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Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Close to airport Showers didn't work. Not the best beds. Internet did not work
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Very nice incredible value Nothing
Clean pleasant reception staff & food staff great price for the location important essentials available light breakfast included,,sufficient, limited selection cereals, danish rolls, coffee, tea, etc. no phone in the room, all was on the web, and when we finally found the message on the web, it said....'WE WOULD RATHER SPEAK TO YOU IN PERSON, SO THERE IS NO PHONE IN THE ROOM: Queen bed only, no king beds, ... asked for 2 twins, but not sure if 2 twins are available either no room service, food was packaged sandwiches/salads & 1 warm dish @ dinner next to the reception area.
Location is fantastic for an overnight stay. Very professional and classy hotel. Great room. USB charging & plenty of plug points expensive cafe and bar.
Friendly and efficient staff, location (across Terminal 2), quiet, facilities, food Rooms are a bit sparse. No cups for drinking in the room.
Close to airport, new and clean, attractively decorated, staff is friendly, attractive cafe on ground level. Very limited food options, hotel has a cafe with expensive sandwiches on the ground floor but no restaurant, check in is a little confusing since cafe is not separated from main hotel.
The whole hotel is very nice. Modern rooms and bathrooms. You can connect your smartphone or computer to the TV wireless for mirroring or with HDMI cable. WiFi is free. You can get drinks and snacks 24 hours in the lobby. Excellent staff. Excellent price for money. No breakfast included and no mini bar in room.
Hotel was attractively decorated, front staff was very accommodating to our needs. Room was nice, clean and comfortable for two. Location was great directly across from terminal two with a shuttle going between terminal 1 & 2 every 5 minutes. We also took part in the buffet breakfast for 10 euros each. Which included unlimited milk, coffee, juice. Pastries, cold cereal, fruit, yogurt, and selected slices of cheeses and meats. Definitely would stay again if ever in the area. Cafe choices for food very limited and a little pricey, but convenience is expensive, choices consisted of cold sandwiches, premade" warm up meals and salads.
Very friendly and helpful staff. Excellent customer service Close to Terminal 1. The bus connection between Terminal 1 and 2 is great. Clean hotel, functional, comfortable and just what a traveler needs. The price is right. I will stay there again. We only stayed one night. Arrived at 9 PM and checked out at 6:30 AM. Very helpful and friendly staff.
Clean, stylish, comfortable, with most amenities. Terrific value for an overnight stay. Food options were limited, so if you are looking for a full restaurant, it would disappoint. However, there are salads, sandwiches and so on.
The hotel was very modern hip stylish and the staff was extremely welcoming and accommodating!
Comfortable, clean , great staff Basic
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Clean, spacious room
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Convenience to airport and trains, quality of facility and rooms, staff very helpful
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Rooms were clean and staff was friendly and helpful
Very clean room, good staff, and great food at the bar.
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Large room. No noise. Nice design. Good location near Fiera Milano and motorways. Expensive buffet dinner and car park.
Even though the NH Fiera consists into an unusual piece of architecture (apparently influenced by the Pisa Tower design), not many guests probably stay at the Fiera NH unless to attend an exhibition at the fairgrounds! That's one of the main features of that hotel: its location right next to the Fiera! Another one is the parking at a set price 10 EUR/day for the hotel clients. The rooms are functional. Since there was indeed a trade-show (actually several), the place was full and noisy in all public areas. The fitness facilities were not available. I ended up with a room that had apparently suffered some major rain ingress: the floor normally fair wood color was badly blackened and uneven all along the windows... No other same category non smoking room was apparently available for a swap and no compensation was offered for instance free use of Internet in the room... Free WiFi Internet is only available in the lobby upon asking for 30 minutes ticket at the reception desk. Not very practical! In the rooms, Internet use (WiFi or cable) is available but at a cost.
The room. The distance between the hotel and the city center.
cheap, clean too far from the center of Milano
Very near Milano feria, clean to my question where stops the bus for to go to the airport the answer was - it is not hotel bus and they don't know, when I was ask olive oil for mozarella chees the answer was there is no any oil in breakfest - the staf not profesional
Very clean and elegant. The parking is excessively expensive, not reasonable.
Clean Fitness center was closed without prior information. The actual gym-machines were plugged in and operational, but there was work done nextdoor. The reception were not helpful in finding a compromise.
There's nothing very important,I was shocked when I entered the room it was too small that we have to sleep with holding your luggage.we can't pass from corner to other 2 persons together.it's really something for the money I've paid I can get something better.But it has one advantage it's next to the Fair. One day I asked to take an apple,the waitress bring me 2 from the kitchen.The other day they didn't give me .I said why you put them on the breakfast buffet?they said it's only for decoration and the next day the same.& if u know how much we paid per night & we couldn't get an apple.I have never had such a thing i stayed in big hotels around the world and nothing happens like this.
