Our stay was very brief, but thoroughly enjoyable and the staff were most helpful and pleasant. Our room was very good. We are very surprised it is only 1 star... N/a
Hotel very well located, very nice staff giving precious advises to visit the city. Free bus ticket and room perfect. No air conditioning.
Kindness and availability of the staff. Nothing in particular.
Excellent service - staff went out of their way to help, even though they had limited english.
the furniture inside the room...and also the breakfast. the tv's poorness...
Lovely town, great location, friendy staff No
Very nice and attentive personell. The room was clean and quiet. In the middle of the town centre and short distance to (free) busses to the start of mountain paths.
Good location, nice atmosphere, very friendly staff.
Price goodstaff very very very good To noisy courtyard thin walls very hot rooms on top floor
Staff were excellent, the triple room was very large, food great but our stary was only a stop over while driving from Italy to Wales so arrived late & left early next day. Would have like to have stayed longer.
calm and quiteness, silence, good service
the ambiance is very good and i like the fireplace
Pleasant hotel with an excellent ratio quality/price.
We like the comfortable and spacious triple room, the free Wi-Fi and the great pool set in a lovely garden. The receptionist was very helpful and polite. Breakfast a bit expensive for what was on offer
restaurant directions were poor...lack of facilities in room e.g. no hair dryer
Very specious room. Airconditioning made a bit of noise, yet it was not too hot outside, so we had the fan on "low" and not a lot of noise was made... Liked the look of the room: clean, modern without too much things but all basics were there. Quite contemporary look.... Did not use the restaurant but it looks really nice.... Lot of business people.... It's amazing to see that the shower did not have a bar to put shower head. When taking a shower you actually had to hold the hose with your hand...! Is this a way of "saving" water? Really unacceptable for this hotel... I took a bath instead, which consumes even more water...
The windows were open and the smell of fresh cut grass outside. We booked 4 rooms for 3 nights and we chose this hotel for the free wi-fi access and we were told at check in that the free wi-fi internet access was not working and would be working the next day. The next day at 4 pm we were told the wi-fi was still not working and might be working the next day and we needed the internet access for business immediately. I went and got rooms at another hotel and checked out and they wanted to charge us for the entire booking of 3 days for 4 rooms. We worked it out eventually but we were very disappointed with the hotel. They are no longer Best Western and the rooms are very dark and the furniture old and there was mold in one of the bathtubs caulking.
The staff where very polite and helpful. The rooms where comfortable and quiet.
The proximity from Annecy The bathroom was small .... so small ....
The price. The recpetion people are friendly and helpful. While the hotel is not near the main road, still loud noise from main road is still heard very clearly. The distance from hotel to Annecy center takes 10 mins by car.
The consistency of all hotels so that there were no nasty surprises. The one hotel we did not like was because the bathroom sink was not clean, there was no shower curtain and the towels were the size of a bath mat. I had to ask for three towels.
absolutely nothing...to forget it... everything indeed everything...
freedom and no problems no
Welcoming staff, parking gates closed at night with secure access.Very quiet. Towels could be more plentiful - if used in the evening they are still wet in the following morning.No Tea/Coffee making facilities in the room. No food available at any time except breakfast - next nearest facility some distance away.
Lady of the reception was very friendly. Room to small, bed much to small and not comfortable. Bathroom was also verry small. Breakfast was very poor, for paying Eu 5,-!
little bit irratating noise from next room, not cleaned.
Good quality for its price. Excellent breakfast. Friendly staff.
A super deal in every respect-we would go again
Room and price
The hotel was used soley as a one night stop-over with late arrival. Not an ideal stay for a review Romm and bathroom were well furnished with pleasant attractive and out of the ordinary decor. Bathroom was well equipped but shower arrangement was impractical causing some flooding
Good location, close to the lake and restaurant. Easy to get to (10 minutes by taxi from train station)
Decor and bathroom, location
There was a fine atmosphere at the reception when we came, and that lastet during all our stay. We appriciate that.
Small, welcoming hotel
Nice little hotel to stay in, and in summer would be lovely just about beside the lake.
Superb position beside the lake and ready access to a number of good restaurants. Good bathroom.
Room is small. It was noisy in the morning due to the nearby street.
Secure car park, efficient entry and exit, nice relaxing room, efficient cleaning service. Bit too far to walk to town centre. No air conditioning.
Pleasant, quiet comfortable appartment, reasonably well designed. Secure parking. Didn't realise it had a bed settee but it was quite comfortable. We enjoyed our stay and would stay again. Further out of Annecy than described originally on the website. Little storage space for food and no kettle [coffee maker and expresso cups instead]. Very expensive if you break something, we were charged 16 euro for a little coffee pot. Not many facilities within walking distance.
Nice room, closed parking, good breakfast, good service. Excellent value for money! -
Very clean well laid out room and 24 hour ease of access.
Parking, staff and facilities are excellent Rooms are well equipped, but small
For a wedding
Comfort and good service To charge 18 euros for an ordinary breakfast of fruit juice, coffee and a piece of pastry is outrageous. We had to find alternatives elsewhere.
