Quite clean and tidy. Expensive for facilities available. Excellent location if you want to discover Leiden and cities around on foot and by train. Rooms very, very small and matress need to be changed! Over classed...
Proximity and ease of access to the city centre
helpful and friendly staff No breakfast room. Bedroom too cramped for eating in comfort. Would not consider this a 4 star hotel rating
door didn't lock well and no response to the phone call
The room was very clean, comfortable and cosy. The staff were very friendly and helpful. My wife and I felt most welcome, and it was great to have the third bed to accommodate our daughter when she stayed with us for a couple of nights.
Great location, great facilities, helpful staff, great room. Internet connectivity too expensive. negotiate a better deal with service provider, or follow the scandinavian model where internt connection is part of the package!
It was a small quite hotel and private. The price was fairly high for what you get and for a 4 star hotel it was not as comfortable as some others. The hotel is not in the center, but on the other side of the station from the city center.
The breakfast was a hamper of food and sufficient for a packed lunch as well. The Keukenhof package was very good. We thought it a bit mean spirited to charge for milk to be put into the tea if taken in the English Style, and for the milk to be charged at minibar high price. The room was small but the facilities were good.
Nice and quiet hotel room, even during Leiden's ontzet. This hotel is rather expensive. Too bad there's no dining room
Quite central and anyhow calm. Clean. In our room kitchen with cooking facilities. Very rigid management regarding non-refundable reservation. More a bed and breakfast than a hotel. High cost for wifi or Internet use. Breakfast not of 4 star quality.
Staff were very friendly and welcoming We unexpectedly receiveda package when we returned to our room on the Saturday evening (our second night) including a voucher for free dinner for two in their restaurant. This was a lovely thought, but arrived too late in our stay to make use of it as we had already eaten on the Saturday evening before we received it and their restaurant isn't open on Sundays.
The location was very good and the room comfortable and clean That I had to pay 17 euros for 24 hours internet access. For this kind of hotel this should be complimentary
Hotel is in perfect location to the railway and the city center. Nice Restaurant / bar area , beautiful rooms, complete breakfast selection. room is very noisy , doors do not close very tight.
the brakfast menu was excellent,lots of choice and variety for every taste,very near the train and bus station ,also near the city,walking distance,near many beautiful parts of the city such as the wind mill and many canals.
close to city center, breakfast The bathrooms are in nede of renovation, In my room the shower was broken and the sink stopper didn't work.
Convenience for business meetings in the Leiden area and efficiency of checking in and out, Beakfast seems expensive
Cleanliness and pleasant staff
This was a chance booking because our usual hotel in the area was full: however, this hotel impressed and we shall certainly stay there again. The hotel is conveniently located (if a little loud at times due to traffic noise) and very comfortable. Breakfast was good (though specific items were not replenished from about 30 min before advertised end of the breakfast period) and the hotel restaurant was also good. The major plus for this hotel, though, is the excellent staff: very friendly and very helpful.
The location near Leiden town centre The depressing and dreadful lighting in both the rooms and the public ares as the bulbs are of a low wattage
The fact that you could open your window was brilliant! The bed was very comfortable and the staff were courteous. The location was great and the food in their restaurant was very nice. The cost of the internet was exorbitant. At 22 Euro per device was the most expensive we have ever paid. At breakfast the restaurant was full and there was not much left. I was surprised that they didn't replenish. We did get down there half an hour before it closed but other people arrived as well. We had to pay for a full breakfast when we really only had a continental! The eggs were cold and the bacon was very hard and in little bits. The staff were courteous but not helpful, they didn't clear our dishes which was messy and in the end I cleared them.
total relaxation in superb enviroment
Sauna and great rooms -
The atmosphere, the quiet rooms, and the large bathtub.
We really enjoyed our stay here, the rooms were great, very clean and comfortable. The staff was friendly and helpful. The breakfast was sumptuous with lots of choices. All in all, the hotel is perfect for families with young children.
It was indeed buffet breakfast, swimming pool There is no possibility to open window to take fresh air from outside.
The hotel is very kid friendly. The buffet breakfast and dinner were very over priced for the quality of the food.
It was perfect with young children. They could run around safely and had the playground and the swimming pool. We also liked the fact that we could hire bicycles at the hotel.
Room was nice and clean and breakfast was good Lack of supervision in pool and kids running around in sauna
The breakfast was wonderful no
Great hotel for families with children. The hotel is a little bit far away from the Leiden, however it is easy to reach the city center for car travellers.
