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the room was very clean - quiet the staff at the reception should understand that we are the client and should be more sympathetic
difficult to park, aircon turned off at night (12 pm to 8 am)
Central hotel - nice swimming pool. Staff were courteous but not in the least friendly. This is not an apartment hotel - there are no apartment facilities - except a fridge.
Ideally located for touring the Pyrenees. The town of Jaca is big enough to keep your interest of an evening, yet not so big as to get lost.
The hotel is nicely located close to city center, The pool was very clean and pleasant addition for tired legs after a whole day walk in the Pyrenees. The room furniture will need some modernisation.
Stunning views of the Pyrenees from our balcony where we watched a wonderful sunset. Charming waitress in the main dining room who spoke very good English. Badly cracked basin in the en-suite. Very limited choice of dinner menu in the main dining room. Breakfast buffet was below par.
Nice hotel, nice town, relaxed, not crowded
Hotel location is really good. I liked the fact we had a parking area. The general construction of the building, is good as well. Not a fancy modern hotel, but very nice. Very clean, with excelent room temperature. The rooms are quiet big, good when you need space for snow lugage. The price it's a little bit high.
Close to city centre, the castle and main roads in/out of town. Easy to find, had parking and breakfast was good.
This is an excellent hotel close enough to the centre. The room we were given was actually a studio room. Very spacious, very comfortable and included a dining table and microwave. It was a shame we were only staying one night. The view from the room was spectacular, mountains all around. Jaca is a great place buzzing all the time even though it was summer and the town is really a winter ski base. The restaurant was lovely, very cosy, well decorated and the food was delicious and in our opinion not overly expensive for the quality. I would be more than happy to go back and spend more time there. there was nothing to dislike.
The room which was quiet and the swimming pool. The restaurant. The meal was very bad value for money as we had small portions and no accompaniments and the service was very poor with only one person serving the tables.
Quieter location out of town. The hotel controlled the airconditioning and there was none in our very hot room until we complained. No atmosphere in this hotel Very modern but very bright/light first thing in the morning. we had to cover the windows with black plastic to stop the early morning light waking us.
Modern hotel. Rooms very comfortable, spacious and clean. Good overnight stopping point. Not near enough to village centre. Cleanliness in public area poor i.e. ants on the floor and flies everywhere.
Excellent facilities, helpful staff particularly in the reception and its edge of town location. Restaurant menu could be improved, very poor choice available.
unfortunately parents should not leave children alone in one room - we had noise until 3 AM and the Hotel Management should not give rooms to children alone - children (under 15) should always be accompagned by one of the parents..
The rooms are quite spatious and well decorated We booked this hotel while travelling through the Pirineos and chose it because of the inner and outer pools: the inner pool was closed and will be for some time as we were told, the outer is like a large tank in a basement (shadow almost all afternoon). When pools are not working we shoud know it when consulting bookings.
The restaurant was good and reasonably priced. We had a suite with the upstairs loft bedroom and the ac did not work and we suffocated as it was extremely hot on the longest day of the year after the building sat in the sun. Front desk would not answer the phone, after getting dressed and going down there, found her on the phone with her boyfriend ("ok sweetheart, i'll talk to you later, I love you").
Modern design, Spacious room Extra charge of spa facilities 21€ per person per day, far from the center
The rooms were a decent size and were kept impeccable. 1- its proximity from the city centre on the website is misleading. 2- The taxi service they contacted for us ripped us off (8euro instead o 4). 3- The rooms, although modern with clean lines are not functional. No hairdryer, no kettle, no mirror for make up and no space to put your toiletries.
Hotel spacious and clean No facilities for laundry - no price list for laundry, two days if sent out.
Too hot in the room
The hotel was a short walk fron the town centre. It had very friendly and helpful staff and good restaurant facilities. Despite what is says on the booking.com website there is no WiFi and there are no laundry facilities.
english speaking recepionist was fantastic. Well appointed , great location to explore the mountains and historic sites eg monastry
Modern, purpose-built hotel located in a residential area. Jaca is a small place, so even though the hotel looks like it is in the outskirts of the town it is actually only five minutes' walk (uphill) from Calle Mayor, the major artery of the Old Town.
convenient stop in the pyrenees breakfast sparse
Location in center of town. Internet available at hotel and nearby. Good food. Quiet rooms.
Good quality and very clean Very noisey young families
Close to the town centre, staff were helpful, rooms clean but a little dated, would stay there again.
A lovely hotel with friendly staff and a great pool!
Very clinical. Walls are very thin - could hear noise from all bedrooms around us the next morning.
Location of hotel Hotel is somewhat dated
Swimming pool lovely; restaurant excellent; proximity to town (shops, sights, liveliness).
The hotel is in an ideal location, surrounded by fantastic scenery and close to the mountains for walking etc. Excellent standard of food and service in restaurant. The bar area is not very comfortable.
Location in centre of town. Rooms ok and air conditioning very effective. Breakfast very good value. Very limited parking in hotel and in surrounding streets. Thier garage has very low headroom.
We loved the location, only 5 minutes walk from the centre of town. The pool area was lovely to relax in. Room was great value for money. We would use this hotel again. No
Friendly staff and, being disabled, I was able to easily use the swimming pool
the beautifull position and the very kindly and helpful staff
Mainly good food in the restaurant Sometimes the food wasn't so good. Perhaps a different chef?
Architecture, surroundings and integration of the hotel in that Tv was not working
We liked the creative interior design, the comfortable lounge and the truly exceptional food
Wonderfully situated in the mountains. Calm. Good restaurant. good infrastructure.
Breakfast would be better. Some times room was not cleaned properly.
