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The staff is very friendly and helpful...especially Herve and Clementine who went out of their way to make guests feel at home but the front desk team is always friendly as well... Wifi keeps cutting off and is very slow...
the location , free wifi and good for family with children,enogh space parking the kitchen has no sponge no liquid cleaner no plastic bag in trash can,,the sink was not clean at the time of arrival,, on arrival they asked me to come back at5pm eventhogh my reservation chick in 3pm and told me they will call me when room is ready but they never call. also chek out was 10am instead of 12noon which was also not the time written on my reservation they keep opligize only, i would stay again if they keep thier apartment well kept and time of chek in and out as booked .
I liked the restaurant, free use of internet and setting of the hotel near the lake. The room was not ready when we arrived at about 6:00pm. The receptionist told us that it was still being cleaned. Then when we finally entered the room after about half an hour, the smell was terrible. Apart from that the room was good.
Excellent staff who were very attentive and helpful Cost of a taxi from the hotelto Nyon station or Geneva airport was astonomical. The hotel only provides free transfer on weekdays.
The hotel was new and all was very clean. The room was large and very good furnished. We did not one evening get a place in hotels restaurant. It was fullbooked.
The town itself was pretty and had a nice street market. The hotel staff were not polite and the room smelt bad. We were also put in the old wing of the hotel.
I like the location where it is near to geneva and with good value of money The room service is very slow and the stuff not friendly espicialy the Resturant stuff Aslo, there was lake of tissues inside the toilet
The location is perfect for families with the benefit of both the lake and mountains. Only slight issue was the fact that the gym had just 5 machines in (not the issue) but only 1 machine was working the others were all broken. If I had booked the hotel expecting to use the gym I would have been dissapointed. The spa was exellent however.
The hotel is located in a central location. Parking is available (however tight) on the premises. It's a good hotel with not a lot to distinguish it it from other average hotels. Our room faced the main street which was very noisy. Also a large group of kids were staying at the hotel and that made for a very noisy environment all day.
god hotwel 4 feamly
Almost everything... Especially the Spa and the Reception Breakfast was very bad... service as well as the food.
We took a two-bedroom apartment here. The apartment was basic but very spacious with all the necessary facilities. The location was good for us to reach Geneva (by car) and the town of Divonne-Les-Bains was lovely. Staff were very helpful and included breakfast was great. Very cheap - Good value for money. There was limited cooking utensils. Kitchen had no dishwasher which is fine, but they did not provide any dishwashing liquid or equipment to do it by hand. We had to specifically request it after arrival.
the apartement was nice cleaning and the fact we had to pay for internet
Efficient, clean, convenient - decent restaurant within walking distance. None really - perhaps it was a litle funtional and lacking cosey comforts - but quite adequate.
Everything Except there is no ARABIC TV Chaneels.
The proximity to the mountains in both France and Switzerland was excellent. Geneva was just a short drive, and Divonne is a pleasent town with plenty to see and do within a short walk. A very clean hotel, although the walls in the rooms could have done with painting, but we did stay at the end of season.
The room was large and rather convenient. The drive to Geneva is not too long and the centre of the town can also be reached on foot. The hotel had an institutional atmosphere, somewhere between a hospital and a nursing home - a bit discomforting.
the freedom to come & go as we pleased throughout the day; the constant hot water; the space in the living area. the noise from other appartments was sometimes disturbing - the sounds reverberated between appartments.
The residence was what we expected. We got an appartment for six persons very wide and clean. Price/comfort balance was ok.
the big apartement with a kitchen
Good Kitchen.Spaceous Room. Free Parking. No cleaning in 5 days. Twin beds were not standard.
Very good location, very friendly and professional staff. Enjoyed it very much.
the ambience no
Excellent Hotel, best design, facilities and countryside site. Wonderful staff and attention. Relax, business, sport or family. I really recomend it and go there everytime I'm in the region.
Everything was great. The most thing i liked is that the toilet and bidets was separated from the shower and relaxing tub. I also liked the sound system in the bathroom. The kitchen was not 24 hour service.
The facilities inside the room was good and it was very good value for money. The hotel reception need to be more polite with the gusts. We arrived at the hotel at 1:30 pm as soon as we came to the reception immediately the receptionist asked us "Are you here for a reservation?" I said yes she said the check in is at 3:00 pm, without checking our reservation and whether we have a reservation or not.
Location, pleasant room, quiet Internet connection never worked in our room - it had been a major reason for choosing the hotel. Luckily wifi was available in reception.
Very functional to do work from in Geneva if you have own transport, otherwise they will have to provide for a shuttle. Not really!
It's a quite hotel, good for relax. The room is equipped with everything such as; kitchen, tea/coffee maker and free internet. Room & bathroom are too small.
Staff very nice a helpful, friendly, breakfasts good, nice cosy area by fire, easy parking, appreciate adsl in room. realxed atmosphere location ok. easy to find. Couch was less comfortable than am used to. am used to room fridge, and tv was ok, but not what I am used to at home.
Quiet hotel The flat wide
nice clean hotel. 15 min. from Geneva.
The front desk staff always helpful and polite. Suite well equipped & clean, free ample parking important as on a driving holiday. Hotel easy to find, signs leading to it ample even late at night. The seperate toilet and bathroom is excellent idea. The living/dining room and balcony (if fortunate to get one) is ideal for cooking in on nice summer evening with good wine and good conversations among good friends. Location is quiet yet central for moving between Swiss and French scenic towns and cities along Lac Leman. Nice woody walks lets you take in fresh air. Sunday market near hotel was fantastic, you'd definitely find a good buy. Boulongerie 5 mins from hotel one of best. We had a wonderful stay.
washing machine for landury and the special price during cetin periods advance taxe payment to be paid on arrival instead on check out
The grounds YOung staff far too stuffy and rigid(EXCEPT the lovely young woman in the morning reception). I do not like being asked daily if I wish to book a dinner reservation. Breakfast costs were outrageous . they need to offer free internet particularly at the star and rating cateogry. And they must work hard to keep up the rooms and public areas with fresh paint and repairs, all failing and detracting from the potential of thiks chateau.
