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Excellent location: 10 minutes walk from Steffl Cathedral and the metro is right there outside the entrance of the hotel. Free wi-fi is also a good plus. Decent rooms but very old and not refurnished in many years. Overall the staff was not very professional and did not help out too much. I asked for help on internet and was told to contact swisscom for my problem; I then asked for a map and had to ask for were the hotel was on it: the lady replied very annoyed to my question.... 26€ breakfast buffet seemd too much for the hotel overall
The room was clean and large. There were tea/coffee facilities, free mini bar, iron, everything what can be ever needed during the trip. Nothing.
location old lift. slow motion when replacing empty items on breakfast buffet
This is a comfortable and agreeable hotel with good facilities in a very central location close to all amenities, the historic centre and good public transport links. It is usually good value for money and services are of a high standard. I have stayed here on a number of occasions and dined or attended meetings during other visits to Vienna. The wifi in this hotel is as bad as in so many other Vienna hotels. Free wifi is available, but requires a 12 digit/letter code and a separate code for phone, tablet, laptop etc. It only lasts twenty four hours so on a three day trip with three devices you are coding nine times. The signal has an annoying habit of cutting out. This is not a major complaint, but it should also not be a major issue for the hotel to resolve. Even in Vienna there are hotels which can offer simple, strong continuous wifi for multiple devices.
Excellent location within walking distance to all historical sights in city centre. The hotel itself is very quite and comfortable. Breakfasts too expensive, nearby traditional Cafe Central (must amongst Viennese caffes) is less than half.
good value for central vienna; helpful front desk bedroom decor seems dated
The breakfast was always good and the communial areas always clean
Breakfast buffet was excellent Bar service was slow - 15 minutes to get a cocktail.
Everything - room was lovely and comfortable. Breakfast was outstanding - the best I've ever had in a hotel, in terms of healthy options and choice. The staff were very helpful and courteous at all times. The bar excellent and the pianist is just the best! Nothing!
Room and location Hotel could not provide room for smokers, as has been booked.
Room is spacious and well equipped, convenient furniture
Excellent hotel which I will be using again on my travels to Vienna. Can't fault anything and the location is spot on. nothing
Location, staff SPA, only 1 therapist and she's part time
Service is excellent, staff are very friendly and helpful. Location is perfect with easy acces to museums, metro , resturants and shopping center. Breakfast is really good. Ambience is very nice. The bar has very good selection of drinks.
Stylish and centrally-located with friendly staff There's no booze in the mini-bar, you have to ask for it!
Cleanliness of the hotel; location and breakfast Not applicable
The location of the hotel is very good, free mini bar. rooms are small but very nice. The Internet setup is not the best, You got to get a new pass keycode everyday to get online.
Location and service Express laundry treatment is not "express" at all. There's no way to get laundry back the same day if deposited during the day. In my view that kind of service is essential for business travellers
Staff was very nice prime location and decent rooms You have to pay €25 if you want to use the gym (per day)
I found the whole experince exactly as it should be. Excellent.
The hotel was nice, walking distance to amazing sites and good restaurants.
Provided us with an early check in room which was a godsend after the redeye journey. Front desk staff gave us the wrong information on the train station.
everything narrow corridors
good location, easy access, modern unobstusive design the service staff is good however, they could be a bit more proactive in satisfying the customers questions. Concierge/FO has poor restaurant knowledge.
Lovel gracious style, exceelent, well-informed staff (Roland was especially good), and a great restaurant on location. One of the best breakfast services in europe.
Convenient location behind Parliament & RatHouse; newly renovated with nice design & modern decorating; restaurant & bar with outside patio we had a room on the second floor facing the street; despite double windows, the traffic noise was loud till early in the morning; request rooms not on the street.
hotel staff, room facilities, location no
Meal Laundry service
the rooms breakfast
The hotel is located right behind the City Hall, near to the sightseeings. Service at the reception excellent. We liked very mucht the exhibition of the artist Ioan Nemtoi.
The room was big, modern and had air conditioning. The location was terrific Nothing I can think of specifically
exellent location, comfortable style, nice desighn, exellent service nothing to complain on
A stlyish hotel with excellent facilities and service.Superb breakfast. The signage outside the hotel is inadequate.
The room was very big, with a seating area and a study. The bathroom is marble and very clean. The breakfast is big and varied. The waiters and hotel staff are extremely friendly. All speak English fluently. The room is old. The wires were coming out from the lamp socket which is extremely dangerous. The internet is very expensive (10 euros for 1 hour).
The room style and the Hotel Guide The breakfast is littel and bathroom founding
I lost my luggage in a cab; the activeness of the personel to retrieve my luggage was heart warming. nothing at all
The room size Very few amenities, very expensive internet connection, bed was not too confortable
good location, clean room. wifi overpriced, whatever you touch is being charged even water, hotel staff cannot decide anything, breakfast to be paid even when leaving at 5 am.
