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Check in and desk support efficient and quick; room clean and reasonable size. No bed and breakfast deal available on booking - cost of breakfast on top of room prohibitive so we went out to eat breakfast at local street cafes instead.
great hotel, friendly (good looking) staff and good food it wasnt cheap
The hotel staff, very kind ladies.
Location was good for our purpose (watching hockey tournament in Warsteiner Hockey Park and having food/beers in town) I booked on-line for a twin room and when I got there this was not available meaning I had to share the double bed with my mate! Nothing was done by the hotel management to compensate us for this error!!
Only one channel in english.
Stayed one night trip for a fotball match, location was good, clean, comfortable hotel, very friendly staff. closed to main square
A cheaper breakfast alternative would be helpful
Excellent service and comfort!
Staff were very friendly and helpful.Hotel was very convenient to city centre and and has free,secure parking at the hotel. Good value for money. Hotel restaurent is open all week for breakfasts but only Monday-Thursday for for lunches and dinners. This is not clear on their information sheets.
We found this hotel very pleasant, bar area a bit small and restaurant not open. however we factored this into the very good rate we got. Would always expect a restaurant in a 4* to enjoy a relaxing meal in the evening. Overall good value. No restaurant open in evening and size/location of bar. Definitely should factor cost of breakfast into rate. No where else to go and while 13 euro is reasonable still felt we had no choice but to pay this.
The location is conveniently located and the staff was absolutely wonderful. They knew my name before I arrived. The facility was clean and comfortable. The room was larger than I anticipated and was very comfortable for the evening. Only a single blanket was available for the evening; however, this is standard for Germany.
The location of the hotel is excellent, its within walking distance to the lively town centre. No need for taxi'S.
Large room with plenty of space and light. The hotel takes dogs which was ideal for us.The staff were friendly and spoke excellent English.
Helpfull friendly staff and the hotels location close to the town centre within easy walking distance.
Good location, excellent price for the room, although breakfast was too pricy.
I liked the comfort of the rooms where i got an exellent sleep the dark curtains were great at keeping daylight out in morning and everything about the stay was faultless
use of the simming pool and sauna inflexibility of check out time
The staff were very helpful. It was pleasing to see that a 10.00hrs finish for breakfast meant that the staff didn't start clearing the dining room until 1000hrs. Unlike some hotels where a 10.00 finsh means that they start clearing away the food at 0900hrs. It is very much a late 60's/early 70's concrete structure with little external elegance.
was on business, very central and peacefull nothing
I do like to keep my bicycle in the room with me. I also like the view in front of the window. We did not took the breakfast in the hotel because of high price. The nearest cafe gives food 3-4 times cheaper
It was a pleasant stay, Staff was friendly and helpful, and the hotel is very near the inner city good for shopping.
I am staying at the hotel at least 3 times a year and believe that the hotel staff is the best any hotel could have I found the cleanliness of the hotel less good. Curtains and toilet in my room and an offensive smell in the elevator which I remember from at least 2 former visits and should really be dealt with.
This is a 4-star luxury spa hotel with massage and pool in the suburbs of Dusseldorf. It is also within walking distance on a good day (about 5 blocks) from the Hauptbahnhof and was probably one of the top hotels we've stayed in during the past 2 years in Germany. The hotel is situated in a large park with many large trees and a few historic buildings. We used Booking.com to get us a rate of 60 Euros/night, which made our stay even more enjoyable! The bar is well-stocked and the beer garden cool/shady. It was a convenient taxi ride to our concert at Warsteiner Hockey Field, adjacent to the new Football/Soccer Stadium. The hotel staff was friendly with exceptional English skills. We definitely would enjoy being guests here again soon!
Clean and spacious with polite very efficient and responsive English speaking (for the most part) staff and value for money. Well located for our purpose in a pleasant area with delightful gardens and surroundings. all in all a very good experience There was nothing we didn't like. Everything was fine.
