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Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
Only location was good. except location, everything was pretty bad.
The location was excellent and easy to find, as was the view and breakfast.
View from big windows to Canale Grande
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
The location. The staff, room quality and cleanliness.
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
When u look at this hotel from outside u see it like one of venice typical building but from inside its very trendy and luxurious. The decor is amazing. The room we had was very comfortable and spacy and the bathroom was very spacy and clean. Plus the hotel is close to guglie station waterbus to airoport. The morning breaskfast was superbe :) The most thing i didnt like was the internet service. It was very slow!! However it wasnt that big problem coz we didnt use the internet a lot.
breakfast was excellent, close to train station, close to canal, close to downtown, very nice, clean, comfortable ask questions of desk staff acted like they really didn't have time to be bothered to answer my questions.
The hotel offers rooms that are comfortable and conveniently located. It's very clean and the staff is very friendly and helpful. The best part? Some of the rooms have bathtubs! After showering in the world's smallest showers across Italy, it was fantastic to be able to take a bath. Nothing. It was perfect for me.
Central Location Very nice lobby Bed was not comfortable Very limited facilities
Location was great and Silvia and Patrick were amazing with our family. My wife has celiac and they accommodated her. Breakfast was amazing was a great experience and would love to recommend to anyone that is going. Can't say a bad thing
The ambiance the location the price couldn't be better.
We spend two nights in this hotel. The room was not clean and was very small and smelly. there was not even room for luggage in the room. The worst part was on the first night hotel fire alarm went off and we had to evacuate our room. There was only one staff working at night and he didn't know what was the issue and the alarm was on for the whole night. He couldn't confirm if it was a false alarm and we could go back to our room safely! so we had to stay up in hotel lobby for the whole night!!! What bothered me most was hotel manager didn't show up at all and he didn't even sent anyone to help that one staff. Even the next day when I ask to have a chat with hotel manager they said he doesn't have time for this and I can write a letter to him!!! They didn't give us any compensation for ruining our holiday and I found the manager very rude.
Style, comfort, service, breakfast, wi-fi. Nice fabrics cover room walls. All marble (walls and flooring) bathroom. Although room size was 14 x 11, it was very comfortable. Good quality beds, matress and linnings. Only problem is bathroom with sewer smell, but this is a common issue in Venice.
Easy to access train station. Staff very friendly and helpful. Right off the Main Street so it was very noisy
The location was great, and the staff was eager to please. There were a lot of maintenence issues. When we got into our room, we noticed that the telephone, refrigerator and one of the wall lights did not work. The staff tried very hard to remedy the situation, but failed. To make up for the problem, they moved us into a new, larger suite. But after settling in to the new room, we found out that the air conditioner, and shower valve were not working. They had a plumber come in to fix the shower valve, but the air conditioner remained broken, and we were forced to open up some windows to get cool air into the room.
My son and I arrived earlier than check in, but the staff was very pleasant and helpful and let us leave our bags so we could go explore Venice. The person helping us even suggested a route on a map so we could avoid all the crowds due to the Festival of St Mark. Location was fantastic. Breakfast options were plentiful!
Good location close to train station, breakfast included was also very good.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
the location value for money
The location was fantastic and the room was stunning Nothing
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
Breakfast was very nice each day. Rooms alittle too small for three people.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
The Location For the cost of the hotel the cleaning service was not up to par.
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
The staff make this hotel exceptional. They are friendly, knowledgable, and focused on making your stay enjoyable. The breakfast buffet and evening happy hour were exceptional. You may think being a distance from Piazza San Marco is a negative. Just the opposite. The location is perfect. Away from the very crowded center yet close enough to easily (for Venice) get to all the must-see areas. Highly recommend this hotel. There was nothing we did not like.
It had a perfect location to the station/bus station and also the centre of Venice. Room was very big, but shower was small.. the bathroom was abit small - but it was good..
Despite the room was single, it was large and cosy. The breakfast was not so rich, but fresh and delicious.Location-excellent. The problem with mosquitos.
excellent position, very next to the train station. (in Venice this has the greatest value!) I would have appreciate to have little bit warmer bed covers, due to the autumn temperature.
Location No courtesy. Very uptight Won't give an extra map next day.
Great location, price and staff. Ideal for first-time solo travelers. N/A.
During heavy rains and rising waters in St. Mark's Square we relocated here from our hotel so we wouldn't have to drag our bags through the water to make an early am train. We did not expect luxury or pampering. The price was right and the proximity to the sl train station and vaporetto was perfect. The staff treated us cordially and fair. There is no elevator. If you have trouble with steep stairs, this is not the hotel for you. The lobby area (where the internet reception is best) is positively filthy. No room safe.