Good location, plenty of secure parking and friendly front-desk staff. Getting served dinner after 830pm can prove very difficult. The restaurant serves until 10pm, however, because the restuarant is too small for the number of guests one is forced to wait a very long time to secure a table. For young children having to wwait can prove to be traumatic.
We only stayed 1 night but all staff were extremely nice and helpful particularly as I lost my mobile during our time there and they were most kind when I telephoned and they have posted it back to me.Thank you and we would most definitely stay again.
Very well located, close to the Congress Center. Free internet.
The location is good. But that's only the beginning, with hotels... The bed was the worst and most uncomfortable bed that we ever slept in, and the lady on reception didn't seem the slightest bit interested to hear about that. We checked out of the hotel and stayed another two nights in this town, but at another hotel.
The building and rooms are a little old, minor details like painting not perfect an old TV, small indoor swimingpool, etc. But well located and excellent breakfast
The beds were too firm
This is not a four star hotel. 3 stars would be more appropriate. The hotel rooms need refurbishing, furniture, carpet , are getting old . Wallpaper is coming off the waal.... Despite that is was a non-smoking room, the smell indicated heavy smoking in the room .
The reception peoples don't speak English (Not everybody). He didn't understand the room numbers! The internet booking letter wrote Total costs EURO 210.00 (3 nights) and "forgot" this not included the breakfast. He wrote: Standard Twin Room, extra bed is more cost. And I need pay EURO 262.20 It's not correct. The beds are very hard. The bathromm service is terrible ( the bath is very small,...)
location and price it was not air conditioned and no fan was available. Also it was a big deal to borrow a hair dryer from the front desk. The hotel seemed to be for old ladies on pensions which made it a quiet place but we prefer a greater diversity of clientele.
The tv screen was too small
Close to the Casino and the promenade. Staff very helpful. Spacious room and clean. Also the Jazz festival was on at the time - brilliant. No hotel parking available (full). parking in the town very expensive. the best I found was at the casino at 1 franc per hour (24 per day or £12). Hotel staff recommended the forum car park but that was more expensive!
only the view of the lake nearby dirty room, noise from the main street near the hotel in web page named as "forest side", staff, prices in the restaurant...
our room and the view Despite the view and the room and good food, the place had no atmosphere and it was difficult to find anyone around. In short, no atmosphere and not terribly friendly.
Best location, superb food (!), parking place in front of hotel. old fashioned rooms but ok.
Huge room, friendly staff. Fantastic location directly by the lake. Very good wine list in the restaurant. Breakfast was poor given the cost (17 Euro). Specifically, the fruit juice was not fresh, there was no healthy cereal, and when I asked for an espresso they gave me instant coffee.
Very nice and eager to please hotel staff. Great location. Prices during high season are way too high, in the low season they're ok. No complaints about the hotel, but about booking.com. I made a reservation for a large double room on the forest side and in the reservation it stated that the room had a terrace, while there's no such room on the forest side with a terrace. It would be good if you'd update this information on the site.
Excellent view of the lake from our balcony. Disappointed with the menu therefore did not eat at the hotel, rather over priced restaurant.The room could do with refurbishment/modernising.
Very good location on Lake Annecy, ideal for sightseeing and access to Ski resports. Very clean and pleasant hotel. Cost of drinks in the Bar and restaurant very high, I was charged 18 Euro's for a Jack Daniels and Coke (at current exchange rates nearly £18!!). As we stayed over the weekend the restaurant was closed on Sundays so had to eat in the town anyway.
Friendly and helpful staff. Good sized family room. Warm and comfortable but basic. Ideal for overnight stop.
Friendly staff Separate bathroom
Good location; excellent service; good value; undergoing needed restoration Limited parking
The location is excellent, a short walk from the train station and touristic attractions. The staff is friendly, helpful and hospitable and the hotel is clean, family oriented, with a good vibe about it.
Comfortable room and nice people. It's a cute city. It doesn't have elevators.
We loved the hotel, and the owner was very welcoming and gave us a lovely room with high ceilings and a spotless shower. The toilet was shared (we got a budget room) but that was spotless as well. Right in the center of Aix les Bains. Highly recommened for a budget traveler. Beautiful old building, well maintained, beautifully decorated. Bed a little on the soft side, but no complaints in other respects.
The location was ideal for what I required. a little dated could do with a lick of paint. Breakfast a little dissapointing
Beds are horrible for another age. Room without window just roof top window. Not that nice for a so called familly room.
the building is beautiful and the location is good The decor is very tired. Although the sheets appeared clean they were holed and darned and when I turned them back I found a silverfish running about and then a flea jumped on me!!!
Hotel was clean and very good value for money. Kind of a mix between old world charm and budget. Furniture is pre 1950's and building was build in another era (1930's). 2 mins walk from the station. Shower was small even though the rest of the room was very large. Had that shower curtain "cling" problem and the shower head didn't fix to the wall.
