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The staff were great. Very helpful and friendly.
breakfast. quiet room. secure parking smelly curtains. tv not working
Helpful staff, comfortable room,... There was no soap in the bathroom! Not at all helpful for washing hands. There were sachets of shower gel, but soap is rather more essential. The doors also closed quite noisily, and sometimes had to be pulled hard to shut - not great for a good night's sleep.
The hotel staff was very kind and helpful. Very important point for me.
Used contact lenses on the floor.
Very kind and attentive staff. Rooms are well designed and functionnal. The open bathrooms gives a luxury look. Breakfast is above average French standard breakfast.
Excellent value. Very pleasant staff
Excellent room facilities - decent size and fabulaous bathroom; it was great to have a real bath!! The prices of drinks was on the high side
Clean and spacy rooms, big parking place, good accessability from motorway. No minibar and no bar in the hotel itself.
Room, bathroom,breakfast Nothing!
1. Very welcoming reception staff who also gave clear driving directions to a local venue. 2. Modern decor of room - particularly liked the open plan/sliding door to en-suite which gave a big feel to room whilst still being practical in forming a division for modesty No particular issues
Clean, patrolled carpark, good restaurants. Good value, especially if you don't sucumb to the gambling! (You pay up front for your stay!) Truly excellent breakfast. This place is unexpectedly hard to find as called Hotel Casino on booking.com's website but in reality it is called Hotel PPPasino using their logo on all signs around the town. Try putting that in a Tom Tom!
great room, big bathroom, restaurants (4) casino and a terasse nothing
Very good Hotel. All perfect.
Great modern rooms with a fantastic bathroom and shower, in a complex on the edge of town with a casino, 3 resturants and a night club, well sign posted and easy to find
The Hotel staff were very helpful
useful local information provided by friendly staff
Hotel was very dated in it's decor, apart from the bathroom which appeared to be quite new, the fifth bed in the room was a very basic camp bed, which fortunately we didn't need. The only real complaint, which has nothing to do with the hotel itself, was the immense noise from outside, we faced the Notre Dame church, and until about 2am there seemed to be motorbikes tearing around the streets, then from very early in the morning was what sounded like heavy traffic, including large lorries, since the roads are very narrow, I can only think that the sound was ecacerbated by the tall buildings. The staff were friendly and helpful.
Beautiful setting,near the Basilica Notre Dame,with a short walk into town,where you find the delightful town square with it's many shops and cafe's.All of which are beautifully clean and very friendly service.
Poor value for money, should have included breakfast in the price.
efficient friendly staff
Charming hotel full of character - great way to immerse yourself in the middle of Valenciennes
Good value for money, ideally situated in a quiet street in the town centre. The room was basic but comfortable. Excellent continental breakfast, with a good choice of fresh bread, pastries and fruit. Lots of good quality shops in an almost fully pedestrianised town centre which was spotlessly clean No offstreet parking available, nearby streets are subject of control by hourly payment during working hours.
Very nice atmosphere, with helpfull relaxed staff, we had several laptops along and a extra free wifi card wasn't a problem.
Ease of access from Motorway. General attitude of staff. Limited menu for evening meal.
It was basic but clean and served its purpose. It was good there was a restaurant on site for an evening meal and breakfast. I booked this hotel because it said there were triple rooms and an extra bed could be added. I booked 3 triple rooms and 3 extra beds for 12 of us however this hotel does not offer this anymore. Luckily we had travel cots for the children to sleep in.
Bathroom ceiling and walls were almost completely covered with black mold, even in the guestroom there was mold on the wall next to the window. Towls and bed cloth were sticky from moisture. Bathroom lamp was not working properly even I asked to replace it the evening before. Receptionist did not speak English or any other European language.
Very central when you travel to South of France and come from Scandinavien. Relatively easy to find and cheap As told I only miss a complete adress to the GPS in my car
Pretty good value for money, good location and easy to find. Both bedroom and bathroom was clean and comfortable. Could do with some refurbishment. Pleasant staff but they could smile a little more...it makes such a difference...and costs nothing. (Just a constructive comment)
Very close to the motorway, the inhouse restaurant is also very convenient. Breakfast is ok. no minibar facilities
The diner was really bad. The menu looks ok, but the way prepared does not even look or taste like food. Me and my wife both ordered diffirent plates, but both where not tasty.
