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The breakfast was very poor
The availability of the restaraunt and bar within the hotel as well as the location (off the beaten track, but close to major roadways). The swimming pool was open at hours that made it inaccessible for me. Also, having two smaller beds pushed together to make one big bed was a little uncomfortable.
Pet friendly rooms Lots of stairs
The breakfast was excellent and the dining staff extremely helpful no mini bar!
nice quiet room, very nice view to park/castle, highway imperceptibly, great indoor sport facilities for free, bike rental, very friendly staff, mainly elderly Dutch visitors. no bathrobes, no minibar
location Food could have been better
the facilities in the hotel none
The breakfast was good, room was spacious, all in all the hotel was very comfortable. The hotel was located a bit in the middle of nowhere.
Nice-clean hotel, lovely grounds, a bit far from the train station, but we'll go back again
The Staff were very helpful There was somebody’s long black hair in both the sink and bath
the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one
Location excellent None
The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.
Really nothing Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!
convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.
the spa and the swiming pool room to small, no internet conection, a bit rundown
Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.
This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp. The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.
swimming pool over priced for the quality of the room
Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night
The Spa and hotel facilities all under one roof
A very comfortable hotel with a fantastic breakfast
Relaxing in the SPA, enjoying healthy food and visiting the village. Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.
clean, calm and relaxed nature of the hotel and facilities. Not being able to make a tea or coffee in the rooms.
it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments
Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return
February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands! The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.
Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.
It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side
Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.
I enjoyed the experience of staying in a medieval abbey. Extensive grounds for walking. Quiet. Low ceilings, if you are on the top floor. I asked if there was a place to buy a drink and they directed me to a vending machine. The restaurant is by reservation only so if you want supper, you will have to walk about 1 km to town. Reception, breakfast, rooms, and parking are geographically separated.
The abbey was beautiful and the location was great for making car trips to nearby cities in Germany and the Netherlands. The rates were very good although we had to sacrifice quite some comfort. The bathroom cabinet was not very clean and there was no soap. The cleaning ladies dropped by at 9:30 am while we were not ready to leave yet but they refused to come back half an hour later. The requested baby cot was not in the room at arrival and had to be arranged on the spot. I reserved a single bed room for my mother which turned out to be directly connected to a huge shared room with many single beds and the connecting door was non-lockable. Obviously she did not feel save in this room and after 20 minutes at the front desk they found us another room. This room was used as a storage room and had to be emptied first. Also the water taps kept dripping at night and the toilet kept running. The breakfast coffee was the worst I ever had.
This hotel is very big. You have a lot of space in each room and the bathroom is nice. Good price for the service. The adress which is mentionned on website is false. Please correct it. It's so difficult to find the hotel with a GPS and a false adress.
Staff was very friendly. Hotel was gorgeous, it is a restored old monastery. The hotel itself is very quiet, though it is in the outskirts. Included breakfast was excellent. Very good value for money. If you don't mind shared showers (at least our room had those) and no party around, this is your hotel
het adres leid je door de bossen waardoor ik met mijn auto vast kwam te staan. volgens het hotel dient een ander adres te worden opgegeven bij de boeking. Uiteindelijk heeft het me ruim 4 uur gekost om de auto uit de modder te verlossen, en dat midden in de nacht.
Really intersting building and nice and quiet.
Very impressive setting. Breakfast faciltiies excellent, staff couldn't do more for you. Room was very basic (but served its purpose), tv unwatchable due to poor reception. Hotel that if in the outer wings had a hostel feel to it.
Everything! Free parking, very nice staff, great room and excellent breakfast. No.
Lovely Rooms and Great Buffet Breakfast
The room was clean and the bed comfortable. No response from staff regarding phone issues. Room phone could not dial outside the hotel. We were forced to come down to the lobby and use the phone at the reception desk. There was no privacy. Hotel advertised wi-fi but unavailable. The hotel is located in a very poor location. When there's a game at the Roda Stadium, access to the hotel is nearly impossible. I cancelled the last three days of my stay and made other hotel arrangements. We would not stay at this hotel again.
We liked the room because it was very clean and modern. We liked the breakfast (there were a lot of things to eat). The hotel is situated next to football stadium. We liked that we could watch the match in live (it was free). One day before our arrival, the hotel charged us 150€ x 2. We didn't understand why, because the price of the room was less than 150 €.
