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The restaurant of the hotel is excellent I have stayed in this hotel many times. This time I saw scratched and not properly cleaned floor of the room, missing shower caps and sewing kits, lack of prompt replenishment of tea and coffee in the room...
Rooms are very comfort no nothing
Rooms were comfortable, large and clean, bathroom was spacious with both shower and a bathtub which was great, location is excelent, the staf was pretty helpful. Breakfast, although very expensive, was excelent! At arrival we were told that we were already pre-charged by booking.com and cannot have the bill which we needed for a company. This was strange since in past experiences, booking.com was only for booking and I would be charged directly on the spot. After talking to a manager, receptionist told us that he could give us the bill afterall. Wellness did not work (besides fitness) which was one of the main reasons for booking Le Meridien. Minibar was complimentar but contained only: 2 waters, 2 colas and 1 beer?!!!! I would rather pay than have such a poor choice! I realice you can call room service and order, but I personaly do not like that and I find it disturbing. Also, maid managed to come in in my room twice in the same morning, once I was half naked - I hoped 5 star hotel had a sistem of checking if anyone is still in the room or at least knocking... And at the end, breakfast was 29 EUR, and there is only public garage which you have to pay.
The breakfast was amazing and the decorations also the reception and the cleaning Thank you very much .. From kuwait Nothing .. Every thing was fabulous
Le Meridien is one of the finest hotels I have stayed in. The room was large, beautifully appointed and the staff could not have been more helpful. The location is fabulous with the Albertina art gallery, museums and the Opera House within a couple of blocks of the entrance. I would absolutely recommend this premier hotel to everyone! Nothing
We liked everything about the Le Meridien Vienna and would certainly stay there again.
Location and hotel staff style of the hotel
fantastic service, furnishings, and location.
Very nice modern interior
The room was very good, it was very comfort and the location was perfect we want to have a dinner, we wait so long to the bar because they couldn’t arrange it to serve to all the guests, after we sit on the table for having dinner, nobody came to serve us. This was very unprofessional
The location is perfect, the staff is friendly, breakfast has good varieties. Nothing to mention
Location Cleanliness of your room
Stylish and centrally-located with friendly staff There's no booze in the mini-bar, you have to ask for it!
Excellent hotel which I will be using again on my travels to Vienna. Can't fault anything and the location is spot on. nothing
Location and service Express laundry treatment is not "express" at all. There's no way to get laundry back the same day if deposited during the day. In my view that kind of service is essential for business travellers
Cleanliness of the hotel; location and breakfast Not applicable
I found the whole experince exactly as it should be. Excellent.
Provided us with an early check in room which was a godsend after the redeye journey. Front desk staff gave us the wrong information on the train station.
Service is excellent, staff are very friendly and helpful. Location is perfect with easy acces to museums, metro , resturants and shopping center. Breakfast is really good. Ambience is very nice. The bar has very good selection of drinks.
The location of the hotel is very good, free mini bar. rooms are small but very nice. The Internet setup is not the best, You got to get a new pass keycode everyday to get online.
Staff was very nice prime location and decent rooms You have to pay €25 if you want to use the gym (per day)
Room is spacious and well equipped, convenient furniture
Location, staff SPA, only 1 therapist and she's part time
The hotel was nice, walking distance to amazing sites and good restaurants.
lovely atmosphere in hotel, clean, comfortable rooms and friendly staff
It is hard to say just one thing about this fabulous hotel. . . it is superior in every regard. The staff are exceedingly gracious and helpful, so service is superb. The food is beyond delicious, so it is a gourmet's dream. The rooms and hotel decor in general are absolutely gorgeous. . .I can't begin to enumerate all the wonderful touches in the bathroom alone. . .so a designer would feel at home. But I must mention cleanliness. . . it is immaculate. Also, the business center was terrific-- computers (with printers) at your fingertips, easy to use and incredibly convenient. One can hardly do better than to stay at the Grand Hotel Wien. It made our vacation even more memorable. There was not one thing negative to say about this excellent hotel.
Outstanding service NA
Fantastic location, very helpfull and nice staff, beatufull room and bathroom. I missed prospect about Wien, maps and other turistic material in lobby or in bell desk. Also I think that breakfest should be included in price of the room. We are not in America.
Wi-Fi is available everywhere. The business room downstairs is very convinient. You can even use a printer free of charge. Wanted to stay longer. Breakfast is too expensive (31 euros per person), and items within a room mini bar are also expensive. The bathtub and the shower are not well aligned and the water runs through the rim to the floor. Else, everything is perfect.
Location was great. Hotel was beautiful as was the room.
breakfast was limited vs. other LHW hotels
We loved everything about the Grand. The hotel staff were friendly and responsive. The location was superb and the hotel itself beautiful. Our room was sumptuous with a huge bathroom, closets, and all the amenities. Internet access in the rooms was free as was the fitness center. We did not eat breakfast in the hotel, but we ordered several dinners from room service and they were delicious and an excellent value.
