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The staff was very warm, friendly and helpful. The hotel is located a short distance from the train station - a hub for many alpine rail adventures. The buffet breakfast provides a good variety of choices for both the vegetarian and carnivore. Our room was quiet, clean and comfortable. The decor reminded me of home.
This was our best stay in Europe. Very close to train station, though very quiet. Friendly staff and excellent breakfast and dinner!
Reception staff friendly and helpful, restaurant staff and food very good.
We chose the hotel for its convenience to the railway station and this was good. Break fast was adequate. Our bedroom was dark and dingy and, frankly, rather depressing, with spartan furniture.
This hotel is close to the train station and the staff was friendly and helpful.
The new lift! Friendly staff remembered me from previous visit. Very clean and comfortable room. I just like this hotel - it's a nice place to stay and I would recommend it. As others have remarked, there is some updrift of a stale smoke smell from public areas. Switzerland in general could use a smoking ban in public places.
Central location, excellent a la carte menu
It was close to the railway station. It was clean and comfortable, and quite typical for an older hotel. We only spent one night so it was adequate for our needs. Smell of smoke.
The receptionist was multi-lingual and spoke excellent English There was nothing I didliked about this hotel. It was extremely convenient to the central trail station as well as to the downtown shopping area. It has a really fine restaurant.
The room facilities were excellent, comfortable, super bathroom, great view, spacious. Hotel easy walk to station, shops, restaurants. Breakfast included. Good for short stay on way through Switzerland. Reception not very helpful on arrival, manned only limited hours. Restaurant closed for renovations but still advertised in room. No alternatives suggested. Wifi not free,
goof value; very clean; little "extras" (e.g. free fruit)
Good, central, quiet location
Everything was neat and clean and modern. The private parking worked well and it is well placed in Visp.
Very close to train station. Nice rooms. Good breakfast. There was no shutter on one of the windows. The street lights were really bright and shined through so it was really hard to sleep.
The friendly staffs and the modern facilities and clean room
Offered an early breakfast if we required it No restaurant for dinner
The staff were friendly and helpful. It was nice to have space in the bedroom and a balcony. It was an excellent location. The extra touches were really nice - ie a basket of apples by the elevator. The bathroom was very compact!
Easy access, comfortable, nice design features, good breakfast. The electrical outlet and above bed lighting were broken. We ran out of toilet paper and tissue on the second day.
Convenient stopover location en route to Zermatt. Good breakfast and clean, basic rooms.
Most informative reception (English speaking). Location 20mins walk from centre of town/station(ost) but not a problem. lovely dining facilities. Possibly 'location not being central, but for the price, this is hardly a problem. Those with mobility issues need to know this,however.
Pleasant and friendly staff, clean and comfortable room, good breakfast in nice surroundings, convenient for town and rail station
Proximity to station Namesake breakfast and internal facilities also not adequate to qualify for a three star
The location of this hotel could not be better - immediately outside Brig train station. My room was at the back so I was not disturbed by train movements or announcements. I suspect front facing rooms may have more of a problem. A very acceptable hotel for a short stay in the area.
Proximity to rail station noise
We liked everything as Location (in front of the Train station), Free WiFi, good staff, the room size, good breakfast. We really reccomend this hotel. We have stayed here twice. nothing.
Stayed there before, so owner remembered me, will be going back again soon. Good hotel excellent location, friendly staff highly recommended. No
The reception staff was very helpful spoke good English. Room was nice and big breakfast. Enjoyed our 2 nights stay at Europe Hotel Love everybit of the hotel
Clean and quiet - that's the most important
The view of the castle from the hotel was perfect. Family room was a strange layout with shower opening directly into the hallway. Didn't like the polyester duvet covers or the stray hairs in the bed. Bunk beds were good for the children but there was no safety barrier on the top bunk and the head space on the bottom bunk was better suited to a young child - our 7 yr old couldn't have sat up in the lower bed.
A straightforward hotel offering all that was necessary for a short stay in a town where most people will be briefly passing through.
This hotel was fantastic. We really enjoyed the great views and wonderful location. Breakfast was simple and very well prepared. The town of Brig itself is full of hotels but we really felt that we made the right choice staying here. Only downside was that we asked for a double room and had two single beds pushed together. This is frustrating but didnt detract from a wonderful hotel experience all round. Hats off to the owners for also providing great internet and library lounge facilities. Excellent!
Very friendly service. Clean and big confortable room. Nice view on the castle and its park. From there, it is easy to walk (3min) to the center of Brig.
Great location in front of the castle, very friendly and polite staff, good breakfast, clean room and good hotel facilities
Price, free wireless internet access & proximity to downtown
Good greeting, nice meal and staff very helpful. Location outstanding - Zermatt and lots of walks.
Desk staff was helpful and the location was convenient to the train station. No air conditioning required windows to be kept open which creates considerable noise.
Free wifi proximity to the station the staff were nice
Close to the station, clean, helpful staff, quiet, very recommended, excellendy wireless internet
central location very basic rooms
Cleanliness, location, friendly staff Not really 3-star in my experience of this level of hotel. Maybe the definition is different in Switzerland. I'd say 2-star but overpriced for that level of hotel.
Lovely hotel, clean and comfortable. Our room on the second floor had views of the mountains. The room was large and well kept.The bathroom had a bidet. The buffet breakfast was great. This hotel also has a lift. We enjoyed a nice evening meal in the restuarant. The hotel is opposite the main railway station but we didnt hear any noise and enjoyed a good nights sleep.
Location of the hotel. Spacious room. Lack of a nice lounge.
Staff were very helpful and the hotel is very close to station but not noisy
The hotel was very close to train station . All the staff were very plesent. The room and bathroom were of good size .The view of the mountains was lovely to wake up to. The bathroom was a bit dated but of very good size .
location, bar/restaurant lack of lounge area apart from the bar which could be very smokey
Close to centre of town. This hotel is fairly average/basic. Only just rates three stars. One night was enough for us.
We stayed at this hotel a number of times. Noticed that the rooms have been upgraded. The station is across the road from the hotel. Bathrooms could be upgraded.
Nice friendly hotel right by Brig railway station and town centre. The restaurant attached to the hotel was excellent
The family maintain a friendly, wonderful hotel in an enjoyable city
The hospitality, swimming pool and excellend food
Very nice family hotel, great country-side location, pool with mountains view, nice breakfast.
Service, local food and wine
I highly recommend this hotel to anyone as it is one of the best in Switzerland. It was very relaxing and the food was just brilliant. The staff are also very friendly and nice and always check on you if you're doing well. It is highly recommended for anyone. Everything was perfect.
The hotel staff made our stay very pleasant. Good breakfast. Near to Zermatt to enjoy Matterhorn views.
We greatly - from a to z - enjoyed our stay at the Turm Hotel. Just love it.
We enjoyed our 3-day stay in this hotel very much. The employees are very friendly and professional. The breakfast buffet is great, we did not miss anything. The location in the village of Grächen is very nice, although one has to consider that it is 8km uphill from the main road towards Zermatt, and it is up to you whether this is an advantage or a disadvantage.
Good hotel, cosy, nice people Nice breakfast, with nice facilities sausa etc
The staff and the service is excellent. Most of the rooms has mountain view and the room is quiet and spacious. Very clean and comfortable to stay. Will stay there again when I am in Switzerland next time. Grachen is about 1.5 hours travel from Zermatt so be prepared