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The room was warm, the bed was comfortable, there was a reasonably priced restaurant in the hotel There were no relaxing chairs in the room. The card to enter the car park did not work.
THe restaurant and bar. The sea front location. Friendliness of staff. good menu and high standard of food. The room was very basic and felt grubby. The bed was noisy and uncomfortable. i feel teh room needed a refit.
Ability to park car off street. Very helpful and polite staff. Hotel is conveniently located on sea front and easy to find. No bad points thje hotel was as described. The room was compact but served our purposes
Great value for money. Spotless room and bathroom with balcony overlooking the beach. Evening meal in panoramic roof top restaurant included was very good, well presented and great value. Breakfast a 'help yourself'was also of a high standard including cereals, fruit, yoghurt,boiled eggs,ham cheese, toast etc. None really, except few staff spoke any English at all so translating the menu was fun and no English tv channels at all if we had wanted them which we didn'T. Word of warning Resort renown for being breezy so jacket or jumper advisable for a stroll. It is an old fashioned resort full of 'beach shops', cafe's a few restaurants and ice cream places. The beach very safe for all with tide going out a long way so shallow water.
Room was reasonably clean and quiet. Lovely view to beach. Smelt a little musty on arrival, but put it down to not being used much over the winter. Leaving the window open for a couple of hours seemed to sort it out.
Right on sea front good position Friendly helpful staff Good resturant Parking facilities Room & bathroom a bit small especially the shower
We had the choice of eating out either in the hotels own roof top restaurant or numerous others within a few minutes walk & cooking ourselves in the small kitchenette
Ideal situation for a stopover on the way to Callis Hotel not as attractive as it looked in the brochure but in side it was clean and breakfast was good
This is the second time we have stayed at the Hotel Neptune, and we simply cannot fault it. The view from the room gives an uninterrupted view for miles along the wide firm sandy beach in both directions. Do get a room with a sea view because they really use their beach all year round and even on a winters day you can watch kite flying, land yachts and various activities, (check out “leblog” at www.berck-leblog.com) and if you just want to chill out and watch the world go by this ones for you. As a summertime base for a beach style family holiday it is perfect, lots of restaurants and fast food outlets to please all tastes, and if like us you have experienced the nightmare of fussy kids with the meal time mantra of “I don’t like it, it’s not like the one we have at home” and “where’s the tomato sauce” (bless em!) then relax, chicken nuggets are available, throughout the resort. The staff are helpful and friendly and the rooms are comfortable. One last thing because of it’s geographic location your sea view room faces west which gives you the most glorious sunset over the sea, so don’t forget your camera.
Situated opposite the beach and we were lucky enough to get a room with balcony and sea view. It is in need of decorating and new carpets.
How comfortable the beds were an how clean the room was. It could have had a larger selection of food in the machine, like microwave meals. As the supermarket over the road shuts at 8pm and we got back late one night.
Covenience for visiting the area Beds very hard and uncomfortable
easy convienent to find friendly staf the room could have been warmer maybe an extra blanket would have helped
so easy to book in and central for bar/resturants and supermarket more foriegn tv ie in english if possible
Good Location - Restaurant nearby.
Welcome ,breakfast,parking,local measls, None
Good staff ,very clean, great location if you have a car. Outside town and no taxi available.
it was quiet, clean and comfortable. The shower was good. Difficult to find - found by chance. The first sign we saw said '1 minute on left' but it was over several roundabouts then eventually on our right.
the friendlyness of the staff
comfortable bed It would have been nice to arrive to a warm room especially as it was January and had pre booked., My daughter who was also on our booking had a 4 month old baby with her and was not happy to find the room unheated.
Location. Size & cleanliness of room. Very friendly staff
very private, kids welcome was nice, hot water there, seemed very safe, the kitchen locked there, when it could of been great use for long journey people that would of liked to eat,
Lovely clean hotel, excellent location. Staff very helpful & polite. Great food Nothing really!
Nothing The hotel seemed very shabby.
Very friendly and helpful staff Bathroom very small. No coat hangers in wardrobe.Television not working ,although in fairness we didn"t report it at the time so do not know how promptly this would have been rectified had we done so.
Very clean rooms and comfortable beds. Would definitely return On the boking form it only asked for no of adults and not children which led to confusion over rooms.
