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Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
The location was excellent and easy to find, as was the view and breakfast.
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
View from big windows to Canale Grande
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
The location. The staff, room quality and cleanliness.
Only location was good. except location, everything was pretty bad.
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
When u look at this hotel from outside u see it like one of venice typical building but from inside its very trendy and luxurious. The decor is amazing. The room we had was very comfortable and spacy and the bathroom was very spacy and clean. Plus the hotel is close to guglie station waterbus to airoport. The morning breaskfast was superbe :) The most thing i didnt like was the internet service. It was very slow!! However it wasnt that big problem coz we didnt use the internet a lot.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
The location was fantastic and the room was stunning Nothing
the location value for money
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
The Location For the cost of the hotel the cleaning service was not up to par.
Good location close to train station, breakfast included was also very good.
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
Breakfast was very nice each day. Rooms alittle too small for three people.
The Service of the desk manager was outstanding
The location was great, and the staff was eager to please. There were a lot of maintenence issues. When we got into our room, we noticed that the telephone, refrigerator and one of the wall lights did not work. The staff tried very hard to remedy the situation, but failed. To make up for the problem, they moved us into a new, larger suite. But after settling in to the new room, we found out that the air conditioner, and shower valve were not working. They had a plumber come in to fix the shower valve, but the air conditioner remained broken, and we were forced to open up some windows to get cool air into the room.
The ambiance the location the price couldn't be better.
breakfast was excellent, close to train station, close to canal, close to downtown, very nice, clean, comfortable ask questions of desk staff acted like they really didn't have time to be bothered to answer my questions.
Style, comfort, service, breakfast, wi-fi. Nice fabrics cover room walls. All marble (walls and flooring) bathroom. Although room size was 14 x 11, it was very comfortable. Good quality beds, matress and linnings. Only problem is bathroom with sewer smell, but this is a common issue in Venice.
The hotel offers rooms that are comfortable and conveniently located. It's very clean and the staff is very friendly and helpful. The best part? Some of the rooms have bathtubs! After showering in the world's smallest showers across Italy, it was fantastic to be able to take a bath. Nothing. It was perfect for me.
We spend two nights in this hotel. The room was not clean and was very small and smelly. there was not even room for luggage in the room. The worst part was on the first night hotel fire alarm went off and we had to evacuate our room. There was only one staff working at night and he didn't know what was the issue and the alarm was on for the whole night. He couldn't confirm if it was a false alarm and we could go back to our room safely! so we had to stay up in hotel lobby for the whole night!!! What bothered me most was hotel manager didn't show up at all and he didn't even sent anyone to help that one staff. Even the next day when I ask to have a chat with hotel manager they said he doesn't have time for this and I can write a letter to him!!! They didn't give us any compensation for ruining our holiday and I found the manager very rude.
My son and I arrived earlier than check in, but the staff was very pleasant and helpful and let us leave our bags so we could go explore Venice. The person helping us even suggested a route on a map so we could avoid all the crowds due to the Festival of St Mark. Location was fantastic. Breakfast options were plentiful!
Central Location Very nice lobby Bed was not comfortable Very limited facilities
Location was great and Silvia and Patrick were amazing with our family. My wife has celiac and they accommodated her. Breakfast was amazing was a great experience and would love to recommend to anyone that is going. Can't say a bad thing
Easy to access train station. Staff very friendly and helpful. Right off the Main Street so it was very noisy
The hotel has an excellent location about 50yards from where the airport bus drops you off. We had an amazing room on the first floor which looked straight out on the grand canal. The selection of breakfast was good with fruit, cereal, cold meats, bread and croissants and the view onto the canal from the dining room was great. The staff were very friendly and helpful. The hotel offers a fantastic base to explore this amazing city and it is well worth walking over to st marks square once or twice as opposed to taking the boat just to see the less touristy parts of the city. There are plenty of restaurants near the hotel, some very over expensive, but sitting by the water having a drink in one of the most beautiful cities in italy is priceless. I would definitely stay here again! The only drawback of the hotel was that our bathroom was in a different room from the bedroom. Although it was private just for us, I would have preferred not to have to walk into the hallway to get to it. Constantly locking it to ensure no other guests used it was also a chore. However if this is the small price we had to pay for the view we had from our room then I am not complaining!
