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This is a relatively new hotel and it is designed really well. There are plenty of roomy areas in teh reception/bar areas. There were quite a few people staying using the spa and they walked through the reception in their robes to get to the life which was not really ideal.
I liked the staff who without exception were so helpful and cheerful! My wife and I thoroughly enjoyed our stay at the hotel. The restaurant provided first class food. The only slight criticism was that the coffee at breakfast came out of a machine. It would have been better if fresh coffee could have been provided as after all its the coffee that Spain is famous for!
Location and newness of facilities Yes - They did not have air conidtioning on during the night and even in January it was hot and stuffy at night and difficult to sleep. Door to balcony could not be left open because it was very noisy, either from other guests or the road at the front of the hotel
swimming pool Food in the restuarant was not particularly good.
The hotel was very clean and staff were very helpful it was very convenient for where we wanted to be
the spa was superb, friendly staff ensured the experience was fulfilled. the staff were happy with my guide book spanish!
The rooms were spacious and very clean. The bathrooms were great with plenty of towels and toiletries, the shower was very good. The Room Service food was terrible.
Thalasso centre was free to use as guests of the hotel. The staff very helpful and food was great. I felt relaxed. Good experiance we will stay again. The fact that I could not make a hot drink during the night which I do every night.
Fitness and health centre It was a large corporate hotel not a place to go for two weeks, no entertainment although there was a piano there. Opposite a sewerage plant and a busy main road, smell wasnt good on occasions. Swimming pool outside was in shade so cold and traffic noise not acceptable. Most of the staff did not speak English apart from reception.No trips or tours could be organised.No English newspapers available.
The food, both restaurant and breakfast, was absolutely superb! Lovely view from the room/balcony, and excellent facilities available at the spa etc, although I never had the time to sample them unfortunately. Very nice to have free car parking attached to the hotel,and direct access from there to you room via a lift. Great location too. Only wish I could have stayed longer.
Rooms are modern, warm, clean and comfortable.
The Room & the Sea View
I would definately recommend this hotel, facilities, room and staff make this an enjoyable and comfortable place to stay.
friendly staff, great location,, comfort, choice of food, clean, when checking out we were hit with a bill for use of the indoor pool!! or water facilities (hydrotherapy) as they referred to it, the guy on reception n the pool/treatment area didnt speak english so i cdnt book a treatment and the sauna wasnt working. never known charges t be incurred for an indoor p0ool???!!!
The Location, view and food was great
Very helpful reception staff; efficient and pleasant restaurant and bar staff. It would be nice, and correspond to all other hotels I stay in, if the leisure facilities were included in the overall cost. Excellent to have live entertainment even in the low season. Extra charge for leisure facilities. No Sky Sports in the room.
The staff were helpful and friendly. The hotel is located in a good position for those who want a beach or golf holiday. The evening meals were quite unimaginative and repetative and of poor quality. This was the main item which let this hotel down.
Fantastic view from balcony
my third visit to this hotel - to plan a conference we are holding there inFebruary. The staff and Pilar in particular were really friendly and could not have done more to help.
Modern decor and excellent location
Situation was excellent. Hotel new and clean. We hd to change rooms twice - Faulty air conditioning in first room and inoperable safe in second room - no maintenance people available to sort either problem. Third room was OK!
central to where i needed to be, decor through out the hotel is one of the best i have stayed in.
Fantastic double bed. Lovely bathroom Lack of tea/coffee making facilities
Customer service and design
Very friendly staff, beautiful spacious rooms, very nice breakfast. No complaints. No complaints.
Lovely large room and bathroom with good colour scheme, comfortable beds and centrally located - ideal for a short winter break at a very good price. For a large hotel, certainly one of the best hotels we have stayed in. Also has free secure parking underground. Nothing - but our guess is the location might be noisy at night, being above bars and overlooking a plaza, in the busy summer months. But we stayed in November so it was very quiet.
This hotel was wonderful. The staff were lovely. The actual place spotless. new and beautiful. For the first time ever, I could sleep properly without all the usual "hotel noises" in the morning! Thanks It's location. Although the beach is very near, the actual place is quite "asleep" this time of year.
convenient location noise from the sqaure outside our room as there was no air conditioning, the room was very hot and stuffy with the windows shut and very nosiy with them open. No chairs for the balcony, no mirrors in the bedroom, only the bathroom, the hotel did not provide a box of tissues for the room
We liked the tranquility, very relaxing, excellent service.
