather than blankets.
staff were amazing
the quality of the room, the central location and the helpful staff
location and price no
Location is good We were placed in what is called "the Annex" - never stay there - it is accessed by a dimly lit alley way filled with garbage - no evalators and no view whatsoever. The Hotel Rialto should be embarrassed to count this as part of their establishment.
It was right in the centre of Venice - great location with easy access to all other parts of the city. The room was very clean and comfortable and the staff were very helpful. It had a great mini bar. There was no bar or restaurant- no where to sit and relax that wasn't in your room. The room was quite dark, with windows opening onto a noisy lane-way and building work.
friendly staff supply of gluten free food
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
atomosphere and comfort, very accomodating. Good service from staff
Location, Confort No Complaints
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
friendly staff, excellent breakfast (very nice terrace!), nice room (though a bit small), good design,
I thought the hotel staff was extremely pleasant and accomodating. Everything was terrific, however, there was one item to note. One evening while sitting in the bar lounge we ordered an appetizer. For 30 Euro's we got what one could only describe as a match-stick sized spring roll. I thought the portion and price were not consistent. However, the breakfast bar was fantastic.
Good location. Staff friendly & helpful. Breakfast excellent. Service always readily available. Room small & expensive for what it was. Air conditioning iffy.
The best hotel in Athens. We ended up eating both at the roof top Restaurant and Main follow breakfast room and had excellent food, service and views. Highly recommend! Surrounding neighborhood wasn't very upscale
the place is not five stars it s three stars. The terrace is not covered so the birds take all your food, the bathrooms are tiny and the water spills all over, the internet slow.
location,design,very friendly staff nothing
Very central location to all that Venice offers and yet the right side of the Grande Canal to get away from all of it and unwind. Right next to Salute water taxi stop. Room was fabulous and staff were very attentive
Fantastic hotel with a stunning location in Venice.
Very quiet room and very stylish/modern interiors. Breakfast was very good, too. Not particularly
i like the design of the hotel and the staff were very friendly and very helpful No
Very helpful and friendly staff, excellent and quiet location, well equpped and comfortable room with a beautiful view Bathroom on the small side
kindness of the staff they where working in our hallway with more than 5 persons, ceilings opened etc.
Central position Breakfast very basic for the price.
Lovely room with good facilities including jacuzzi Excellent location Very limited breakfast Kept waiting about 45minutes before we were taken to our room after we checked in Staff could have been friendlier
Good Location, Very Good Rooms
very good location for visiting any place in Venezia
very good design of hotel breakfast was not good enough
Friendly, helpful staff. Close to major attractions in Venice. The hotel was spread out over several buildings. It had joining corridors on different levels and so there was a lot of walking, stairs and lifts to negotiate to access your room.
The location is great you are literally next to the Plaza and the Basilica. There are many great places to eat and you can walk anywhere. Also, the location is close to the water buses and taxi's. It's not glamorous but serviceable for a few nights. Rooms can get a little tight and getting to your room can be an adventure
The room was excellent with a good view. There was not a good selection of food for vegetarians, which was disappointing considering the cost of staying at the hotel.
location, our room 121 is biggest one, bed cover is clean a bit of smelly, everything is historied, desk, chair, sofa, even bed sheet (but the underlying bed cover is clean)
Loved the location,very central. Staff were very friendly and helpful. The air conditioning throughout was brilliant. Enjoyed our stay very much. The breakfast was disappointing . We found the selection and quantity quite poor.
its location. I was very disappointed with the room and bathroom , extremely small and in my opinon it was very expensive. it was very misleading and for almost 600 euro it was not worth it. Was expecting a little luxury !!!!!
Location and the fact that they upgraded our room from Standard double to Deluxe double having a canal view whih was exciting and pleasant. Nothing
Its Venice! whats not to like???!!! But really, anything there is overpriced, but the staff was nice, our room was just fine, good size, clean. The restaurant was very good and its just the best location! They have a great outdoor area where you can listen to the piano every night while you eat or have a cocktail.....just wonderful. I didnt like that it was across from Giorgio Armani, literally! Spent too much!!!!
very good hotel, nice location, good facilities, good customer service. no
Staff members are polite and friendly, rooms were clean and spacious. Had their own dock and good location close to San Marco Square. Would recommend.
