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Proximity to the beach Ease of check-in/check-out Inability to have iron & ironing board; forced to use hotel valet
Wondeful room The rooms cleanliness could have been improved. Carpets were not clean.
Excellent service, very welcoming and Felt like home
The bedding and alacarte breakfast. Allocation of rooms is very poor. You find given a room which is already accupied by someone.
Location was good for day activities only First impression was the condition of the building, very outdated, very inconvenient ascent of stair from parking lot with all the luggage. Internet never worked in room, even after getting vouchers from staff. Bathroom had moss on floors and outside furniture was disgusting. The breakfast room staff kicked us out when requesting a cup of juice 30 mim before opening due to an early tour we had. Overall very dissapointed.
Everything about the hotel was excellent except there was no bar fridge in the room. Nothing
Having your buffet suppers Room service, I had to phone 3 times to get some ice, my husband was very ill and I needed ice to make a cold compact for his head, the biggest problem was if I was going to pay for the ice?
The comfort of the room and the first class breakfast buffet. Your reception is too slow, the check in should not take longer than 5 minutes. The room was not ready at 14h00.
breakfast Matress was old, no plugs for cell phone
gym swimming no gymnasium
View from balcony Unfriendly and slow reception staff
the hotel has transformed from the last time we stayed there - 25 years ago for our honeymoon. had noisy neighbours
It was value for money and comfortable.
Relatively good service at the Hilton, front desk was just amazing, with check in and making sure all is in order. A place to stay with a family for leisure as well as business as I've always been here only for meetings and meals before. The location, reception area, pool, gym facilities and restaurants were good, the service were pleasant and the staff friendly. Rooms needs a bit of attention to detail and carpets. Breakfast was a combination of luxury and variety.
The comfort away from home and tranquility of the environment. The view of both the city and the beach.
Internet did not work. Staff not responsive to resolving issues. Very limited breakfast selection for the prices they charge. Far too many pieces of broken equipment in the gym.
Superb service, fit for a 'king'. Location is ideal and central, secure.
Nothing. The rooms are dated. The services are expensive and the location is absolutely terrible.
Calm and reassuring in a busy city. Good value with online booking (as a retired academic I would not normally afford a Hilton)
Special the towels are really miserable I ask for a dry cleaners few t-shirts special one Lacost they don't did dry clean and they damage completely the shirt $185 shirt It is not a5 stars at all
Convenience for what I required. The lack of facilities and service for a hotel of this international category.
Hotel rates where excellent given its grading. The location of the hotel was very convenient as it is close to the beach front, yet not exposed to heavy traffic associated with the latter. Parking space not user-friendly for bigger sedan cars
Please write at least 15 words
Very friendly staff....nice atmosphere Not really anything
Staff were very helpful. Taxi driver associated with the hotel was excellent This room was classified as 'Disabled'. We were on the 8th floor. Neither of the 2 lifts were working when we returned at night so we had to climb 8 floors. Luckily at age 59, I can still climb 8 floors but many would not be able to do this. I would not return to the hotel for this reason.
We loved the informall but extremely helpfull service from staff who were the best we have come across in a long time A credit to the hotel. Nothing
Excellent value for money and outstanding cleanliness all over. Hotel parking was a dissapointment without cover.
The cleaners were very friendly all the renovations because my clothes were damaged bt the paint, so our stay was unpleasent
The layout of the room , it was very spacious. Bathroom was a bit cramped .
The staff were exceptionally friendly and helpfull Nothing about the Hotel - just a few arrogant guests at breakfast
Great location, very vibey café on ground floor (Café Jiran), elegant 60 styles lobby. Prices are good and staff are very friendly. Rooms quite basic, blue plastic sheeting on windows (presumably for thermal protection against the sun) is tacky. The family suite, which is advertised as having two bedrooms, is really one bedroom and an upgraded broom closet.
The room was clean and the staff was very friendly The lift needs some upgrading
The room was specious and had sea views. nothing
A very enjoyable stay, the family loved it. Super breakfast buffet, friendly staff. Aircons not working well
Room cleanliness, room set up, good staff - very helpful Not bad, but the fact that you are stil renovating (dust) Eating area (would prefere buffet)
The service was great and the people was friendly. Relaxing atmosphere.
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
the position and facilities were fantastic as well as the breakfasts service a little slow at times
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
Service & Friendliness of Staff plus the location was superb
You are made to feel welcome and comfortable from the moment you arrive at reception. The level of service and professnalisism portrayed by all staff is exceptional. Also the food from breakfast through to evening dining was fantastic.
The service by the reception staff. also and the services of the shutttles. I was however disapointed that when i had an in roon service request - the card was not collected and when i went to the beach the shuttle there did not come to collect us.
The setting of the room in the forest with amazing views. N/A
Reception person Craig was not very friendly. Has an attitude. Room is ageing.
The rustic setting was very enjoyable. Nothing, really.
The gentlemen at the help desk gave us false information.I asked him if the food was halaal.He replied by saying that there were two kitchens, one halaal & the other whatever.When I approached the executive chef,he told me that they had no halaal meals at the Lodge.
The cleanliness and decor/presentation were second to none. The staff were very friendly and helpful. There wasn't enough information made available for people who don't know the area.
Difficult to provide a meaningful evaluation as I was there solely on business and spent very little time actually in the hotel. Within these confines would say that the best aspects were the comfort, architecture and decor, and exceptional staff service. Hot water in the shower took ages to come through.
Comfort of the room and lounge, friendly and helpfull staff and convenient location for local restaurants.
Friedly staff and good value. Nice for a short breakaway.
The srevice was excellent and the staff was very friendly. The parking space for cars.
The views. The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.
The Hops bar was friendly and reasonably priced. The pool area was in the shade all day. Also the water went off for almost 24 hours.
nothing special, just went for the world cup hard to find plugs in the room
The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.
Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked
Quiet and the staff were very helpful By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??
Location to Durban central but not in the centre. Quiet and comfortable The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.
Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.
For a beautifully decorated Hotel with comfortable rooms Staff did not know how to direct people to the hotel and the shower pressure was to low and only a trickle of water came out. Advertise a roof top pool but only used for functions - why advertise it if you can't use it.
All was fine I only stayed one night I did not like the fact that there was no safe in the room, and when I requested another gown nobody came.
location, free parking, staff were friendly and tried to sort out all the snags & problems (being a pretty new hotel) internet was apparently not free as advertised on your site, tv remote was too complicated even for me a gadget guru