The location was perfect! We really don't have any complaints other than we would have liked the hotel bar to have been able to make a proper margarita.
Rooms are fairly large for European standards and the location is great. The bed is fairly good and the bathroom game is strong. Found the overall staff service to be lacking. Concierge typically jumps at opportunity to provide service/advice but not here. For the most part, the hotel bars and restaurants are over-hyped and completely over-priced with much better alternatives just a few steps away (both quality and price). Smell of stale smoke hits you just as you enter the building - thanks to a smoking lounge conveniently located on the second level. Hotel wifi is a total joke and not to be relied upon. Hotel includes restricted wifi with your room rate and asks ridiculous payment for slight improvement. In my experience even budget accommodations provide this service infinitely better. Overall, this is a stuffy hotel situated for the stuffy traveler. Sounds of enjoyment or laughter are non-existent in common areas, which speaks volumes. Call yourself luxury, and pay for memberships in luxury hotel associations all you want - it doesn't make it so.
Had a rest no
Location was outstanding and facilities were very impressive. A storm blew through one night and something outside swinging and banging in the wind awakened us. Called the front desk around 1 am and was told they would look into it, but the banging continued and we were not called back.
close to the center and opera house
Walking distance to shopping area and hotel size is not too big. But also the hotel seems not too pack with people. As my flight arrives at 11am and I requested if I could check-in early - the reply was rather unhelpful. It would be more appreciative if the Manager could somehow help/allow guests to check-in (even at) 1 hour earlier, it would have been appreciated.
We booked in advance and paid half price for a room that would otherwise have been way out of our league. We had a great stay. The location is fantastic, right in the busy city centre. The staff were great and the rooms were to die for. A nice end to our holiday, with a little luxury.
hotel atmosphere, location, the large bedrooms, value for the money, nothing
location of the hotel was perfect , close to all you'd like to see in Vienna , also close to underground . it has a unique touch of history bath room was not what it should have been in a hotel with this # of stars / history , paint was falling off of the wood surfaces , there were strange stains in the corners ,
Location, Location, Location. In the center of Wien shopping and sites.
The ambience of the hotel location, atmosphere.
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
good attitude, big room, nice athmosphere Construction work in front of my window, very noisy
location of hotel excellent. hotel was very comfortable,well maintained & lovely character I was not aware that the gym/leisure centre was not at the hotel until I enquired when I was there. Also when I did go to he gym I was not able to find it as I was not given its address just the voucher & not good directions. I felt proper directions with address should be given. majority of staff was very helpful & courtious 7
Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Excellent rooms, excellent service, prime location.
The rooms were clean and the hotel staff were very friendly. Also, the location of the hotel is almost perfect, where you can go to most of Vienna's main attractions just by walking distance.
I liked very much the room service, and the room
Ladge soft bed! Nice rooms. Receptionists were very helpful and friendly. Breacfast was too expencive and menue was difficult to understand.
spacy room with high ceiling, modern applaiences, excellent position toward city express breakfast for 20 euros is rediculas,dirty carpet in elevator,
Style, cleanness, comfort The breakfast in't reach for choose.
Good locations, relaxed atmosphere, the room was in perfect condition, no sign of wear One day the Internet didn't work, but few hours later it worked perfectly.
very friendly service!!!
Comfy beds and friendly staff The fan in the lavatory did not work. The wardrobe units looked a bit basic for a luxury hotel, though they were functional. The food in the restaunant was disappointing fior the price. Ambitious but not very tasty.
don't block 150% of price on my card , bar champion working till 23.
Lovely room, nice gym and swimmingpool area. Good breakfast, although better on 1st floor than in the executive lounge Quite small bathroom for a junior suite
the location of the hotel is perfect, food
King size bed. Pretty good location -fairly central. No tea/coffee machine. No breakfast included. Room basic and bathroom small -no seperate shower. Basic and far too expensive for what it is.
The service in the breakfast restaurant is very good. The people in the reception need to be trained more in helping the guest.
Extremely friendly and attentive staff--the cleaning staff was especially accommodating to our needs and schedules. The "at your service" staff was also patient, as I had problems with credit card authorization. Everything worked out fine and the staff made us feel very welcome. Also the location of the hotel is perfect. A short walk from the center of Stephansplatz, all the while feeling a bit isolated from the crowds. My first meal in the hotel lobby seating area was a bit less-than- Marriott standards in my opinion. I had ordered a chicken burger with fries with apple struedel for dessert. Unfortunately, all 3 parts of my meal were only warm and tasted a bit old. The apple struedel was also not fresh.
Hotel is excellent, very comfortable beds. We had the room with join door to the next room. It was very good audibility. We could hear everything what was doing in the next room. And they I suppose as well.