loaction smoking room
We both liked the convenience,near to railway station, Venice centre,bus & coach services,if needed. Exellent and interesting views of canals.Also from our outdoor terrace at the top of hotel theview of city
We could park our bikes in the hotel parking area. Close to shuttle services.
excellent breakfast buffet, friendly and helpful staff We wish they had told us we could walk to the hotel from the train station versus having to pay 6 Euros per person for a 2 minute trip across a canal. Also it is good to know ahead of time that it is on the outskirts of the Grand Canal so it is a good 45 minute walk to St. Mark's Plaza - - we didn't let it bother us - exploring the city by foot was an adventure - but it would have been nice to know ahead of time.
The hotel is quaint with traditional furnishings and decor. Its location right on the Piazzale Roma is excellent if you don't want to stay right on St Marks Square. Very accessible to the seaport, train bus and vaporetto terminals. Was excellent for us coming in by ship and out by bus to the airport.
Perfect location if you don't want to haul bags. next to bus station and across the walking bridge from the train station. Great breakfast included. Sheets scratchy.
Proximity to the centre whilst being able to return to the hotel in a short walk Need better arrangements for getting baggage to the hotel, the cark is 100m aways but as the crow flies, there are a number of steps to negotiate, I was able to carry the baggage but elderly people will struggle.
Location on Grand Canal Venice - romantic No Coffee Tea Facilities in room
The front desk staff were friendly and helpful. The hotel is located near the bus and train station as well as a vaparetto stop. After we checked in we were taken to a seperate building. Far removed from the actual hotel. The alternate building had no facilities and the free wifi rarely worked. I had to walk back to the actual hotel in order to use the wifi. The bed could not have been more uncomfortable. The entire set up felt very unsafe.
the location was really great, quiet and very close to train and bus stations made it very accessible, also right beside grand canal nothing, it was perfect
During heavy rains and rising waters in St. Mark's Square we relocated here from our hotel so we wouldn't have to drag our bags through the water to make an early am train. We did not expect luxury or pampering. The price was right and the proximity to the sl train station and vaporetto was perfect. The staff treated us cordially and fair. There is no elevator. If you have trouble with steep stairs, this is not the hotel for you. The lobby area (where the internet reception is best) is positively filthy. No room safe.
Despite the room was single, it was large and cosy. The breakfast was not so rich, but fresh and delicious.Location-excellent. The problem with mosquitos.
Great location, price and staff. Ideal for first-time solo travelers. N/A.
It had a perfect location to the station/bus station and also the centre of Venice. Room was very big, but shower was small.. the bathroom was abit small - but it was good..
Location No courtesy. Very uptight Won't give an extra map next day.
excellent position, very next to the train station. (in Venice this has the greatest value!) I would have appreciate to have little bit warmer bed covers, due to the autumn temperature.
The staff make this hotel exceptional. They are friendly, knowledgable, and focused on making your stay enjoyable. The breakfast buffet and evening happy hour were exceptional. You may think being a distance from Piazza San Marco is a negative. Just the opposite. The location is perfect. Away from the very crowded center yet close enough to easily (for Venice) get to all the must-see areas. Highly recommend this hotel. There was nothing we did not like.
Lovely hotel, friendly helpful staff, quiet, close to transport (vaporetto), beautiful room, lovely atmosphere and sense of history although sympathetically and well modernised.
A short walk from the bus station and an even shorter walk from the water bus make this an ideal location. The colourful decor in this restored building makes it unique. Excellent breakfast too!
The staff are super friendly and helpful. The hotel's décor is charming and very quirky. The place is in short beautiful. We loved staying here because Domina Home Ca Zusto is something different to the normal. Nothing wrong here. All was as advertised or better.
Room was clean Shower is not of this time anymore, after taking a shower you could swim in the bathroom, why not having a simple showercabine or so? The breakfast was very poor. For Internet you had to pay, while the website claims it is for free.
Everything was excellent
Good location The hotel is nice but expensive and were charged 4 euros per person and per day as local tax, in the top of that.
I really liked the room and the bathtab with jacuzzi. Nothing
Very helpful staff Extremely small and compact space even by European standards.
