Pros: The comfort, entertainment and ambience is like non other. A few things they could add are USB ports in the entertainment system or have a charging port for passengers. Staff is very friendly and not stuffy like other corporate airlines.
Everyone is comfortable just being themselves! Also loved the seat auction, will definitely use next time!
Oh and free wine/beer? No brainer!
Cons: The boarding was a bit long but again the flight crew made it easier by showing a bit of personality and keeping us informed.
Flight was delayed about 40 min from Vegas to LA but I purchased a movie for a reasonable price. Again, both issues are not the airlines fault!
I felt they actually alleviated a lot of the stress of being late by genuinely connecting with the passengers.