First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)
The araff were nice Very old,need to make renovating in the breakfast and dining room
friendlystaff location clean and tidy room good chioce of breakfast no
Very effective heating ! Friendly and helpful staff Bed linen was clean, but a little discoloured
The bedroom, the hotel staff and the location of the hotel, which was perfect because it was only a 10 minutes' walk to the train station and it is just 20 minutes from Maastricht. The restaurant. You are not able to order your dinner a la carte. Only a 3 meal-menu.
The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.
Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.
The braekfast was good. The room was bright, clean, and roomy. The bathroom was clean and modern with plenty of hot water. The hotel is real close to the train station. I would stay there again. Not much I didn't like.
The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.
You get buffet breakfast and its only 10 min walk to the nearest train station The service wasn't good. I had no t.v in the room, had to ask 4 times! and it took 2 days!
excellent renovation and architecture, very nice surroundings the hotel could use a full time concierge. the information given by the receptionists was not accurate, and kind of ruined our night (wanted to go to valkenburg christmas opening and told us that it was not open. Stayed in the hotel and missed the opening of the Christmas fair and the fireworks)
Your booking.com reservation did not come through: there was none! What happened with the reservation?
Nice environment Nice dining room Good food Room is not confortable Old fashioned Too dark
The apartments were well appointed, restaurant excellent, and the grounds beautiful. A bit of an effort to get to without a car, although the shuttle service to Maastricht station was very welcome. Staff very helpful and attentive. Also very interesting with St Gerlach's chapel and museum on the grounds. Stairs in the apartment were quite steep, if you are at all incapacitated ask for a ground floor room.
gardens,buildings,rooms,restaurants,staff,setting in the countryside,all excellent. no
spa facilities and the luxurious feeling of the room (we got an upgrade to a suite appartment) two barking dogs in the room next to us
great staff, always willing to help with even the most ridiculous requests...bistro dinner and buffet breakfasts were great
The junior suite was a private as your own appartment Nothing
Large junior apartment suite was well furnished, including well equipped kitchenette. Grounds were nicely done and provided a very peaceful setting. "King bed" was really 2 twin beds stuck together.
The grounds and the facilities were beautiful. I would have liked the breakfast to be included in the price of the room.
Information on train service, local site seeing / walk tour map, etc. Should allow guest to use atleast two hours after check-in time, if required.
Management and staff very helpful with particular praise towards bar staff for their good humour and making a party atnosphere
Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.
when I came from out side at 4 pm the room door was opened and the towels not change the bath romm was not cleaan.
The addition of evening entertainment was a bonus
Quiet environmen, but close to transport. Yes, lack of internet. Only one computer terminal available for the whole hotel. Wireless network would be ideal,
Convenient in terms of transport and the counter service is good. The bartender is entertaining. Poor facilities such as no curtain in the bathroom - the floor is wet after bath; no internet connection, no water boiler in the room; I would rather to pay more to have these basic facilities.
The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.
A friendly relaxed atmosphere with attentive staff.
The grounds where beautiful, great breakfast, great wireless internet, expensive dinner. This hotel is more about the outside than inside, but nice none the less. Not for young children; The reception guy told us we should have stayed at another hotel when we asked about a roll away bed..nice
If you look for a real nice place to stay for business or romance this is the place you should go.The room was great with lot of space and view on nature. The staff was nice and food excellent.
Restaurant is also good on tast and service, but not expensive. Nothing
The Hotel is in a beautiful location, has a relaxing atmosphere and excellent food and service. There was also the opportunity to go for a cycle ride in the delightful countryside.
Everything. Service, setting, food - all without fault. Air conditioning in the bedroom would have been nice.
A perfect hotel for a romantic weekend
the staff were welcoming, food was fantastic and the location superb
Exceptional experience, beautiful facility and grounds. An ambiance that cannot be found elsewhere. A GPS is helpful is locating the grounds off of the main thoroughfare.
The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.
the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar
Coffee making facilities in the room would have been nice.
Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently
just for the weekend overnight and excellent breakfast buffet a very nice hotel
Very good bedroom. Wide choice of food in restaurant, which was excellent quality and reasonably priced. No
Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.
