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The jazzuzi did not work and it seems like it has been like that for weeks.
The hotel is well situated close to the city centre, the train and bus stations and the Norwegian Coastal Express. It is a modern design and overlooks the canal and old docks area. The evening 'summer buffet' was good value for money.
Front desk staff were very obliging and helpful. Location of hotel on the marina was excellent.
Large room, large public areas, good service from bar man. Terrible, white light in bedroom and bathroom - try using some normal lightbulbs or yellow lamp shades. Reading lights did not work. I missed tea/coffee facilities in the room.
Good price and an excellent location.
I appreciated hospitabiity of the staff as they were always ready to help and assist. Everything was ok :)
Very nice breakfast. Nice swimming pool.
Modern clean rooms and very comfortable beds. Pleasant helpful staff even at 4.00am! Convenient for the airport. Restaurant slightly overpriced.
Location, if you have the flight early in the morning. Also, quite good design and overall feeling
Excellent standard, excellent service, superior design I have no reservations
nice all new great hotel The heating wasn't working, they explained that some room still has difficulties because is the new side of the hotel
One minute on foot from the airport
Front desk Staff & maintanance staff were very helpful. Location was perfect for me - right next to the airport and train station. the restaraunt staff and breakfast staff weren't very helpful/approachable.
convenience to adjacent airport on arrival we were advised that the restaurant was closed for breakfast/lunch/dinner ! this is unacceptable for a 5-star hotel. furthermore, the only nearby food-facility was in the departure-zone of the adjacent airport, after passing through the security-check. not happy !!
Dinner was very good
Very fresh, nice rooms. Beds where fantastic!
For just two night, it works good to achive a positive experience.
Fantastic breakfast. Modern design. New hotel. Plenty of internet- facilities. Simple sliding door to the toilet - you have to know one another pretty well..
New and fresh building in city centre, good breakfast, quiet, no queue, relaxed breakfast hours in weekends, late checkout, free coffee 24/7. All well. No bathroom privacy. Please change to non-trendy compact doors...
Location and breakfast, Coffee in the reception. late check out on sunday. Overall very good.
rather scandinavic design; sober from all perspectives; good location, breakfast good; reasonable price no lockers in the room; lacking charm/warmth
A fair enough room and hotell The staff need to upgrade their information about the city. I asked how long it would take me to walk to Kalveskinnet, but the staff didn´t know were the Kalveskinnet was, nor the Vitenskapsmuseet. No big deal, but I think they ought to know or find a method to find the information. I looked for a telephondirectory or number to the reception in my room, but couldn´t find it. It was a bit annoying.
Breakfast buffet was good. Central. Bathroom - door of glass that don't give you any "privat life" You have to know the person you stay with very good.
Everything was new and functional.Free internet, breakfast. Small window and no a/c, it was warm in mid-September, not sure what it would be like in August. Breakfast has not changed in the years that I have stayed.No onsite parking.
A young and inspired staff doing their best to get a new hotel up and running. Obviously some minor start-up difficulties, a somewhat "fancy" design and some solutions are not fully unpractical. Designers and architects should stay more often in hotels...
Great location Well, the interior is cold and discolike, with downlights shifting from red to green and yellow...Breakfast room was very cold, due to draft from the large windows, and the breakfast its self was quite a bit below par.
Modern, well designed, value for money, special wishes taken care of, free computers worked well, excellent choice of bread qualities and good coffee. Restaurant area undersized and partly understaffed, poor orange juice.
nice central location, very good price for norway none
I liked the location, right in the center of town. Ok, there are others as well, but I went after price since I wouldn't be spending much time at the hotel.
I liked the staff, the breakfast, the facilities, the room, the location near the buss stop I have stayed in this hotel several times of the reasons mentioned above. But I always try to get a room on the back of the hotel and in one of the higher floors, because else you wil be disturbed by the trafic.
Friendly reception staff
good position in town centre and airport bus stopped outside. large room, nicely furnished shower room was a little basic and the washbasin was cracked; view of the airconditioning units and back yard smoking area not very nice, half the rooms were not available because of noisy building work next door
Breakfast was good! Good location, nice staff Small bed (double room), bath heating was not working, bad noise protection
location bathroom and noise in my room
Helpful staff. Can't think of anything I disliked. I don't like pre-fab cheese, but there was a lot of good fruit, so things balance out.
Nice, well connected
Good, quality hotel in a good location in this expensive City. Good help staff and a good buffet breakfast.
the food and the service is good. The reception also help a lot on info limited channel of TV. I was in Chile in October 2008 but i ca get as many channel as possible especially in English
Wonderful room with very nice views. Very friendly stafft. Very clean. Very central. And the breakfast is excellent!!! We loved everything.
