The hotel was very clean and comfortable. Bar was expensive but nice.
Room we ordered wasn't given on arrival & when we complained that we had 2 single beds for a romantic weekend it was sorry but tough. Also the specification said seperate bath & shower - not true, staff were very reserved and bar staff hard to find. Wine excepionally expensive. No shuttle bus to airport like most hotels offer, no info given freely had to prise it out of staff. Hotel a bit far to walk to main markets/city center. no coffee machine or bathrobes unless requested.
Nice, friendly, stylish atmosphere, close to city center and sight seeing. Nice room. Good breakfast (on the expensive side in comparison with other similar hotels in Vienna).
We went to the sauna. This was somewhat shocking. Not only was it very small for the price of 7 Euro asked but the showers were completely open, in front a couple of men were sitting watching the women in the shower. Also, in the very narrow sauna cabin there were local men disputing loudly about whatsoever. Nothing of a true sauna atmosphere and leaving a very bad feeling, if for this the hotel asks extra fee. You need to do something about this because this is in complete contrast to the high quality the hotel offers otherwise.
We upgraded to an Imperial Club room - access to the lounge and the room itself were the best parts
Initial room was very much not of 4 or 5 star standard - very old/dated and felt dirty
Our stay was amazing. We thouroughly enjoyed the VIP lounge and the food. The location was just outside the main town and was within close walking distance to everything and the public transportation was right near the hotel. The bed was comfortable and the room was nice.
The bathroom was a little outdated and not as nice as the rest of the room and hotel. The toilet had a smell and didn't flush properly.
Staff were pleasant and helpful without exception. Hotel and our room were pleasant to return to after a long day out. Facilities of executive lounge were excellent. Swimming pool open from early morning until very late evening - an excellent facility.
Friendly staff. Business room was rather big and comfortable, even though a bit old-fashioned. Free access to internet and Business Lounge with snacks all day long.
We were pleasantly surprised by the hotel as had expected a lot less less for the price! It was nicely tucked away from the main centre of Vienna yet only 15-20 minutes pleasant walk. The atmosphere was welcoming and our room was a great size, well decorated, clean (and with some of the most comfortable beds we have experienced in a hotel)!
I booked on the basis of special rates offered, plus comments from other reviewers which were mostly very good. The Club package was excellent with a junior suite for my 2 + 2 family (extra bed was no charge), access to Club lounge with free breakfast, evening snacks (good as dinner) and drinks was perfect. Great value, plus easy tram access to centre which was still walkable
Complementary lounge, good size room, comfortable large bed
The hotel rooms are very nice and are a good size. There was a nice outside sitting area and they had piano music in the lobby two of the nights we were there. My children especially enjoyed the indoor pool.
The hotel was a good 10-15 minute walk from the main tourist areas. It wasn't a big problem but it would have been nicer to be a bit closer to the center.