The quality of facilities, for example the bar and restaurant
There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.
We picked this hotel because we wanted to be near the town centre for the christmas markets, the hotel was perfect and we would stay there again.
Very Convenient, good off road parking, good value breakfast
Breakfasts were excellent and the staff were friendly and helpful. The lounge, breakfast room and bar area were beautifully decorated, and it was lovely to have a space where one could sit and relax. Smoking is still allowed in public areas in the Netherlands, and as non-smokers we found this a problem- unfortunately the smell from the bar travelled all the way up to the room (on the top floor).
Very nice and cosy hotel. Breakfast was not included and was a bit pricey.
Do nothing...great! at a lovely roon to stay in all day!! And had a romantic dinner there.
Beautiful setting and lovely rooms. Lovely decor and surrounding courtyard just fabulous Expensive Although quality of food is very high €20 for breakfast is extremely expensive
very quiet, comfortable rooms, good restaurant, friendly staff.
Space in room The type of food served in the restaurant
Mountainbiking The restaurant
The rooms were good and staff friendly.
verry nice hotel with exellent service. Price for breackfast is expencive.
The staff was very friendly. The rooms were very tastefully furnished.It is an ideal location for a citytrip. I received a letter before hand about a party in the hotel with music but we could hardly hear it as they had given us rooms on the other side and it finished before time. The letter was a nice attention however.
Dinner (Menu) was excellent! The location is the centre of the city, and it was very quiet. The toillet and the shower cabin don't have enough space. Man feels very tight.
The breakfast, the place where hotel is situated ( very near center but no noise), small hotel We were surprised by small size of the room. This is also reason why we find value for money "fair".
Friendly receptionist. Pre - arranged parking. Good breakfast. Good central position to the town centre. Rather tired decoration in our family room. Cramped with adition of bunk beds which had no ladder, or side bar to prevent a child from falling out (would not have been suitable if our children had been younger). Given one bottle of shower gel for 4 of us (to shower with each twice !) This hotel was expensive for an overnight stay, it had rather off putting list of 'rules' in the welcome brochure in the room and was old fashioned in its attitude to families
Pleasant service and atmosphere,set menu dinner was good value Excessive street noise from local bars probably due to Hollands participation in UEFA football
Wished we could have stayed longer, wonderful hotel really cosy, clean and welcoming, continental breakfast was huge.
The staff were very friendly. The bed was in the wall and this was not apparant at first! There was no free tv and I would have liked tea/coffee making facilities in the rooms or a mini bar.
Nearly all staff were cordial and accomodating. One of the people at the spa desk was not helpfull
The hotel is, as the name would suggest adjacent to the worlds longest indoor ski run. The staff i encountered were all etrememely firendly and speak excellent english, have an enthusiasm about them that is not matched in many high profile hotels.The facilities are well maintained, clean, contemporary and welcoming. Off season (ski season) the supporting services to the hotel are a little sporadic, the resturants / bars may be closed early, may not open or offer a reduced level of service that should not be expected from a hotel advertising four stars.
The room was very functional, clean and perfect for a short stay. Modern design with wood and warm at the same time by using unfinished wood. Personel was very friendly. Good place to stay for an active holiday. Will definately return!
The staff and the hotel itself are great! Everything is so relaxed and enjoyable. The fitness center is fantastic! The internet is expensive for the quality provided, and the rooms should come with a refrigerator.
Myself and my fiancee love the hotel due to the locality of the slope. We travel over from Norwich UK to use the facility and would relish such a large facility in the UK.
No food available anywhere in the hotel after 8 pm and not close enough to town for quick food elsewhere.
FElt like a holiday - even though I was there for business.
For a 4 star hotel the hotelservice is too basic
room is very modern, beds are good and offering in hotel is good (fitness, skiing, wellness) The breakfast buffet was not great, coffee really not nice and scrambled eggs horrible.
