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We only stayed 1 night but all staff were extremely nice and helpful particularly as I lost my mobile during our time there and they were most kind when I telephoned and they have posted it back to me.Thank you and we would most definitely stay again.
The beds were too firm
Good location, plenty of secure parking and friendly front-desk staff. Getting served dinner after 830pm can prove very difficult. The restaurant serves until 10pm, however, because the restuarant is too small for the number of guests one is forced to wait a very long time to secure a table. For young children having to wwait can prove to be traumatic.
The location is good. But that's only the beginning, with hotels... The bed was the worst and most uncomfortable bed that we ever slept in, and the lady on reception didn't seem the slightest bit interested to hear about that. We checked out of the hotel and stayed another two nights in this town, but at another hotel.
This is not a four star hotel. 3 stars would be more appropriate. The hotel rooms need refurbishing, furniture, carpet , are getting old . Wallpaper is coming off the waal.... Despite that is was a non-smoking room, the smell indicated heavy smoking in the room .
The building and rooms are a little old, minor details like painting not perfect an old TV, small indoor swimingpool, etc. But well located and excellent breakfast
Comfort and good service To charge 18 euros for an ordinary breakfast of fruit juice, coffee and a piece of pastry is outrageous. We had to find alternatives elsewhere.
For a wedding
Very well located, close to the Congress Center. Free internet.
It was well situated at the side of the Lake. A marina was oposite which is entertaining for people who like boats. None
Hotel staff was very friendly and helpful. It is not located in downtown but in a very nice location next to the lake and easily accesible to downtown. If I rated "facilities" as regular it was because of the reasons enumerated below. It is supposed to have free internet connection and that is one of the reason why I've choosen it. But the wifi didn't work during my 3 days of stay and it was a real nuisance for me as the main reason of my stay was to work. The minibar was not enough supplied and when I asked for it they told me that that could not happen until next day. So I had to buy drinks at the bar, which was quite more expensive.
The leisure facilities ie pool etc
Pleasant Staff, good service
The hotel is a beautiful (chic, modern, clean, comfortable and on par with North Americans' relatively high expectations standards when it comes to hotel rooms) property located right on the lake/marina and away from the dowtown hustle and bustle. Signs to the hotel were posted in town, which made it relatively easy to find. The front desk staff were not particularly welcoming, friendly or helpful compared to most of the other hotels we stayed at. However, they were professional.
Free very secure underground car parking. Large spacious room with good sized balcony. Free room safety deposit box. Helpful reception staff who spoke good English. Contiental breafast was extra cost and extremely poor value with little choice. Hotel was clean but generally was in need of a face lift.
well situated near the lake,the restaurants. easy access to the town by car.hotel was quiet and very relaxing.
Fantastic location, wonderful views of mountains and lake, close to bars and restaurants, short drive into centre ville, rooms clean, large and comfortable, would definitely stay there again.
Good sized rooms, and although a little old fashioned in decoration, they were very comfortable. I wish I'd had more time to try out the facilities as the pool etc. looked great Breakfast was a little disappointing - the tea and coffee were cold and the staff on duty not overly helpful. the option of a cooked breadfast would have been nice.
Very cosy hotel, situated just on the lake coast. Spa-center is very nice. The city center is not near, but the bus station is in 2 min. The breakfast is simple, but the dinner is one of the best in the city.
Nice clean hotel with good parking facilities, Key to our decision to stay here. Food in resataurant was very poor. Waited almost an hour for main course and was then hard (Duck). Waiters do not speak English either.