The hotel locates inside of the town, and is close to the tram and U-bahn station that is convenient to access to major sightseeing places.
i like the location only i do not like the house keeping, the facility like the bed very bad, the room service very poor.
Great location and excellent staff. 1.The air conditioning was a huge problem. Could not get the rooms cooled down. The staff was helpful but made the stay very uncomfortable. 2. The wi-fi is expensive. These big chain hotels will nickle and dime you on services such as wi-fi when all other hotels give it for free !! 3. Currently construction is going on..caused some noise disturbance.
I like this hotel very much, and I always stay there for the last 10 years while in Vienna on business as well as with my family. Staff is very nice and polite, rooms are very clean and the whole hotel has a nice scent which did not change over all these years. Hotel's location is excellent. I would always recomend it!
location at the center services
Nice Hotel in the centre of Vienna, part of a chain but small and personal enough not to feel like it Food's not great but lots of restaurants nearby
Central location and modern design Smoking area in bar area - door left open at times
location and styling breakfast prices are outrageous therefore we didn't use
Room and Service
excellent central location
Central location,nice hotel Reception staff could be more friendly
The location and the comfort of our room the breakfast.
The staff were excellent, especially at reception, and the hotel very stylish nothing
relaxed and easy atmosphere The sign was too small, I drove past it twice-
Great location, lovely room, and very helpful and friendly hotel staff.
Staff was friendly and attentive Food was perfect . We loved their breakfast Rooms are clean and spacious A great location They should use the smoking area for non smoking patrons because the room is too beautiful
Outstanding attention to detail by hotel staff, supremely comfortable bed, and immaculately clean room.
Very nice room, upscale, great breakfast. Central location near major attractions in the ring. Nothing I can think of
go for the cityview rooms - really enjoyed staying there breakfast was very generous, nice choice, excellent service the staff accomodated my wish for using the wellness area before the normal opening times
Good location, enough big room Smoking around reception, small place for breakfast, very small elevator, not comfortable for baby carriage
The staff is nice, the location is excellent, the room is big. We liked our trip very much. The breakfast could be more various, there wear not hot dishes. The bar in the lobby is poor.
It's in city ceter There is no internet available in the room
very-very good place,near st.stefan by foot
Centrally located, friendly staff
Location is very good, close to very center of old city decoration is old, not so much choice with breakfast, nobody inform us about winter time difference when we made booking for one day tour to Hungry
Great location, great breakfast and great room on the 7th floor. Has heating adjustment facilities from inside the room which is great. There is a club right in front of the hotel which was noisy on the Saturday night but it did not affect us much on the top floor when we closed the window.
Well located hotel, very friendly staff and excellent service. Clean and newly updated rooms, very little to fault if anything. Excellent choice at breakfast. The only thing we could say was that the towels were not very fluffy. But this was a minor point.
good location, rather big room, perfect staff small bathroom, bad sound insulation (i've heard every guest who was on stairs)
Simple, clean, high standard furnishing, excellent bathroom No
The great location –the Museumsquartier, the two large national museums, Hofburg and the main shopping areas are all very close to the hotel. Our room was nice – relatively large, clean and with an outlook to a quiet street “behind the hotel”. The breakfast was nice too – there was a lot to choose from. We would definitely recommend the hotel to other travellers. There is no air-condition – so the room was extremely hot at night
It was fine. Definitely not four star elegance, but comfortable, well located and priced reasonably.
a nice breakfast (very tasty cofee) dirty walls in the room.
The Beds were a bit hard and small but the bath tub was great. Thank you
Breakfast was superb We missed some light in the room over the desk and the chair.
Staff were so friendly! Free Breakfast.
breakfasts and coffee
According the price, location, cleaning and hospitality the hotel was an excellent choice for shopping and touring the city. Close to metro station and close enough for walking the most attractions of the city. A little expensive the price of breakfast.
Pleasant staff and easy access.
The friendliness and helpfulness of the staff was excellent. Liked the room configuration Was not clear that there was no kitchen or real bar - these facilities could have useful
Very big room, cleanliness & location
Traditional elegance (beautiful staircase) in the building; the room was quite modern in decor and this worked well (upper floor level, with "Velux"- style window, so no view). Well positioned, within a walk (through lovely parks and squares) from the town centre. Somewhat surprised there was no room safe. (And also I think I'm correct in saying there was only one English/American tv channel, though luckily it was a news channel ...again rather surprising for a hotel attracting the international tourist). The "double bed" is in fact two single beds pushed close together, but they tend to start to drift apart ....!!
Comfortable hotel in the center of the city though in a quiet side street. Very close (10-15 min walk) to the famous caffe-conditorie Lantmann, City Hall, also to the tram No. 1 and 2, which go through most tourist attractions. Metro is in 5 min walk. Very good location for tourists as well as for people on business. I had double room which could be larger but was clean, with comfortable bed. Shower (not bath) was new and clean. Breakfast was sufficient (buffet style) and included eggs, bacon, sausages, cold ham and other meats, cheeses, several kinds of bread, milk products, pastries and strudel, free champaign. Breakfast room is pleasant, with entrance to the small inner yard which is nice for those who want have coffee outside or for smoking people. There is also a bar in the lobby. Staff is helpful and nice. In summary, it is quiet, not fancy but very comfortable hotel with excellent location. I would stay here again. There was nothing that I really did not like, although I would prefer larger room.
