Very friendly. Good location in Narbonne
On arrival we changed our room from a twin to a double. We were informed that this would also be a cheeper room, therefore they reduced the rate. On check-out the rate had been increased again without informing us. When I questioned this I was met with a very rude responce from the person manning reception and the manageress! Extreamly rude! I would not recommend this hotel to anyone
In the center of the town As usual - king size beds are small in France. The room was shabby and the bathroom old.
Excellent central position near canal and restaurants. Interesting building and history. manageress
Old atmosphere nothing
The staff was great, the rooms a real treat. Breakfast very good, Location ideal. Early morning (municipal) garbage collection on the street gives wake-up call !
The staff were friendly, the rooms were clean and comfortable N/A
Close to the old town, comfrtable, clean, and friendly staff.
The friendliness and helpfulness of the staff
Location was fantastic, very close to the Cathedral and main square. The staff was for the most part, very friendly and helpful. The room was spacious. Hotel is general is very charming and a nice place to stay. We had two twin beds and it would have been nice for my wife and I to have a double or queen bed. The walls of the hotel are thin and you can hear people in other rooms
restaurant on site, good food & value location on industrial estate
The room looked clean, but when I got into bed there was sand in one. I was alone so used the other bed, which was fine. Everything else was clean. V basic. Tv, no fridge, ok shower. One bed was dirty. Location not great - on an industrial estate... Not clear from hotel description!
we stayed twice at this hotel, once as we went through to Dunkirk and again on the way back, our comments are relevant to both stays
Pleasant staff, nice setting.
Very clean, small roadside hotel. Exactly what we expected from the chain. Nearby restaurant looked like a Denny's in America, but the food was way better.
The staff really were very very good-always a smile !
well sited for our journey from Spain to the UK a little too far from the centre of Narbonne to walk, after travelling all day so the choice of restaurants was limited
Staff were superb and very helpful Location - on an Industrial Estate
The beds were so hard it was like trying to sleep on a park bench, not good value for money
Free Wifi, a bath, close to the motorways, good price Not very big room, distant from any amenaties
Easy access from motorway.Walking distance to restaurant(s).Reception helpful & friendly for this chain 'motel' offering basic standards that are accceptable for price. No secure car park but apparently no problems historically ! & hotel is set at end of a cul de sac type Rd
fine as a transit stopover and the buffet breakfast was best value for money and the nearby restaurant was convenient
if you go in october expect a windy stay on the plus side they do a good continental breakfast no bar facilities when we were there
Pleasant and helpful staff staff
The arrangement for a 15% discount at the Ibis hotel restaurant the duck was excillent
The hotel was quiet, clean and convenient, easy to find, decent restaurant nearby.
Friendly & helpfull staff, comfy bed & good shower - Good Value Decor was a little tired - Could do with a resturant....
That we got a room. If something else near the city were possible to get we had take that instead. I was far away from the citycentre.
Helpful staff. Great facilities....coffee ect Access to outside area for dog. Location good for travellers not far from main routes None
Large comfortable room, good bathroom. Paid single price for double room. Breakfast way too expensive. I ate my breakfast in a cafe in town for one third of the price.
hotel itself was quite ok. we stayed there just one night so it was ok ... a little bit far from the village and beach ... without a car it would be a nice walk and in 30 degrees its not very pleasant :)
It was comfortable, convenient (we had to be in Narbonne but didn't want to stay inland) and clean. A little noisy next to the Casino. The pool was closed - for what reason we weren't told, thus there was nowhere to sunbathe in the hotel complex. It's the first building in Gruissan, so farthest from the sea.
Lack of maintenance of grounds, landscaping etc, looks tired. Very little done to improve the appearance. The hotel generally needs refurbishing
There is little positive to state about this place. The rooms were very small and the property was not maintained.