Excellent quality room and certainly the best hotel stayed in during our Norwegian tour
-Corner room with "river view" -Room had electricity and lights -Expansive breakfast buffet -"Toiletries provided" -Ice machine on the same floor as room (stretchjfor positives here) -The "river view" would have been better if there had been windows in the room. It was difficult to see through the wall that faced the river. -No power outlets in room. This hotel assumes its customers do not carry cell phones and tablets that need recharging. -It is challenging to hold a plate and eat breakfast while standing. The room was overcrowded and there were no seats available. -The hand soap, shower gel and shampoo dispensers all appeared to contain the same liquid with a different color. No bars of soap. Bring your own soap and shampoo for the shower. -No container for the ice cubes. Had to use the single wine glass in the room to hold the ice. -No iron in the room; seems unlikely that travelers would pack their clothes in a suitcase... -Modern business hotel? Falls far short of the mark.
The excellent range of food at both breakfast and the buffet lunch. The hotel was exceptionally clean to the point the bathroom in my room looked as if it had been installed the day before, everything gleamed. The staff on reception were very helpful and extremely polite and kind.
The breakfast was great. Our room was not cleaned properly. We also had some damage in the room that was never fixed.
"Full board" like, city center, Very nice staff
Great breakfast. Nice bar/lounge, The location of the hotel is as close to shoppingmalls and nightclubs as you can get in trondheim. I booked 3 rooms for the weekend, and stated in my reservation that we would be needing one childs bed for one of the rooms. After checking in it tourned out that the room where the childs bed was needed was the smallest room of the 3. My inlaws, which I had booked room for was assigned to a rom over twice the size the room I got, and I had two small kids and my girlfriend with me! Werry poor planning from the hotel staff. After clomplaining we were reassigned to a room a bit bigger but still smaller than the one my inlaws got. And I had to carry the extra bed myselfe between 3 floors. During the night we were awaken several times by other hotelguests partying werry loud in their rooms. Poor sound insulation. I will not use this hotel again
Very wide choice of food at breakfast. Good base for business or pleasure traveller. The room was meant to be a double with tea/coffee facilities. On arrival it was a twin with no tea/coffee facilities. I asked to be moved, which l was but still no tea/coffee facilities despite numerous requests.
Good location, best breakfast in Norway
the breakfast I would like the bed to be 180cm, not 160!
Location The restaurant staff could have been more service minded. Very poor selection of vegetarian food. When asked the waitress did not know if the pasta dish was vegetarian or not and I had to ask her to check (perhaps she expected me to starve instead). My husband had finished his food long before mine arrived. The bedroom was also small and cramped for a double room.
Close to Airport for one night on business trip
sleep toilet seet was not fast
Really good breakfast (not the very best but still on the absolute top of the spectrum). Helpful and friendly staff. Long way from city of Trondheim. Quite good connections though despite the off-placement of the hotel.
nearby the airport
Excellent staff who went beyond to satisfy my needs.
Very close to the airport - 10min walk
Value for money. Proximity to the airport. Very friendly and helpful staff. The transport to the hotel was very expensive from the airport (and bus not reliable) - only a 10 minute walk but in the rain with luggage not pleasant. A hotel courtesy bus or even if a charge would be appreciated and improve the service dramatically. And you soon have to compete with a Raddisson being built at the airport.
Check-in staff was helpful and friendly. Was able to walk from train stop & to airport on a nice bike path. Supper buffet at restaurant was adequate. Not sure if this qualifies as a 'not like' but there was no gift shop at the hotel and I'd hoped to get a Norwegian-made gift for my fiance for his birthday. However, even though the shopping center next door to the hotel was small I found something nice and Norwegian made at the sports shop which I know he'll appreciate & use.
Room size and facilities were excellent, we had adjoining rooms with my 16-year old daughter and we were able to have the connecting door opened. No problem. Not really, however as we had a very early start from the hotel in the morning, we were disappointed that the buffet breakfast was not served until 7 am at the earliest.
I paied for the whole period of staying on my arrival by bank card. On the next morning I found out that nearly the same sum of money (about 4000 NOK) additionally was took from my bank account as the transaction made by Britania Hotel. Reception staff said that they have no information about this transaction in the Hotel system but my bank confirmed that it was made by the hotel. I got my money back only because of my bank efforts. Hotel did not provide any excuses..
The old-fashioned atmosphere yet high standard of rooms, the location, the fact that there was a cot for our baby in the room on our arrival that it was not possible for us (including two old ladies who can not walk very far) to have a proper dinner in the hotel due to bookings and some special event (on a Saturday evening), the breakfast was not that good - cold scrambled eggs for instance
Central location, good atmosphere Difficult parking facilities (about to be improved I believe), preparation for breakfast not finished at opening time. Our room was located a loong way from the lobby and the nearest lift did not go to parking area due to construction work.