Spacious room with good facilities but in need of redecoration. Very run down building with wallpaper peeling off damp walls etc.
Good breakfast,friendly staff. Car park area could be improved.
Hotel clearly having a major overhaul but that did not detract from our stay. Friendly staff who were very helpful. Dinner was very good in the restaurant and the breakfast was varied and excellent value for money. We would certainly stay here again.
Having stayed at the Hotel Regina for only one night it is not fair to provide an in-depth assessment of this establishment. The Hotel is currently undergoing extensive refurbishment and will be superb when finished. It was clean and comfortable and the food, whilst not gormet was none the less quite good. The receptionist was helpful and spoke excellent English. Nothing in particular springs to mind
convenient and good value as a stopping point if you are heading west the hotel was clean but scruffy
cheap very basic, no charm, no ambience, a bit scruffy
The location, the friendly staff, the breakfast and value for money
We liked the convenience and price very much! Located 2 min drive from the beach and 30 seconds from the supermarket! Unfortunately the room smelled damp the soap dispenser in the bathroom wasn't working. There was a hole in the bathroom door, just through the vaneer so we still had privacy. After buying soap and an air freshner it was ok, good for the money!
It was well placed for the road network and as we were driving to various sites in Northern France this suited us. Also liked the fact that there was free parking. The bed was extremely uncomfortable, the mattress was worn out and dipped in the middle. The card operated lock on the door was very temperamental and at one point we were unable to get into our room when hotel reception was closed.
No real good points Absolutely ridiculous that you cannot check in between 12.00 until 17.00. Staff only present from 17.00 until 19.00 in evening. car parking felt very exposed to potential crime.
Easy to find A bit close to the supermarket
Very helpful and friendly staff. Very easy to find. Automatic check-in system didn't work. The cleaning staff (very helpfully) contacted an administration office on our behalf to obtain the room cards from the check-in system. The reception desk is only manned in the morning and late afternoon/early evening. Considerable distance from seafront. Not many options to eat locally, unless you go to France to each MacDonalds.
A great setting, peaceful and quiet. Free wifi is only free if you have an account with specific mobile phone providers.
(What did you like best during your stay) driving down the road away from the place Hotel was by far the worst and the most expensive, The room had a bath and shower, but nowhere to hang up the shower head, and no shower curtain, Bathroom smelt? Damp, No lift, ok we will have a room down stairs no! We have cleaned all down stairs today, so you must use one up stairs...Hellooooo Disabled people find stair great fun to run up and down, then we get short shift as we dont want dinner or breakfast, Certainly will not use this hotel again
The price I had to ring on my phone to get in. For a minute we did not think it was open. They were unanaware of our reservation.The food was appalling.
Very helpfull staff A little expensive for the state of the hotel
the friendliness of the owners, combined with the excellent food and service overcomes the shortcomings of the rooms. Parking was easy.We would all stay there again. A real French two star hotel. there was no tea/coffee making facility in the rooms.
Pleasant staff, nice food, easy parking, nice grounds Hotel needs updating, very old fashioned bathrooms, poor decorative order. dining room obviously done recently and pleasant
It is a cheapy hotel,therefore the rooms were basic but value for money. The food was certainly ok and one could have paid much more for the equal in a 'posher' hotel Two persons --- one only showergel each day---had to ask for one each--- three times!! Although clean the loo did have a slight hangover of pee! The lighting in the bathroom was one shaver light--- very poor/mean
Staff were friendly food was reasonable location for access to eurotunnel was good Rooms need upgrading, advertised with wifi throughout hotel not so one large one small towel only in double room
Friendly and attentive staff. No problems parking. Easy to find. Pleasant restaurant. Shabby room and public places E.G. pealing wallpaper, chipped furniture and marks on carpet. The hotel has clearly had no significant refurbishment since it was built around 1978. Thin walls -the loud snoring in the room next door disturbed my sleep. Traffic noise from main road if window opened.
Very comfortable firm bed (for bad backs); plenty of clean towels + bathmat for double room; excellent value for money; ample breakfast & could request cooked dishes; staff friendly, pleasant & helpful; easy to find: blue sign at night; good system of night entry. Beautiful poplar trees at back, owls hooting at night, chickens and cows by day, very relaxing in Sept. Bathroom smelt a bit damp; lack of cnn or English tv channel, but not very important.