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Excellent service and good value although there were some hidden costs e.g. parking, which are not necessary in a rural hotel.
Excellent facilities, close to the ski area and very comfortable. The cost of the taxi arranged by the hotel from Geneva Airport was extremelly expensive.
The hotel was in a wonderful location and the large corner room with a large balcony had glorious views. ( We had reservations about room safety at the hotel). We stayed off peak in August and there was only one dining room open. I have read the type of menu they had many times "en Suisse" and my wife and I were disappointed with the standard of the food, its presentation and unusual execution. The waiting staff were very polite.
The facilities, and service, the room. The room was too hot.
The cleanliness and comfort and the fact that they offer free shuttle service into town. But then again, if they did not offer that nobody would stay! They charged the client for everything, Tea water and the charges weren't cheap either.
All super!!!! No
Very friendly and helpful staff, new facility with modern but still cozy features. The breakfast buffet is meager (especially if you show up after 10 am - although served until 10.30), the pool to cold and although staying in a junior suite a small room.
Staff really friendly, nothing was too much trouble. Really great with kids 2 of the resturants had the same menu's and there wasn't that much choice, but otherwise the food was good
We thoroughly enjoyed our stay as our children were staying in an apartment next door and it was most convenient No
The bedrooms are of the highest quality and the bathroom one of the best among any five star alternatives. Everything was beyond expecations. Expensive, but you really felt you were getting fabulous return value. Thanks booking.com for keeping us informed of low-season discounts. Great job! Just a tad over the top expensive
Friendly personnel, the pool and sauna, lovely view of the room, very good buffet food.
Centrally located near train station, shopping and city sights. Helpful staff. Good value No parking on-site.
Ease of access and helpful staff. Bathroom was not clean (hair stuck to wall of shower), breakfast selection was limited.
The Pool was great, the hotel clean and friendly. Restaurant menu limited for vegetarians. No night staff so nothing happened before 7 am
Good location for mountains and lifts, nice view across the valley and large sized comfortable room. In need of renovation in a few areas - bathroom had a bright orange sink! During my stay the restaurant was being renovated so the owners seem to be addressing this.
Hotel too far from tobogganing park, not good with small kids walking up all those hills to get back to hotel after a tired day of play. Didnt have enough choice on food.
All that we required for walking and fresh air
rooms were large decor was dated
Great location, good breakfast It most be great to stay here during winter, but in summer months is too hot and did not have any ventilation.
All facilities were right there in the hotel
I liked the breakfasts, the dining room very inviting and staff friendly - the views were stunning from the breakfast room. I thought the staff on the whole were very friendly.
The staff is friendly, helpful and speak good English. The food in the restaurant is very good, the bar is charming and fun and the waiters and waitresses are very nice. The hotel is within a short walk to other good restaurants, nice shops and the train station. They provide free internet in the lobby or you can buy it in your room. They provide for your use a laptop computer in the lobby. They have free parking outside or you can pay 12 SF to park in the garage under the hotel. Our rooms were charming with pine furniture, a shower in the bathroom and comfortable linens. They provide a lovely buffet breakfast with fruits/juices/ meats/cheeses/eggs/sausage/yogurt/cereal, several kinds of bread, croissants, coffee & tea with a mountain view If you book a room in the front of the hotel the train starts running at 5:45 AM. Not a problem if you do not have the French doors open or if you are not a light sleeper.
Generally very friendly and helpful staff
Convenient location and large rooms A little dated
The wellness area was new and modern. The interior of the hotel is completly out dated.
Please write at least 15 words
friendly and relaxed
position, friendly atmosphere some of the chairs are a little dated and not comfortable.would like a seperate shower in the superior rooms.
location , lounge bar good rooms were cold No fitness room
Hotel position is excellent and good parking
The place is very beautiful, the staff very attentive and the breakfast wonderfull The mattress is not good.
The servive and kindness of the maitre was poor.
The room was renewed, with an adorable bathroom, showering looking out the window and seeing all the mountains was priceless. The terrace was huge, quiet with again a lovely view on the mountains. Breakfast OK, not too fancy. Not too much variety of things, but the necessary was there.