Room was very comfortable, with everything we needed for a one night stay. Breakfast was rather expensive (EUR 14 / person). There is a McDonald's right next to the hotel, luckily.
The kitchen Basic furniture, no amenities, no fridge, no internet etc etc
The staff's hospitality was good and professional.
Helpfull staff, speedy polite service. Specifically needed an Iron and was made available (not at all hotels!). Warm welcome and good facilities, does the job well. WiFi wasnt free and deemed expensive. These days I dont expect to have to pay extra for this service. Was visiting for business at last weeks IBC show and really needed to log on in the evening. Found this inconvenient and unnecessary. In restaurante food and service were great all except wasnt busy (monday night) so was only offered 1 round of drinks except water. Thought this was not right after a long day on feet.
Decent price for a decent accommodation. Taxi price to airport 35euros, price to leiden centraal (bus) 1.2 euros. The hotel should be more careful with the bed linning and the bed itself. Room was nice but these two were old.
Staff are fantastic
A cool beer on the terrace Inefficient buffet style resturant. Tables not cleared after eating. Staff vaccum cleaning around your feet whilst drinking after dinner. No lounge area to enjoy a drink in comfort.
Easy access. Inexpensive. Near the airport. Staff was very good. Dinner at the hotel was good. The grounds of the hotel could use a little maintainance.
The room was nice and with a nice size, the beds were very comfortables, and the bathroom was nice with a bathtub and a shower. The location (in the website it appeared to be in a very nice location and it was just by a gas station), the breakfast was very expensive compared to what they give and it is only from 8 until 10 and the breakfast personnel was not friendly.
Location I would have liked acces to the internet with a hotel-owned PC. More variety in breakfast items and a cook who knows how to prepare scrambled eggs.
location convenient to tourist sites. Breakfast range impressive. Rooms made up promptly in morning. Restuarant service could be improved especially dinner where staff seemed to be under strength. Food quality of dinner average. Interesting that the room rate card reflected a lower rate than quoted on internet. EU99 inc breakfast. vs EU 99 room only for Internet booking.
Convenience, close to rail-road station; courtesy of staff. large post in bedroom 361 lumpy pillows
clean effcient, and friendly. Breakfast was very reasonable, choices of cold meats etc, and buffet hot selection. self service tea and coffee. all very pleasnat did not stay long enough to find out
Great breakfast, very comfortable beds, excellent staff. All was great. 'Family Room' was just a bigger standard room, but everything else more than made up for that!! An excellent hotel.
the comfort of the room and the food,also the location of the hotel to the train station good only the fact about tea and coffee making facilities
Breakfast Change of room type without informing me
The Friendly staff The room temperature was much too high.
Its proximity to the city centre
Good breakfast, pleasent atmosphere in the restaurants the room did not have a character
good value for money
it is close to the train station which was good for transit people like me.
Staff in reception very good, staff in dining room poor. The surroundings are terrible. Common area too cramped, not nice and difficult to find. Breakfast boring - not up to expected standard for that price.
Sorry, nothing much. Acting manager did not know where nearest atm was, and had very little information on buses. This hotel caters for a business person, who drives, and not really suitable for tourists. No bbc/sky news tv.
small size and convenient location on busline my husband called and had trouble reaching me. A message was not left for me which he had requested (alles goed thuis). Granted he spoke broken Dutch so the desk person may have thought this a crank phone call but he could have checked with me first( it was early in the morning and I was there) My husband called to make sure I had arrived safely
Smoking rooms and safety parking zone To take care in cleaning the smoking rooms, and to improve its client service abilities, bad wireless internet connection
Close to Leiden with parking facilites, check in 24h, very calm even if it is near a high way. Practical for bussiness trip. Room big enough for baby stuff.
We asked for a non-smoking room, but the hotel was overcrowded, and we had to stay in a smoking one, which was horrible. Sleeping with an open window was very noisy.
The staff were friendly and very helpful
yes. breakfast not included in the rate, extra pay
Very convienent location
The atmosphere was very comfortable, and the dining was pleasant. Staff were very friendly and helpful.