Been in this hotel several times before. Friendly staff, good breakfast, nice rooms. No complaints.
bar men friendly and courteous cleaning ladies top marks reception staff very helpful definately go back again most importantly great value for money the weather
We had a fantastic view and a massive balcony. One of the reception staff was very sullen and did not give a very good first impression of the hotel when we registered.
Experience staff that had a good understanding of the customers requirements and excellent english speaking skills
Free Wifi in rooms shower attachment broken
had a pool and snack bar by pool area this was very nice . the bar on roof top was open for only 2 evenings only during our stay. be better during summer to be open all time .it was central rooms were good but maybe not 4 star 3 would be more like. a couple we meet paid less than us and they had a suite! so there were bigger rooms would have been nice to have one. making more value for money. tea and coffee facilities in room would have been good
Staff willingness to help
Nice clean and comfrtable hotel No
Relaxed efficeient staff Breakfasts Why serve poor hot food. It is not traditional and made not want to try the Michelin mentioned resturant.
very good value for the money swimming pool closed
Excellent size room
Location and price. Excellent value. We were give a 2 bedroom apartment, but the kitchen had no equipment except for a fridge and microwave. Murcia Tourist Regulations don't allow kitchens in this complex.
Proximity to bars, shops and restaurants Drawers and wardrobe very poor
The location of the hotel is very near to San Xavier airport which can be viewed as good or bad. It is easy to get too and is very close to the beach. The hotel as only recently opened so the amenities are new and modern. The break fast was a bit of a free for all and the waiting time at reception can be anything upto 20 minutes if there are guesta checking in. There is no concierge to refer to for local information.
The Hotel was very clean and the guest bedrooms were well appointed, spaceous and modern.
location pool very cold
Being so near the beach
Location beside sea Children being allowed to play at all times of night especially around poolside area. During the day they dive bombed all areas of pool including jacuzzi and were not prohibited from doing so, therefore other adults were unable to use.. I felt that this was a danger to the children.Our bedroom overlooked pool and we could not sleep until it was quieter around 12.00. Did not realise it was such a family oriented hotel with lots of children.
the choice of food available at breakfast and dinner - prices of drinks were very reasonable
the entertainment for the children was excellent
Comfort & views over salt flats. A bit of a treck to the beach area in the heat
The breakfast The appartment we had was very basic without any insulation. The sound from other apptms could be heard easily.
friendly clean good facilities
More a 3 star, not a 4 star hotel. Buffet breakfast exellent for the price.
We enjoyed the outdoor pool which had sun loungers around it and a lovely ice cream booth/bar where you could get a nice cold beer for 1 euro! All the staff were really proffessional and we liked how the surrounding area was full of friendly locals!
Availability of snacks,location of room,good choice of food, no smoking throughout hotel, cleanliness, helpful staff, quietness. Swimming pools could have been cleaner. Refrigerator only worked for 3 days out of 14.
Near to the beach and bars. The room had air-con but the hot was switched off, we asked them if they could put it on as it was chilly in the room first and last thing , they said it would come on at 22.00hrs, but Spain being Spain it never did,This was false economy for them as we filled the bath and had a full hot bath to warm us up twice a day.
close to everything we required for our stay it needs more english t v chanels
Friendly staff with some spoken English. Hotel is favoured by Spanish visitors. Comfortable stay near to Murcia airport.
The friendliness of the staff / the food at the club house / the golf coarse is excellent.
Location and food in clubhouse both excellent,
Good location, comfortable, all mod cons, nice pool and gardens, easy reach of shops. Nada.
It's location to the airport and speed of check in service
it was really good,and value for money. Apartment very nice.
Ours was a two bed Appartment. It was ideally located, clean, warm and very comfortable. Beatrice in reception was excellent and a great help. Flowerbeds bordering the car parking spaces ---not good planning --- inclined to become muddy and cause problems.
Club house, playground for kids and the security Would be nice to have DVD player in the room for kids to watch DVD's.