Fair enough for one night But it had that 'truckers stop' atmosphere
Breakfast was good value Cleanliness could be improved
Staff were helpful. Restaurant was good, good service.
We liked the ambiance and the friendliness of the staff. The Front Desk and Restaurant staff wre very helpful and provided good service.
Staff was excellent. Comfort room I booked was just refurbished. Other than the smell of new paint, very comfortable
The structure of the room and the cleanliness, the fact that they gave the room before 03;pm
Hotel staff was always polite, and trying to assist for an enjoyable stay.
The Hotel location was good, the staff were very helpful and could answer every question i asked, The private car park was difficult to use therefore i found myself using the street parking and continually have to buy parking tickets.
Clean, comfortable and helpful staff.
I appreciate good service and good location of the hotel; i.e. it was ideal for a business trip.
a very old house.. everything old.. but.. but.. exceptional friendly stuff..
Location (100 m from TGV station).Price. Room size. Decoration (old style). Noise when the next room is being cleaned at 8 am
The hotel was in excellent decorative order throughout and the staff were very friendly. The facilities in the room were excellent. No air conditioning.
Hotel is excellently placed for the station, town centre and bus/tram routes. The hotel staff were pleasant and were happy to help with enquiries as best they could with the language difference. I was more than happy with the hotel.
There was a water boiler with tea and coffee pulvers on the table in the room. Very nice idea! The hotel is well situated, the staff is very friendly (and speaks English), the breakfast is fine. I would recommend that hotel to my friends. :-) The water boiler was not very clean; There was no price list for the buffet-things in the room; It always lasted some time before the lights in the corridor with the lift got switched on; But these are small things. Everything else was perfect.
Very helpful and nice stuff, all english speaking.
Very comfortable stay. Attentive staff and good location for our purposes.
Location, close to the railway station, clean redecorated rooms and bathrooms. A little bit to small windows (especially at fifth floor) and poor light i the rom (just the spotlights). Lack of WIFI in the rooms - only in the public area.
The theme of the hotel (Puss in Boots) was fun. We had a great view of the station forecourt (doesn't sound exciting but it was interesting). The town looked worth visiting. We got a much lower rate by booking online, about 2/3 of normal cost; this was a good value hotel. Car parking was a short distacne away. We were lucky as the weather was fine so it wasn't a problem for us.
Convenience to the station and helpful friendly staff. Nice "homey" touches around the Puss in boots theme. Good breakfast. My room smelt of the drains .....! Also the sensor lights did not come on on 4th Floor unless you madly waved at the sensor - there was no night light ( safety issue) so I was plunged into darkness once the lift doors closed.
Clean, good value, food good. The check in (via machine) was 'messy' the numbers quoted on the screen/printout did not function on the machine. So had to book in and pay again (by credit card) confusing when tired from a long drive.
Excellent receptionist. Very welcoming and close to restaurant. Typical of it's type. Good for stop over wouldn't recommend for longer stay due to location. Located on acommercial park some distance from town centre facilities.
The restaurant area was nice, the croissants at breakfast were excellent The bathroom was looking a bit tired, it would have been nice to have had extra pillows. Also was odd having blanket and bedspread rather than a duvet
it was clean & comfortable as expected
Hotel ok for the price and category. Practical for 1 night. Would need renovation soon - carpet and bathroom floor
Restaurant saved us having to go out for evening meal Room very small.Requested tea making facilities in the room but there wasn't any. Pillows not adaquate. No hairdryer. Broken tiles on bathroom floor.
The hotel is a wonderful old building, charming and well located. The hotel manager was incompetent and rude. Although it was advertised, WIFI was not working. There is no air-conditioning.
Very friendly staff, excellent food and an amazing building with lovely courtyard to sit in for pre-dinner drinks no
Location in town centre in most impressive building in town - a beautifully restored inn. Room was eclectic in style. Restaurant was also unusual with good choices. Very secure parking. Best Bet in this town! Bed not too comfortable and the heating\ cooling are basic.