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The spa facilities were very nice and our skin felt great after the thermal springs. The beds were very hard (and we like a very firm mattress!)
Room was very small, airco did not work, matrass was old and worn. Hotel is clearly past its prime and needs serious money to bring it up to standard. As we only stayed, we did not use the spa, hence, these might be of better standard.
Grand decor, great position, nice and quiet, good breakfast. Bar closed very early,or not open at all, evening meals inferior to local restaurants, bed hard, extra charge for pool not clear until you use which is expensive unless you spend a few hours in there. With just a bit more attention to detail this would be a fantastic hotel
Great choice of breakfast Wi-fi only available in the hall
Professional staff, excellent breakfast, great central location
I have stayed there before and this was the cheapest i have stayed for i will use you agian. I have bought a house in the area so will be going again soon.
Extreme high and extra charges for using pool and sauna
It is not common in other spa hotels to charge for using the pool while you are staying there. When I went through the hotel website it was said that the pool is included and it was one of the main reasons for us to chose the hotel. The staff seemed indifferent and tired comparing to other hotels in italy and we've been in quite a lot of places in italy.
All staff were friendly, helpful and always ready to help. With a baby we needed boiling water on occasion (as there were no water cookers in the room) and this was given to us by staff at any hour with a smile. Excellent! The central location and room service/restaurant were very good quality for the money and we would go again anytime. We were dissapointed about the baths as with a name- terme- you associate thermal baths of course. we did not make it to the public baths next door but suspect that these were the actual thermal baths we were hoping to see. good marketing though. facilities were simple but in good shape however.
efficiency, location would not consider it "comfy" or "charming"
Staff friendly Lack of heating. Very restricted restaurant mene
large rooms, comfortable bed, had a garage, clean sheets and towels, breakfast went on until midday, cheapest hotel in the area rooms were not that clean (lots of dead bugs everywhere and tables weren't clean) and breakfast was awful (hardly any choice, all stale, any cooked food was extra)
Low price, clean rooms, good parking possibilities Terrible breakfast, poor food in general, unfriendly staff, no wireless Internet connection although web page promised this
Very friendly owner who provides customised services and takes care of your individual needs, special nutrition and habits. I definitely recommend this hotel.
Free parking, quiet location within walking distance to the city centre.
good - we were there for one night for a family visit and foünd the hotel to be very satisfactory
Pleasant staff. Modern, clean hotel with comfortable rooms Main entrance covered in snow and ice. Not cleared or gritted even though there were more staff than guests!
hospitality of the staff 1) poor breakfast and quality of meal in general; 2) too noisy at night time (because of many junior sportsmen).
Cost of the room 80 degrees F (27C) outside on June 1st but the Hotel do not switch on the air conditioning in the rooms until July 1st! Breakfast was poor in the quality and variety of food on offer.
Newly remodeled hotel. Comfortable, spacious, well-lighted room. I loved the little balconi overlooking the green hill facing my room. Very pleasant and efficient staff as well as management. I was very pleased with the quality service and attention I received.I felt at home at Hotel Valentino.
faux 'oil' paintings hung at random heights throughout are singularly awful. music in all public areas is obtrusive
Fab hotel, massive room, good restaurant, friendly staff, quiet. No complaints
Qiuet, very nice rooms, one of the reception ladies was very helpful. The warm Jacuzzi was nice The free wireless internet connection supplied through a 3G router was terrible. But at least it was free
Plus / friendliness staff, pool area, room comfort Minus / breakfast quality
Friendly staff, excellent room and wonderful restaurant.
almost everything small parking in front of hotel, other parking a bit far
The situation, the staff, the swimming pool The coffee at breakfast
Location, view to vineyard, free parking on site, quiet, free wi-fi and breakfast, good (budget) solution when you travel to south in this region even is not very near to the highway Restaurant for dinner started at 19:00, we need dinner earlier because of our 9 years old son, with friendly staff we found a solution in 10 min. away driving by car in near city Acqui Terme.
the friendly family feel to the hotel, the food and wine were excellent
Nice town and very charming surroundings
Beautiful view from the bedroom. Internet was free, parking was available, TV was ok but no international channels The room was cold at night. Heating seems to have been turned off at midnight. There were no restaurants in the village and the hotel menu was limited. We did not want to eat meat and that was all they had. We had to drive 20 mins to Acqui Therme to eat.
The rooms were adequately clean. The bottle of water was cheap: 50 cent per half-liter. Food was nice but far too expensive... In Castel Rocchero, there was an equally good restaurant but, in contrast to Alice's Belvedere, the prices were low and the cordiality of the staff was high. The bar at the entrance of the hotel was always full of drunk locals and noisy teens. The hotel is run by a family who holds the monopoly of tourism business at Alice Bel Colle - high prices, low (no?) sympathy and hospitality, mediocre quality. The "cherry at the top": tables were marked for breakfast - sight-seeing tables for italians and whoever they intend; regular tables for "the rest"... We've never seen this in any 5 star hotel... unique in its worst sense!
Thank you everything was very nice!!!
great location and fantastic people. good value for money. breakfast is basic but ok