This was an overnight stop on our way to Spain. The hotel is conveniently situated near the Somport tunnel. We got the room at a reasonable price. The view from the room was lovely. The restaurant menu, whilst not extensive, was good as was the food itself. The breakfast could have been improved with fresh bread. We got the room at a discount. I don´t think we would have paid the full price for it.
A quiet beautifully located hotel with unique decor, fabulous views and a great resturant. Out of town but a pleasant walk in along the Camino Route, by rushing rivers and under lovely big trees- a joy.
The sound of the mountain stream was delightful to fall asleep by. There were many flies on the terrace and even flies in the room and at breakfast. The food both in the evening and at breakfast was what one would expect in a cafeteria rather than a restaurant.
Located in the very center of the city close to the local places of interest
The friendly and helpful staff. The breakfast, which was included in the price, was very good. This was only a one-night stopover for us, but we would definitely like to return to this hotel and region of Spain for a longer period.
Lovely hotel in good, quiet position in town centre None
Staff try to speak english eb were very helpfull No wifi avalable
Great, great value!! Really nice room for a very reasonable price in the very centre of the town. Breakfast not luxurius, but really enjoyable: coffee, oranje juice, ham/cheese sandwich and biscuit/croissant, and you can enjoy it from 7 to 11! Staff was helpful and nice. Very comfortable beds, quite rooms (4th floor), flat screen tv, free Wi-Fi... The room was cooled/heated by a very modern and a little bit too noisy air conditioning system. a minor point though, because the rooms were very good insulated, so we just had to switch off the a/c when going to bed and the room remained warm all night.
excellent location at the center of old town Jaca. Staff was very helpfull. Room was clean and basic. Small balcony.
Quiet, nice view from balcony, restaurant good value Restaurant had no atmosphere
Great helpful staff centre of town clean rooms None
This was a real find - a very comfortable room with its own inbuilt "conservatory" with fantastic mountain views in a very pleasant hotel for just €39, including a good breakfast. There were only about a dozen guests in the whole place, and it amazing that it could be quite so "low season" in a ski lodge situated so close to main summer holiday areas of the Pyrenees.
comfortable rooms, good breakfast
Quaint old hotel in a ski resort, buffet breakfast was decent. The ski village turns into a ghost town in the summer. The hotel is rated as 3 stars but I would give it 1. The entrance is smelly and mouldy, the hotel needs lots of updating. The room was modernized but not very private, you see and hear everyone all around you. It was over priced for what you got.
Except for a problem below, the hotel staff were friendly. I read comments on the rooms not being very nice, but I was pleasantly suprised. The hotel is old, but it and our room are in very good shape. The style is more like middle evil meets country ski, and I found it quite charming. Our room was facing the mountain and had a great enclosed terrace. I really found the room very comfortable and was thrilled with the 32¨ flat screen on the wall. The only thing that I did´nt like about the hotel was that when we arrived, we were given very bad and inacurate directions to the parking space that we had paid for. While hunting for the parking area I met another couple from the hotel who were equally lost with the poor instructions. When we got back to the hotels the front desk staff politely but arrogantly told us that it was our fault for not being able to follow directions. Except for the manager (50ish thin man) who was wonderful, the staff had no idea what the inside of the multi-area parking structure even looked like. They continued with their arrogant ignorance even after I had to make a second misguided trip to the parking structure.
The room was quite big and the staff was helpful. The hotel is located very near to the ski chairlifts.
comfortable and great location. Staff wonderful and accomodating.
Friendly staff and the ability to take pets was a benefit for staying in this area Whilst the hotel accommodated pets, they had a policy that you were not allowed to leave the pet in the room when you weren't there, this restricted activity over other hotels that did not carry this policy. Extras were charged for everything you wanted to use, i.e car parking, WiFi, pet surcharge and meals as there was no option for accommodation with meals included. This meant that the final bill was far in excess of double the cost of the room.
The restaurant is very good. Hotel desk is courteous and efficient. Location is quiet. Room was not very spacious and cluttered because of too much (old) furniture. Hall was noisy, because of the bare wooden floor.
Choice of quality or cheaper restaurant. Very professionally run.
very nice family run hotel. restaurant was a bit pricey
Good staff, great help. Tv, only Spanish channels.
The staff were absolutely brilliant, and went out of their way to ensure we were comfortable. Our Spanish isn't particularly good, but a great deal of fun was had in attempting to communicate, and they made our stay highly enjoyable. Great dinner too.
simple and clean value for money a little noisy at times, early in the morning
The traditional feel of the decor, whilst still being comfortable. Reception staff all speak good English
A tastefully modernised, beautiful old building within easy walking distance of the town centre. Staff were very friendly and courtious.
good location, friendly staff, clean hotel.
We liked its situation, right in the center of lively Jaca. The rooms were very nice and the breakfast excellent. No
Central for all amenities. Jaca was a pleasant surprise. No Car Parking,
Centrally situated in Jaca, a most pleasant medium sized town. A good selection of restaurants nearby; overlooks the Fort and a pleasant open space. Comfortable rooms, excellent value.
The hotel was plain and down to earth. good value for money. would use again.
Hotel Mur was in an excellent location opposite the castle, close to shopping and restaurants. It was well placed for exploring the rest of the countryside, breakfast was good value and the room was quite lovely as was the whole hotel especially being open since 1875. No parking available.
location, and service no
Breakfast was poor
a lot of noice in de midlle of the night. The hotel staff didn't do anything about it
Everything. They gave us the possibility to leave the room at 3pm. They would have ski lookers for all the equipment, not only for the skis. They request a deposit of 10€ for the TV remote control.
Central location, comfortable room with a balcony, fridge and safe. Secured garage available. Wi Fi throughout hotel, attentive staff and very good continental breakfast which was included in the price.
Very poor breakfast. With one notable exception staff were not customer friendly.