The hotel is located in a beautiful nature. Rooms are large and spacious. Very easy to reach Dusseldorf central station. Everything was perfect, no complains. The only problem which might not be the hotel fault, is that my I-pad did not connect to the wi-fi net, it happened also in another hotel. One hour per day free of charge use of their computer in the lobby.
Big rooms for price that is more than fair Too hot, and odour around carpets, could be the odour of disinfection stuff, do not know
Spa facilities pool and close to the shops Rooms needed updating no air conditioning
Good location. Noise as room beside the road & so soft bed.
Easy access to town, good spa and great breakfast.
location, price, environment
Great hotel, great location, great facilities.
Extremely clean and fresh in all areas. Towelling robes provided. English speaking staff who were friendly & helpful. Very quiet & peaceful excellent restaurant with 10% discount for residents
Clean and expansive rooms. Excellent customer service at front desk. Little bit off the main track, but not enough to cause concern
Very clean & tidy hotel. Very corporate, ideal for business travellers. Absolutely nothing else for miles apart from houses. Stuck in the middle of an estate so you are confined to your hotel unless you get a taxi.
The hotel it self was very nice, the staff were all very friendly and helpful.
The location was great , based close to family. I dont speak german ,so the receptionist was wonderful and very helpful . I had german family members joining our group for breakfast and wanted to pay for them I'd made all the arrangements with the receptionist . However the breakfast staff had not been advised so they asked my Aunt to pay the bill , which is not what I wanted to happen. My Aunt was able to explain in german to the staff member ... however the " treat" was spoilt...... Also the rooms were very dated
Very nice staff; nice location in residential area very calm - price all inclusive (mini bar, internet,...). Quite good restaurant offering interesting dishes - a bit expensive (starter+dish+ a glass of wine 40 eur ca.) Breakfast expensive (15 eur) ; including breakfast price per night was 80 eur which is pretty good
We have stayed at this Hotel on many occasions, it is easy accessable to all the places that we needed to reach
Restaurant meals, Hotel Staff.
the staff were very freindly.Room was very clean breakfast very expensive so did not have it.rooms ok but expected it to be better as was paying 80 euros a night
good breakfast, large room
The quality of the room and facilities was excellent and at a very reasonable price. The staff were friendly and helpful towards me and my family. I would recommend a stay here.
the friendliness, quality of the kitchen and willingness to help you
I liked the relaxed atmosphere, quirky design and location! The room temperature was too warm, I needed a fan for comfort and it was provided. I would not like to stay during mid summer.
I liked the staff, the room, and the restaurant
Location quite near motorway & the price
the place was beutiful
Comfortable rooms, some with balcony. Breakfast quite satisfactory.
clean room, perfect service and good breakfast
Food was outstanding, staff were very friendly and spoke very good English. Nothing
The Hotel is a comfortable, family run and friendly small hotel-the rooms are well furnished and equipped and the food served in the restaurant is excellent. We had a very pleasant stay both times we stayed there.
lovely hotel in a small town with very nice staff. Pretty countryside nearby but hard to get around without a car. We were very well looked after.
Good breakfast Reasturant seemed expensive, did not try.
the room was very clean,nice breakfast room, and nice breakfast, centre of town old fashioned style, very, very hot room
The welcome from the owner was friendly and efficient. The rooms were spacious and very comfortable - as was the bed! The shower in the bathroom was very good - plenty of hot water with excellent water pressure.
It was a perfect choice. We really like family hotels and this one is perfect.
I loved the location - good for mg centre and perfect to watch Borussia mg. Good parking, lovely rooms - modern and very comfortable. Breakfast wasn't laid out on a buffet as I expected; a plate was brought to the table with cheese, ham and rolls - would have preferred to 'pick my own' but can understand this can cause waste. Good selection of coffee though.
very nice place, well appointed with very nice room. shame i only was there to sleep for 6 hours, then leave.
very nice hotel in an old building
Fantastic meal at hotel restaurant. Only 1/2hr drive from Dusseldorf Too far out of town to walk. Expensive considering location but prices were inflated due to drupa exhibition in Dusseldorf.
