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Location of the hotel, near the CAT station. Convenient to center etc. Staff in reception very serviceminded. Internet should be included in price. Big minus for extra charge of internet! Twin bed - would have prefered double!!
Everything, I am going back on september 21st for 2 more nights. I would desperately like to stay there 3 additional nights the 18th,19th and 20th. Absolutely nothing
Location was fabulous for several reasons. Right across the street from CAT train to airport. Can check bags there. Walkable to everywhere: Museums, Spanish Riding School, winter palaces, St Stephen's Cathedral even Belvedere. Rooms were clean and beds comfortable. Concierge helpful. nothing
closeness to the city airport train and town centre. cheerful room and a helpful staff, excellent breakfast.
Everyting was great Internet was expensive
Room was upgraded due to my hotel membership status. The space in front of reception is not enough as hotel capacity. The time I checked in, so crowded due to some conferences.
The best thing is that the hotel is just across the street from the Train to the airport. No need for a Taxi from the airport or inside the city. The hotel is near the old city and one can walk everywhere.
Very good concierge service. Good location. Very poor internet service, extremely slow. Receptions Staff were robotic, no smiles or friendly conversation,would only scripted responses.Twice were given rooms already occupied and twice were locked out of our room - Staff response - that is the way it is: this gives rise to room security.
Proximity to the airport train and St Stephan's Lack of dedicated information desk and tourist information
Internet service should be free like most other hotels I stay at. Even 3 star hotels I stayed at provided it for free. Or at least it should be cheaper. Never stayed in a hotel that charges any TV channels you watch, even regular TV, not just special hotel channels.
excellent hotel great location friendly staff food excellent will be back
The service in the breakfast restaurant is very good. The people in the reception need to be trained more in helping the guest.
King size bed. Pretty good location -fairly central. No tea/coffee machine. No breakfast included. Room basic and bathroom small -no seperate shower. Basic and far too expensive for what it is.
We were upgraded to a park suite as the hotel was full for the nights we were there, it was a wonderful surprise and made our holiday incredibly special. Loved the toppers on the matresses too! Didnt want to leave! Overpriced breakfasts and gift stores within the hotel
the location of the hotel is perfect, food
don't block 150% of price on my card , bar champion working till 23.
Hotel is excellent, very comfortable beds. We had the room with join door to the next room. It was very good audibility. We could hear everything what was doing in the next room. And they I suppose as well.
Nothing spesial Nothing
Lovely room, nice gym and swimmingpool area. Good breakfast, although better on 1st floor than in the executive lounge Quite small bathroom for a junior suite
Extremely friendly and attentive staff--the cleaning staff was especially accommodating to our needs and schedules. The "at your service" staff was also patient, as I had problems with credit card authorization. Everything worked out fine and the staff made us feel very welcome. Also the location of the hotel is perfect. A short walk from the center of Stephansplatz, all the while feeling a bit isolated from the crowds. My first meal in the hotel lobby seating area was a bit less-than- Marriott standards in my opinion. I had ordered a chicken burger with fries with apple struedel for dessert. Unfortunately, all 3 parts of my meal were only warm and tasted a bit old. The apple struedel was also not fresh.
Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Outstanding service NA
Wi-Fi is available everywhere. The business room downstairs is very convinient. You can even use a printer free of charge. Wanted to stay longer. Breakfast is too expensive (31 euros per person), and items within a room mini bar are also expensive. The bathtub and the shower are not well aligned and the water runs through the rim to the floor. Else, everything is perfect.
Location was outstanding and facilities were very impressive. A storm blew through one night and something outside swinging and banging in the wind awakened us. Called the front desk around 1 am and was told they would look into it, but the banging continued and we were not called back.
It is hard to say just one thing about this fabulous hotel. . . it is superior in every regard. The staff are exceedingly gracious and helpful, so service is superb. The food is beyond delicious, so it is a gourmet's dream. The rooms and hotel decor in general are absolutely gorgeous. . .I can't begin to enumerate all the wonderful touches in the bathroom alone. . .so a designer would feel at home. But I must mention cleanliness. . . it is immaculate. Also, the business center was terrific-- computers (with printers) at your fingertips, easy to use and incredibly convenient. One can hardly do better than to stay at the Grand Hotel Wien. It made our vacation even more memorable. There was not one thing negative to say about this excellent hotel.
lovely atmosphere in hotel, clean, comfortable rooms and friendly staff
Location was great. Hotel was beautiful as was the room.
We loved everything about the Grand. The hotel staff were friendly and responsive. The location was superb and the hotel itself beautiful. Our room was sumptuous with a huge bathroom, closets, and all the amenities. Internet access in the rooms was free as was the fitness center. We did not eat breakfast in the hotel, but we ordered several dinners from room service and they were delicious and an excellent value.
Rooms are fairly large for European standards and the location is great. The bed is fairly good and the bathroom game is strong. Found the overall staff service to be lacking. Concierge typically jumps at opportunity to provide service/advice but not here. For the most part, the hotel bars and restaurants are over-hyped and completely over-priced with much better alternatives just a few steps away (both quality and price). Smell of stale smoke hits you just as you enter the building - thanks to a smoking lounge conveniently located on the second level. Hotel wifi is a total joke and not to be relied upon. Hotel includes restricted wifi with your room rate and asks ridiculous payment for slight improvement. In my experience even budget accommodations provide this service infinitely better. Overall, this is a stuffy hotel situated for the stuffy traveler. Sounds of enjoyment or laughter are non-existent in common areas, which speaks volumes. Call yourself luxury, and pay for memberships in luxury hotel associations all you want - it doesn't make it so.