Nice comfortable room with a view of the mountains from our balcony. Generally most staff spoke good english and were very helpful.
beds were very comfortable and the rooms were cosy. Staff was wonderful, food delicious. Very well located.
well located. very welcoming & efficient staff. Good restaurant
The welcome we received and the overall friendliness and helpfulness of the staff during our stay. Nothing was too much trouble. Absolutely not!
Helpful staff, excellent menu and wines, convenient location, good breakfast (excellent fresh bread and home-made conserves). They omitted to clean our room one day, but it was done promptly once it was pointed out. I would have liked access to a computer to pick up e-mails - I don't take a laptop computer on holidays.
The location is right in the middle of Villars, but there is a marvelous view onto the Chablais. They are renovating their rooms, and ours was very nice, with a lovely bathroom. The staff were very friendly and helpful.
The salad buffet in the retaurant was absolutely amazing. The rooms were really comfortable and very big and I wish I had that bathroom at home! The breakfast staff was rude despite having asked for an early breakfast the night before.
The housekeeping staff was very friendly and responsive. Any request was quicky accomodated The rooms were "tired", with laminate peeling off of the bed footboard and closet. I stay in Villars - at least once every year - and find the Bristol and Golf a better value but these other hotels were not available at this time.
I guess it is a good size room with plenty of storage. Good facilities for families Overpriced 3 star at best. Room was not only smelly but bed was terribly uncomfortable. On top floor could hear lift working in room all night. Staff not rude but untrained. Bufffet B/fast tables unsanitary. No sneeze guards over food or tongs to pick food up. Food all handled by guests so if one guest had not washed their hands... Not a risk I was willing to take. Overall very dissapointing. Not a hotel for couples.
The staff were friendly.It is very conveniently located in Villars.I will use the hotel in the future as my daughter is a pupil at Aiglon College and it was very convenient. Car parking was on trust that the local "Traffic Wardens" acepted the cards provided,It worked as far as I was concerned.I apppreciate that in a very restricted area like Villars that space is at a premium so a solution would be very expensive.
Nothing It was a bad experience !!!!!!!!!!!1
Friendly and efficient hotel, good for children located 400m from the pic d'orsay cable car
I've stayed in Villars a lot over the years and I have grown accustomed to mediocre hotels with high rates. The Eurotel Victoria broke that trend! The room was large with great views, the staff was amazingly friendly and accommodating, the breakfast was plentiful and parking was free despite what was mentioned on the website. I'll definitely stay there next time! The only thing I did not like, but it was not really a problem, was that our room was on the top floor which was not reachable by the elevator. I would not think twice about it had I not been travelling with a baby!
Friendly, and comfortable hotel with efficient servce and good location
Excellent location. Splendid service: very friendly and courteous host,
Very friendly and helpful proprietor and staff. Clean, efficient - a great example of a decent, simple hotel - just what we wanted for a 3 day ski break.
I had a very relaxing and enjoyable holiday.
Very clean, kind staff, free room service for breakfast and cozy atmosphere. Parking is free of charge, by the way.
The location of the hotel is excellent for skiing. The staff are very welcoming and the in-room breakfast is a fabulous idea for getting yourself organised for the slopes in the morning! The kitchen facilities in the room should not have an additional charge and each room should have a kettle and tea / coffee facilities.
Easy for ski slopes. Good sized room with good variety available.Pleasant staff. Handy for shops and restaurants no
I arrived late (at about 11pm) and although the kitchen closed at 9:30pm, the waitress provided me with food and drink - excellent service
Hotel staff, comfort
Very kind and helpful staff. It is a very comfortable 'anyplace anywhere' hotel, which was fine for this stay, a bit stale.
Beutiful location and nice staff Hotel generally very run down, old carpets in corridor, very unfresh, bed very sat down on the side - not a four star hotel, booring expensive breakfast
the reseption staff were so beautiful exactly "Geraldine" the location : you have to step up the mountain for a distance more than 10 km to get the hotel. also the house keeping was bad
The room is clean, big and comfortable. The view is good. The location is very convenient. It has wireless internet with payment. There is no coffee cooker or mini bar. Therefore, we cannot have boiled or hot water.
