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The lounge bar area. Dissappointing room, blind not closing properly as result sun getting in as early as six, could not relax. The squeeking sound of the bed everytime you turn-reported no attenton was given untill i reported it again before we sleep on the night of the 24th. The water could not wash in the morning of the 24th. Dissappointed !!
Comfort and surroundings, perfect. The staff were exemplary.
The service of the hotel staff and the facilities were par excellence.
Great place & perfect service
From the welcome we felt spoilt,the setting is amazing,the staff are very knowledgable and passionate about the hotel.The fine dining was very good and the wine selection great.The rooms are beautifully appointed and very relaxing,the gardens are out of this world.We will definitely be going back but for a weekend.
The quiteness and nature, setting of the hotel That there was no warm water to bath or shower
Underfloor heating in both bedroom and bathroom. Complimentary newspapers in reception areas. Friendly staff. The design of the room was poor - the room had only one light circuit so that one could not have light in the seating are with darkness in the sleeping area.It was not possible to watch TV from the bed.
Everything was the way a 5 ***** should be
I loved the friendly service and the room was divine! Loved the under floor heating:) The only downside was that the resturants didn't cater for the Muslim/halaal guests!
Everything! Excellent service; friendly and very helpful staff. Staff knew before we even knew, what might be necessary! GREAT holel at a beautiful location. Wifi leaves much to be desired: intermittent..., but especially the complicated in-log procedures and also the relative expense. At such a top-hotel WiFi should be without charge.
Friendly and attentive owners and staff, and comfortable accommodation. Very good breakfast.
Simply Amazing! The house is located in walking distance from all of the best gourmet dining. The hosts we're extremely friendly and welcoming. With its comforting feeling of home it was the perfect relaxing end to a long South Africa vacation. The breakfast was outstanding and the service top notch. I can't say enough good things about this place! The wine tour their daughter gave was excellent, the food recommendations were spot on, and they even let me take the antique rickshaw for a ride to dinner. Thank you for the wonderful stay!
The rooms where great with wonderful baths. The owners were lovely and very helpful. Upstairs was a little noisy
The hosts, Elsa and Jaco, were professional yet extremely friendly, who went out of their way to make our stay truly memorable. They suggested places to visit, made restaurant bookings for us, supplied welcome coffee and sherry before dinner and even upgraded our room. Location of accommodation, cleanliness, facilities and breakfast all superb! I could go on singing their praises but urge you to try it for yourself! Having to leave!
Beautiful house right in the center of it all. We were upgraded to a fantastic room with a porch looking out over the mountains. Friendly staff and owners. The breakfast was very good!
Very pleasant hosts, good breakfast, walking distance of all shops and restaurants. Interesting house which had been tastefully renovated Pillows not so good. Ensuite bathroom door not present.
Fantastic rooms, great location
The staff were very helpful. The facility of a late check out was great. Food very good. Room was lovely. Nothing we disliked but just a suggestion...... fresh fruit at breakfast would be nice. Signage to hotel needs to be sorted.
The hotel staff were extremely helpful with suggestions of where to eat and what to see in the area. The food was of a consistently high standard. Rooms were comfortable and clean. A very pleasant atmosphere at all times. Would highly recommend this hotel
Brand new Lovely spa No complementary drinking water in rooms No door between bedroon and bathroom Minimal information given by front desk staff regarding locals restaurants/vineyards etc
Several outstanding aspects: beautiful location, lovely gardens, fine big bedroom and patio - and great service from the manageress who couldn't do enough to ensure we had a great stay.. Some points need addressing for an hotel of this standard: dining room a bit shabby (seats, carpet),;bathroom in need of some maintenance; hot breakfast ingredients disappointing
A restful and relaxing break from city travelling, in a lovely area close to Franschhoek and Stellenbosch A retaurant for dinners would have been good.
Really nice relaxed atmosphere, and friendly staff. Great breakfast.Would defininitely stay there again. Nothing
The rooms were nice and spacious and the gardens and surrounds were beautiful. The hot breakfast was very nice and the staff were friendly and efficient. The only thing I would suggest is to put some fresh milk in the fridges , so that guests could have coffee/tea in their rooms in the morning.
Very relaxing, friendly staff, superb location. Limited DSTV choice
The val D'Or was in a glorious postion on a newly established wine farm. Eating breakfast outside on the veranda lovely, the food was all freshly cooked and the view tremendous. The staff were all very friendly and helpful
We've a reception with a great bottle of wine. Very big room, incredible bathroom and a fantastic breakfast. Very peaceful at night and near the city. The staff is very polite and did all the restaurant bookings for us. Nothing
Val d' Or offered a quiet, peaceful and relaxing atmosphere away from the hustle of the city but allowed us to explore the surrounding areas with ease. no
Very friendly and homely. Loved the honesty system.
very friendly staff, very helpful. excellent breakfast - the best we had in al our stay in SA. lovely hotel in breautiful settings. the staff couldn't be more helpful. was a working area, and we were woken around 6:30am by the tractor outside and the staff coming to work. also it's a bit off the beaten track so ideal if you want tranquility, but too far to walk into Franschhoek.
The rooms around the pool are really nice - large with a huge bathroom and very comfortable beds we decided to stay one more night and were given room 7, which is upstairs in the lobby. The room was 1/3 of the size of the other rooms and was very noisy as one could hear the set up for breakfast from about 05:30 as well as smell the coffee while they were making it.
Rooms were very comfortable and spacious and beautiful fittings. Supper and dessert were very nice A sign before arriving on the site would help drivers not to miss the hotel.As it is one has to keep looking out for it.
We were upgraded to a suite which was excellent, although rather a dark room. Late check out was very good too.
The staff were friendly and the food was excellent
Location was perfect for our trip to the Franschhoek area. Hotel was clean and tidy and staff were sociable
Our stay was only brief however, the hotel was in a great location had excellent facilities, and is a short walk to all the restaurants and shops in Franschhoek. It's also on the doorstep of all the fantastic vineyards. Unfortunately it rained during our stay so we didn't get to use the pool, however the pool area looks very relaxing. In the evening I ran a bath, however the water filling the bath up was slightly brown, so had to abandon that idea.
The staff were very helpful and couldn t do enough for us. would recommend it.
no one at reception afrter 9pm!
We thought that the service from the assistance manager Dawn was outstanding. The breakfast was extremely good and wholesome and the ambiance of the guest house iwas relaxing and welcoming. The whole weekend stay was all that we could have wanted. No
The owners were very welcoming and helpful. The place was very nice.
lack of satelite TV in room
friendly staff ,helped with restaurants.good breakfast,free internet
The stay was excellent in every respect. The owner and staff were really friendly and helpful, the rooms were lovely, and the breakfasts were of a high standard.
high quality and comfortable hotel in excellent central location with lots of character. Good views. Old fashioned bath was in keeping with the character of the place, but in these days of water shortages, perhaps a shower would be more eco friendly.
I liked how accommodating all the staff was - they were so helpful to give advice and make reservations
lovely family accomodation with 2 bedrooms.Great amenities in room .Lovely gardens central for this town