The staff was friendly and the proximity to the conference venue was good. The bathroom was comfortable. A lot of people will visit this hotel for business purposess; it would be logical and fitting to the 21st century that internet would be freely available in each room. The rooms are not that cheap, so I would have expected free internet.
buffet proposed during the fair service in the restaurant good (better than reception desk for sure) very poor service for check in and also check out. Room was over heated and too small...not even able to check for mails in the room...
everything was brand new, very nice and modern design, nice staff, big and beuatiful rooms besides reception staff nobody speaks english
The bed is very comfortable and there are blackout curtains. There is free parking and you're close to the motorway - perfect if you are in Milan to go shopping in outlets around the city, although not the ideal location if you just plan to visit Milan downtown. Breakfast is really above average for European hotels - it's not very easy to find decent coffee/coffee drinks in most hotels in this continent, plus they have fresh fruit and fresh juices. There's a supermarket right beside the hotel, where you can buy a snack for dinner or to take with you for the day. We have stayed at this hotel about a year ago, and I felt this time that it was missing some of the extra care from last time. For example we were first given a room that had not been cleaned - they changed it right away when we went downstairs and told them about it. Some of the bathroom amenities were missing in our second room and also a towel - not a big deal, but it's the tiny details that make an amazing hotel and that we didn't see this time.
hotel was very elegent,the room was great and the bed was very comfortable. staff insisting to enter room to count minibar while i was resting on all the days of my stay..even though i complained to front desk.. a real pity.
I liked courtesy of the staff, very clean room and close connection to the highway.
The food was very good. The beds are small and the staff charged me for items in the mini fridge I did not use.
location for visiting the fair grounds free shuttle bus to and from the fair grounds never on time, kept all of us waiting for hours both ways, takes away the advantage to stay in this hotel.
the room was clean and spacious, good communicated with the fair thanks to the free bus from the hotel and breakfast was great. There were mosquitos in the room and bathroom, the reception staff were serious and very little smiling and besides we were misinformed about prices or ways of how to get back to Malpensa airport, we had to find out the cheaper and best way at the train station close to the hotel. After waiting more than 40 minutes to be served at the restaurant in the evening, the food was mediocre and pasta was not "al dente" but very undercooked.
Very high ceiling and lots of room throughout the bathroom and room - very well laid out and it was perfect after 8 days of European travel
The hotel was good and the staff were helpful, The room decor was impressive and the hotel facilities seemed well up to Holiday Inn standards The hotel was good, but to describe it as being close to the Rho Fair is disingenuous. It is certainly not possible to walk to the Fair (even if it was within walkable distance) as it is separated by railway lines and multiple motorway intersections. The shuttle bus (only twice a day each way) took about 20 minutes (non stop) for the journey. There were a couple of hotels much nearer the Fair and at least one that is literally just across the road from the West entrance. It is one stop on the local railway.
The facility was clean and the staff was very helpful. It is a little far away from the city center but it is easy to get there by train.
It was around a mile from the airport. The photos make it look much nicer than it is. It's location is in an area of some construction, but there is no good view. The area feels sketchy and is confirmed by the sign in the parking lot that tells you that you are parking at your own risk, and they have no surveillance. The exterior is pretty run down looking, however the lobby was rather nice.
Location was great. They had a shuttle to airport too. Requested a non-smoking room. Was put in a smoking room.
the bedrooms were very good.had a good night sleep was a 4 star hotel with a 2 star restaurant.food was very bad.
Stayed overnight.Room was excellent,roomy well equipped and spotlessly clean.Quiet-no excessive aircraft noise.
It went beyond expecation, especially for an airport hotel.
The staff was very helpful...there was a shuttle between the hotel and the airport....the breakfast was wonderful... I did not like the outside appearance of the hotel.
The hotel is very quiet and serene.
The design of the hotel. the shower is not comfortable at all. the water is all over the floor and when we comlainted they told us that this is the way it is and we had to put more towels on the floor. the design and atmosphere of the restaurant of the hotel was really nice but they run out of food at the buffet.
Simple hotel for business and a layover in Malpensa airport. No free shuttle service to and from airport, no walkway to and from airport. Overly decorated, no curtain in shower.
The room was clean and confortable. the bed and pillows were much more comfortable than the ones in other hotels that we stayed at in italy. The hotel staff was extremely nice. Music from the courtyard was too loud. The music lasted way past 23:00 and we had to leave the hotel to make our flight at 7:00.