The staff are super friendly and helpful. The hotel's décor is charming and very quirky. The place is in short beautiful. We loved staying here because Domina Home Ca Zusto is something different to the normal. Nothing wrong here. All was as advertised or better.
I really liked the room and the bathtab with jacuzzi. Nothing
A short walk from the bus station and an even shorter walk from the water bus make this an ideal location. The colourful decor in this restored building makes it unique. Excellent breakfast too!
Good location The hotel is nice but expensive and were charged 4 euros per person and per day as local tax, in the top of that.
friendly staff , though not very prorfessional:) the internet conection was very bad!!! no buffet breakfast we were told the room was broken and asked we used room service
Very helpful staff Extremely small and compact space even by European standards.
Lovely hotel, friendly helpful staff, quiet, close to transport (vaporetto), beautiful room, lovely atmosphere and sense of history although sympathetically and well modernised.
Everything was excellent
Frendly staff. Excelent Service.
I liked the welcoming attitude of the staff.The hotel is cheerful both in thatvaspect and the decor is fresh and inviting.The rooms are unique as well as the breakfast room.The location works great as I arrived by train and it is a short walk and I rolled my luggage there.Then, went on to walk around.it is close to everything including a vaporetto if you prefer to return to the hotel that way after a long day of walking and sightseeing.also restaurants are nearby that seem to cater to locals as well,Especially Pizzeria Anfora.I was with my 9 year old daughter and she loved the experience, we felt well taken care of there.We would go back. As buildings in Venice are centrally controlled as to heating and air conditioning and as we were lucky and glad for the mild temperatures in early November, the room was a bit warm, I opened the window and it was appropriately cooler but had to suffer a bug or two.
Room was clean Shower is not of this time anymore, after taking a shower you could swim in the bathroom, why not having a simple showercabine or so? The breakfast was very poor. For Internet you had to pay, while the website claims it is for free.
The views were amazing and the room was very comfortable
The hotel building is old but inside was a mixture of old and new ( which we liked very much) also in a very good location. The staff were very friendly and helpful. Our room was smaller than we would have liked. At breakfast we would have liked a pot of coffee on our table and a menu to say what cooked items were on offer that day/everyday.
Well decorated rooms, great location. Requested extra bed, which was not available, so had to get extra room with full price but wasn't like the other rooms.
Our room (210) had two balconys over the Grand Canal, with superb views in all directions. The room is fabulous - tastefully modernised with many original features maintained, as the rest of the hotel was. A really indulgent way to see Venice. However, the staff were surly at breakfast, which was only average. In short, a superb building in a peerless location, with snooty staff.
Excellent surroundings beautiful furnishings ideal location value for money. Breakfast excellent. No bar staff!
We appreciated a lot the friendliness of the staff, who were very helpful. We had a beautiful room, very big and comfortable, spotlessly clean, with a great view over Canale Grande. Careful: when we paid the bill at the reception, we were checked out, meaning when we returned to our room we could not enter it anymore, resp. inside all electricity is dead. This makes for a strange feeling - to be avoided. Suggestion for breakfast: it was a pity that only scrambled eggs could be served whereas we would have loved to have fried ones - which meant we did not have any during our stay. The dark bread (heated in the oven?) would fall inro 100 pieces when trying to cut it open. Freshly baked bread from bakery would have been a nice alternative.
This hotel is a recently renovated 16th century palazzo on the Grand Canal in Venice. Our room was quite small, but adequate and had a nice view of the Grand Canal. The bathrooms have bathtubs and are an nicely done and an adequate size. The hotel is 15 minutes by foot from St Mark's Square which we liked as it was somewhat away from the main tourist area. However, it was easy to go to St. Mark's by foot or boat. The entrance is somewhat hard to find the first time, and the rooms are quite small, but per above, still work.
the hotel was in a very good position, also very clean and well fitted bathrooms. the reason I would not return to this hotel is the very very poor service, reception staff screaming at someone down the phone while we were having a very pricey prosecco at the bar (no nibbles offered) never been anywhere in Italy and not had nibbles. Breakfast was a total shambles the lady serving just could not cope 6 rolls and 6 croissants on buffet at any one time where there were about 30 guests waiting for bread, when they came mine were frozen solid in the middle I complained as could not eat them but was told this is how they arrive so nothing can be done also reception said yes we know but did nothing so had to go without breakfast at least their coffee is good, when you stay in a 4 star you expect some service but this hotel had0
Nothing We did no receive booked Deluxe room. Our room was very poor, small and noisy. Staff said only "Sorry" and smiling. There is no any restaurant or cafe for dinner. Very expansive for their service.
Clean, comfortable room, with excellent location, and pleasant staff who were helpful in providing tips and suggestions for our first visit to venice.