Nice clean hotel but How many hotels in this day and age do not have a restaurant or bar This hotel is obviously a summer hotel. It needs to maintain its standards all year round
The personnel were friendly. The restaurant service in the sister hotel was friendly but very much cafeteria quality. We were served by five different staff. The minute you were finished your course your next course was served by another member of staff with no time to relax between courses.. The overall experience in the restaurant was appalling. I feel qualified to make these comments as I have had and run my own rerestau
We booked the hotel for 2 nights, but could stand it only for one (extremely noisy location, no condition, bad chemical smell). The personnel was nice and understanding and refunded us the second nice (and paid some compensation!). So we moved to Villa Marlioz 5 min away,which is lovely! I would keep only the seconf part of this hotel (ARIANA 4*), and simply close this one, as it is not suitable for holidays
Confortable room- nice to extend your journey if you like for a special price The staff is not speaking English fluently- the use of the facilities should be for free for the customers of the hotel and open also in the evening
no problems the hotel was resonable price clean & friendly. walking distance from aix town centre. restaurant overpriced
Staff were pleasant, helpful in storing our bikes securely.Breakfast was good value. No airconditioning so stifling hot all day and all night. Electrical fire meant no swimming pool/ spa and no restaurant bar during our stay (no discount) which was poor.
Its a nice hotel, nothing special. Cause of a fire the swimmingpool and other spa facilities arent open. Grund floor/reception is very nice modern and clean. Room could use an upgrade.
Very comfortable and clean, extremely good value for money. Underground garage available. Pet friendly. Quiet although in the center of the town. Very rich breakfast. Deserves four stars.
Peace and quiet n/a
No tea/coffee making facilities
no clock in the wellness area, WiFi too expensive.
The hotel did not offer any non smoking rooms. The room we stayed in stank of stale smoke and no alternative was available. The pool was pleasant but lack of changing rooms was inconvenient. At breakfast, by 8.30, the croissants had run out managed to serve some more 15 minutes later! see above.
Restaurant was good. Room was not as good as expected, and not as good as web suggested.
The food was generally very good. The pool was lovely too Some unpleasant teenagers in the pool on the Saturday evening who spoilt the relaxing atmosphere. The food was good except for the vegetables. Regards question 4, I'm not sure if we are a young couple (probably not at nearly 50) but I didn't like to have to select mature couple!
Secure car park, efficient entry and exit, nice relaxing room, efficient cleaning service. Bit too far to walk to town centre. No air conditioning.
Nice room, closed parking, good breakfast, good service. Excellent value for money! -
Parking, staff and facilities are excellent Rooms are well equipped, but small
Pleasant, quiet comfortable appartment, reasonably well designed. Secure parking. Didn't realise it had a bed settee but it was quite comfortable. We enjoyed our stay and would stay again. Further out of Annecy than described originally on the website. Little storage space for food and no kettle [coffee maker and expresso cups instead]. Very expensive if you break something, we were charged 16 euro for a little coffee pot. Not many facilities within walking distance.
Very clean well laid out room and 24 hour ease of access.
Close to city center and highways exit The absence of lift to access the rooms
Free parking, airconditioned room, comfortable beds Bathroom needs renovation
The badroom , T.V. and airco and de very good bed
The price. The recpetion people are friendly and helpful. While the hotel is not near the main road, still loud noise from main road is still heard very clearly. The distance from hotel to Annecy center takes 10 mins by car.
absolutely nothing...to forget it... everything indeed everything...
The consistency of all hotels so that there were no nasty surprises. The one hotel we did not like was because the bathroom sink was not clean, there was no shower curtain and the towels were the size of a bath mat. I had to ask for three towels.
freedom and no problems no
Lady of the reception was very friendly. Room to small, bed much to small and not comfortable. Bathroom was also verry small. Breakfast was very poor, for paying Eu 5,-!
Good quality for its price. Excellent breakfast. Friendly staff.
Welcoming staff, parking gates closed at night with secure access.Very quiet. Towels could be more plentiful - if used in the evening they are still wet in the following morning.No Tea/Coffee making facilities in the room. No food available at any time except breakfast - next nearest facility some distance away.
little bit irratating noise from next room, not cleaned.
The proximity from Annecy The bathroom was small .... so small ....
It wasn't the easiest hotel to find
i have stayed in Aix Les Bains before but always in the centre of town. this hotel is a further out and a lot quieter as it is back from the main road, so for peaceful stay this is a very good hotel.
Clean and welcoming. Cot provided automatically (although we indicated that we would bring our own) at no charge. Good stopover hotel. Swimming Pool included in information, but costs 10 EUR person/day. Description generous - playing fields and busy (noisy) road adjacent. Quite a way from both lake and town.
