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The lady who was the helper was so helpful and friendly and it was she alone who made our stay supportable. She is Dona Emilia and deserves a huge thankyou for trying to put right all that happened. Also we had the use of their kitchen to make tea or coffee which was very nice. They had double booked the room. The breakfast was very poor. There was no cheese from the Serra de Estrela, as advertised, (which my wife was looking forward to), just processed cheese slices!!, & a bit of thin cut bread, they could have made a better effort. There was only portuguese TV and reception was so bad that only one chanel was available.We were at least expecting satelite. My wife is English and doesn't want to see portuguese TV. Also there were no shelves anywhere to put cosmetics, shaving articles etc. All in all the negatives outwayed the positives.
The architecture was amazing. A combination of old (built around the town wall) and modern. The old stone work, including visible pieces of the granite mountain that is unmoved by man, made it interesting and rustic. Modern conveniences, like elevators There was nothing that I did not like. The only things preventing it from top scores was that the room was a little small, had a table that was too short to use easily as a desk, and the staff spoke very little English. That said, the staff was friendly
The ease of access by car. It was let down by the quality of the meat used in the restaurant and some of the restaurant staff.
Nice room; very good facilities;
Good sized room & nice pool
the staff wre very friendly and helpful,the room very good,breakfast buffet was excellent only complaint is the difficulty in ffinding it
It was very comfortable and very good value. No
Very pleased generally not the best location as a holiday base
noise in the room all night , we ear water in tubes!!!
Everything. This has got to be the deal of the decade.
It was a very short stay, but very pleasant and comfortable
This hotel provides us with a superbe overnight stay on our journey to the Algarve. We have used it many times and enjoy it even when it rains!
Beautiful location, serenity of the place, food, comfortable bed, services, kind & helpful hotel staff.
Absolutely amazing!!! Great rooms, wonderful staff, excellent food, nice pool, sauna, relaxing area. No complaints at all. Its a remote location with fresh air and nature surroundings. Good for walks/hiking and especially good for relaxing. Highly recommended!
The friendliness and professionalism of employees is the best in the house. Excellent design and comfort. Flawless. Dificult access to people with limited mobility.
Quality of hotel and service
Central position, parking and clean No hair shampoo in bathroom!
I liked the 24 hour reception duties. The breakfast was lovely and all of the staff were very attentitive. I thought that there could of been more lighting in our bathroom around the bath area as i almost slipped as it is very dark.
Staff always very helpful. Good sized clean rooms. Excellent Value
Central location, but tucked away off the main road, so you wouldn't know you were in the centre of town. Had character, was clean & comfortable and value for money - and had internet access & pool Yes - the pool was closed for cleaning, which I did not know when I booked, or I might have looked for somewhere to stay closer to the place I was visiting. (I was on a dual break where I was partly on business and partly relaxing.) Fancy cleaning a pool in july! That's why I have marked down the facilities. Also breakfast culd include a few extras like eggs, etc
great staff and very helping,clean and very nice hotel
Friendly staff, very clean rooms, near some local shops, free car parking little expensive
Nice, clean, good value for money, the hotel staff, the cleanliness. The 'rush' for breakfast. Closed at 10 AM sharp... :-)
The hotel is one of the best in Portugal. Despite it's location in the city center it has an open swimming pool, all day working restaurant and convenient parking lots. 3.60 euro/day Internet access in a room is suitable and better than in other Portuguese hotels. The staff is very friendly. The hotel exit is to the central narrow street. It took about 40 min to leave the hotel after check-out by car as the exit was blocked by two service trucks.
Friendliness of the staff - and in primary - the restaurant on the hotel - perfekt service - We felt wellcome - !
The food, the daily available free newspaper
Staff were very helpful. View was amazing. Location was great. Restaurant was also great, nice staff.
Clean comfortable room with view, secure parking, well located for break in my journey from Santander to the Algarve
The location is convenient if you want to explore the little villages around. The buffet dinner was excelent and also breakfast was very good, with a big variety of food,
scenic view a little out of the way of the main centre of the town
Bonne étape entre Portugal et France ! Personnel agréable, chambre propre et confortable ! Très bon rapport qualité prix ! Restaurant a éviter !
it is brand new and modern hotel, easy to find, the food was excellent and 20% discount on the evening meal. no
room, panoramic view from restaurant food was not bad but almost cold
The secure underground garage. Adequate facilities for an overnight stop on the way from the Algarve to Santander.
Wonderful location, food was gorgeous in this family run hotel. Staff were very hospitable. Good value for money. Bed was firm.