Location on the Grand Canal and very close to a vaporetto stop is fabulous. We stayed in a junior suite, which was very roomy and faced the canal with a fabulous view. Double glazing kept out most the canal traffic noise which we rather liked anyway! I think other rooms face over a lovely garden area at the back which may be quieter. Terrific bar area downstairs which looks out towards the canal and there is a water taxi pick-up service at the hotel's own dock. Staff were very helpful and friendly. A great experience and we will certainly stay there again on our next visit to Venice.
The hotel was central, yet secluded. Perfect.
The staff members were all very plesant and accomadating.
It's nice located close to the railway station, even though you have to search a little bit in order to find it ;-) It's a nice little hotel with very friendly staff!
A gem of a beautiful small hotel. Staff very caring and helpful in all matters. Our room had everything one could wish for. Nothing
Atmosphere in this hotel is truelly unique. It is stylish, in baroque Venetian style. Beds are super comfortable, rooms are spacious and clean, bathrooms are very comfortable. Service is polite and can go any lengths to make your stay special. We have stayed in the new wing of teh hotel - very quiet although a little bit isolated. If you prefear vividness of the Grand Canal you should stay in one of the rooms overlooking it - all rooms are beautifully decorated. Water taxi can be order directly at the doorstep.Breakfast is small but fresh.
This is a lovely character hotel with a great location on the Grand Canal. The staff were very friendly and helpful. The rooms are elegant and clean.
Excellent location, nice rooms and very helpful staff
The view, and especially the ONLY balcony in the hotel. Free Murano tour with private water taxi both ways.
This is a charming boutique hotel right on the Grand Canal. Our room was beautiful, spacious and very quiet. The staff is outstanding - always friendly and extremely helpful. One of the best hotels we've ever experienced. n/a
The staff was wonderful, from the minute we arrived and greeting us by name, to every detail during our stay. The location is perfect and the accommodations great. No, nothing we did not like.
This is a GREAT hotel! Location is great. Staff is awesome...so friendly and attentive. Decor really gives the feel of romantic Venice. Highly recommend it!! Gianni and Roxanna were the best!
This Hotel was fabulous, from the quality of the staff to the detail of the rooms. The breakfast was always beautifully presented with great staff. The location was so easy to find and perfect for getting to the train station and ferry. I highly recommend this hotel! Nothing was a problem at this gorgeous hotel.
There is a lovely rose garden that overlooks the Grand Canal. It is so lovely to sit out there and eat breakfast or have a bottle of wine in the evening. They have a fabulous continental breakfast also.
Fantastic location. Room was wonderful. Most of the staff was very kind and helpful.
Location boutique hotel No kettle in room
Great Location on the Grand Canal Breakfast in the Garden overlooking the Canal was excellent however the breakfast (Included in the rate) didnt include cerials or Cheese / meat choices that you normally get with a buffet breakfasts at similar (and cheaper ) Hotels
Everything. Thats it! Wonderful rooms wonderful showers, wonderful gardens, Breakfast limited but still good
Excellent hotel, great location overlooking the grand canal, friendly and helpful staff
nice and wide rooms. the location is perfect and it worths the money spent.
The staff was very helpful and we traveled with our 6yr old.. Nice stay and would say again... Anyone can split hairs but all-in-all it was as we expected for a 4 star in Europe...
We enjoyed the breakfast in the garden
Very pleasant for the brief stay we had. None
Large Room felt luxurious bar lifeless
A nice hotel. It's near the train station, but a bit far from the centre.
The location of the hotel was very good for visiting Venice. It is located only one bridge from the bus/taxi terminal making carrying luggage reasonably easy. Near to the Grand Canal, the Station, Cruise Terminal and Water Buses. No dislikes.
Proximity to the Piazzale Roma and away from the madding crowd. Breakfast if not included in the room price was ridiculously expensive
Excellent location, great breakfast spread Room Toilet seat cover is a bit loose
1) Friendly and helpful staff. I was looking to do a couple day trips outside Venice and when I asked for help at the front desk, the staff on duty was extremely helpful and even went out of his way to print the train schedules for the different legs of my day trip. 2) Comfortable accomodation.
It was close to the station,very elegant,nice staff,and very spacious,and the restaurant exellent none
Every thing , the area the hotel, plus the staff, beautiful city No it is a excellent hotel
The location in Venice is excellent and together with the luxury feel to the place it is a excellent choice One senior member behind the reception appeared to think himself superior.
Good decorations. Location is very near bus station and about 30mins walk to San Marco sq, so manageable. Small rooms, but that's to be expected on Venice islands, space is a premium.
