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Comfort,and staff were very good, food always hot and presented nicely, could not fault it in anyway
comfortable room [ upgraded to a double], spacious bathroom, friendly staff and a smoking room - what a treat !! Would use this hotel again.
Good service, good staff, very nice surroundings. No mini bar in hotel room, however the staff had an exelent and quick room service
indoor pool and jacuzzi
the hotel was very comfotable the staff frendly and wellcoming nothing was to much trouble for them ,the room was lovely and clean,cleaning staff frendly and helpful food brillient really enjoyed are stay and will be staying there again thank you all. nothing
Location was ideal and room was pleasant Not much buffet choice for breakfast
very helpful staff, good food, nice indoor pool.
Location Not enough lights, breakfast was very poor
Swimming pool, friendly staff The hotel is very tired and needs money spending on it, a lick of paint for a start. The roof terrace was terrible although it could be a feature withy some investment
Views, breakfast and plenty of cofortable seating make this a lovely hotel at good price. All rooms kept warm, a bonus in November, Well within reach of Eden project and Lost Gardens.
location and restaurant
location, meals A few fixtures in the room were falling off
Food and service was very good. Room was clean and fresh
Comfortable, quiet, small
Great location, lovely sea view. Friendly staff and excellent breakfast.
view out of the room and the breaksfast
Beautfiul sea view room (No 11) comfortable and clean. Good breakfast. Excellent location. No
location,clean and tidy I suffer with asthma and had to climb to the top of the stairs,three flights
We loved the room which had a beautiful sea view for which we were not charged extra for.
The Great Western in Newquay had lots of indoor and outdoor seating available with stunning views and centrally located Having booked on line with no reference to the availability of some parking spaces - we arrived with our car for a week only to be told only telephone reservations get a chance to book a space. Why couldn't the website ask you to ring to book a space. We spent the week feeding parking metersin the evening and again by 9am. Not very restful !!!
Excellent location, good value for money for a budget holiday!! Nice room and great views
It is very clean and does not have smell of damp :) Included is the shower gel that helps with dry skin in this dry weather.
the location of the hotel is good. the staff are friendly loads of space and the food is good. service is good and quite quick
The Great Western is in the right in the centre of 'Clubbing' Newquay, but is a 10 minute walk away from the town centre so perfect for if you are a fan of Berties and Barracudas! It was gopod value for money and the beds are very comfortable! It has recently been refurbished, so seems very grand when you enter at reception. It needs to have more parking. That was ridiculous how there was only about 10 parking spots! There is no places to park in the centre of Newquay unless you pay in the 'pay and display' car-parks, which as you can guess, are rather pricey in the centre of newquay!
Staff very friendlt and pleasant. Street noise - being next to night club, can't be helped.
The hotel has its own identity and does not have the typical "premier inn" "travelodge" feel of many hotels in this price range. Some might find the rooms a bit dated but we prefer the cosy individual style more appealing. It's very clean and the food in the bar is excellent. Have stayed before and will do so again. Although we were happy with our un-refurbished room, I agree with those reviewers that say that the photos on the site are misleading and can see why people expecting rooms such as those shown would be disappointed.
The room was spacious, with hot café and tea provided, nice in the cold winter! well located close to the beach and to all the facilities. Restaurant and bar services with a good menu. The room was cold, the heating was switch-off when we arrived in the room (and outside was snowing!). Really really noising during all night, we woke up several time due to the other guest running and chatting in the corridor (didn't understand why the reception don't do something in this case see that they are open 24h)
Staff very helpful and cheerful Decor a bit tired; restaurant area needs to be split up
Convience to beach and shops When we first checked into the hotel we were put in a room right above where the trash bids were locared and the smell was awful. The new room we were moved into the shower did not work properly, no water pressure.
Premises, room, facilities, food, receptionist was polite and helpful. Poor attention to detail at breakfast. Not offered menu, no-one took our order - had to go and find staff. No butter or teaspoons on table. Actually, I filled in the questionairre in the room.
friendly helpful staff; beautiful room with lovely view of countryside, excellent breakfast we had to wait to be seated for breakfast as they could not accomodate for the numbers of guests even though it was not high season.
There was nothing to fault about The Cornwall. From the moment we arrived we were treated so well. Ross, the porter, gave us a great tour of the hotel and the facilities. We were made to feel welcome and cared for throughout our stay
outstanding staff and excellent food combined with fantastic spa facilities, keep exclusive not mainstream
Great facilities every thing we required would reccomend to all Continuty of staff at the spa regarding communication
Professional and helpful staff,especially in restaurant
The staff were particularly attentive. The Acorn bistro served excellent food at reasonable prices. We really liked the spa pool and other facilities, but the hotel was quiet ahead of the Easter rush. We stayed in a two bedroom woodland home which was really good for two of us, would have been fine for four, but might be a bit tight for six people. Well located for the Eden project and getting to places in mid Cornwall. The grounds are still in the process of being landscaped, so we could not use them, but we are sure from the work completed so far they will be to a high standard.