Could not buy a snack, very impersonal
Good location, spaceful room. I brought my swimsuit for spa, but they did not allow me to wear it, and forced us to buy sandal according to their rule.. so finally it costed more than 30 Euro/person just to enter spa area! You had better check their rule before going. Room maintainence and restaurant are poor for four-star hotel.
The staff were very friendly and the room was quiet. I would not class this Mercure as 4 star. It is very tired, and quite a way from both the lake and the city. The food was very average.
Superb position beside the lake and ready access to a number of good restaurants. Good bathroom.
Small, welcoming hotel
There was a fine atmosphere at the reception when we came, and that lastet during all our stay. We appriciate that.
Decor and bathroom, location
The hotel was used soley as a one night stop-over with late arrival. Not an ideal stay for a review Romm and bathroom were well furnished with pleasant attractive and out of the ordinary decor. Bathroom was well equipped but shower arrangement was impractical causing some flooding
A super deal in every respect-we would go again
Good location, close to the lake and restaurant. Easy to get to (10 minutes by taxi from train station)
Room is small. It was noisy in the morning due to the nearby street.
Room and price
Nice little hotel to stay in, and in summer would be lovely just about beside the lake.
Best location, superb food (!), parking place in front of hotel. old fashioned rooms but ok.
only the view of the lake nearby dirty room, noise from the main street near the hotel in web page named as "forest side", staff, prices in the restaurant...
Very good location on Lake Annecy, ideal for sightseeing and access to Ski resports. Very clean and pleasant hotel. Cost of drinks in the Bar and restaurant very high, I was charged 18 Euro's for a Jack Daniels and Coke (at current exchange rates nearly £18!!). As we stayed over the weekend the restaurant was closed on Sundays so had to eat in the town anyway.
Excellent view of the lake from our balcony. Disappointed with the menu therefore did not eat at the hotel, rather over priced restaurant.The room could do with refurbishment/modernising.
Very nice and eager to please hotel staff. Great location. Prices during high season are way too high, in the low season they're ok. No complaints about the hotel, but about booking.com. I made a reservation for a large double room on the forest side and in the reservation it stated that the room had a terrace, while there's no such room on the forest side with a terrace. It would be good if you'd update this information on the site.
Huge room, friendly staff. Fantastic location directly by the lake. Very good wine list in the restaurant. Breakfast was poor given the cost (17 Euro). Specifically, the fruit juice was not fresh, there was no healthy cereal, and when I asked for an espresso they gave me instant coffee.
our room and the view Despite the view and the room and good food, the place had no atmosphere and it was difficult to find anyone around. In short, no atmosphere and not terribly friendly.
Nice people,the place is calm, tha garden is very romantic
The staff were very welcoming. The restaurant provided a varied selection on the menu and food was well prepared and beautifully presented. The swimming pool area was kept clean and there were plenty of chairs etc for relaxing. The bathroom was very small. A kettle for tea/coffee making, and a fridge would be a welcome addition, but I realise space is an issue.
Not as close to the lake as it appered frmthe information and on a main road.
Evening meal was excellent
Good retaurant: good pool; helpful staff Hotel in need of updating bedrooms and in particular the bathrooms - hand held showers over a bath which don't stretch far enough to enable you to stand while showering not really enough these days. Much further out of town than had realised. Only just walkable in daylight: a car or taxi was needed otherwise to get to the port, the lake or the town centre.
Peaceful and quiet. Good food, friendly and helpful staff. Pleasant, restful setting. No complaints.
Lovely garden. Very French old-style hotel design- great if you don't like the uniformity of most hotels. The most comfortable bed we had on our week long road trip- with duvet instead of the blankets everywhere else. Breakfast looked to be just a cold buffet so we gave it a miss and drove to the port for a cafe breakfast.
The room was lovely and nicely decorated, with a huge comfortable bed and nice bathroom. Nice gardens outside. Very good value for the price and I would definitely stay there again. It is not in the centre of Aix les Bains but this is reflected in the price. It is a two minute drive, in a residential area..
