The Hotel location. The room was not properly clean and was not cleaned up after the first night. There was also smell of smoke. The breakfast room was uncomfortable and not properly clean. The breakfast quality is poor. No lounge reserved for the hotel since the building is fully shared with conference rooms and a cinema.
It is very close to Trondheim centre.
nice position, best for price/comfort smell of pop corn at night
Good location, room was ok, breakfast ok. Good price quality ratio
Central location. I did not appreciate having a room with a window view of a roof.
it is very closed to the station poor lift, and the room a bit too small
The design, the breakfast and the staff The room was very small
A warm welcome. Excellent breakfast. Very comfortable beds. Central location.
food was good. very central location.easy access to trains and ferries.bed very comfortable.general atmosphere quite easy going proximity to night clubs made it very noisy at night. booking system failed causing great stress due to the staff not understanding how to access the money which had been reserved from my credit card account. I did not think the receptionist was very helpful
the customer service and breakfast was especially accomodating to a persons needs the size of the room, no washing & ironing facilities in room and hotel was underconstruction
welcoming and helpful reception, Very nice
The brakfast was very good. The room was very nice and up to date, but a little bit small. At night some noise from the surroundings (pubs).
food, ( breakfast was good/excellent, and and it was nice to have the option of a free kveldsmat First one, the next day two and later three of four lights in the bathroom stopped functioning....and did not get repaired .
The jazzuzi did not work and it seems like it has been like that for weeks.
Very nice breakfast. Nice swimming pool.
Large room, large public areas, good service from bar man. Terrible, white light in bedroom and bathroom - try using some normal lightbulbs or yellow lamp shades. Reading lights did not work. I missed tea/coffee facilities in the room.
The hotel is well situated close to the city centre, the train and bus stations and the Norwegian Coastal Express. It is a modern design and overlooks the canal and old docks area. The evening 'summer buffet' was good value for money.
Good price and an excellent location.
I appreciated hospitabiity of the staff as they were always ready to help and assist. Everything was ok :)
Front desk staff were very obliging and helpful. Location of hotel on the marina was excellent.
Location and free parking with night watchman Poor breakfast related to the rate
bedroom and sitting corner were ok. kitchen not used.Bathroom could be better see above
Actually, besides the location nearby Trondheim, there is nothing I can say I liked! The extra bed was broken, the room was dirty, there were no shades so we woke up with sinerise (05:00), and the location near the highway and a truck parking lot made it impossible to get any sleep at all...
breakfast is OK ; no air-condition in room baby crying of the next room is easily heard ; easily distribute by the heavy traffic of the main road
Very fresh, nice rooms. Beds where fantastic!
One minute on foot from the airport
Location, if you have the flight early in the morning. Also, quite good design and overall feeling
Modern clean rooms and very comfortable beds. Pleasant helpful staff even at 4.00am! Convenient for the airport. Restaurant slightly overpriced.
convenience to adjacent airport on arrival we were advised that the restaurant was closed for breakfast/lunch/dinner ! this is unacceptable for a 5-star hotel. furthermore, the only nearby food-facility was in the departure-zone of the adjacent airport, after passing through the security-check. not happy !!
Excellent standard, excellent service, superior design I have no reservations
Dinner was very good
For just two night, it works good to achive a positive experience.
nice all new great hotel The heating wasn't working, they explained that some room still has difficulties because is the new side of the hotel
Front desk Staff & maintanance staff were very helpful. Location was perfect for me - right next to the airport and train station. the restaraunt staff and breakfast staff weren't very helpful/approachable.
nearby the airport
Excellent staff who went beyond to satisfy my needs.
Value for money. Proximity to the airport. Very friendly and helpful staff. The transport to the hotel was very expensive from the airport (and bus not reliable) - only a 10 minute walk but in the rain with luggage not pleasant. A hotel courtesy bus or even if a charge would be appreciated and improve the service dramatically. And you soon have to compete with a Raddisson being built at the airport.