Friendly reception, hospitality, beautiful environment, excellent restaurant and breakfast, very beautiful swimming pool
The hotel is situated in the beautiful valley. The room was spacious and comfortable. The staff was friendly and helpful. Good place to spend a night if you travel across Portugal. I saw big ants in the flakes when had my breakfast.
Comfortable, clean, good value. The hotel restaurant was also very good.
A very pleasant hotel near the centre of Manteigas. Close enough to walk, far enough fro tranquility.The atmosphere is real Swiss but befits the surrounding mountains.Nice rooms with balconies with a great view over the West side of the valley. Bathrooms are not too spacy and hotel staff could be more forthcoming and less stiff.
Situated across from the town and in the foothills of beautiful mountains. Peaceful and quiet. Very friendly staff and excellent food. All at a very reasonable price. On site parking and free. No safe in the room, bathrooms need updating
Friendly,family run facility, good location close to beautiful hiking in the Serra do Estrella, great dinners and breakfasts in on-site restaurant with lovely view of town/mountains. Convenient to have internet access on-site. Hosts were very helpful with info about local hiking trails and places of interest. Lovely swimming pool!
Staff was very friendly and helpful. Restaurant was fabulous. Beautiful area.
Friendly & helpfull staff
It was a most pleasant - but all too short - stay. The staff were frienndly & welcoming. The room was immaculately clean and the food was truly excellent and overall, real value for money. Wi-Fi connection was a bit sketchy
location comfortable staff friendly reasonably priced en suites a bit dated,maybe fixtures and fittings showing their age breakfast very limited
Location of hotel allowed easy access to Estrela mountains. Staff were as helpful as possible and nothing was too much trouble. Very accomodating.
Large, comfortable, pleasant room with balcony. Good location and decent breakfast. Chain hotel so rather impersonal. It took ten minutes to get my key from the rececptionist on one occasion as she was on the phone.
Clean and comfortable rooms, great location, very nice stuff! There's no fault to be find!
friendly staff Feezing temperature in the room on arrival, restaurant closed, poor breakfast (late october - offseason - probably only guests).
nice new standard hotel, good location not finished, fitness and pool weren't open yet
It is a quiet place, where you can rest and see the mountain view and shop for local souvenirs
Brand new hotel. Pool & patio not finished. Little English but we each could understand each other. Couldn't do more for us. Changed our room when our first room didn't pick up the internet access. Very very helpful. Had to drive 10 mins into Seia as it was up on its own in the hills. But we found parking each time in town. Excellent.
The Hotel Mira Serra is comfortable, the rooms with great balcony to a nice lanscape and to a very nice and great garden and the hotel is located in the centrum of the modern city services. it is all O.K.
Staff,location - ease of touring the area Tired bathroom facilities and furniture -especially the bed.
Friendly staff, okay breakfast, good, clean rooms, hotel restaurant was not bad- decent Portuguese food for Portuguese prices. We had booked a triple room but were given a double room (so my wife and I could sleep together) with two extra beds for our children (6&7). With the extra beds folded out, the room was rather cramped, but we did not mind.
a nice hotel with a good resturant
The management and all of the staff provided a high level of service throughout my stay.The Hotel was maintained to and excellent standard and the meals were indvidually prepared and were supurb.I will be recomending Hotel Mira Serra to my friends.
Convenient for motorway, attentive staff, value for money Booking.com website gave me wrong exit from motorway. Hotel in need of refurb, or could become "period" furnishings in a few more years
we visited the center of Guarda,15 mins drive,walked around nice old town,probably better in winter. No bath. Shower 12 to 15 inches off floor,Hand held shower unit one is ment to sit in shower,I found it impossible,my wife would not even try,to dangerous.
whole of hotel very clean and very near to motorway
Yes we enjoyed our stay. Breakfast coffee was not good.
Huge bed No TV however one night only it was no problem
Very good. Fantastic value for money Tv screen could be bigger.
no hot water
huge rooms / very comfortable and clean ' nice breakfast, parking near the room, very close to high way the adress was incorrect and it was difficult to find ,driving to guarda at night is a problem.staff speaks poor english
We were immediately given another room because of a heating problem.
Clean, spacious. Excellent all round. " minutes from motorway but very quiet. The hotel was not easily found. Clearer directions needed from the road. At first site there is a resaurant of same name with closed down derilict hotel attached to it. At first we thought this was where we had booked. In fact the hotel is round the corner from the restaurant next door.
Large, well-furnished room. Maintenance: Our compainions' room lacked 2 light bulbs and had a broken shower.