Terrific Time for Virgin Atlantic Firstimer
Pros: I love and appreciate Virgin Atlantic's different approach to customer service, plane decor, counter service (eg. baggage tags not only ask for your name and address but queries for your "favorite thing") and the overall communication style (eg. Safety video and interaction with plane stewards are handled differently). It was more fun than other airlines.
Cons: I didn't like that I had to pay for snacks and food on tickets that cost my family of 5 over $3200. :). Also would like to see more entertainment options for toddlers--only Disley channel available vice Didney Junior. It was two long flights and the entertainment options are a key factor. Perhaps there can be a in-plane library so we can check out books and craft activities for the kids--of course relating to travels--would be a nice touch!