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The receptionist on duty on arrival was so charming and so apologetic for the difficulties everyone has in finding the hotel (lack of signage - the Town Hall is to blame). The receptionist on duty on departure tried to charge me more than my booking confirmation said for the room, on the grounds that we'd had a bigger room than we booked - how were we to know that? I won though.
Good clean and modern hotel with friendly if hard pressed staff (see below).Good room and facilities and convenient location Appalling road signing-ie none Disastrous breakfast arrangements which left us with no bowls,cutlery orange juice or choice of food despite numerous requests to the hard pressed member of staff serving.Ended up a rip off for us as we didnt get a proper breakfast at all.Avoid it until they get this sorted.
Reception very good, rooms clean n comfortable, we enjoyed this hotel Directions were poor, that said, I feel that I'm at fault as I simply didn't get the map/directions before I left home - simple really!
The rooms were a decent size and the price of rooms was quite cheap. It was handy to have a carpark for hotel guests. Very difficult to find. Lacking in basic things like a map of the area. Room not cleaned during the day. It had the feeling of a hospital rather than a hotel.
Good value for the money. Wi-fi all over the hotel. Good parking possibilities.
Very generous accommodation for the price. Clean, quiet and very modern. There is no map available or directions; not on Sat Nav because development not yet completed. Had to go to Tourist Info office in Eperney and ask. Strangely there is no stand-up shower facility in an otherwise modern bathroom!
Clean, new facilities, convenient. Good bed - firm. Good value for money. (Excellent for Epernay) The fire doors were so tight & stiff that when opened they banged shut again. My room was right next to the fire doors, so they banged closed throughout the night.
Resonable price for a night on route to holiday. Clean with comfortable beds and nice dinning area. The kitchen did not have any equipment! We had to buy plastic untensilks at the supermarket and make a picnic! A kettle and some kitchen equipment would have greatly improved our stay.
This Hotel is exceptional value for money and is a prime position. Not one thing
The room was very large and beautifully decorated. The breakfast room was also delightful and the breakfast was delicious. It was a shame to have an indoor pool that was not heated.
We were upgraded to a superior room
extremely friendly and helpful staff, and all the champagne!
great location and parking, clean rooms, helpful staff. Good breakfast except coffee tasted like it had been warmed for several hours beds too firm for my taste, room temperature quite warm even when heat is turned down/off. Had to leave window open, traffic noise. when staying in the front rooms of the hotel
Geen restaurand en bar
Reasonably good location about 1km from Epernay. Very good quality and sized accommodation for a European hotel. The credit card we provided to booking.com as guarantee was debited for accommoation cost by the hotel at the time of booking. This is practice counter to any other hotel that we have booked online or otherwise, usual practice is for payment to be made at the end of the stay. This caused us extra currency exchange expense as the card we provided to booking.com as guarantee was not the one we use for payments. We consider this practice unacceptable and probably illegal as we had authorised booking.com to debit the card in the case of default, the hotel had no authority to debit the card. Also, most European hotels we have booked online include breakfast in their tariff. This was not the case with La Villa Eugene who charged EUR17 extra p
The Front Desk staff was exceptionally well versed and helpful. Help schedule tours, gave great advice reagrding places to go and eat. Very Professsional.
lovely rooms that are large and comfortable. beautiful restoration and breakfast room. at far end of the avenue so bit further to walk than expected but not impossible
We were very pleased with the hotel. The evening meal had a greater choice than our previous visit. The breakfast had a wide choice including a hot buffet. The room was very large and clean. An ideal location being within a minute of junction 22 Autoroute.
Very nice rooms and food was very good Long walk from reception
Efficiency of staff
Friendliness of staff, quality of food and wine, large grassy area at the back for us to exercise our 2 dogs.
Stop over on drive down to Italy. Close to the motorway but well designed with pool and dining area at the back which was very peaceful and surprizingly good
The rooms are reasonably comfy and the hotel has its own bar, restaurant and swimming pool, plus a nice lawn area that you can sit out on. It has no lift, and only a handful of rooms that are accessible without using the stairs, so it's not ideal for those with pushchairs or wheelchairs. The bar and the restaurant are pricey.
We have stayed at this hotel in the past and have found it to be perfect for us as a family. We intend to visit again next year. None
Very family friendly - double sofa bed in addition to the main bed, welcome toy for the kids, free buffet breakfast for kids, and a child friendly restaurant next door. Not enough dustbins in the room and bathrooms!
Location and facilities were both very good. Room was as promised, and staff were very friendly. Nothing at all.
Very friendly and efficient staff. Great service
sooo romantic , built 1700 excellent dining!!! no
The recently decorated (built?) rooms, the entourage of the castle, the view and the service.