Hotel was fab,thought it was great that they allowed dogs as we have a toy poodle and he goes most places with us. Food in restaurant excellent.staff very friendly .
Very comfortable hotel, completely re-built renovated to high standards, good chef, very friendly attentive staff. Very nice SPA and Fitness. Comfortable spacious rooms with great beds. Tastefully decorated.Quiet landscaped surroundings. Clean. Computer voice in elevator warning for closing and opening of doors is over the top. The voice sounds harsh and unfriendly and is way too loud. Does not belong in a Spa hotel, much rather in the elevator of an airport parking garage. I would change that to a softer calmer version or get rid of it alltogether. Calls for the emotion of people running around in HiVi jackets.
Room facilities Dinner was booked up at breakfast time
A comfortable and nicely positioned hotel. Good bedrooms The service in the restuarant for dinner on the 7th Dec 2007 was poor and could only be described as amateur. The bar although nearly empty was no better. Waitress staff need proper training for a 4 star hotel service. Breakfast service was fine - older more mature experienced staff.
Location, service and history
I particularly liked the view over the water from my room and from the Restaurant No
Very good location and pretty good restaurant. Bit basic round the edges especially the corridors.
Staff were very keen to welcome me and very helpful. The breakfast was excellent and cooked perfectly
The Location was superb,& the Staff & food were excellent The Traffic noise from the back room,& the window rattled all night with the wind.
freindly staff . they were helpfull and polite
The view of the sun coming up over the water while enjoying an excellent breakfast. The easy friendliness of the staff.
View from dining room and helpful staff
The location was excellent for visiting other areas of Cornwall, providing city shopping, culture and coastal access. The hotel provided very modern, excellent decor & comfortable fbed & furniture. We were very impressed with the overall design. Eating facilities within the hotel complex provided an excellent choice at reasonable prices - we ate in the restaurant both evenings of our stay. The shower/bathroom was nicely designed but we did have a problem when we used the rubber safety mat in the shower. The fitting of the mat for the shower tray was the correct size but it did cover the outlet & if the shower was used on full power water flooded out of the shower tray. A smaller rubber mat would solve this problem.
comfortable,clean and well fitted out rooms.friendly and helpfull staff parking very limited although car park being extended at present
Made a mistake as normally stay at the Falmouth beach. This hotel was fine a bit dated and some of the other guests a bit rough around the edges
The view from the room and the location was good for bioth the town and the beaches The room was quite small and the lift very slow.
Friendly staff, quiet location (in January) Good base for other attractions. Restaurant meal was high quality and good value.
Next to beach - pleasant "old fashion" hotel. Single room unfortunately you feel as though you are in a drum when the person next door has a shower - extremely noisy.
The breakfast was good. Its very a very dated hotel.
Great location next to the beach & walking distance from the town centre. Rooms a little tired, but comfortable & no air con (could be a problem in the summer).
Great seaside views, free wifi, indoor gym, excellent restarant food Loved the place definitely will return
Location and breakfast I have been staying at this hotel for over 10 years and from what I can see the rooms have not been updated at all in that time. They are tired, old fashioned and our twin had room for 2 beds right next to each other and nothing more. The TV was very old with just a few channels and the whole feel of the place was that it deperately needed money spent on it to bring it into the 21st century.
Staff, lounge & bar, food Our room very tired looking in need of a revamp which was so disappointing and not like the rest of the hotel
This is the most beautifully located hotel for a relaxing treat. The food, rooms and staff are fantastic. Definitely 10/10
The superb position of the hotel with sea views from the restaurant. Well equipped room and comfortable bed. I did not like the poor state of the decoration and the dirty and damaged tiling in the bathroom.
The whole atmosphere of the place, very welcoming and friendly. Staff were very good - very efficient. Lovely surroundings, rooms very comfortable. No
Very comfortable room, friendly staff, excellent meals
The location. The bedroom was very small and there was nowhere to store our cases .It felt very claustrophobic with shutters at the window and running condensation in the morning.We could only open the window by climbing on the dressing table.
dinner was lovely as was the waitress. Unbeatable position Breakfast was v v poor using cheap products inc bread, fruit juices, jams etc. Waitress in am was appaling and breakfast was stone cold
The bed and bedding and bathroom were excellent
Friendliness of staff and accommodation, although the room was quite warm I thought it was petty that the "classic" rooms do not get bath robes. I called to ask if we did get them as there were hooks in the bathroom for them, but was told that "classic" rooms don't get them, but the guy I spoke to said he would see if he had any spare ones. I said it didn't matter for that evening he could look the following day, but the robes were not forthcoming.