We were upgraded to a park suite as the hotel was full for the nights we were there, it was a wonderful surprise and made our holiday incredibly special. Loved the toppers on the matresses too! Didnt want to leave! Overpriced breakfasts and gift stores within the hotel
Nothing spesial Nothing
location, interior smokers room
Fantastic location to all amenities. Beautifully furnished, relaxing and staff so pleasant & helpfull. Food amazing! Thought the breakfast was a little expensive in comparison with lunch & dinner
We were upgraded to an excellent room.
Central location excellent for "classical. Vienna". Concierge's recommendations excellent. The hotel is by no means cheap, but well worth the expense. Don't bother with the Vienna hop on hop off bus tours. Better to do classical Vienna on foot and go to Schoenbrunn on the U bahn
Beautiful room and attentive staff. Can't think of anything I don't like about the hotel.
our room was very comfortable and lovely looking - of course I wish there had been a view, but even without it we liked the room
Staff was friendly and attentive. The fact that there was not free internet and worse than that the charge was per device. it should be per room if anything.
pure old world luxury
Enjoing in Sachers Lobby and Coffe and Tea bars (Green room especially), excelent breakfast and finally in our room. everithing was ok
Incredible hotel, attention to detail and service was impeccable and the design of the rooms elegant but also highly functional and comfortable. Right in the middle of everything but with a quiet park across the street you feel a bit tucked away, we honestly spent more time in the room than we probably should have...!
Central location and modern design Smoking area in bar area - door left open at times
The location and the comfort of our room the breakfast.
The staff were excellent, especially at reception, and the hotel very stylish nothing
Nice Hotel in the centre of Vienna, part of a chain but small and personal enough not to feel like it Food's not great but lots of restaurants nearby
Room and Service
relaxed and easy atmosphere The sign was too small, I drove past it twice-
excellent central location
location and styling breakfast prices are outrageous therefore we didn't use
Central location,nice hotel Reception staff could be more friendly
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
nice bed pay for internet, no swimmingpool
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
Old world charm with modern facilities, good service, good location
The elegance, superb staff, excellent location, old world charm Smoking in the Bristol bar
The best thing was position, especially with respect to the opera. The room was first-class; well-presented given the (limited) size. Wifi should be free, not charged for. (This is an observation, not a complaint.)
I had laudry picked up by hand friday 16:30 P.M. and as it was not returned saturday afternoon as promised I went to the reception about 10:30 P.m and asked what had happened. Nothing came of that however until I went to the reception sunday morning and asked for it again. The laundry was then returned, unwashed and just tossed on the bed without any explanation or an i-am-sorry-note. Checking out half an hour later nobody mentioned anything about it at all either. Deplorable.
very quite rooms, The room service was poor, not all the staff for the bathroom was delivered, and it would be advisable to pay more attention on duty performance of roomservice staff
The suite was wonderful, and we had excellent room service. So while we lived in a luxurious suite, I felt at home because of the history of the hotel and the way it was preserved and still alive. Actually, I whish they would not play modern music - not even music I might enjoy - in such a fabulous, historic setting as the lobby. First impressions are important.
bathroom and sanitory equipment out of order as well as heardryer
The overall ambiance of the hotel evolked elegant Vienna - exactly as we were hoping for. Staying across the street from the Opera was fantastic! Would like coffee included in room
the service no
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
The beauty of the public areas and the room.
room needs maintenance, very expensive comparison of what you get..
elegant clean historic building... pleasant unobtrusive personel
The stay was made great with the excellent staff and their service. NA
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
Limited Gym facilities
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
Location is the best, Staff excellent and most helpful. Rooms modern Nothing. I would go back and recomment it
The service at the bar and reception and the food in the restaurant were all lovely and made the holiday special.
The decoration and the comfort of the room the glass shower door because it is visible.
Very central, very friendly No buffet for breakfast
the location is excellent, very good sound isolation, excellent restaurant, friendly and helpful staff, modern design be aware that the hotel has rooms with bath and with only showers. The showers are excellent, by the way
nicely decorated room, excellent location, friendly staff practically no lobby. you have to take an elevator (full of people, most of them not the hotel guests) to 6 floor where reception is, then down to 4 floor to the room. checking-out the same story vice-versa
In the very heart of the city of Vienna; walking distance to everything. I was disconnected from the Internet say every 10 to 15 min., both on wireless and Ethernet. Very discomforting. The Hotel was notified by me several times. They were unable to resolve the matter.
We loved the location, the atmosphere of the hotel, and the staff were simply the cherry on top. Nothing was impossible and the service was brilliant. well done DO & CO. Nothing at all.
The location is unbeatable. There was inadequate information in the room about the facilities. The staff were not very helpful.
room service dinner was delicious! no bath in room!