We booked the hotel for 2 nights, but could stand it only for one (extremely noisy location, no condition, bad chemical smell). The personnel was nice and understanding and refunded us the second nice (and paid some compensation!). So we moved to Villa Marlioz 5 min away,which is lovely! I would keep only the seconf part of this hotel (ARIANA 4*), and simply close this one, as it is not suitable for holidays
no problems the hotel was resonable price clean & friendly. walking distance from aix town centre. restaurant overpriced
Nice clean hotel with good parking facilities, Key to our decision to stay here. Food in resataurant was very poor. Waited almost an hour for main course and was then hard (Duck). Waiters do not speak English either.
Nice clean hotel but How many hotels in this day and age do not have a restaurant or bar This hotel is obviously a summer hotel. It needs to maintain its standards all year round
The personnel were friendly. The restaurant service in the sister hotel was friendly but very much cafeteria quality. We were served by five different staff. The minute you were finished your course your next course was served by another member of staff with no time to relax between courses.. The overall experience in the restaurant was appalling. I feel qualified to make these comments as I have had and run my own rerestau
Confortable room- nice to extend your journey if you like for a special price The staff is not speaking English fluently- the use of the facilities should be for free for the customers of the hotel and open also in the evening
close to the centre of town ,short walk to the shops, parking opposite the hotel. room 1 ,balcony looked on to hedge.
The service was nice and friendly, and it was very close to the city. Food was not very nice and the rooms were quite uncomfortable.
Lovely town, beatiful surrounds, quiet but near the town. Friendly staff and helpful. Comfortable room. No shower to stand in. Little basic for the price.
This was our second stay and as usual we received a lovely welcome, we would definately recommend this hotel!
location near to aix le baines
Room and bathroom were clean. Breakfast was extra but a reasonable selection. No bar facilities, we arrived at around 9pm and there was literally nothing to do and nowhere to buy refreshments. The TV had a selection of channels available, our 11 year old son discovered the soft porn on channel 14. Perhaps some sort of warning or blocking system would be useful.
Budget hotel, good for stopover. View to the mountains. No restaurant, the nearby brasserie was closed.
It's location and the price If the drain in the bathtub was open there was sometimes a sewer smell in the room; the wifi did not work well in the evening (during peak use).
Nice staff. It is difficult to sleep becaus of too much noise from other rooms, from people using toilets, bathroom, walking, etc.at night. The bed is too short for my husbond (1,90 m).
Very close to airport - comfortable rooms - good value breakfast
Nice clean hotel with little brasserie next door that provided good food at reasonable price. Free wifi on request of a code worked well.
Nothing The room was so dirty my child had an asthma attack, and only after changing 3 beds he felt a relief. The experience was shocking!!!
This is the most awful hotel that I have ever stayed in ,house keeping a joke. could go on but enough to say bookings .com should not have it on there books,your standards are much higher. This hotel has a serious problem with housekeeping from bad smells to a leaky saniflow in bedroom, broken showers dust on ledges no toilet paper holdersbedside lights that are not working. we changed rooms. and it was more of the same. drop this hotel
honest friendly staff easy to find good location for overnight stay
Close to city center and highways exit The absence of lift to access the rooms
Free parking, airconditioned room, comfortable beds Bathroom needs renovation
The badroom , T.V. and airco and de very good bed
The owners were helpful, even though they spoke only French, and we don't speak good French. They were friendly and funny and made us feel welcome. The hotel is close to the mountains and is within easy reach of several airports. The weather was nearly 40 deg c, well above normal as this area is surrounded by mountains, and there was no air conditioning .
Clean and welcoming. Cot provided automatically (although we indicated that we would bring our own) at no charge. Good stopover hotel. Swimming Pool included in information, but costs 10 EUR person/day. Description generous - playing fields and busy (noisy) road adjacent. Quite a way from both lake and town.
The staff were very friendly and the room was quiet. I would not class this Mercure as 4 star. It is very tired, and quite a way from both the lake and the city. The food was very average.
i have stayed in Aix Les Bains before but always in the centre of town. this hotel is a further out and a lot quieter as it is back from the main road, so for peaceful stay this is a very good hotel.
It wasn't the easiest hotel to find
Could not buy a snack, very impersonal
Good location, spaceful room. I brought my swimsuit for spa, but they did not allow me to wear it, and forced us to buy sandal according to their rule.. so finally it costed more than 30 Euro/person just to enter spa area! You had better check their rule before going. Room maintainence and restaurant are poor for four-star hotel.
I liked the simple but efficient service provided by friendly staff, and the room was adequate for a short stay. The air-conditioning and room heater did not seem to be working. The price of breakfast was rather high.
Everything needed was there. Rather small but adequate space.
Great motel-style for a stop-over. Clean and good value for money.
We dit not get value for money; the food in the Campagnile in Aix les Bains was bad !
Restaurant excellent staff really friendly and helpful, rooms but clean and warm brilliant shower! Will use again for future trips to the alps.
It was a comfortable and convenient stopover in pleasant surroundings on our way to the Alps No.