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accommodating, friendly staff that took the extra steps to make sure we were well-taken care of. the room was tight for a family of four but comfortable
Excellent room and parking facility, spotless and location.
Beautifully decorated hotel in the centre of Chinchon. Great value for money. As with previous recommendations, do try their restaurant - the roast lamb is superb!!!
location brilliant, parking easy and not expensive, well appointed, room was a little noisy, but would request one overlooking garden next time!
No central heating in bathrooms
Very pleasent city
Excellent town centre location but still quiet, free secure parking beneath the hotel, good value for money.
We found the hotel delightful, across the road from the Paradore and almost as luxurious. The staff are lovely. The hotel is about 100 yards from the famous Plaza where there are many restaurants. Currently reception offers a discount voucher for one of the restaurants.
the restaurant is not in the hotel
We loved the town of Chinchon, and the location was very central. It had parking available The bathroom could have been cleaner. The night was warm, and it was too noisy outside to have the window open, and the air conditioning, although effective, was loud and disturbing.
The atmosphare,location and the service There is no parking on site
beautiful hotel in old convent in the nice village of Chinchon. we were very disappointed that although it was 27 degrees the swimming pool was closed due to 'end of season'.
Garage was convenient but it took a couple of tries for us to understand the door system - two gates to pass through for security.
Hotel in good location with excellent facilities quality of both dinner & breakfast were produced to a very high standard, we would strongly recommend this hotel staff were very helpfull No complaints at all
Beautiful parador and ideally located in the city center. Rooms too modern for parador style. A great plaza Mayor with possibility to dine on a balcony overlooking the plaza Mayor Not so much about the hotel itself, but during our stay the plaza Mayor was not so nice due to the build up of the podium for the bull fight later that week. That made the plaza Mayor for dining in the evening not the nicest place.
This Parador is one of the most impressive I have stayed in. The 17th century Convent ambience has been remarkably preserved..... lucky nuns in those days!! The front-desk staff could benefeit from refresher courses in customer care and how to handle small problems without displaying sarcastic arrogance.
upgrade to a suit because they could not locate your booking at first. set in a beautifull town no
Friendly staff, the hotel was easy to find and felt secure.
The rooms were very clean. Good amenities. Comfortable.
Rooms were exellent The head waiter was rude & unhelpful & meals poor value for money
When booking on line I was not aware that the returant would be closed.
The staff was very helpful,and the breakfast buffet is good value! Internet is very affordable, 5 euros for 24 hours! The location, Public transportation (bus) not very convenient during weekends, and it´s hard to get a taxi. But from Monday to Friday, there is plenty of buses. La Poveda Metro Station is around 15 minutes walking, that´s another option.
The staff, very helpful and professional! I had some problems with my shower. They did not have room service for breakfast.
The hotel is as comfortable and clan with an efficient staff as expected from Ibis hotels allover Europe. Similarly the breakfast and the food at your restaurants leaves much to be desired. Yo should work on this.
24hour facilities,large bedroom,large bed,walk in shower. nothing
A calm hotel, situated neraby Madrid, perfect for one-night sleep in the middle of a long journey. very good value for money
Very clean and modern, would be good for business meetings, conferences etc. Helpful staff, plenty of parking at no charge. Location is fairly industrial nearby, not a place to base a holiday around.
The hotel was clean,staff were good, convienient for the Metro. The breakfast was poor. The lift was poorly maintained. the shower needed attention.
The hotel is a self-contained house built around an internal courtyard which gives a feeling of security. The rooms were a very good blend of old style and new facilities. It was hard to get the attention of reception when we arrived because the hotel was all shut up even though we arrived during the 1 hour period that we had indicated. However it was siesta time and the staff were very good after that.
The room was beautifully decorated, spacious, and we had a view over the Plaza Major. The staff were very helpful. The parking, although secure, is a five-minute walk from the hotel and there wasn't a lot of space, so I imagine not all guests can have a parking space.
Wonderful individual hotel, modern and comfortable, very good restaurant, friendly and helpful staff. The town itself is very quiet - which is what I wanted. Beautiful details in the different rooms and a handsome offering of quality gels, shampoos, etc. Treated me like a prince.
The people of the town were very friendly.
It was one of the best value for money hotels we have stayed at.The decor and rooms were first class and the staff so accomodating.
The room was well equipped and clean; The hotel gives good value for money accomodation. The breakfast-time was as of nine o'clock, which is late in my opinion.
An excellent family hotel, the staff were exemplary and did everything to make a most pleasurable stay.
A lovely little hotel in the centre of a village just good distance from Madrid. On arrival the receptionist did a map for us to get to the train station, and was very helpful. The rooms are very tastefully designed.
Hospitality and attention of the owners.
Friendly, helpful staff, super-clean, breakfast buffet was a little sparse. No, good value for money etc.
We arrive late, somebody was there waiting for us and did his best to have us comfortable.
Friendly stuff, very clean hotel. I recommend it if you don´t mind staying outside Madrid.
Situated just outside a very interresting village - but no information in room as to what was available in the village Had to send back one meal out of two becaause steal was cold. Other meal OK. No apparent access available to swimming pool - though we gave up easily!
We were able to change the booking several times without difficulty or penalty. The swimming pool looked attractive but we did not have the time to use it. We were able to dine at a time of our choosing. The absence of a lift.
I have stayed at this hotel before. I tend to base myself there whenever I have a few things to do around the south of Madrid, as it's a very different experience from staying in Madrid itself. I like its location in the countryside (albeit as part of an urbanizacion) but also close to Chinchon, which has a number of good restaurants. There's a nice pool for relaxing beside when the weather is good. Some of the double rooms are quite small - okay for someone on their own, not so good for a couple.
Fantastic large pool, great for kids -- though oddly they dont normally provide pool towels. It was about 1.5 km outside the old city, a nice walk, but no regular shuttle service so you need to rely on taxis. The hotel staff were extremely friendly and helpful. A very nice place to relax and get away.
It was extremely pleasant location and very comfortable rooms, etc. Great side trip from Madrid or instead of staying in the city. The town nearby is fantastic too.
Rooms were charming and immaculate...lots of antiques. Quiet area out of town. Price was great for one night...45 minutes from airport. We were there in late may...only one other hotel guest...pool not open nor was restaurant. ..no internet!! Not walkable to town where parking is impossible.
The location was good with a nice pool but the bad weather meant we could not use it. apart from the two of us the only other guests were a conference party which was kept seperate. We were the only guest staying in the hotel which meant there was no atmosphere, we were the only diners in the evening as well. food quality was only average but expensive, we left without eating breafast as a table had been set in the reception area for 2 people. Very dissappointed.
The setting for this hotel is absolutely stunning. The staff speak little English which made for a truly Spanish experience. I would highly recommend this hotel to anyone who likes serene settings and traditional Spanish Hospitality.