We didn's have any hot water
The apartment was very nice In a remote location with nothing nearby, and not all the facilities mentioned were available
Rooms of apartment were sparsely decorated. They could have benefitted from more pictures and some ornaments. As a result, apartment had a very 'cold' feel, although physically warm from the central heating.
Pleasant and comfortable Roomws perhaps need updating
Comfortable, spacious room, attractive pool area, very quiet - but it was low season Bars, restaurants not within easy walking distance - would it be better in mid/high season? Suited us but we did need a car. Assume hotel facilities would be more available at different time of year.
Proximity of room to pool No restaurant at the time of our stay
We had asked for a non smoking room yet it was obvious that someone had been smoking in that room recently.
The staff on reception were excellent, very helpful when we needing change for our stand at the exhibition. Food excellent also I thought it would be cold maybe in the winter time in the outside rooms do you have any inside the actual hotel rooms
Very unwelcoming reception.
ease of location , pleasant staff
It was spacious and the set up of teh room No hot drink facilities
Staff were not always very helpful. Reception often unmanned.Bar staff often missing
Excellent staff. Lovelyrestaurant. Would suggest a board to show local events and activities.
The price of the room for an excellant seaview No ramp to wheel luggage up to reception. I had to carry it up a flight of steps outside the hotel.
It was absolutely fine. Lovely situation, and the food was good.
fantastic views from front of hotel and staff friendly and helpful rooms very basic and noisy neighbours
Quiet, we were not disturbed. The weather and the view. Air conditioning if/when needed. I would have loved coffee making facilities in the room.
Excellent position across the road from the beach, very friendly and helpful staff, super room with beach view and balcony, very good value for money Minor problems - shower window didnt prevent water spashing over the bathroom floor, restaurant wasnt open (this was November though and end of season?)
The hotel is nice and well-situated. Anyway, for that price is perfect choice. Unfortunately, the room was poorly sound-proofed.
Small but beautiful. Directly waterfront in great little village easy access to great food and drinks. A great value for waterfront with very good staff Kinda hard to find roads are not well marked but this isnt hotels fault
staff were helpful and freindly,allthough renovation was taking place it caused us no inconvience there was no tea/coffee making facilitys in room but was allways allways available from bar
The staff were very helpful and friendly
Superb location, excellent staff and easy to acces from Murcia airport Nothing
Price and location
it was central to lots of places we wanted to visit, clean and friendly
great value for money,room very spacious for family of four,free wifi in room,bar prices reasonable all staff very helpful. bathroom dated and not that clean,maintenance man must have boxes of wood screws as he has used them on everything...bathroom fittings,wardrobe doors even bed side lights and he must have more silicone sealent than the local diy shop as the bath was held together with it...apart from that you get what you pay for!!!!
Far exceeds description on website.Breakfast was excellent and choice was huge.Staff were great too.A fantastic hotel.
The staff are friendly and helpful, the place is kept clean. The beach is close by.
It was cheap. The view from the terrace was very nice. It was a little bit "run down" to say the least.
we were allocated a 2 bedroom apartment which was great and gave us plenty of space with a huge balcony
The buffet food was of a good standard but could be hotter,staff were very helpful, bathroom was very hard to ge into as the door opened inwards someone who was of a bigger size would have trouble getting in. The lounge area was uncomfprtable as the furniture was very basic.
good sea views, clean rooms air conditioning unit too noisy
chilling by the pool the pool bar was not open
nothing if was plain flithy if was plain flithy and a waste of money never again
good value very spanish friendly staff
Cost of food and drink also staff No
The staff were extremely helpful. The beds were very comfortable the room we stayed in was of a better standard than I would have expected from a 2 star hotel and the standard of cleanliness throughout the hotel could not be faulted. I have already told people at work how good it was and I will certainly be going back
Family run hotel, everyone was friendly and helpful despite language difficulties, would stay there again. Food wasnt that special but plenty of it, wasnt as hot as could have been
The helpfulness of the staff and the availability of airport shuttle. Nothing
The family atmosphere and excellent location All good
Even though the staff did not speak much English, they did everything they could to make our stay pleasant and comfotable. the ornage juice int he morning was fresh and quite delicious.
It was near to all amenities and the beach
staff helpful room cleaned daily location no
the overall impression is of a well run,clean hotel.the meals and service were very good.I will not hesitate to rebook the hotel when I return to Los Alcazares next year. nothing