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The location was excellent for visiting other areas of Cornwall, providing city shopping, culture and coastal access. The hotel provided very modern, excellent decor & comfortable fbed & furniture. We were very impressed with the overall design. Eating facilities within the hotel complex provided an excellent choice at reasonable prices - we ate in the restaurant both evenings of our stay. The shower/bathroom was nicely designed but we did have a problem when we used the rubber safety mat in the shower. The fitting of the mat for the shower tray was the correct size but it did cover the outlet & if the shower was used on full power water flooded out of the shower tray. A smaller rubber mat would solve this problem.
comfortable,clean and well fitted out rooms.friendly and helpfull staff parking very limited although car park being extended at present
dinner was lovely as was the waitress. Unbeatable position Breakfast was v v poor using cheap products inc bread, fruit juices, jams etc. Waitress in am was appaling and breakfast was stone cold
The whole atmosphere of the place, very welcoming and friendly. Staff were very good - very efficient. Lovely surroundings, rooms very comfortable. No
The location. The bedroom was very small and there was nowhere to store our cases .It felt very claustrophobic with shutters at the window and running condensation in the morning.We could only open the window by climbing on the dressing table.
Very comfortable room, friendly staff, excellent meals
Friendliness of staff and accommodation, although the room was quite warm I thought it was petty that the "classic" rooms do not get bath robes. I called to ask if we did get them as there were hooks in the bathroom for them, but was told that "classic" rooms don't get them, but the guy I spoke to said he would see if he had any spare ones. I said it didn't matter for that evening he could look the following day, but the robes were not forthcoming.
Excellent chef. Good all round restaurant service Reception staff were not all helpful. We were disturbed by unecessary calls from reception.
This is the most beautifully located hotel for a relaxing treat. The food, rooms and staff are fantastic. Definitely 10/10
The bed and bedding and bathroom were excellent
The superb position of the hotel with sea views from the restaurant. Well equipped room and comfortable bed. I did not like the poor state of the decoration and the dirty and damaged tiling in the bathroom.
Was delayed on train journey & when I arrived all paper work ready for me & they were happy to do room service or open bar! None
Friendly staffr, good location Parking is very poor
Excellent, very friendly staff with clean and tidy rooms. Excellent proper pub downstairs with excellent real beer but residents have their own door to the rooms so you dont have to go through the pub if you dont want to. Very good breakfast alround a good value stay near to Eden Project.
Convenient for Eden Project and Lost Gardens of Helligan. Extremely noisy room (traffic). Breakfast table placed by toilets, and cleaner served breakfast at same time as cleaning floors and toilets. (Did she wash her hands?) No fresh fruit available as alternative to cooked breakfast.
Very welcoming staff, good food and reasonably priced. Well stocked beers and my partner especially enjoyed the Rattler apple cider - delicious. Don't like plastic on the pillers, that's all really.
friendly staff at times music too loud
The staff were very friendly and made you feel at home. Breakfasts were excellent. Hotel very near the Eden Project & Lost Gardens of Heligan. The evening meals weren't very good (obviously frozen & re-heated, sometimes too burnt!), but breakfasts - see above
very nice and fiindly place
Location near to Eden Project Lots of traffic noise. Old windows difficult to open. Unable to lock bedroom door from inside. Tired decor and furniture. Strong smell of cigarette smoke on landing. Uninspiring, dated menu in village with few other dining options.
All staff very freindly. The local people also friendly.
Varied menu offering a selection of well preparied food. Welcoming landlord and landlady supported by friendly courteous staff.