Check-in staff was helpful and friendly. Was able to walk from train stop & to airport on a nice bike path. Supper buffet at restaurant was adequate. Not sure if this qualifies as a 'not like' but there was no gift shop at the hotel and I'd hoped to get a Norwegian-made gift for my fiance for his birthday. However, even though the shopping center next door to the hotel was small I found something nice and Norwegian made at the sports shop which I know he'll appreciate & use.
Close to Airport for one night on business trip
Very close to the airport - 10min walk
Location The restaurant staff could have been more service minded. Very poor selection of vegetarian food. When asked the waitress did not know if the pasta dish was vegetarian or not and I had to ask her to check (perhaps she expected me to starve instead). My husband had finished his food long before mine arrived. The bedroom was also small and cramped for a double room.
sleep toilet seet was not fast
Really good breakfast (not the very best but still on the absolute top of the spectrum). Helpful and friendly staff. Long way from city of Trondheim. Quite good connections though despite the off-placement of the hotel.
reasonably priced for Norway!!!!!! my bedroom was very small and a little uncomfortable because of this....also it would be much better to be able open the windows for some fresh air!!!maybe then the room would not get so stuffy!!
a bit dissapointed as I was fined 1300 for smoking in the room despite the fact that I had booked a smoking room.
Very quiet, clean, and comfortable.
Liked the helpfulness and kindness of all the staff, corridor decor, cleanliness of all areas, quality and amount of food for breakfast, free internet facility. Basically all round goodness. The staff also let us put our child's medicine in the staff fridge. Pleasant area. It was at the top of a hill (bit of a climb when 6 months pregnant!) and the checking in process takes too long resulting in queues at reception.
The room was clean and the breakfast was good. We stayed there because of the free parking and low price. This hotel is actually the students dormitory with shared facilities, therefore do not expect a lot from it.
It was all good Nothing
I paied for the whole period of staying on my arrival by bank card. On the next morning I found out that nearly the same sum of money (about 4000 NOK) additionally was took from my bank account as the transaction made by Britania Hotel. Reception staff said that they have no information about this transaction in the Hotel system but my bank confirmed that it was made by the hotel. I got my money back only because of my bank efforts. Hotel did not provide any excuses..
- pretty small room, cheap bed quality
The SPA and the restaurants are excellent!
Large comfy room, polite & helpful staff
Very nice spa! Good location and generous breakfast. Poor/uncomfortable beds, windows could not open in this room... Poor air-con. Time has put it's marks on this hotel - it needs renovation.
The old-fashioned atmosphere yet high standard of rooms, the location, the fact that there was a cot for our baby in the room on our arrival that it was not possible for us (including two old ladies who can not walk very far) to have a proper dinner in the hotel due to bookings and some special event (on a Saturday evening), the breakfast was not that good - cold scrambled eggs for instance
Central location, good atmosphere Difficult parking facilities (about to be improved I believe), preparation for breakfast not finished at opening time. Our room was located a loong way from the lobby and the nearest lift did not go to parking area due to construction work.
The place is gorgeous I was not given breakfast. I had to catch an early train, and left half an hour before the breakfast buffet opened. In similar circumstances in cheaper hotels a single breakfast has then been prepared. At the Britannia there is no such service, which at that price is astounding.
Room size and facilities were excellent, we had adjoining rooms with my 16-year old daughter and we were able to have the connecting door opened. No problem. Not really, however as we had a very early start from the hotel in the morning, we were disappointed that the buffet breakfast was not served until 7 am at the earliest.
Helpful staff. Can't think of anything I disliked. I don't like pre-fab cheese, but there was a lot of good fruit, so things balance out.
good position in town centre and airport bus stopped outside. large room, nicely furnished shower room was a little basic and the washbasin was cracked; view of the airconditioning units and back yard smoking area not very nice, half the rooms were not available because of noisy building work next door
Nice, well connected
I liked the location, right in the center of town. Ok, there are others as well, but I went after price since I wouldn't be spending much time at the hotel.