Very nice hotel with beautiful garden. Very good price- quality ratio. Location is good if you are driving. Lack of air conditioning can be a problem when the weather gets really warm. Communication was not always easy as I dont speak French
We had requested a quiet part of the hotel and they assigned us a great room in the back overlooking the garden. The room was immaculate, beds good and it was very quiet. A bit difficult to find, but easy in and out of town.
It was a comfortable and convenient stopover in pleasant surroundings on our way to the Alps No.
We dit not get value for money; the food in the Campagnile in Aix les Bains was bad !
I liked the simple but efficient service provided by friendly staff, and the room was adequate for a short stay. The air-conditioning and room heater did not seem to be working. The price of breakfast was rather high.
Great motel-style for a stop-over. Clean and good value for money.
Restaurant excellent staff really friendly and helpful, rooms but clean and warm brilliant shower! Will use again for future trips to the alps.
Everything needed was there. Rather small but adequate space.
You can't call this hotel ! Motel would be more wright....and very expensive one !
Good sized family room with bunk beds in separate room. Quiet location with nice views Frustrated that large restaurant was supposedly full for late arrival
lovely location, big rooms, totally non smoking its better to have a car, as public transport near hotel is very limited and taxi is very expensive
the swimming pool, the staff, the entertainment the dinners
Such a lovely hotel we stayed an extra night. It was so relaxing and the gym, pool and spa were a real bonus. Good value for the standards we received and very reasonable prices in the bar
Close approximity to Chambery airport. Clean hotel, a little dated in rooms and communal areas, with limited restaurant / bar facilities for a medium to large hotel We picked this Hotel for its advertised Spa facilities, and had travelled some distance for our stay. The staff gave us incorrect pool & spa open times! Even so we arrived at these facilities earlier than the actual closing times and were still not allowed to use facilities, which was incredibly rude and poor service. We then attempted to use facilities the following day and were told that in France shorts were not allowed in the pool only speedos for males! Any visitor from abroad should be made aware of this!
As usual, lovely place to relax. It's my third visit, and, certainly, not the last!
Our kids was not allowed to use the pool because they had the "wrong" type of swimsuits,their swimsuits apparently looked like shorts.The guy was very rude.
Great place to relax and chill out, probably, best hotel in aix les bains. Nice swimming pool, beautiful location, extremely friendly stuff, will come back!! It will be nice to have a free "navette" to go to the lake as it is quite far away, and there is not much public transport
Relaxing environment and excursions organised by Vacances Bleus representative swimming pool guard was extremely picky with anything we did he didn't like, but didn't seem to have any problem with French guests behaving similarly
calm and quiteness, silence, good service
Very specious room. Airconditioning made a bit of noise, yet it was not too hot outside, so we had the fan on "low" and not a lot of noise was made... Liked the look of the room: clean, modern without too much things but all basics were there. Quite contemporary look.... Did not use the restaurant but it looks really nice.... Lot of business people.... It's amazing to see that the shower did not have a bar to put shower head. When taking a shower you actually had to hold the hose with your hand...! Is this a way of "saving" water? Really unacceptable for this hotel... I took a bath instead, which consumes even more water...
Pleasant hotel with an excellent ratio quality/price.
The staff where very polite and helpful. The rooms where comfortable and quiet.
restaurant directions were poor...lack of facilities in room e.g. no hair dryer
We like the comfortable and spacious triple room, the free Wi-Fi and the great pool set in a lovely garden. The receptionist was very helpful and polite. Breakfast a bit expensive for what was on offer
Staff were excellent, the triple room was very large, food great but our stary was only a stop over while driving from Italy to Wales so arrived late & left early next day. Would have like to have stayed longer.
The windows were open and the smell of fresh cut grass outside. We booked 4 rooms for 3 nights and we chose this hotel for the free wi-fi access and we were told at check in that the free wi-fi internet access was not working and would be working the next day. The next day at 4 pm we were told the wi-fi was still not working and might be working the next day and we needed the internet access for business immediately. I went and got rooms at another hotel and checked out and they wanted to charge us for the entire booking of 3 days for 4 rooms. We worked it out eventually but we were very disappointed with the hotel. They are no longer Best Western and the rooms are very dark and the furniture old and there was mold in one of the bathtubs caulking.
the ambiance is very good and i like the fireplace