Divine bed, restful sleep
The hotel room was quite spacious and included a couch. The room was very nicely decorated with antique furniture and hardwood herringbone floors. The bed was comfortable and the room dark and quiet. Great location, within walking distance or subway ride to a lot of sites. None
In our opinion, this hotel is in an absolutely ideal location. We enjoy seeing a city by foot and we were within walking distance from every district, attraction and Christmas market that we wanted to visit. Minutes from Rathaus, Museum Quartiet, Naschmarkt, Hofburg Palace/Old Town, even Schönbrunn Palace was possible. The hotel was also surprisingly quiet and the beds were really comfortable - especially for this affordable price range. The biggest downside was the the room itself did not actually smell particularly fresh or clean. It wasn't bad enough to complain, but it definitely didn't have a feeling of being spotless. They also charge a ridiculous 17€ per person for breakfast . I'm fine with paying for good food, but when you're in a city like Vienna, you can get incredible breakfasts at local cafes for less than half that price. We almost wondered if it was intentionally high to discourage people from eating there!
Really helpful staff. Comfortable bed and room and great location. Only 1 iron for the whole building. Located in a special room on the first floor.
Great location. Helpful staff. Modern and spotless rooms. Very nice breakfast but a bit pricey considering the price of the room.
We booked through Booking.com and were given a Privilege Room, which was very comfortable - nicely decorated, great bathroom, large bed, and nice linens. Our travel companions booked the same way as us, at the same time, and were given a regular room, which had no air conditioning and was quite uncomfortable. Upon speaking to the hotel about the situation, they were moved into a Privilege Room as well.
Very convenient location for the main sites and underground. Breakfast very well organised and good choice on the buffet. Nice quiet room (511) on 5th floor with small balcony. No.
Excellent location. Metro very near and you can also walk everywhere. Breakfast was very good and plenty. Staff was helpfully and friendly. Check-in and out was quick and simply. Good totality.
I've got the room under the roof on the 6th floor with roof-window (with electric window-control). It was nice to have perconal air-con control, couse it was vary hot outside. Perfect hotel's place - you can reach most interesting places in 5 minutes. Room was not so big - but i like it. Not so many TV channels. If you take a car, you have to found parking place - i spent at least 10 minutes to do this. Breakfast is not included - that is not perfect. So i've not tasted it, and i've not been in the hotel's restoraunt - so I could not say anything about it.
The location is very good, close to the city hall, the university and main tram/metro station, at the same time it's located in a quiet street.
i liked very central location and very kind staff i´ve got a room Nr. 505 with locked doors to the room 506 where other guest was sleeping. I heard each his step and each his word.
very nice, very helpful to english speaking guests, very willing to help in taxi and information about area. Breakfast was nicest so far in europe
position in the center of Viena,beautifl building no aircondition
Comfortable hotel with a very good breakfast situated very close to the City centre - you can simply walk to the Old Town. Excellent personal. There is a bit difficult to park here - possible on the streets near to hotel or on parking garage a little far; parking conditions more better on weekend.
Good location, fair price, good breakfeast
Impressive staff NO AC WTF?!?!?!?!
Not value for money Small rooms not air contitionig
Close to downtown area. Good quality and variety of breakfast. Quiet despite being close to the Rathaus. For a 4-star hotel, the decor is not up to par. Rooms are big, but it looks empty as furniture is poor.
Staff very helpful and polite; hotel and rooms clean and modern; bed extremely comfortable; breakfast ample and delicious; close proximity to places of interest I can't think of anything that I didn't like during my stay
Very good breakfast, excellent location Construction going on at the building --> lift not functioning; Rooms could only be reached via outside walk. Not too great in case of bad weather.
The location is perfect It is old and rundown. Very sad.
Staff was very helpful. Location was great. We accidentally left two coats in the hotel and the staff went out of their way to mail it to us at our next location! Service above and beyond!
We've stayed here before and will do again. It's location is terrific and the hotel is delightiful and will be even better once the renovations are completed - both the hotel's and its neighbours.
The staff were very helpful. At breakfast the choice and quality was excellent. The room was large enough to accommodate us (2 adults 2 children) Very good central location. 5 minutes from all attractions. No tea/coffee making facilities in room.
Location Room wasn't as nice as pictures. No hand basin in toilet.
The central location. The staff on arrival were not helpful and could not provide correct directions to the parkig facilities.
The atmosphere and the location. There was no safebox in the room
Location, friendly staff, breakfast Noise
central location and room which was large & airy access with car very difficult then was asked on checkout for cash for car parking instead of adding cost to Visa bill