Breakfast was good! Good location, nice staff Small bed (double room), bath heating was not working, bad noise protection
I liked the staff, the breakfast, the facilities, the room, the location near the buss stop I have stayed in this hotel several times of the reasons mentioned above. But I always try to get a room on the back of the hotel and in one of the higher floors, because else you wil be disturbed by the trafic.
Friendly reception staff
nice central location, very good price for norway none
location bathroom and noise in my room
Good, quality hotel in a good location in this expensive City. Good help staff and a good buffet breakfast.
I liked the decor and the breakfast Limited hours for the Sanua
Good reasonably priced hotel with modern standard
Not especially luxurious, but not surprises. They served breakfast late in the weekend. That was nice.
Breakfast choice is not very large.
Service, room Heating in room.
the hotel staff was great, the location perfect, and the breakfast exceeded expectations.
Room was small but very clean, attractive and quiet with lovely view over park. A little shabby and staff could have been more helpful in manner.
i especially liked the decor. Appreciated also that there was free internet service. Rooms were quite spacious The tap in the bathroom didn't hold up on its own (I assumed it was on purpose so as not to waste water). A bit difficult and very frustrating to wash your hands etc when the water keeps closing.
Comfortable room, nearness to the Cathedral, coffee/tea/fruit all day Air conditioning could have been more efficient
Friendly staff, very comfortable room, excellent breakfasts, we really enjoyed our stay and will come again. Tea/cofffee whenever we wanted was a real bonus.
Town Position Room was stiffleing. Open the window and it opens to a outdoor area with other windows not belonging to the hotel so 1, no security 2, lots of noise from other apartments, closed thew window and too hot. Skylight has no curtain, no good in Norway int summer!!
Its easy access for the airport bus and the city centre. It was extremely noisy until 4am outside in the street on our last night which we had not expected - we would have asked for a quieter room if we had known.
Staff very friendly and helpful. Made the best out of the situation when we arrived to an overbooked hotel (though overbooking is a poor excuse). No room service available. When we came to check in to our confirmed reservation hotel room, we were told the hotel was overbooked and we got a room not suitable for renting out. We also had people walking in to our room from the adjacent room in the early morning (approx. 06:00). Hence, the "Poor" evaluation of the "Check-in process".
Very nice and xomfortable, excellent location in the historical part of the city, friendly and helpful staff. Nice food. The room was rather small but quite cosy.
Fairly spacious rooms for Scandinavia, good shower, free Internet (in lobby area), good breakfast.
staff were helpful room had fantastic views over city 2nd day we left our room about 1130 am but it was not cleaned that day obviosuly they considered it too late to do so at 1130. Disappointed as was good otherwise
The hotel location was very good - close to the train station and shops. Room was very comfortable
nice room, really nice breakfast, position respect to the center
Polite and helpfull staff. Location in center. You could easily hear the neighbours in the closest rooms
it is not far from city center 1.Not clean enough, 2. Breakfast was poor, many things missing, as spoon and cups for eggs, not enough bread, and many other things not availlable, due to many people at the hotel.
Unpretentious, very clean and comfortable and a convenient location- the afternoon waffles were a very nice touch.
Some of the staff at reception were not so very friendly and helpful, but others were very nice. The room was quite small with the extra bed for the child.
That it was clean and the staff friendly. On tap coffee/tea/hot chocolate.
free coffee, nice staff
The atmosphere of the building and its quiet location
The staff were exceptionally helpful and the provision of waffles for afternoon tea. Delicious. Nothing at all.
Good value considering the breakfast and evening buffets. Staff was friendly and helpful. Convenient location - close to everything yet quiet. Our room faced the inner courtyard and groups sitting there were quite noisy during the day and in the evening. Also many people were smoking in the courtyard so even though our room was hot and stuffy we could not open our windows or the room would be filled with cigarette smoke. The hotel should not allow smoking in the courtyard.