Frendly staff. Excelent Service.
friendly staff , though not very prorfessional:) the internet conection was very bad!!! no buffet breakfast we were told the room was broken and asked we used room service
I liked the welcoming attitude of the staff.The hotel is cheerful both in thatvaspect and the decor is fresh and inviting.The rooms are unique as well as the breakfast room.The location works great as I arrived by train and it is a short walk and I rolled my luggage there.Then, went on to walk around.it is close to everything including a vaporetto if you prefer to return to the hotel that way after a long day of walking and sightseeing.also restaurants are nearby that seem to cater to locals as well,Especially Pizzeria Anfora.I was with my 9 year old daughter and she loved the experience, we felt well taken care of there.We would go back. As buildings in Venice are centrally controlled as to heating and air conditioning and as we were lucky and glad for the mild temperatures in early November, the room was a bit warm, I opened the window and it was appropriately cooler but had to suffer a bug or two.
Our room (210) had two balconys over the Grand Canal, with superb views in all directions. The room is fabulous - tastefully modernised with many original features maintained, as the rest of the hotel was. A really indulgent way to see Venice. However, the staff were surly at breakfast, which was only average. In short, a superb building in a peerless location, with snooty staff.
Excellent surroundings beautiful furnishings ideal location value for money. Breakfast excellent. No bar staff!
Well decorated rooms, great location. Requested extra bed, which was not available, so had to get extra room with full price but wasn't like the other rooms.
Clean, comfortable room, with excellent location, and pleasant staff who were helpful in providing tips and suggestions for our first visit to venice.
We appreciated a lot the friendliness of the staff, who were very helpful. We had a beautiful room, very big and comfortable, spotlessly clean, with a great view over Canale Grande. Careful: when we paid the bill at the reception, we were checked out, meaning when we returned to our room we could not enter it anymore, resp. inside all electricity is dead. This makes for a strange feeling - to be avoided. Suggestion for breakfast: it was a pity that only scrambled eggs could be served whereas we would have loved to have fried ones - which meant we did not have any during our stay. The dark bread (heated in the oven?) would fall inro 100 pieces when trying to cut it open. Freshly baked bread from bakery would have been a nice alternative.
This hotel is a recently renovated 16th century palazzo on the Grand Canal in Venice. Our room was quite small, but adequate and had a nice view of the Grand Canal. The bathrooms have bathtubs and are an nicely done and an adequate size. The hotel is 15 minutes by foot from St Mark's Square which we liked as it was somewhat away from the main tourist area. However, it was easy to go to St. Mark's by foot or boat. The entrance is somewhat hard to find the first time, and the rooms are quite small, but per above, still work.
Nothing We did no receive booked Deluxe room. Our room was very poor, small and noisy. Staff said only "Sorry" and smiling. There is no any restaurant or cafe for dinner. Very expansive for their service.
The hotel was central, yet secluded. Perfect.
The hotel building is old but inside was a mixture of old and new ( which we liked very much) also in a very good location. The staff were very friendly and helpful. Our room was smaller than we would have liked. At breakfast we would have liked a pot of coffee on our table and a menu to say what cooked items were on offer that day/everyday.
the hotel was in a very good position, also very clean and well fitted bathrooms. the reason I would not return to this hotel is the very very poor service, reception staff screaming at someone down the phone while we were having a very pricey prosecco at the bar (no nibbles offered) never been anywhere in Italy and not had nibbles. Breakfast was a total shambles the lady serving just could not cope 6 rolls and 6 croissants on buffet at any one time where there were about 30 guests waiting for bread, when they came mine were frozen solid in the middle I complained as could not eat them but was told this is how they arrive so nothing can be done also reception said yes we know but did nothing so had to go without breakfast at least their coffee is good, when you stay in a 4 star you expect some service but this hotel had0
The views were amazing and the room was very comfortable
Location on the Grand Canal and very close to a vaporetto stop is fabulous. We stayed in a junior suite, which was very roomy and faced the canal with a fabulous view. Double glazing kept out most the canal traffic noise which we rather liked anyway! I think other rooms face over a lovely garden area at the back which may be quieter. Terrific bar area downstairs which looks out towards the canal and there is a water taxi pick-up service at the hotel's own dock. Staff were very helpful and friendly. A great experience and we will certainly stay there again on our next visit to Venice.