Wireless Internet & Convenient The telephone in the room cannot work.
The hotel is reasonably good
a very nice hotel, in a picturescue location. Very good value for money, higly recommended The price for the breakfast is high
- Customer oriented staff. They really went out of their way to please the customer. - An in-room kitchen with young kids is a major bonus. - Fast service - The staff brought us a baby crib right away. - Covered parking - Pullout bed (fouton) not very comfortable for 4 person room
The room was spacious, the furniture not too old and in very good condition. Quiet location. Nice and clean bathroom including a hairdryer that can be used also for long hair without taking ages to dry my hair.
The view of the mountains. The beds were surprisingly uncomfortable. Including the sofa bed. I think that the quality of mattress and beds can improve.
The mountain views were wonderful. Very nice town in the Alps.
Everything was great, nice view, good service. Great value for the price. The only drawback was the fact that hotel is situated a bit far from main tourists places.
Spacious, clean apartment, well fitted kitchen, underground parking, didn't have to check out until 1800. Quite far from the main lifts in resort.
The view of the Swiss Alpes, no other town has the visibility of so many mountains In November there is still no snow so you will need to go to the 3000 glacier which is about 100 francs just to get there.
the good deal with the price, nice apartment and clean bed sheets, the place was very cold when we arrived
It is very comfortable,there is the kitchen.Very nice wiew.
The apartments are ideal for families or groups. Well equipped and comfortably appointed. Beautiful views. The specific apartment we used was not ideal for small children as the upstairs bedroom is up a very steep set of stairs.
bien. a besoin de rénovation; the dining room has a "mexican decor" not adequate for this region of the world; the mexican music during the breakfast; waiting time at the reception to check out; the hotel did not have our Reservation - we were lucky there was a room available.
Nice hotel, comfortable and clean, friendly staff, good cuisine. Good 4 stars hotel, but too high location (difficult to walk) and problems with parking. To stay there was nice, to leave and come back - was the problem, the hotel for to overnight or for skying may be(we were at summer time).
The view - fantastic. Excellent breakfast - and taken on a lovely terrace. Spacious chalet room. Uncomfortable bed with horrible duvet covers. Cracked sink
I needed a filled ice bucket with two wine glasses, which were not in the room. I went down to the bar in the hotel & the staff were so helpful! They brought everything directly to my room. Nice & friendly service staff! & the view is absolutely incredible from the balcony! The hotel is an older establishment, and the rooms are very small, but I think this is the best value for for money in Leysin where there are not so many hotels!
The food was amazing! Very friendly staff
The view was amazing. By far the best hotel in an amazing area filled with other beautiful hotels. Very romantic and refreshing. Food was great too
very quiet and nicely situeted hotel .nice view on the mountains.. the SPA was "out of order"
The chalet has an amazing view and the staff were friendly. It was worth the extra money to have the chalet room as it was much larger and airier for not alot extra. Our children had a standard room which was very nice but a little small and dark. We all loved sitting in the spa with the snowy alps in the distance. It is not possible to walk to the shops and restaurants in Leysin. It is a bit out of the way. But great if you want quiet.
Flexible and charming team. Great food in the restaurant, including the breakfast buffet. Very clean rooms and well kept surroundings. Flat pathetic pillows and inspite of turning all visible heating equipment off, the room kept heating up in the night. Very good for winters, I'm sure, but not otherwise. Horrible coffee, dispensed by a machine, which is fine, but the beans were burnt. Change the beans.
Location is stunning. Staff very friendly, food at breakfast and evening meal was excellent. None really, although the bathroom was a little darkly-lit.
breakfast dinner not available
Nice view over mountains. A bit isolated but silent and calm location. Cold at night.
silent, beautiful village in the mountains excellent for tourists, who spend only the night in the hotel breakfast
Very helpful friendly staff, quiet place, nice bedroom.
Nothing Hotel in need of updating and staff need course in customer relations
Central location, comfortable and friendly staff.