Staff Slow internet, no laundry, house keeping doesn't clean everyday
high level of services
the breakfast was fabulous :-) it was quite noisy but we didn´t open the windows (hotel is right next to railway station)
Overall everything was good. . No negative ticket/feeback to give
Clean and nice business like rooms Renovations are going on; Parking garage is expensive
facilitating, quiet internet costs and overall expensive
Next to railway station and highway but good isolated and quiet. No free internet, unbelievable in 2010
the convenience of the restaurant and the way the lights came on with the card. I felt that the room cleaners could do better as there were two rolled candy wrappers that were never swept after several days
I tried it out.. Compared to other hotels in the vicinity I would not prefer to stay at this hotel. There are hotels in the vicinity which are better value for money at least with similar or better amenities. no complaints
Rooms very quiet and comfortable. Good breakfast. The little extras like a free drink and a chocolate on the pillow were a nice thought Lack of information regarding booking in for breakfast, there was nobody there to help and advise. Also finding the hotel was a bit of a problem
Location was great. AC Could not lock the door from the inside.
Comfortable, friendly, & informal. Meals available until late.
breakfast expensive limited menu in evenings long wait beds uncomfortable
The staff were friendly and polite Not enough staff - the service was slow (2 1/2 hours for the evening meal)
Restaurant food Very Good/ Excellent for access to Motorway system. Very Noisy rooms if at rear of hotel/ backs on to railwayline,Have stayed here with room at front and was very quiet, Ask for room at front if staying more than one night.
the quietness Tv set too small
free wi-fi, fridge in the room no breakfast was included in the rate
Friendly, welcoming staff and a quiet location, convenient for the highway. Breakfast was superb, the rooms were clean with tea and coffee and a few UK channels on TV. I arrived by train to find the hotel some distance from the station and with no footpath - luckily I'd printed a map but you have to walk on the cycle path along the highway. Better to go to Zoetermeer Central and take a taxi. The hotel was also far from the town centre and there were no local maps available at the hotel for guests.
Friendly staff with good facilities
. The room did not look like on the picture. I did not like the receptionist who received us, a young guy with a very flegmatic approach. Could not say which floor the room was at. He didn't answer our phone call when we called later on to join the twin beds. There was only one bath towel for two people. The shower flooded the bathroom with water..
Staff on reception were excellent and very helpful. The room was big and comfortable and warm with English tv channels. The hotel also has free wifi and a McDonalds opposite. My Room (on the left hand side of the corridor, number 82) was right next to the train tracks so it was very very noisy all night. Also the Breakfast is too expensive at 13 euros
The staff were under pressure due to the large numbers of people in residence over the Easter holiday, but they coped really well with caring for everyone.
The room was comfortable
Really good rooms and service Price of the parking and the breakfast was very expensive
being in a 5 stat hotel for a very good price (value for money) he fact that it is very nicely located, near the beach
The staff was nice & helpful. The hotel was very clean, the breakfast buffet was good, our room was spacious & comfortable. They had the International Herald Tribune available to read every morning. It is a 5 minute walk at most to the beach. The hotel was quiet in the evening for sleeping.They had bicycles available to use for the day.
comfortable bed. double sink and 2 tvs. liked the atomosphere. expensive breakfast. no free wifi. spa facility is rather small side and no dry/changing space inside.
The shower was large with a good flow of water, the bathroom was modern, large, and clean, the bed was comfortable and clean, the desk was adequate for actually doing some work.
Ambience of the building 19.50€ for continental breakfast?
Friendly staff with impecable English, excellent (albeit expensive at 22 euro) breakfast. Bright and spacious feel. TV in bedroom was not flat screen and was fairly small.
Very high comfort Noordwijk weather :-)
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
the location directly to the beach and the flexibility of the staff.
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
We felt we were wellcome all way through our stay. The room was smaller than expected, compared with the price.
Very polite and efficient staff, clean room, excellent price. A little way from the city centre though!
Bright, clean and friendly hotel with comfortable bed and a large bathroom. Very good value for money.
Staff was pleasant. Reception as well as restaurant were very accomodating. Minimal investments i the property. The worst I have ever seen in any hotel: simple wooden boards held by screws had beenused in the bathroom instead of a conventional wall faced with ceramic tiles. It was interpreted as if: "you, our clients, are not worth a significant expense in maintaining our hotel for you", The carpets in the rooms and hallways should have replaced years ago.
Hotel staff, restaurant and free internet wifi
the hotel staff
The |ttentiveness and helpfullness of the staff.
It was very quiet and the staff were friendly.
Reception staff were very friendly and helpful. Quite a long way outside Delft.
Excellent hotel, with outstandingly friendly and helpful staff. Perhaps the best hotel staff I have come across - and I have travelled a lot over many years.
The energetic, enthusiastic staff. They offered their services at the slightest moment they could be of help.
I appreciate very much the kindness of the hotel 's staff and the hotel generally. The city is probably the last place of Holland to be visited. Not too nice people around the city....