Location, food, shopping. Find the makers to see the range of fresh fish. Go to a restaurant with fresh fish on ice displayed outside. Excellent! WiFi was not available in the room. Computer in lobby did not work. Internet through TV in room did not work.
The room given to us was amazing! It was clean, the beds were comfortable and we had the best view of one of the canals! The breakfast was very nice for italian standards, various pastries, fresh cappuccino, toast, meat and cheese, eggs, bacon and fruit and yogurt. The cleaning lady tried to come in in the morning even though we only stayed one night and hadn't checked out yet.
The location was perfect. There was an incident where some waste water was dumped in the canal when we had breakfast on the terass. could have been timed better as the smell what not nice.
Friendly staff, interior decoration of the room and lobby The hotel is currently under construction and I could not see out of my window
The beautiful restaurant by the canal and especially our lovely balcony overlooking Venice There was no wine in our mini bar and we always like to have a glass of wine in the evening when changing to go out.
I liked the attentiveness and personal service which was given.Also the fact we were offerred an upgrade on arrival because our allocated room was not ready was a great bonus. Nothing
Excellent service by staff Room rate (price)
With the fear of Bed bugs these days, I was very concerned, before arriving, but once we arrived and went to our room my concerns were totally diminished. The room was immaculate. no there wasn't anything I didnt like.
A delightful room and facilties with very helpful and courteous staff in a beautiful city. The jacuzzi on the roof had wonderful views no it was great
Location; luxurious design of the rooms; restaurant; roof terrace - absolutely outstanding view over the city
The facility was fabulous from the roof top dinning to the room itself. The staff was very helpful and polite at all times. The check in staff which seem to be managers is shared with the main hotel and this led to an extended check wait. This comment should not deter anyone from staying here is an outstanding hotel
Location & staff. The staff is excellent and very friendly. Cost.
location location location the hotel staff - do like they care but they really don't!
Meals on the balcony overlooking the Grand Canal and the location. No
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Excellent service and hotel location. Constantly felt a part of Venice
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
the location, next to pier
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
It was so close to everything
I liked the style of the hotel; it so modern. I also liked the cleanliness of the hotel. The room was so small and narrow, and the food although was expensive but was not so good.
A little bit of luxury!! The interior design was beautiful, the bar/restaurant and bedrooms all were beautifully kept with lovely little details, particularly liked the complimentary drinks and amazing nibbles on arrival! The bed was very comfortable and liked the luxury linen sheets to! Overall a fantastic small boutique hotel.
Service was good Cost of mini bar and breakfast was not freshly cooked
i liked the design of the hotel the intenal and the external and the servies of the hotel its one of the best hotels
The hotel is beautiful, like staying in a museum. Having breakfast surrounded by frescoes was a unique experience I asked the front desk to help me book a train to Florence the night prior to checking out. They told me that they could not do this for me, but not to worry as the trains don't sell out anyway. Unfortunately when we showed up at the train station, the train to Florence we needed was sold out ruining our plans for the afternoon. I stayed in two other hotels on this stay in Italy and in both the staff booked train tickets for me
Very easy access to transport both public and private
Imaginative use of an old building, with beautiful public spaces and spacious bedrooms, first-rate facilities
Exceptionally beautiful building, gracious and low-key atmosphere of tasteful opulence.
The hotel is beautifull, and clean A bar to have a drink would be nice. The hotel is a little far away from St Marco.
the junior suite was very tasteful with nice size bed and room on arrival we met someone at reception who was not very pleasant but the next morning we did not have to deal with him and the rest of the staff were lovely throughout out stay. The hotel does not have a great bar facility but the setting and the food in the restaurant on the canal was excellant and matched its 5 star rating. I would stay again as it is only getting on its feet with opened only four months.
The facilities were beautiful. I was disappointed that we could not receive a late check out after my running of the Venice Marathon. I was told that at 1pm there were no rooms availible for a quick shower.
Excellent location and superb view on Grand canal from my room. The room number was 103. I would really recommend it. Breakfast was rather modest. Also as some reviewer already said the hotel lacks atmosphere. It is all too silent. Interente is bloody expensive but one can use Venice connected for EUR 5 a day.
Beautiful building, location, and room Staff did not have a very helpful or accommodating attitude, we were surprised to find out, and we had several experiences of not feeling the service was good with front desk staff particularly. Orange juice at breakfast not included and charged 14 euros a day for 2 fresh orange juices.