The location was perfect! We really don't have any complaints other than we would have liked the hotel bar to have been able to make a proper margarita.
breakfast was limited vs. other LHW hotels
Fantastic location, very helpfull and nice staff, beatufull room and bathroom. I missed prospect about Wien, maps and other turistic material in lobby or in bell desk. Also I think that breakfest should be included in price of the room. We are not in America.
Had a rest no
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
close to the center and opera house
We booked in advance and paid half price for a room that would otherwise have been way out of our league. We had a great stay. The location is fantastic, right in the busy city centre. The staff were great and the rooms were to die for. A nice end to our holiday, with a little luxury.
good attitude, big room, nice athmosphere Construction work in front of my window, very noisy
The ambience of the hotel location, atmosphere.
location of hotel excellent. hotel was very comfortable,well maintained & lovely character I was not aware that the gym/leisure centre was not at the hotel until I enquired when I was there. Also when I did go to he gym I was not able to find it as I was not given its address just the voucher & not good directions. I felt proper directions with address should be given. majority of staff was very helpful & courtious 7
location of the hotel was perfect , close to all you'd like to see in Vienna , also close to underground . it has a unique touch of history bath room was not what it should have been in a hotel with this # of stars / history , paint was falling off of the wood surfaces , there were strange stains in the corners ,
Walking distance to shopping area and hotel size is not too big. But also the hotel seems not too pack with people. As my flight arrives at 11am and I requested if I could check-in early - the reply was rather unhelpful. It would be more appreciative if the Manager could somehow help/allow guests to check-in (even at) 1 hour earlier, it would have been appreciated.
hotel atmosphere, location, the large bedrooms, value for the money, nothing
Location, Location, Location. In the center of Wien shopping and sites.
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
nice bed pay for internet, no swimmingpool
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
Style, cleanness, comfort The breakfast in't reach for choose.
Ladge soft bed! Nice rooms. Receptionists were very helpful and friendly. Breacfast was too expencive and menue was difficult to understand.
Excellent rooms, excellent service, prime location.
Comfy beds and friendly staff The fan in the lavatory did not work. The wardrobe units looked a bit basic for a luxury hotel, though they were functional. The food in the restaunant was disappointing fior the price. Ambitious but not very tasty.
The rooms were clean and the hotel staff were very friendly. Also, the location of the hotel is almost perfect, where you can go to most of Vienna's main attractions just by walking distance.
I liked very much the room service, and the room
spacy room with high ceiling, modern applaiences, excellent position toward city express breakfast for 20 euros is rediculas,dirty carpet in elevator,
very friendly service!!!
Good locations, relaxed atmosphere, the room was in perfect condition, no sign of wear One day the Internet didn't work, but few hours later it worked perfectly.
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
our room was very comfortable and lovely looking - of course I wish there had been a view, but even without it we liked the room
location, interior smokers room
Fantastic location to all amenities. Beautifully furnished, relaxing and staff so pleasant & helpfull. Food amazing! Thought the breakfast was a little expensive in comparison with lunch & dinner
Staff was friendly and attentive. The fact that there was not free internet and worse than that the charge was per device. it should be per room if anything.
pure old world luxury
We were upgraded to an excellent room.
Enjoing in Sachers Lobby and Coffe and Tea bars (Green room especially), excelent breakfast and finally in our room. everithing was ok
Beautiful room and attentive staff. Can't think of anything I don't like about the hotel.
Central location excellent for "classical. Vienna". Concierge's recommendations excellent. The hotel is by no means cheap, but well worth the expense. Don't bother with the Vienna hop on hop off bus tours. Better to do classical Vienna on foot and go to Schoenbrunn on the U bahn
The service at the bar and reception and the food in the restaurant were all lovely and made the holiday special.
We loved the location, the atmosphere of the hotel, and the staff were simply the cherry on top. Nothing was impossible and the service was brilliant. well done DO & CO. Nothing at all.
Location is the best, Staff excellent and most helpful. Rooms modern Nothing. I would go back and recomment it
The decoration and the comfort of the room the glass shower door because it is visible.
In the very heart of the city of Vienna; walking distance to everything. I was disconnected from the Internet say every 10 to 15 min., both on wireless and Ethernet. Very discomforting. The Hotel was notified by me several times. They were unable to resolve the matter.
The location is unbeatable. There was inadequate information in the room about the facilities. The staff were not very helpful.
nicely decorated room, excellent location, friendly staff practically no lobby. you have to take an elevator (full of people, most of them not the hotel guests) to 6 floor where reception is, then down to 4 floor to the room. checking-out the same story vice-versa
room service dinner was delicious! no bath in room!
Very central, very friendly No buffet for breakfast
the location is excellent, very good sound isolation, excellent restaurant, friendly and helpful staff, modern design be aware that the hotel has rooms with bath and with only showers. The showers are excellent, by the way
the peace and quite and politeness of the staff.
I like the building, the room, staff, location the food, the things from my bar, TV stations
i would like the in room menu to be a bit more international,i found it abit restricting.it was more austrian though understandable loved everything absolutely
room needs maintenance, very expensive comparison of what you get..
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
Limited Gym facilities
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
The beauty of the public areas and the room.
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
The stay was made great with the excellent staff and their service. NA
elegant clean historic building... pleasant unobtrusive personel