The hotel was ecellent in every way. I shall be going again.
Room and facilities are slightly dated but bathroom very nice. Very good breakfast and old-world charm.
Comfortable and very large bed and the excellent restaurant. Having breakfast on the terrace overlooking Mont Blanc.
This hotel was amazing, if only we stayed for more than one night! The bedroom was very cosy, bed was so comfortable, bathroom was one of the best. The breakfast was expensive but well worth it, delicious!! We will be back. Nothing at all
It is a lovely place, beautiful view from terrace on lake and Mont Blanc. Very nice to have dinner on the terrace, great service. Breakfast in the morning also very good. You can very well visit from there chateau Chillon, Vevey, Montreux and Chamonix, lovely places. Children are very welcome. Unfortunately part of the surrounding is Swiss!
Great location and breakfast area in summer
The hotel staff was very friendly, the location and beautiful pool the comfort rooms - beds too small and somewhat noisy in the back
superb food friendly staff
The staff were fantastic, they oveshadowed anything that may have been amiss.The location beautiful, quiet yet close to Geneva, grounds and pool delightful and the terrace looking at Mont Blanc was magic. The rooms were a little tired.
Luxurious! Quiet and very comfortable room. Or only regret was we only had one night there (we were passing through on holiday with friends).
The spacious rooms There was a terrible smell of carpet refresher around the place and the spa was really old-fashioned
the staff was very helpful and smiling
Room size, Location, free car parking, services. It is one of the best hotel I've stayed on. Hard to communicate with hotel staff in English.
Hospitalltity of the staff was great and they try their best to satisfy the costumers. We we arraived, they upgraded our room to a higher level and they keep staisfying us during the stay althoghu the hotel was fully busy. No
Good atmosphere, nice,big rooms and great views towards the lake and Alps from the balcony, nice but small spa There is not sufficient staff 1 person) in the bar to provide good and timely service. Taking something like 15 min to get a simple beer is just not acceptable and continues during teh evening Something that happened the week before with 2 staff so appears to be consistent. It's annoying and not in line with rest of the hotel.Gym equipment should also be upgraded
service, food and location the rooms need new rugs
Good choice of facilities (restaurants, spa, casino.. ) Room service was poor to finish at midnight!!!
The room was very spacious and comfortable. The restaurant was good. The spa is very small and the machinery in the gym should be replaced, it is very old. There is no internal swimming pool, only an outside swimming pool which of course cannot be used during the winter.
Very nice hotel. Specious rooms, clean, big swimming pool area, very good breakfast. Situated in a small village. Not that much to do around.
The location, the architecture and the staff are all excellent. The view from the very comfortable room was superb. Breakfast service to the room. Late, cold, incomplete. Very disappointing.
Nice restaurant Very unconfortable bed! The mattress was simply awful
very clean ,staff 1st class ,restaurant superb
Very good location & the Restaurant was excellent. The room had charm even if a bit old fashioned.
Staff very helpful, great but basic family room, good restaurant, great location
Cleanliness of the room Services and facilities
The situation of the hotel is superb, overlooking as it does Mont Blanc and the Alps, and the restaurant is excellent. The service is friendly and unobtrusive.
Very nice, feels a bit like home Everything was good
The quiet atmosfere-- nice view over the lake- swimmingpool-- nice food
I loved this hotel! Beautiful charming little house. The staff were really friendly and the house was beautifully decorated in French countryside style. Above all the food in the restaurant was fantastic - truely gourmet and one of the best meals I've eaten in years! I will definitely stay here again. The only thing I can fault is that the shower in the room did not have an attachment on the wall so you have to hold the shower head while showering.
We liked the room we were eventually given, the food, the kindness of the young woman who is always present, the lovely view of the countryside, and the quiet of the location.
Excellent hotel. Kitchen was closed, yet the food in the Bistro was great. We enjoyed the design of the hotel and the great service. Pool could be little bit warmer
Good atmosphere, charming place. Beautiful picture gallery. For that price, maybe a richer breakfast and more modern/comfortable bathroom and bed would be expected
Fantastic location, excellent facilities in the room and in the hotel and its garden, friendly atomosphere. Food also excellent. No bad points
The building, hall/communal rooms, pool and gardens are delightful, quirky and (most of the time) a restful haven ideally situated between the Jura and Geneva. The food is delicious. The service in the bistro in the evening is slow and there was inadequate ventilation in our room
The apartment was a good size for a family of four and had a nice private balcony. The decor is basic. Bed linen and towels are not provided, we took our own. Our children loved the indoor pool which we had all to ourselves both times we used it. Nice walking area and just next to the Swiss border. Fine for an inexpensive weekend break with the family, with the added bonus of not having a TV in the apartment.
The hotel is an 80's style hotel with some new improvements. The room was clean and mountain style the bathroom was in good conditions. We eat at the resturants and it worth the money, there are some menu and it's possible to eat with less than 20 euros pro person. We reach the hotel after about 20km of a quite bad mountain road, on the booking map the place look much more near a big village, that is not, it is up to a mountain.
Small bare rooms, small beds, no tea making facilities. n\ot very welcoming
prior to our arrival we were not informed that the restaurant was closed on Monday and Sunday despite the fact we had requested a table for dinner on Monday evening