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Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Brand new Hotel next to airport!
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
New Hotel with all facilities in excellent order. Restaurant was very good None
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
friendly staff the position is not so good and I found the hotel a bit expensive considering what they offer
Very friendly and helpful staff. Great location for travelling through this area of France. Food excellent & good value for money. Good wine list. (If the French can't cook or have good wines, who can?)
Lovely hotel situated ideally for us travelling to the South of France. Friendly staff None
good location for one night on a trip to the cote d'azur.
basic & clean. Good for a one night stopover but not for a long stay. Resaurant very nice
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Close to the airport, spacious rooms A little too pricey
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
It is close to the airport
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Helpfullness of the staff
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
locality and simplicity no tea making facilities in the room
No food or drink available on Sunday evening.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Clean, comfortable, efficient, modern, excellent safe parking! no
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
owner from Italy and very gentle, not as other French owners.
in summer rooms are too hot. no aircooling system and also in cold weather it is not possible to turn on heater. if it is not enogh cold out side the heater does not work
Excellent family atmosphere, and great people running the place.
The staff were extremely friendly and helpful at all times.
Easy hotel, with good advice, quiet environment and good breakfast - good value for money none
The Cleanliness and the hotel staff( the owners) Just the location it's away from the center but i
Friendly welcome service . This is nicely renovated hotel, well managed. Superior rooms are good . Attention to details is good .Good value for money.Suitable for business use .WIFI working in the room which was the furthest from reception.
Took personal interest, friendly, welcoming, accompanied us to restaurant. BBC news on for us. Fab
Good rooms, nice service and atmosphere.Good breakfast was excellent value. The evening meal. Some of the buffet was not fresh and the main courses were poor quality and bad value.
staircase outside of building
Staff were extremely helpful at all times The hotel bar closes at 11pm and there is nowhere else to get a drink at night once you have returned from the day out.it would be better if the bar stayed open until midnight/1am.
This was an ideal over night stopping hotel on our way back through to the north from the south of France,
friendly welcome , clean accomodation with river view. our "non-smoking" room smelled of smoke and there was an ashtray in the room.
It was easily accessible from the motorway and a short train ride from Lyon The Bed was uncomfortable
The Kyriad in Givors was clean, well-maintained with free parking in a secure area. It was close to downtown and easy to get to off the autoroute.
The staff was very friendly and spoke English well. We especially enjoyed dinner and the wonderful breakfast the following morning.
Overall the accommodation at the hotel was excellent value for the money, & the engish speaking receptionist was very helpful when making enquiries.
Beautiful location by the river Rhône
efficiently managed and adequate for stay over during travelling
did not like the plastic cups for coffee
The food was fantastic, cooked to perfection and service was excellent. No one bothered you and the nights rest was lovely. Nice comfortable beds, good showers.
Friendly staff, easy check in, restaurant on site, free wifi, pleasant room. Hotel not close to other amenities
I booked the hotel as intermediate stop place when traveling to our holiday destination in Spain. Reasons for choosing this hotel were rate and location. The reservation through booking.com was misunderstood because my comments about addition of an extra bed to a 3-person room were overlooked. however, this was solved in an excellent way by the hotel personnel by offering me two 2-person bedrooms for the original total price! Also the rooms had air conditioning, which proved to be very welcome as it was ~30 degrees when we arrived. As a third plus I would like to mention the 'restaurant' which, though not 'haute cusine' serves decent meals. Not unimportant when you arrive after a 900km car trip & the hotel being located as remotely as it is Remote location of the hotel: in a 'zi', or Zone Industrielle.
Good breakfast and excellent staff.
Restaurant next door/attatched was very important,easy parking and friendly staff Blankets not duvets!
coffee, cereal, bread and jam in the morning for € 4,50; close to a McDonalds room was more than simple; almost no comfort (we stayed one night on the way back from Spain and it was a loud, noisy and not a very pleasant night); bleak lighting in the room; very small bathroom
This was the only available close to Lyon Noise of the highway (room door is also outside door)
My room was very noisy.
I didn't liked it small rooms ,no luxuary at all
Good price, location near the highway Receptionist only speak french language
breakfast the room was not very clean
hotel location is quiet & pleasant Inadequate bathroom floor - no bath basin ! - only drainage on floor
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
They had forgotten that we had booked a twin room
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
Advertised free inter net wi fi when in fact it was chargeable.
The room was celan, comfortable and close to the shops.