Was delayed on train journey & when I arrived all paper work ready for me & they were happy to do room service or open bar! None
Excellent chef. Good all round restaurant service Reception staff were not all helpful. We were disturbed by unecessary calls from reception.
The location, the spa, the food, the modern decor
we asked to change rooms for my elderly mother the receptionist was efficient and arranged it swiftly and was very obliging very impressive all the staff were polite and very helpful,we have just bought a house right next door so it was nice to sample and see the grounds that we will be next door too as neighbours
Use of quality pool, sauna etc all included. We had a problem with water leaking through the ceiling of our room which was dealt with professionally and sympathetically. Food and service in the restaurant were not as good as we expected.
The very courteous staff and the relaxed atmosphere of the hotel made me feel very welcome and valued.
I was disappointed that there was no baby monitoring service.
The staff and the breakfast buffet.The massage was good but I thought I should have been given a robe and slippers for the relaxation room as were the other patrons of the spa. Smoke ruined our night when it came in the bathroom fan.Also, we did not like the dinner selection or the weather. My children had poor maid service.
Location is good with easy access to town and beaches. Gardens are very well maintained and picturesque. Dining Room and Bar are well appointed and pleasant. Spa facilities are very good. Room was very small. Restaurant prices were on high side for the quality received, and as a guest would have expected preference when booking an evening meal
the helpful staff
Welcoming personal and good breakfast. I didn't tested the spa was to tried.
swimming pool and restaurant cost
Great facilities and food and hotel spacious. Staff were friendly and helpful.
The golf and location Having to formally dress for dinner plus rooms unavailable for use because not formally dressed in the evening
The friendly atmosphere and the helpful but not over-intrusive staff. The food was excellent.
Friendly atmosphere, swimming in the evening in the outdoor pool Unfortunately my room 201, was directly above the area on the terrace outside that had been designated for smokers, so in the evening smoke would drift up into my room. Smokers were also quite noisy - I think the situation could be improved if there was a polite notice asking smokers to be aware that people are sleeping in the rooms above!
the view poor breakfast for level of hotel - middle of summer and no fresh fruit
Old world service and standards combined with modern facilities - a winning formula as good as it gets
Everything was excellent
The facilities The fact that we were given a room directly over a noisey evening entertainment hall where they were singing karaoke very badly long after we had gone to bed.
Warm atmosphere Bed was too short for 6ft person.
The relaxed atmosphere, great breakfasts and the attentiveness of the catering and reception staff.
The staff were helpful and courteous, the food was fantastic and the hotel itself was very welcoming and luxurious.
Excellent food, staff were always very helpful, view of the sea, every where very clean Spa and swimming pool - not very impressed with, needs updating.
Staff were very considerate and kind. Views were amazing from majority of the hotels windows. Room was clean and comfortable. Food to order at breakfast was very good and buffet selection was varied. The Terrace provided a good choice of meals with a lovely view of the beach. Dinner menu was a little limited. Room and the food and drink on offer were a little pricey. Didnt receive hotel information and room service menu till last day of stay which was unfortunate as we felt we missed out a little on what the hotel had to offer.
Everything about this hotel was excellent from the very first welcom, the food, staff and the location. Couldn't fault it.
Welcoming and efficient Food was fabulous N / A
Very friendly and helpful Bathroom could have been better
Central and easy to find Clean and well presented Friendly and welcoming I only booked a single non en suite room and the room was a little small but perfectly functional for one night and fair value.
Good location, generally friendly staff, nice lounge downstairs. Our bed could have been more comfortable. Felt a bit rushed at breakfast.There was some traffic noise but I took earplugs as had read the reviews.
the breakfast room was beautifuly decorated, great choice of breakfast items and staff were friendly and all in uniform. attention to small detail. the ensuite bathroom was small and not as modern as the main room.
a nice and lovely B&B,great room with a wonderful Breakfast None
Nice location, clean facilities, good breakfast Breakfast service a bit slow
Friendly and helpful staff. Quite modern rooms. Quiet. Bathroom too dark when sun went in as only one light.