Manager was helpful, good mountain views from room, sufficient parking beside hotel, room was clean and adequate continental breakfast. Hotel in need of an update and our room was also in need of new carpet.
Good hotel for the active person who only uses a hotel to sleep at night and have breakfast.
The owner was very friendly and helpful. The room was clean, very large, and was reasonably priced. We really liked the Hotel La Tour d'Ai and would certainly recommend it to our friends. No.
Good position, possibility to go to the mountain or other intersting sites, quite place, warming welcome.
Nice room and bath;. Newly remodeled rooms. Pet friendly. Plenty of onsite parking. Most staff speaks English or limited English. Although visiting in summer, noticed ski runs are nearby (5-10 minute drive). A sitting room with a fireplace on the second floor would be a nice place to relax after a day of skiing. Would recommend the hotel primarily due to the location; the drive thru the countryside is lovely and worth experiencing. However, because it is so expensive, would not return again and probably would not recommend the hotel to others unless they knew it would be a very expensive visit. Extremely expensive room, food, drink. Very costly dinner. Menu only in French (no other translations). The room price included breakfast, but for the prices charged, more substantial breakfast choices should be provided. Breakfast is brought to your table and extremely limited (small processed cheese, cube of guyres cheese, small juice, processed yogurt cup, coffee, breads). No fruit, meats, other cheeses, egg, cereal. If another restaurant is open with less expensive prices, go there instead. Due to high prices, not a place for a large family. No fan in room; to cool off the room, had to open windows which meant a lot of road noise until midnight.
The staff and service were exceptional. They accommodated our late arrival and upgraded our room. They were friedly, flexible ad eager to please. I would highly recommend this location. It is a beautiful village where the Rhone river meets the mountians at the head of the beautiful Lac Leman. The inclusive breakfast buffet was excellent. none
The staff were very friendly and were excellent whenever I asked for assistance. Although the food was good, the menu in the restaurant could have been a little more extensive.
I appreciated very much the kindness of the staff in particular at the reception. Very good stay. Will return if in the region. The noise of cleaners in the morning.
Good location , and great facilities
Dedicated and friendly staff, nice atmosphere
Beautiful view and area around the "hotel". The owners of the hotel were very kind and accommodating. Bad directions. The hotel is quite far from Aigle and is difficult to find since the roads are not well marked on mountain top. Make sure to bring a good map. The "hotel" is just a house with three rooms to rent on the bottom floor so we could hear the owners walking around at night. Breakfast was very good but basic.
avoid noisy rooms far from center. Poor breakfast no english spoken
The quite situation before the green mountain panorama. A very quite place to make a holiday road stage or to pass a "green week-end". Some good typical restaurants in the village.
Magnificent location ,
Competitive price, calm location, great view, relaxed atmosphere
The atmosphere was relaxed and the owner was hands on but very relaxed and let you feel at home. No complaints.
surrounding, friendliness of the staff and valuable information provided
Nice view to te mountains from the terrace of the room, clean and quiet place. Check in only after 5pm. Breakfast limited.
Nice room, very good breakfast, friendly people
A very cosy BB a bit outside of town. The (continental) breakfast was really good. The family running the BB was friendly. Highly recommended if you don't mind walking 10-15 minutes to town.
Comfortable room, reasonably close to lifts. Exorbitant credit card charge, no curtain on bathroom window, never anyone at reception, no soaps/shower gel in bathroom. Should not be classified as a hotel when it is a bed and breakfast.
The friendly feel and standard of the rooms. Friendly accomodating staff who were very keen to ensure we had a good stay The bill was a 100 gbp more than was quoted on your site which was not expected. We are still puzzled at this but felt we had to pay it as we did not speak enough French to understand why this had happened - so this was disappointing
Charming chalet. Room very comfortable and warm. Warm welcome on a daily basis. Good location close to ski lifts and a short walk into the village.
Good views. Kind host. Big room. Free WIFI.