The Staff were extremely pleasant and courtous at all times and made our very short stay a pleasant one, we would certainly use your hotels again Mrs Janet L Stephens
Bit of a dump really. Overpriced and dowdy nothing to like Dump really needs a good tdy up
we stayed at seven hotels during our last visit to france, le phoebus was the cleanest. and staff very helpful.
attitude of receptionist location not good in winter. Only one restaurant available nearby with exception of casino which had not a suitable menu
Very good room and facilities in the room. Lovely location with beautiful surroundings. Adequate car parking off - road. Not enough choice on the menu, and very pricey.
Hotel was very nice. Unfortunately I was there only one day... Little bit noise, when you have room with street view.
Good location. Only stayed in rooms facing garden- think roadside rooms may be noisy. Nice atmosphere and super comfort room excellent. Breakfast not particularly good value
Clean, comfortable rooms. It has a restaurant that serves interesting food although a bit pricey. Walled parking lot for clients. The hotel sign is small and hard to find in the beginning.
Clean, high quality facilities with friendly and helpful staff.
friendly staff, good location, pool, restaurant very reasonable found cost of alcohol and soft drinks very expensive compared to hotel next door
The hotel was fine, but the directions given by your company were totally wrong, the hotel was in a totally different location to the ones you supplied, it took us two hours to find, and completely ruined our stay at the hotel. I would never recommend your directions to anyone.
Good value for money and free breakfast for the kids. Pool was just what was needed at the end of the day. Lots of choice on eating out in the near vacinity. Bit surprised by the location appearing to be in an industrial estate but the hotel garden hid this well and no problem with noise. Very easy to get to motorway etc.
very close to the highway, nice dehors for breakfast, staff very friendly directions appearing on the website are totally wrong, get off at Narbonne South, the hotel is nearby. Our room smelled terribly of cigars
A nice clean hotel, ideal for a stopover when travelling. Too many mosquitos - I was badly bitten when playing with my child in the play area. It was very hard to find the hotel and the post code on the website did not direct us to the right place when using sat nav.
hotel was clean I was going to take the train to Spain. Hotel location was not suitable for this purpose.
The hotel was clean and the staff courteous. We booked the hotel as an en route stop over to Spain. A good stop over hotel/
convenient for motorway and on-site restaurant open on sunday night The cost of beverages in the bar
Close to the motorway, in fact you can see the hotel as you turn-off, so easy to find. Good standard of facilities for this class of hotel.
Quiet and clean Lack of double beds and poor shower
Excellent manager and staff.
Comfortable accommodation,friendly and polite staff and management who made you feel welcome and made every effort to make your stay as enjoyable as possible.
The manager did nothing but complain
Staff were very welcoming and spoke good English. The buildings were very old and interesting although the surroundings (vineyards) made it difficult to go for a walk.
Staff made you feel welcome. The rooms had all the basic requirements. Location good for touring. Meals were of a 2/3 star standard but charged at a 4/5 star rate, meal for two was over 120 euros.
Good food, very kind and friendly staff. Same basic menu throughout stay
Very welcoming hospitality: excellent food; attractive gardens. Room very hot at night even with shutters open - often not possible during strong winds.
nice location with good infrastructure, relaxing atmosphere, extemely friendly as well as professional service no complaints
Excellent facilities and the extreme friendlessness and helpfulness of the owners. Willing to go the 'extra mile'.
Staff were helpful. Garage provided for 5 bikes. Held gear for us after checkout. Told us local info clearly. Restaurant was spartan and not used by us. Noisy road but excellent double glazing that cut noise out completely
The propriter was very helpful and friendly. It was a little old and worn, but very clean.
The new clean hotel situated in walking distance to city tourist points. Basic but comfortable, good size room. Free internet, easy parking.
A bit run down but OK for the price. Breakfast was a bit 'thin' for the cost.
hotel muy centrico,correcto,todo fue muy bien,totalmente recomendable.
The hotel had an excellent location, close to everything we needed. The staff were very helpful.
Booked two rooms. Both had very small cramped space for WCs
The fact that the hotel was next to a fire station and that i was quite noisy
The Staff waited for me even though the hotel was closed (around 23:30 on Sunday!). There was free wifi in hotel!. Bathroom was really nice and clean.