Nice restaurant in the hotel. The waiter misinformed my wife regarding the cost of the antipasti buffet for which she was charged 12E (he indicated that it was no cost). He also brought me the wrong entree.
Clean, friendly staff, cheap, nice facilities nothing i don't like, had better room and service here than in some of the so called 5 stars
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
Convenient Restaurant not so good.
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
Close to airport , good resterant
Access to the airport. Beautiful setting. Great food. No
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
The convenience and efficiency of the hotel's shuttle service to and from airport. No
Staff excellent with a very warm welcome. We left early following morning and cleared the reception in 5 minutes and courtesy bus on time to airport.
It being close to the airport, and having a shuttle Carpets in room were filthy. Pillows were so stiff and large you could not sleep properly. Restaurant is pretentious and silly.
The staff was very friendly, competent and professional. The room was spotless. Wireless was wonderful to have after weeks without it. The shuttle was right on time. Absolutely flawless stay there.
Very comfortable and cozy. There is a very friendly waitress in the dining room, and the shuttle service to and from the airport was excellent!
it's nice, clean, reasonably modern, has reliable wifi, the staff is nice, and is close to the airport with a reliable shuttle. Breakfast could be better.
Convenience to the airport, attentive staff, cleanliness, shuttle to airport. We were overall with everything about the hotel and would recommend it.
We had an extremely early flight, and the close proximity to the airport and the shuttle service provided by the hotel made it the perfect choice. The staff were friendly and helpful, the hotel clean, the shuttle service prompt and it added up to the perfect choice. We had to leave too early to take the breakfast so cannot comment on it. n/a
We didn´t stay long, arrived late and continued our journey early, so it´s hard to say. Everything was fine for our purposes.
very efficient, excellent food, perectly located to catch an early Malpensa flight
We wanted to be near the airport for an early flight. We were so pleased with Holiday Inn Express. The shuttle was very convenient, the room was super clean and comfortable.
great for catching an early flight at Malpensa airport.... should have free internet everywhere, its a must in any hotel....
Excellent service, clean and modern. Good breakfast. Shuttle service to Airport is not where others are. It is 4€ and leaves from door 4 bus stop 4. No restaurant on site.
Room was spacious, room wifi was good too -They charge RIDICULOUS 8 Euro from the hotel to the airport, a 900 meters drive !!! (just for comparison, the bus from the aiport to Milan city center is 12 Euros, a 60 KM route) - Only one option of restaurant near by (no restaurant at the hotel)... and guess what? All guests go there at dinner time, it get crowded, very, very slow service
The hotel was nice and clean. However, the rooms are very small.It is not family oriented and no restaurant available. Their shuttle service starts at 5:45 AM, We had to take a taxy to the Malpensa airport or else we would have missed our flight.Also, we had issues with their shuttle service from the airport to the hotel. The van was too small and we could not fit. We had to wait another 35 minutes for the next one.
the staff was very helpful and understanding. beakfast was excellent. the location was hard to find
location to the airport. Also the availability (though limited) of getting some food when arrived late. the strange, runny eggs with chunks of hard boiled egg whites mixed in. Never seen anything like it in all my travels and years in the restaurant business. They were terrible. Otherwise the breakfast was fine.
Nice clean rooms, great breakfast! Airport shuttle bus stop w2as hard to find and not very well labled at the airport so we wandered around and could not find it. The reception desk staff at the adjacent Sheraton were very helpful and gave us directions to the shuttle stop all this taking about an extra hour at the airport.
Friendliness of staff Too noisy room, especially regarding air conditioner
Great location. Parking while you are travelling. No connection between frontdesk and airport information. Lack of help in finding out information about flights and delays.
Clean and easy to get to from the airport. Limited food and no where to sit and eat it.
Room was spacious, and having the shuttle was nice. Staff was friendly and helpful. Seems like it could be a good place if you had an early flight, but the shuttle might be an issue, making the airport Sheraton a better option. Shuttle did not run very often, once an hour when I needed it. The driver from the hotel to the airport was a bit rude. I had been in Europe for 5 months and had extra baggage. He only let me put one bag in the luggage compartment even though we were the last stop and more could fit. That meant I had to struggle getting my second checked bag, carry on, and personal item on to the bus and past other people sitting along the narrow aisle until I found a place to sit. Getting dinner was also inconvenient since it was not available at the hotel itself and meant walking to a small selection of local restaurants.
The service No taxi service nearby
Very confortable, very new hotel, very clean, friendily staff far way from everyware, the breakfast ends 15 minutes before the time the say it sopose to end, there are no restaurant facilities
too expensive wireless internet!