Courtyard Facilities with Buffet all day
Hotel is an old bakery building full of character and very comfortable. Much more interesting and relaxing to stay in than the modern plastic alternatives. Central but quiet location. Excellent hot and cold buffet breakfast, make your own waffles in the afternoon, and evening buffet all included in the price. Coffee available throughout the day (also included in the price). Free reliable and very fast wifi (vouchers available at reception). Staff very friendly and helpful. Would definitely stay here again.. Finding it difficult to think of something we didn't like. Bed possibly a little too soft but that didn't affect our sleep.
Great location and breakfast/dinner. Very convenient to train station and the Hurtigruten boat terminal The beds were a little old
Simple, effective and quiet
Very nice and friendly hotel,very polite and hospitality stuff.Also,the building is like classic castle!!!So,easy place in the center Trondheim.
the room is clean and the kitch room is excellent nothing
The price was reasonable, it was very centrally located. No, for the price it was very goodl
The staff was very nice: polite and helpful with requests. Another plus was the excellent location. Breakfast not included. Bathroom not very clean.
has front desk staff available only from 9 am to 6 pm
the kitchen facilities
Excellent location, extremely helpful and friendly staff. Good facilities - kitchen/fridge etc, which meant we could cook rather than eating out all the time, plus washing/drying facilities. Noise (not really the hotel's fault!) - city centre was very noisy at night throughout the week with people coming to and from pubs/clubs late at night, noise from lift. Friday and Saturday were worse, with guests in the neighbouring room having a pre-pub and post-pub party. Staff however were very helpful - warned guests about the noise and let us use another room. Towels are not changed daily (but they did give us extra towels when we asked and there is access to washing and drying). No toaster :(. Blinds on windows would be useful to keep out streetlights at night.
location excellent. staff very helpful. comfy and clean rooms no
fast free wifi internet, cleanlines, good location - whole center on walking distance, free cup of coffee at check-in, check-out until 12:00 no parking available, no brekfast - only possibility to buy some sandwiches
Everything was new and functional.Free internet, breakfast. Small window and no a/c, it was warm in mid-September, not sure what it would be like in August. Breakfast has not changed in the years that I have stayed.No onsite parking.
New and fresh building in city centre, good breakfast, quiet, no queue, relaxed breakfast hours in weekends, late checkout, free coffee 24/7. All well. No bathroom privacy. Please change to non-trendy compact doors...
Fantastic breakfast. Modern design. New hotel. Plenty of internet- facilities. Simple sliding door to the toilet - you have to know one another pretty well..
Great location Well, the interior is cold and discolike, with downlights shifting from red to green and yellow...Breakfast room was very cold, due to draft from the large windows, and the breakfast its self was quite a bit below par.
Breakfast buffet was good. Central. Bathroom - door of glass that don't give you any "privat life" You have to know the person you stay with very good.
A fair enough room and hotell The staff need to upgrade their information about the city. I asked how long it would take me to walk to Kalveskinnet, but the staff didn´t know were the Kalveskinnet was, nor the Vitenskapsmuseet. No big deal, but I think they ought to know or find a method to find the information. I looked for a telephondirectory or number to the reception in my room, but couldn´t find it. It was a bit annoying.
Modern, well designed, value for money, special wishes taken care of, free computers worked well, excellent choice of bread qualities and good coffee. Restaurant area undersized and partly understaffed, poor orange juice.
A young and inspired staff doing their best to get a new hotel up and running. Obviously some minor start-up difficulties, a somewhat "fancy" design and some solutions are not fully unpractical. Designers and architects should stay more often in hotels...
rather scandinavic design; sober from all perspectives; good location, breakfast good; reasonable price no lockers in the room; lacking charm/warmth
Location and breakfast, Coffee in the reception. late check out on sunday. Overall very good.