The SPA and the restaurants are excellent!
- pretty small room, cheap bed quality
Large comfy room, polite & helpful staff
Very nice spa! Good location and generous breakfast. Poor/uncomfortable beds, windows could not open in this room... Poor air-con. Time has put it's marks on this hotel - it needs renovation.
It was all good Nothing
The place is gorgeous I was not given breakfast. I had to catch an early train, and left half an hour before the breakfast buffet opened. In similar circumstances in cheaper hotels a single breakfast has then been prepared. At the Britannia there is no such service, which at that price is astounding.
Breakfast choice is not very large.
Friendly staff, very comfortable room, excellent breakfasts, we really enjoyed our stay and will come again. Tea/cofffee whenever we wanted was a real bonus.
Room was small but very clean, attractive and quiet with lovely view over park. A little shabby and staff could have been more helpful in manner.
I liked the decor and the breakfast Limited hours for the Sanua
Good reasonably priced hotel with modern standard
the hotel staff was great, the location perfect, and the breakfast exceeded expectations.
i especially liked the decor. Appreciated also that there was free internet service. Rooms were quite spacious The tap in the bathroom didn't hold up on its own (I assumed it was on purpose so as not to waste water). A bit difficult and very frustrating to wash your hands etc when the water keeps closing.
Comfortable room, nearness to the Cathedral, coffee/tea/fruit all day Air conditioning could have been more efficient
Service, room Heating in room.
Not especially luxurious, but not surprises. They served breakfast late in the weekend. That was nice.
Its easy access for the airport bus and the city centre. It was extremely noisy until 4am outside in the street on our last night which we had not expected - we would have asked for a quieter room if we had known.
The hotel location was very good - close to the train station and shops. Room was very comfortable
it is not far from city center 1.Not clean enough, 2. Breakfast was poor, many things missing, as spoon and cups for eggs, not enough bread, and many other things not availlable, due to many people at the hotel.
staff were helpful room had fantastic views over city 2nd day we left our room about 1130 am but it was not cleaned that day obviosuly they considered it too late to do so at 1130. Disappointed as was good otherwise
Polite and helpfull staff. Location in center. You could easily hear the neighbours in the closest rooms
Very nice and xomfortable, excellent location in the historical part of the city, friendly and helpful staff. Nice food. The room was rather small but quite cosy.
Fairly spacious rooms for Scandinavia, good shower, free Internet (in lobby area), good breakfast.
nice room, really nice breakfast, position respect to the center
Town Position Room was stiffleing. Open the window and it opens to a outdoor area with other windows not belonging to the hotel so 1, no security 2, lots of noise from other apartments, closed thew window and too hot. Skylight has no curtain, no good in Norway int summer!!
Staff very friendly and helpful. Made the best out of the situation when we arrived to an overbooked hotel (though overbooking is a poor excuse). No room service available. When we came to check in to our confirmed reservation hotel room, we were told the hotel was overbooked and we got a room not suitable for renting out. We also had people walking in to our room from the adjacent room in the early morning (approx. 06:00). Hence, the "Poor" evaluation of the "Check-in process".
The temperature of the room was very warm and the lights control was not efficient
The hotel was in a very convenient location, close to the train station. It was clean, friendly, inviting and the included meals plus afternoon waffels were wonderful. You get what you pay for!!! In a good way :) The hotel is very modern and the beds are really comfortable.
Light evening meal. Free Thursday night concert tickets. Well located.
There is no place for clothes, no closet, no drawers, no safebox. There is not enough staff people around to assist (only one who does all jobs).
Overall nice hotel. Excellent location and clean room. Nice and service oriented staff. The breakfast room was quite small, with many people at same time it was very crowdy.
No dinner possible.
breakfast is very good, nice modern and big rooms, free internet access, good location. parking: reception didn't tell us the parking garage under the hotel is prepaid....so the next day we had a fine. Could not find airco in the room and the window couldn't be open because of all the dronken (shouting!) people walking by.
new comfortable hotel in the same city center, free DVD for rent, expensive parking free dinner very poor if we compare with other Clarion hotels in Norway, breakfast should be better organized
a bit dissapointed as I was fined 1300 for smoking in the room despite the fact that I had booked a smoking room.
reasonably priced for Norway!!!!!! my bedroom was very small and a little uncomfortable because of this....also it would be much better to be able open the windows for some fresh air!!!maybe then the room would not get so stuffy!!