We loved this hotel. Everyone spoke English and was very friendly. The rooms were beautiful and the breakfast was plentiful. You will really enjoy your stay whether you're a couple or a family. I highly recommend this hotel.
The pool isn't worm!!!!
The free bus that could take us for free to the metro station The very poor breakfast
The contemporary styling and cleanliness Access to restaurant outside hotel
Using the swimming pool and gym
Great breakfast, Nice hotel
A high quality hotel, well appointed rooms, comfortable beds and good facilities. The buffet breakfast offered good choice. Poor situation.
The hotel was much further away from the fairground as stated on the website
Excellent Restaurant Beautiful pool It Rained!
Excellent swimming pool, garden and park, old fashioned renovated building No route description and direction How to get to the hotel.
The pool The breakfast
The staff were kind, helpful and welcoming. The shuttle was great and on time. The breakfast was excellent. This was an extraordinary value for the money. I would highly recommend this hotel. It was also clean and well appointed. A bit hard to find off the highway- we went on the wrong exit- recommend some additional info since the exit before is very close in name to the one for the hotel.
Shuttle to and from airport is convenient. Somewhat outdated rooms but sufficient for just spending the night between flights. Continental breakfast was not included in the room price.
Location and very helpful staff. We were flying out of Mlan early.
Shuttle service to and from the airport is excellent, always on time and drivers are courteous and helpful.
Totally delighted with the high standard of the hotel Lack of own restaurant or at least some sort of food facilities
Very nice, big room and very quiet. We will be back at the end of June 2007.
that there was a car available to take us from the hotel to a nearby restaurant - and to bring us back to the hotel.
The personnel were helpful and the shuttle most efficient which was the main reason for selecting this hotel. It is not easily accessible and the restaurant recommended was so so.
Good location. Close to airport but quiet. The airport shuttle is fantastic. The driver saved us a lot of time and trouble by asking where we were going and then taking us directly to the shuttle but to the train station. There was a bit of an odor in the bathroom.
Staff incredibly welcoming, polite and helpful - several went out of their way to help with a few light requests we had (such as printing out boarding passes that other hotels do not do). Rooms were also very clean and comfortable and great value for money. Also really easy and quick to get to and from Malpensa airport.
Very good that a hotel shuttle bus can pick you up at the airport. The breakfast was also very good for being in Italy. It says nowhere on the page that you have to call the hotel for the shuttle bus to pick you up.
great shuttle service,great wi fi in your room,good breakfast,proffesional stuff.It's veru good for short term staying.5 min to Malpensa Airport Nothing near.
Clean, excellent room very comfortable, very near station easy to get to new Rho conference centre No internet computer to use at hotel, breakfast very early finish on a sunday 10am could be later.
Very friendly but professional staff, shuttle bus to Exhibition really appreciated
Room and Breakfast No
The staffs are great and really helpful. The internet is free and the surroundings are pretty calm and relaxing. No kettle provided in the room. I guess it is vital for travellers to get some 3-in1 hotdrinks at times, so a kettle is highly needed to prepare hot waters.
Helpful staff, good sized clean and comfortable rooms, nice breakfast room with good breakfast selection, nice gym No English-speaking TV channels
It was horrid. That is all i have to say. Service, staff, breakfast was poor.
Clean, large room, quiet, air conditioning, wifi, excellent value, friendly staff Small reception area, no Kleenex, strange hole in corridor
Very clean. Good location. Too noisy. Such a good looking hotel but with paper thin walls. Could hear our friends talking next door and the tv below us was on until1am and even when the manager asked to have it turned down we could still hear it. Quiet rooms should be a priority when building a hotel. Too bad I can't recommend this great looking hotel.
Clean, comfortable, good service
The hotel staff was very helpful. This is an excellent place to stay prior to a flight from Malpensa Airport.
Very nice room. No shuttle service from Malpensa in the evening. Was not given any warning that taxi was the only service.
The room was clean, big and comfy I booked this hotel because I thought I'd get a free airport shuttle to the hotel, it turned out that the shuttle service is only in the morning and they still charge you 5 euros!! The closest restaurant was 1km walk away and I wouldn't recommend it if your scared of big, barking mad, guard dogs!!
room very nice, clean, starting from 05.15 goes bus to malpensa
the hotel was near the Milan Airport as advertised
Very friendly and competent staff, small size, landscaping, convenience to airport The air conditioning was very poor. We were sweating all night (both rooms) and the outside air temp was actually cooler than the rooms. The manager told us it was functioning normally. I would not stay here again in summer months because of that. Parking is limited. Internet was intermittent.