Excellent location, nice rooms and very helpful staff
This is a GREAT hotel! Location is great. Staff is awesome...so friendly and attentive. Decor really gives the feel of romantic Venice. Highly recommend it!! Gianni and Roxanna were the best!
This is a charming boutique hotel right on the Grand Canal. Our room was beautiful, spacious and very quiet. The staff is outstanding - always friendly and extremely helpful. One of the best hotels we've ever experienced. n/a
It's nice located close to the railway station, even though you have to search a little bit in order to find it ;-) It's a nice little hotel with very friendly staff!
This is a lovely character hotel with a great location on the Grand Canal. The staff were very friendly and helpful. The rooms are elegant and clean.
A gem of a beautiful small hotel. Staff very caring and helpful in all matters. Our room had everything one could wish for. Nothing
Atmosphere in this hotel is truelly unique. It is stylish, in baroque Venetian style. Beds are super comfortable, rooms are spacious and clean, bathrooms are very comfortable. Service is polite and can go any lengths to make your stay special. We have stayed in the new wing of teh hotel - very quiet although a little bit isolated. If you prefear vividness of the Grand Canal you should stay in one of the rooms overlooking it - all rooms are beautifully decorated. Water taxi can be order directly at the doorstep.Breakfast is small but fresh.
The staff was wonderful, from the minute we arrived and greeting us by name, to every detail during our stay. The location is perfect and the accommodations great. No, nothing we did not like.
The view, and especially the ONLY balcony in the hotel. Free Murano tour with private water taxi both ways.
The staff members were all very plesant and accomadating.
This Hotel was fabulous, from the quality of the staff to the detail of the rooms. The breakfast was always beautifully presented with great staff. The location was so easy to find and perfect for getting to the train station and ferry. I highly recommend this hotel! Nothing was a problem at this gorgeous hotel.
Fantastic location. Room was wonderful. Most of the staff was very kind and helpful.
There is a lovely rose garden that overlooks the Grand Canal. It is so lovely to sit out there and eat breakfast or have a bottle of wine in the evening. They have a fabulous continental breakfast also.
Excellent hotel, great location overlooking the grand canal, friendly and helpful staff
nice and wide rooms. the location is perfect and it worths the money spent.
The staff was very helpful and we traveled with our 6yr old.. Nice stay and would say again... Anyone can split hairs but all-in-all it was as we expected for a 4 star in Europe...
Everything. Thats it! Wonderful rooms wonderful showers, wonderful gardens, Breakfast limited but still good
We enjoyed the breakfast in the garden
Great Location on the Grand Canal Breakfast in the Garden overlooking the Canal was excellent however the breakfast (Included in the rate) didnt include cerials or Cheese / meat choices that you normally get with a buffet breakfasts at similar (and cheaper ) Hotels
Location boutique hotel No kettle in room
The location of the hotel was very good for visiting Venice. It is located only one bridge from the bus/taxi terminal making carrying luggage reasonably easy. Near to the Grand Canal, the Station, Cruise Terminal and Water Buses. No dislikes.
Proximity to the Piazzale Roma and away from the madding crowd. Breakfast if not included in the room price was ridiculously expensive
Excellent location, great breakfast spread Room Toilet seat cover is a bit loose
Large Room felt luxurious bar lifeless
It was close to the station,very elegant,nice staff,and very spacious,and the restaurant exellent none
1) Friendly and helpful staff. I was looking to do a couple day trips outside Venice and when I asked for help at the front desk, the staff on duty was extremely helpful and even went out of his way to print the train schedules for the different legs of my day trip. 2) Comfortable accomodation.
A nice hotel. It's near the train station, but a bit far from the centre.
Every thing , the area the hotel, plus the staff, beautiful city No it is a excellent hotel
The location in Venice is excellent and together with the luxury feel to the place it is a excellent choice One senior member behind the reception appeared to think himself superior.
Very pleasant for the brief stay we had. None
Good decorations. Location is very near bus station and about 30mins walk to San Marco sq, so manageable. Small rooms, but that's to be expected on Venice islands, space is a premium.