Hotel Pension Lumes is a centrally located hotel surrounded by entertainment venues and shops. This 4-star Vienna hotel offers dry cleaning/laundry. Multilingual staff can provide tour/ticket assistance. Guests can make use of the free Wi-Fi. The reception desk is open during limited hours of the day. Other amenities include an elevator (lift) and laundry facilities.
Very poor staffing on reception. I needed to book a taxi at 18.30 but there was no one on reception to help. I was checking out at 6.30 but there was no one to check me out. Onl that ne of our party was staying until midday we would have had to leave without checking out.....through no fault of ours
Nothing special. It is just close to the center.
How can it be that this hotel is a 4 stars hotel?
Good location and value. Staff were friendly and very helpful
breakfast was poor, one period on table was not food, call for crew was needed. Friend has broken shower. No shampoo in bathroom