The chateau was beautiful and the staff very helpful.Our room was a little small and furnished in a shabby chic style but this was reflected in the price we paid,if we had been staying longer than 1 night I would have paid for a bigger room.We ate in the Chateau restaurant which was expensive but well worth it.Unfortunately, we were only passing through as I would have liked to stay longer.Overall a splendid stay. No other restaurants in the village so for a longer stay you would need to travel some distance if you wished to eat out.Drinks were expensive.
Staying in a castle with moat and beautiful surroundings. Found the 35 euro meal just as good (or even better) than the 50 euro meal. However both were excellent!
we enjoyed the peace and quite in beautiful surroundings. The food in the restaurant was excellent. no safe or television in the room
This was our second stay and as before it was a pleasure. This time we where in a classic chateau room which was really lovely. Food and wine excellent, haute cuisine without being too fussy 20 euros for the dog was a bit excessive but that is the only negative comment we would make
It's a real 16th century chateau, complete with a moat, in the heart of the Champagne producing area. The staff are very helpful and their recommendations for dinner in a small town nearby was one of the best meals I've ever had (at Le Cheneil Blanc)
My absolute favourite hotel. The restaurant is the most amazing experience! Leaving!!!
The village location; the architecture; the grounds; the peace and quiet Staff were a bit distant, we were reprimanded for taking an apple from a tree which seemed rather rude of them, and unnecessary given the price we paid for our room; hotel could have provided information about shops etc in the locality; breakfast was a bit limited
The hotel restaurant in the Orangerie is top class! The Chateau itself a haven of relaxed atmosphere, fantastic rooms and all in a very beautiful setting. The breakfast was not of the same quality as the rest of the experience.
The Jean Moet is situated in the quaint central area of Epernay. It is a short walk to the best restaurants and champagne cellars in Epernay. It serves a simple yet enjoyable breakfast, and is impeccably clean. We had booked a standard room and were disappointed by its size. Definitely worth the 20 euros more to book a superior, which was significantly larger. The bathroom door was a sliding door, much like what you would see in a dressing room, so the privacy level was next to zero. Meanwhile the staff was not on point in telling me what champagne cellars were open on the off-season (even though the hotel was obviously totally booked even during the off season to visit the cellars... did they really not know Moet&Chandon was closed on Saturdays?). Lastly, there were problems with the hot water in our room, twice. The reception compensated by comping our two days of breakfasts.
The hotel is located in the centre of town. Very near the big champagne houses. The staff is very friendly and tried to arange a visit at a small champagne-house. The air was very dry in the room, so we had to sleep with the window open.
Friendliness, location, ambience. No tea or coffee facilities in room. Very slow wifi connection
Very comfortable Noise from other guests arriving back 2am
Good breakfast Room did not seem finished (after renovation?) a lot of little things were missing that you would normally expect, like hangers for your coats, vanity light.
Short walk to the Avenue de Champagne Resturant closed Sunday evening
Easy parking. Quiet. Good location for moving on. Tea-making facilities: unusual in France! Good fair price for quality of provision. Nothing.
good quality/ price ratio, good location, very modest but there was everything needed for one night sleep.
We were impressed with the location and condition of the hotel particularly as it was priced affordably. No complaints. Everything met our expectations, particularly as it was affordable and presented well.
The location was excellent - easy to find and only a short walk into the town centre. If was good to have onsite free parking. The rooms were clean and comfortable. The lighting in the room was very dim and there was little natural light, however as we were only there for one night this was not an issue
Easy to find and although it didn't have a restaurant, we had an excellent meal at the Hotel Ibis which was only a 2 minute walk away.
The bed was comfortable.
Convenience to motorway. Friendly attitude of staff Did not realise that it did not have a restaurant. There were some really near but information in the hotel about local options would have been useful.
Good clean basic accomodation, handy for the motorway, easyu to find No tea or coffee in room
The attitude of the booking in man named Julian was superb, his weloming attitude second to non, a real credit to the organisation and we enjoyed our stay The toilet bowl in our room no 215 was badly discolered in the bottom and never lesseened with any flushes, which really spoilt the overall good impression
The hotel was very clean and in a good condition. The staff were very friendly and helpful. The breakfast food was all fresh and was plentiful A minor point, but there's no hotel Bar or Restaurant (although you can use those facilities at other hotels close by).
Space of the bedroom, location of the hotel and quality of the breakfast. Bathroom in poor condition.
Very helpful staff,spoke good english.Excellent breakfast selection.spacious parking.easy to find. Will use again.