Closness to places we wanted to go and near the Rome Termini for Train service
Close to train station and water bus transport. Good restaurants in close proximity. Overall a good locaton to enjoy Venice. A minor inconvenience was the policy relating to continental breakfast room service. There was a different menu for room service which was not suitable and the staff (or policy) does not allow the guests to choose their own breakfast and take it to their room.
Great location, very nice room, bit complicated corridor system (but I guess its just Venice thing:), great breakfast. Bit stinky corridor outside our room but not a big deal really...
The staffs are friendly. The location is excellent - just next to Piazzale Roma, and a bridge away from the rail station.
Staff were very helpful, room very clean, breakfast very good. It was about a 30 minutes walk from st marks square.
Breakfast good. Room very comfortable. Position excellent for accessing all areas of Venice. On arrival , member of reception staff very brusque but subsequent staff very helpful and courteous.
We loved the friendliness and hospitality of the staff, especially Roberto. We also thought this location is perfect for those who are going on a cruise from Port of Venice since it is adjacent to the plaza where the shuttle bus picks up Breakfast also was fantastic!
It's central location was terrific for access to the city itself plus the bus and train services. The staff are very friendly and helpful.
great location lovely atmosphere
Staff were accommodating and more then helpful, this hotel has so much charm and is so inviting on arrival. The rooms are spacious and the location is great! Right near the major bus terminal and so easy to access from the airport. We really enjoyed our stay and recommend it to anyone looking for affordable accommodation in Venice! We would definitely stay here on return. They do not have wireless internet throughout the hotel, you have to pay for it, and use it in the lobby and its not value for money.
Friendly staff, we stayed there to be near the bus / train station for an early start. Clean comfortable rooms.
Staff at front desk very helpful and friendly the breakfasts! Hard-boiled eggs were soft-boiled and surprised many guests when they cracked them open. Croissants were burnt, coffee was put out in glass pitcher, not heated and tables were cleaned very slowly, a real disappointment.
We were promised that the bathroom door would be fixed and this never happened which was dissappointing.
The hotel staff were wonderful-extremely friendly-they treated us like we were at a five star hotel-they took our bags to our rooms and any time we needed anything they brought it to our room immediately, I Love this hotel.The Breakfast was super! The location is just a quick 2 minute walk from the train station. they even told us a back way to get there so that we didn't have to use the stairs in front of the train station. I was travelling with my freinds and my mother and we had a blast. Mirko at the front desk was so great-we all want to go back to just to see him-well and to shop too! You must stay at this hotel! The newer the rooms-the supperior ones-are beautiful-wood beams on the celing and a jucuzzi tub . super hotel They do not have elevators-I was travelling with my mother who could not go up and down stairs , But they made wonderful accommodation for us and gave us a bigger room on the bottom floor.
The building archetecture suggested it had been a part of a monastery joined to a large church nextdoor with lots of bells. The bells do ring. The hotel has a beautiful courtyard that our room looked onto. The room was clean and nicely furnished. Your information should note the hotel does not have an elevator. Hotel staff carries luggage to your room, however.
The reception staff were fantastic.
staff were helpful and efficent, the location was excellant to train station etc. breakfast room could be cleaner,bedroom needed to be dusted more attention to detail required
Hotel Abbazia is just two minutes away from Santa Lucia train station, and the Ferrovia vaporetto (water bus) station is even closer. You can catch a ride on the vaporetto from there any time day or night to San Marco or anywhere you want, or you can just cross the "Ponte dei Scalzi" on Canal Grande and walk your way from there. The hotel entrance is tucked away inside a small alley, and you might have to ask for directions if it is your first time in Venice, but it should be easy for you to find. As for the hotel itself, it is really a charming hotel, and the staff, lead by the manager Alvise Vianello, are the friendliest and most charming staff you would ever counter. The are welcoming and accommodating that you'd feel right at home when you are there. The room itself was very nice and well maintained, it is of a good size, and has all the needed amenities. The bathroom was also clean and of a good size. The hotel also has Wi-Fi and it's free of charge for the guests. The breakfast was basic, and actually was of the widest varieties that we've experienced in our 6 cities Italian adventure, but again, breakfast is not exactly Italy's biggest export. We loved our stay in the hotel Abbazia, and we loved the kindness of its staff, and if we ever went back to Venice, I'd make sure to stay there again. The shower handler was broken, but it was not really an issue for me.
Friendly and helpful staff, somewhere to leave your bags before and after your stay, small courtyard garden, excellent location close to the station, sound of the nearby monastery bells, reasonably priced drinks in the very comfortable bar No
The hotel is perfectly located (close to the train station and to the bus station, making it convenient for a city-trip) and on walking distance from the city-centre. Staff is quite helpful and very nice.