Very quiet, clean, and comfortable.
the customer service and breakfast was especially accomodating to a persons needs the size of the room, no washing & ironing facilities in room and hotel was underconstruction
it is very closed to the station poor lift, and the room a bit too small
The brakfast was very good. The room was very nice and up to date, but a little bit small. At night some noise from the surroundings (pubs).
food, ( breakfast was good/excellent, and and it was nice to have the option of a free kveldsmat First one, the next day two and later three of four lights in the bathroom stopped functioning....and did not get repaired .
food was good. very central location.easy access to trains and ferries.bed very comfortable.general atmosphere quite easy going proximity to night clubs made it very noisy at night. booking system failed causing great stress due to the staff not understanding how to access the money which had been reserved from my credit card account. I did not think the receptionist was very helpful
welcoming and helpful reception, Very nice
A warm welcome. Excellent breakfast. Very comfortable beds. Central location.
The design, the breakfast and the staff The room was very small
free coffee, nice staff
Great location and breakfast/dinner. Very convenient to train station and the Hurtigruten boat terminal The beds were a little old
The atmosphere of the building and its quiet location
Some of the staff at reception were not so very friendly and helpful, but others were very nice. The room was quite small with the extra bed for the child.
Courtyard Facilities with Buffet all day
The staff were exceptionally helpful and the provision of waffles for afternoon tea. Delicious. Nothing at all.
Good value considering the breakfast and evening buffets. Staff was friendly and helpful. Convenient location - close to everything yet quiet. Our room faced the inner courtyard and groups sitting there were quite noisy during the day and in the evening. Also many people were smoking in the courtyard so even though our room was hot and stuffy we could not open our windows or the room would be filled with cigarette smoke. The hotel should not allow smoking in the courtyard.
That it was clean and the staff friendly. On tap coffee/tea/hot chocolate.
Hotel is an old bakery building full of character and very comfortable. Much more interesting and relaxing to stay in than the modern plastic alternatives. Central but quiet location. Excellent hot and cold buffet breakfast, make your own waffles in the afternoon, and evening buffet all included in the price. Coffee available throughout the day (also included in the price). Free reliable and very fast wifi (vouchers available at reception). Staff very friendly and helpful. Would definitely stay here again.. Finding it difficult to think of something we didn't like. Bed possibly a little too soft but that didn't affect our sleep.
Unpretentious, very clean and comfortable and a convenient location- the afternoon waffles were a very nice touch.
The price was reasonable, it was very centrally located. No, for the price it was very goodl
has front desk staff available only from 9 am to 6 pm
location excellent. staff very helpful. comfy and clean rooms no
The staff was very nice: polite and helpful with requests. Another plus was the excellent location. Breakfast not included. Bathroom not very clean.
Excellent location, extremely helpful and friendly staff. Good facilities - kitchen/fridge etc, which meant we could cook rather than eating out all the time, plus washing/drying facilities. Noise (not really the hotel's fault!) - city centre was very noisy at night throughout the week with people coming to and from pubs/clubs late at night, noise from lift. Friday and Saturday were worse, with guests in the neighbouring room having a pre-pub and post-pub party. Staff however were very helpful - warned guests about the noise and let us use another room. Towels are not changed daily (but they did give us extra towels when we asked and there is access to washing and drying). No toaster :(. Blinds on windows would be useful to keep out streetlights at night.
the room is clean and the kitch room is excellent nothing
Simple, effective and quiet
the kitchen facilities
fast free wifi internet, cleanlines, good location - whole center on walking distance, free cup of coffee at check-in, check-out until 12:00 no parking available, no brekfast - only possibility to buy some sandwiches
Very nice and friendly hotel,very polite and hospitality stuff.Also,the building is like classic castle!!!So,easy place in the center Trondheim.
The breakfast could have been better.
abel to late checkin. warm shower
No frills, so price is kept reasonable. Helpful staff who provided useful information about what to see and do, and gave us umbrellas when it rained. Good packed breakfast, which we used as lunch. Coffee always available, and usually fruit. View of a blank wall.
The breakfast in a bag was interesting. Like most showers in Europe, the water flows out of the shower all over the floor, around the toilet, and hair started floating out from strange places. It was disgusting.
great location which was easy to find. comfortable facilities and free internet
Okey price Really bad "breakfast". Plastic bag on the door in the morning...
Providing the room has a decent bed, and enough room - and chairs to lay ones clothes on, then we're happy None really
Very pleasant and helpful staff. We arrived very early in the morning with baby and they checked us in immediately, even if check-in time was 15:00. Room is very nice and clean. Sandwich, fruit and juice for breakfast. Cold wind was coming from the fireplace in the room. It would have been better if the room had fridge.
Convenient location. Poor breakfast.