The environment Not very helpful
staying in a castle was very special
The location is perfect - close to nature, near the natural park (we've seen deers here). The castle is also very picturesque (expept the new connected part of the building with the lift which is nothing common with the castle). The personnel speaks very good English and very helpful. Common areas are very rich decorated and you feel yourself in a real castle here. The breakfast is not very varied but of a good quality products (the view from the restaurant is also great). No sound isolation (you can even see lots of light from the door at night). The light in the bathroom can be switched on only together with the ventilation which is very loud - at night you can't use the light. The stairs extremely scratching (but beatiful) and the lift (we used once) is a challenge - extremely slow and you will be feared a bit :) The restaurant was closed on 8 p.m. (as all in the area).
The service was excellent and the hotel staff was very friendly and very helpful.
The stay was an unique experience, the atmosphere uncomparable and the whole thing just, literally, wonderful !
The staff where very friendly.
Comfortable and in a fine location.
I liked the peaceful atmosphere with the golf course outside my window. I also liked the quiet corridors and homey eating areas. NA
Reception very helpful and friendly Please thank them
Very frindly and helpful staff and wonderful environment I found everything was nice .
If you like golf I'm sure you'd see the benefits of being here. The front desk staff were friendly No free wireless, bizarrely huge suites with no kitchenette equipment (so why have a suite ?) Restaurant ok but closes before 2100 hrs.No public transport into Brunssum or Heerlen and taxis expensive. No fitness room, no movies channel, no in room coffee/tea
Large room/suite. Breakfast buffet was at best only "fair".
The room size. The attached golf court. The gentle staff It was isolated in a forest 3km away from the nearest town. The cleanliness and poor outdoor furniture on both balconies.
Excellent room, very spacious, nice view of golf course, right on golf course, very good breakfast spread Room had a kitchen but no pots,pans plates or utensils --- told they would be provided if I had asked. This should be made known to customer at check-in. Very hot days, A/C should be turned on prior to guest arriving, if you have the room confirmed by credit card.
very nice, spaceous apartments, with kitchen etc. no soap?!?
If you are visiting Brunssum, or if you enjoy golfing, this hotel is excellent. As far as I could determine, every room is a "suite" - i.e., bedroom and large living room. The living room has a nice kitchenette and dining table. I didn't expect this, so it was a nice surprise. Also, although the kitchen is presently being remodeled, the meals the hotel could offer were excellent.
location, everything we required very close by
the relatively low price it is a four starr hotel, but when you use the television set in the room at normal volume, the neigbor starts instantaneously to knock on your door due to too much noise in his/her (in this case: her) room; the floor of my room was skewed (different levels at different sides of the room); the room had no window, but only a balcony door with a rather small window in it; all by all not the level of comfort you would expect from a 4 starr hotel!
Staff very friendly and approachable. Breakfast service excellent. Lack of air conditioning was a problem. As was the location of the room on the first night (facing on to the main road). The temperature was very high and when the windows were opened the noise was incredibly loud. Although, it should be noted that when we requested a room change, this request was met.
Located very close to town centre.Hotel staff were friendly and helpful.Rooms comfortable.Good breakfast. We stayed at the weekend and had a room at the front of the hotel,noise from the road outside,both traffic and revellers,went on tll quite late.
Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3
Quaint and comfortable
The place Valkenburg Bussy traffic in front
The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.
Nice staff Room rather basic
The hotel was very convenient for a car show that we were attending. Unfortunately our stay in early July coincided with a heatwave and the lack of air-conditioning made it very difficult to get a good night's sleep, despite being loaned a fan for some of the time.
Clean, cosey hotel. Perfect for a walk around the Valkenburg centrum.
-We had asked for a non-smoking room, but didn´t get it initially. After pleading they switched rooms and we got it. -In the middle of the night a lot of noice from other gasts coming in, talking very loud, bouncing on the wooden stairs. This was in a timeframe of 2 hours!
breackfast very good, very friendly and attentive staff no, all was very good
Service, Staff, food etc
Breakfast was excellent;the bar was very comfortable. The internet was not working and there was little interest in fixing the problem for us.
friendlliness and helpful staff.
Good location Beds were twin and not double. Room temperature was too cold
Breakfast, nice room and beds I had to shower very carefully, otherwise the bathroom would easily get wet.
The staff were very friendly and the quality of food was excellent. Initially we were given a room where the previous guests had smoked, but on request we were moved to a non-smoking room.
Extremely friendly staff, absolutely superb breakfast, and so close to the train station. This place was really good, I would highly recommend.