Good breakfast and efficient freindly service
When we arrived at the hotel we didnt feel welcome at all told our room was 5 and were left to find it for ourselves. Breakfast was until 9.30 and as we were on holiday we went down at 9.15 on the sunday morning we were greeted with smiles however on the monday and tuesday we were treated like a hassle and we both thought the waitress was extremely rude as a waitress myself i thought her behavior towards was extremely unprofresional. I would definatly not stay at this hotel again and would not recommend it. The room was small and cold and the bathroom small we a lot of dampness and mould. All in all a very unpleasant stay.
Well-presented, room clean and quiet, helpful staff, excellent breakfast with lots of choice, very fresh. Your booking system that gave me the impression that I had paid up front on making my booking and led to a bit of a misunderstandng with the hotel owner, who was very nice about it and said it's not the first time this has happened.
Glad we up graded room, hotel heated very well during this time of year. to use the sauna facilities you had to purchase a card in order to use the it......not on for this type of hotel very petty.
Courteous, polite staff. Room mix up on arrival which was sorted out and we were given an upgrade with no fuss and all went smoothly. Would definitely stay again.
the beautiful sea views and decore and design of a beautiful hotel. parking is awlful and our car was hit in car park,think we werent the only ones! no room to move and too small spaces.noone stopped and hit and run!!!!
Location, views, parking and knowledge of some members of staff re the history of the hotel, also staff serving breakfast on the Sunday very polite and efficent. View out to sea good but on looking down lots of building material, ladders and scaffolding poles on first floor roof. Would have liked information re swimming pool on arrival, but this did seem to be restricted due to building work.
Room standard was much higher than expected Heating was turned up too high and there was no way to control it in the room. Also just having a standard double bed was disappointing - in a 'deluxe' room I was expecting a King.
Elegant, well appointed hotel exuding charm and comfort. Spacious dining and common areas with very appealing decor. Large, very comfortable room with walk-in closet and very comfortable bed. Excellent food. Outstanding location on a hill over-looking the sea with beautiful views. Parking space was limited. Sea view room over-looked the roof of the dining room below.
Awesome views. Luxurious hotel with amazing history and fabulous location. Nice compromise between modern requirements and traditional features. Very well kept decor. Price is good. Food is good. Breakfast lovely - with amazing views too. They are working on the place regularly to improve it, but you don't really notice it happening. Never tried the pools, but they look very inviting. Rooms are always incredibly hot even with heating off and not all rooms have sufficient windows that open or aircon. Showers vary in power. Room descriptions are generic and don't always describe the room accurately.
A pleasant welcome from the concierge Attentive staff in the restaurant. Pleasant to have a pianist during dinner The view from my room. overlooking the service area
All the staff were very welcoming. our rooms were comfortable. the location is excellent. We had planned to have dinner in the hotel but discovered on arrival that there is a jacket and tie dress code for men. I had checked on the hotel web site before our trip and didn't see any mention of this. it would be useful to include in your information. also we had planned to use the pool on sunday morning but it was closed for maintenance. if we had known we would have swum the night before. a little disappointing.
The lounge looking out to sea. It was very relaxing, the staff were excellent with my elderly mother and her dementia. The food is good value for money. The only thing was the staff questioned me when i took my mother up to my room while i changed for dinner. They wanted to confirm i was the only one staying in the room and was not sneaking my elderly mother in with me, heavens forbid.
Level of service
To be out. Amateurism. Poorly trained staff. Mediocre cleanliness.
The location of the hotel was excellent, near the town and near the sea. The rooms, public areas and facilities at the hotel were first class. Staff were excellent.
poached eggs at breakfast ther was not a spare synthetic pillow in room.
polite, friendly staff, spotless accommodation. would like hairdryer in room.
Excellent service. Room was clean, maybe air conditioned in the future as the room was very warm, even though it was wet & chilly outside! Food was also very good. Would stay there again.
It is breathtakingly overpriced, the service is abysmal and the food inedible
The hotel was very welcoming. Service was very good. Breakfast was exceptional. Walking distance to beach and to local town. Nothing
The staff were brand new but very warm and welcoming. Any problems ironed out quickly.
It was a great place to stay for visiting the Tall Ships, in Falmouth 10 - 13th Sept 2008. Very good place for visiting most of Cornwall No
Convenient position for beaches, coastal path/walks and town centre Low shower pressure
very satisfied with everything no
Handy location near the beach
very helpful and friendly staff
The location is very good. The service at breakfast was very poor. We waited over an hour for breakfast to be served. However the food was very good.
nice and quiet
In an excellent location for the beach and the town centre, we could walk to either in a few minutes.Also a few minutes walk to the Princess Pavillion which was the venue we were heading for on the Saturday. Very quiet at night -did not hear any traffic! Excellent breakfast.