Professionalism of the staff order and cleanliness of the hotel
Cold Room. Poor check in facility.
good bed and good shower and good breakfast design hotel ? ???? to expensive and to small rooms, strange environment...
Poor check in facility and the rooms were extremely cold
It was clean and nice and quiet. It was a little cold in the room.It was too far out of the way for a stranger to the town.
the location i booked a double bed and got 2single joined it was uncomfortable for me especially with the small sheets.
Staff were very helpful and polite. Breakfast was very nice. Nice relaxed sort of place to stay. I did not ask if there was a hotel bar open in the evenings or whether food was available at times other than breakfast - perhaps this information could be put on the website or advertised more prominently in the hotel.
The Lady in the resturant in the evening was very attentive, helpful & friendly. The food was good. The hotel was clean and attractive. Breakfast was limited. Some staff were a little unhelpful. Hard floors looked good but created a noisy sound box. Not convienient for the city centre if you didnt have transport. No fire instructions or emergency procedures in our room. No guides or info for local area. The staff didnt know about german wine, and were limited in their knowledge of the locality. ( Hotel set up around Italian themes.)
Funky decor, easy parking and very clean. A bit too basic for the price
Very good breakfasts!
Clean and comfortable rooms. Helpful staff with good ideas about what to do in the area.Excellent breakfast Dining room closed for night (sunday evening) but looked to have a very good menu.
Excellent hosts made us very welcome. All facilities excellent. Wonderful kitchen
the people were so friendly, the breakfast was excellent, we both had three very good nights sleep although perhaps there could have been tea and coffee making facilities.
very nice people, superb kitchen! ---
The rooms were excellent, the breakfast very good and staff very helpful. Our room faced the main road and was noisy at night.
Very friendly staff, clean and pleasant rooms. Villiage type setting. Very nice buffet breakfast with the offer of eggs and/or smoked salmon, speciality teas & coffee. It has a very busy restaurant, we didn't get to try it but good reports from the locals A minor thing but the beds were very low, generally it should not be a big issue if you are well, but I had recent hip surgery so not ideal for me. No tea/coffee facility in the room.
The cleanest hotel I have ever stayed in. The staff are very very helpful and the Internet access and cost a real bonous. Tea and coffee making facilities in the room would be good.
location, surrounding, conceptof the hotel
Breakfast was really good Clenliness of room
very nice breakfast, rooms are ok
All rooms are on gound floor No Aircondition
Yes after staying at the hotel on the night (27th August) in the three rooms that I booked I did not later after returning home receiving an e-mail telling that I did not stay there and having my credit card debited the full cost of the rooms. Then being told by Booking .com that I have to wait 2 weeks for a refund. I need my credit card to be credited with the amount thatI have overpaid as quickly as the original payment was debited!!
Hardwood floor The property is not well maintained. Room is smelly; bathroom is dirty with chipped paints, cracked soap holder, slimy stuff around the edge of bathroom and shower doors.
Good room. Breakfast buffet excellent apart from flies Need to cover open food at buffet, meat, cheese etc.
That everything was OK. The food, the stay, the place, the staff spoke good English.
The hotel is not in the city, so it is a peacefull place with no traffic. The mail thing is cleanliness. There were full of hair in the bathroom and I found 3 spiders in the room and a lot of dust under my bed...
Very good manue and good food. Very customer friendly service with very attentive personal.
the staff were very friendly as soon as we arrived and very helpful and there was carparking reserved for us smoking is allowed in the hotel
Warmth of the hospitality Room was small but more than compensated by the huge hospitality and welcome
Staff went out of their way to accomodate me.
The receptionist was very kind and helpful. I also appreciate the free internet access. It was a pity that there was no mini bar in the room. Especially since I arrived late (22.30) there was nothing to eat and only water to drink.
close to the station everything else