Very convenient for travelling. Surprisingly quiet
Very convenient for one nigt saty between Calais and Germany. Twin room at back of hotel was very noisy. Had requested 2 quiet rooms together and they were not. The gate to the secure parking was open at 3.30 a.m.
Nice location Confusion over payment,already paid to Expedia in April,hotel insisted we pay on leaving,have contacted Expedia already.
Convenient location. Basic but very adequate facilities.Sound restaurant at site, friendly staff.
The freedom in a way to make use of the facillities The hight of the construction of the corridors was too low.
The new restaurant was very good and food excellant. Room basic and clean, all you would want for an overnight stay.
The bed was a true double (Queen, actually) rather than the two singles pushed together which is more the norm in France. We were not expecting a standard Australian/American motel but that's what it was.
Easy to find and within easy reach of Epernay and the surrounding area.Very helpful staff Despite No Smoking signs , the previous occupant smoked heavily as bedroom no18 smelt of tobacco smoke. Fitting smoke alarms would eliminate smoking in rooms.
The Hotel is in a perfect position to tour the Champagne region. Close to Epernay and Reims and surrounded by vines. The new retaurant in the Hotel was excellent, very good value for money in an expensive area. The location for us was perfect, it is however on a busy roundabout. The rooms at the back are better facing away from the road.
Practical, beds comfortable and bedding was of good quality, cleaning was excellent, tea and coffee making facilities,hair dryer, dining area pleasant, convenient location Breakfast was OK, but croissants weren't fresh . When busy the buffet was not restocked quickly, not many restaurants available within easy walking distance
Covenient to major roads, making it easy to find. Good breakfast buffet. Some of the items on the restaurant menu could have been better.
Good air conditioning and shutters to make the room totally dark. Free parking. The room wasnt made up when we checked in but we were a little early so thats understandable and they cleaned it straight away. It was a bit far from Epernay but it was the only thing available as there doesnt seem to be enough accomadation in this area.
I wouldn't consider this a 3 star property, however, location and staff were great.
Location Cheap, thin bath towels. Very, very small rooms for the price. Staff spoke limited English, but helpful. Charged for breakfast even though we didn't eat breakfast. Parking fees.
It was fine for an overnight stay or perhaps a weekend but no longer. The location was good as it was close to the motorway and close to places to eat like McDonalds. The room was clean and of quite a high standard. It was handy having a little restaurant on site that we used for breakfast which was quite good value. The room did not have a waste paper basket which was a bit inconvenient. Also there was a slight smell of urine eminating from the bathroom which lingered during our stay.
It is an xcellent hotel for an overnight stop enroute to the south of France, but I would not hesitate to use it for longer stays. The hotel provides all the basics you need. Bong situated in the Champagne region, the Champagne in it's restaurant is reasonably priced too (Taittinger). House red is fine also. Staff xcept receptionist doesn't speak much Ebglish but are very helpful anyway.
able to park outside room. easy to find from map from website quality of food and decor of restaurant area. We had in fact originally planned to bring our dog, useful to have a room which directly led into the garden area. In the end we did not do so, but would certainly have had plenty of room and facilities if we had done so.
Although the building is a little dated, the rooms have been redecorated and are very nice. There is plenty of room (we had a travel cot). The bathrooms are a good size, with baths. There is also air conditioning which was a blessing. The restaurant was decent and the lounge area was nice to sit in. This hotel was good value for money - slightly better than the Tip Top Hotel which we have also stayed in. Some people might not like the motel nature of the room doors opening straight out, but there is an inner door so the rooms still felt safe and private.
The hotel was easy to find, reasonably priced and had a restaurant and bar on site where we could meet up with friends. The staff were friendly and helpful and the food was excellent. The beds were comfortable and clean. After spending considerable time on the telephone 3 weeks before our stay ensuring that all names and room types were correct for the overnight stop, it was disappointing to find that this information had not been relayed to the hotel reception correctly. However, the receptionist was very helpful and the matter was resolved successfully.
Very friendly staff. Clean rooms, everything worked well. Quiet and easy access to et on and off the freeway.
It was clean comfortable, adequately spacious with all the basic facilities and quiet.
Flying beetles in the room during the night, this was a problem, as we believe they were attracted by the outdoor lights and the closeness of the vegetation outside the window, even the nets did not keep them out. Not a welcoming check in. Poor selection of regional food on the buffet choice in the evening expecially as we had stayed in the Campanile Nord on the way down, which hed been great.
Accessible;reasonably priced;restaurant attached; kettle, tea,coffee etc. a good shower Nothing of any consequence
Reception arrngements were good. Rooms were OK and restaurant had good ambiaince and reasonable prices