It was very clean and well presented. For a holiday it would be a good place to stay. I stayed here on a business trip. As such it was not suitable. There was no "in room" drinks facility (until I asked for it) and there were no soaps or shower gels. Luckily I had a soap from another hotel. Finally, as I was the only guest the heating was on low and I was very cold at night.
Located in a lovely position, with confortable and clean room. Nice and friendly staff available at any time. The wireless well up and running. Breakfast needs to be improved: to cover a range of sliced ham, salami..(not only cheese) some fruit and eggs.
Pretty views No sheets!! No clean towels every day or on any day. The table in the room was old plastic with a dirty cloth covering. One small towel per person for the entire 4 day stay. The mattresses were hard as rocks! Breakfast buffet was awful. The buffet featured corn flakes, muesli, yougurt, chocolate corn flakes, milk, bread, tea or coffee every day. Never fresh fruit, or fresh juice; The wireless internet does not work and the management did not care to repair it. The furniture in the living and general areas was very old and in need of replacement. There was no sauna as advertised unless you walked to another facility and advised them in advance .
The hospitality, it feels like beeing at home. very comfortable. price is a bit high
The great view of the swiss alps from the bedroom window and friendly and helpful staff
Beautiful setting, wonderful, helpful staff, very clean. I think this was an excellent value, particularly based upon rates at other comparable facilities in the area.
People are very nice. Rooms are very quiet and comfortable. Everything was very good.
Good location in town centre, good buffet breakfast. Helpful staff. Reasonably priced. Room on the small side - OK for oner night, but for more I prefer a larger room.
The warmness and kindness by the receiption staff Nothing
It is close to the train station and easy to find. The room was neat and clean. The breakfast buffet was very good.
The hotel is just up the main street from the railway station, Aigle itself is very close but far enough away from the main Lake Geneva area, and the hotel is a good base from which to explore. Excellent breakfast and service from the staff.
Friendly, helpful and cheerful staff. Very pleasant, warm comfortable room, tastefully decorated. Good breakfast. Good location near to station. Would certainly recommend.
ease of access at all times: pleasant staff: good tourist information: excellent breakfasts: clean and tidy: a well managed hotel my room was on the main street and at night say from 11 till 1am there were a few roudy locals having arguments on the opposite pavement each night
perfect hotel for an overnight stay on the way
Friendly staff, especially the young lady who wanted to take me to the car park rather than let me find my own way! Good choice (by Continental standards!) of breakfast
Wireless internet connection for free Lack of restaurant
very warm welcome - great room (with adjoining room for our 13yr old that worked very well) with huge balcony and incomparable views of the mountains. Great to take breakfast back to the balcony to enjoy the sun and views in comfort. Use of kitchen & dining room meant we could suit ourselves re eating in/out. Would stay again
Nice hotel, pleasant stay.
Owner was amazing and very nice. Great food and room was pretty nice. The location is a bit out of the way and a little difficult to get to, but well worth it once you get there.
Warm fabulous hosts, superb room - comfortable, warm, and great view. Excellent location, yummy breakfast. Glorious!!!! Absolutely nothing
The house is so beautiful that we like it very much!And the hostess is very kind~~The breakfast is rich.The dogs are lovely~ When we arrived there is no person in the house despite two dogs,we had to wait for half an hour......And the traffic is not so convenient...
Lovely hotel, and lovely owners could not be more helpful
Very friendly atmosphere - guests made to feel very welcome. Owners can provide lots of information about the area and its attractions. Very good breakfast provided. There is a well equipped kitchen for guests who do not want to eat out in the village None
The hospitality and the views. Somewhat difficult to find.
Living the dream review: The best value for money near Montreux. Great beds and showers. Videos and kitchen facilities great. And the view from the window after snowing the whole night- awesome. The free coffee and juice is great. Breakfast is included and includes Porriage, bread, cheese, ham, waffles, spreads, jogurt. Hourly trains from Aigle to Leysin with good connections to Montreux, Geneva, Visp If you want luxury not the place to go, but if you are laidback and want to cook your own meals this place is for you
Rooms are basic, warm and tidy. Some rooms have terrace where you can see Alps mountains. Owner is friendly, as well as her two dogs. Recommend for young people with low budget.