Location - it was close to the office (i was on business trip), but also close to the city if you want to dine somewhere nice (>10 min by car). Staff was very friendly. I had a car and parked on the street front of the hotel with no cost. The mini bar is very pricy, so you should bring your own drinks with you if you do not like the tap water.
Hotel look, Staff
Very nice hotel.
The staff was very helpful offering advice about what to see and how to get there. Public transportation is only a 5 minute walk from the hotel. If available, try to book a room with the 17 foot ceiling. Warm water falling from the shower head 17 feet above is almost like taking a shower in a tropical rain storm.
Beautiful hotel very nice even better then the pictures of it
Wonderful staff and room. Great price. Quiet area of town. I could relax and work without noise. Incredibly comfortable bed. The location was a little ways from the main part of town but the metro can have you there in 5 minutes or less. The metro was easy to use.
I liked the design of the hotel which was imaginative. The location is good, just off the main highway but quiet. The views were fine. The bed was soft. The cleanliness was so so (garbage not changed).
Quit hotel, nice facilities
Clean and value for money
The design. Nice breakfast and breaksfast room. Good size rooms, and bathroom. It's location is too far from the city center of Delft, needed to go by bus.
Excellent design and good service
felt welcome, good standard, good bed gaood food n/a
The food was excellent and the service good. Rooms and bed very comfortable No
The decor in the rooms was very nice and the food served was lovely
there is no internet access in the rooms, the wifi does not work in the rooms, only in reception. This is rubbish!!!
nice view, great interior design, smart features - hooks on the wall, good use of space
The atmosphere was very relaxed
The location The gym and pool area has not been updated for a number of years now and is becoming quite dated and shabby. It badly need cooling, as the fans are not adequate.
Very enjoyable stay - good facilities and good breakfast. Nothing
beds were OK outdated interior of the hotel, unattractive breakfast table and room in combination with too high price.
A very comfortable hotel, with excellent and knowledgable staff.
The girl, Chrystal, working at the restaurant, bar was very friendly. The food at the restaurant was not wotth the price. Especially the manner how it was served on your plate.
We enjoyed a wonderful weekend in this hotel, but you definitely need a car to visit the nice beaches e.g. of Schouwen-Duiveland. If you just want to visit Rotterdam the public transport facilities are o.k. The breakfast on Sunday in another room (ballroom) only offered limited options (e.g. no hot chocolate for children, not even on request)
The room was great, there was an extensive amount of choices for breakfast, the staff were all friendly and helpful. The online bill on the tv was completely wrong - it showed the city tax per person as 71 euros per night instead of 71 cents, and did the same with the mini-bar drinks - 375. euros instead of 3.75 euros.
convenience for my business very old fashioned decor.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Great location and good connection to public transport Bathroom was rather small
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Room was fantastic and room service excellent. Would go again
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Very loud, no alternative room available, under renovation, no fitness area.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Perfect view from the 12th floor. Nice bar, good service. Cool room.
absolutely nothing Where do I start? The whole place was absolutely filthy. Our fridge was covered in blue mould. the place has obviously never seen a cleaner, the hotel "rules" states that there is a cleaner everyday - rubbish!!! the carpets were disgusting, the wires were hanging out of the wall, you would be as well sleeping on the warddrobe door as the beds were like a brick. There is a no smoking policy but our warddrobe had cigarette ends in it. Even if you were desperate - please do not ever book into this hotel (actually got a cheek calling it a hotel)!! Don't even start me on the breakfast!!
The food was the only thing good at this hotel... Not a very good hotel. It's dirty and expensive. Lots off extra cost for parking. If you are traveling with a pet then prepare to pay 20 euro a night extra. One time experience for us, not gonna book this hotel again.
Air conditioner is working. Dear Sir/Madam, I am sorry writing that hotel is very dirty and towel was in the room not clean too, no internet connection in the room, lift not working, breakfast very poor only you can eat bread and butter other thing very old, only fresh is bread. Location is not bad but for location you can not chose this hotel!!! I chosed because I didn't know how durty.
The bed was clean, and the exterior is nice looking. The place was dirty, the carpets smell and need cleaning or replacement. The breakfast was poorly plained, lacking in any sort of creativity or even thought. The microwave ruined breakfast bread. Another concern was the smell of the place, the room was non-smoking, but it reeked of smoke. The common areas smelled dirty, not just boat like. There is a greasy feel to the place. That said it could be nice with clean carpets, improved ventilation or just opening more windows more often, care to the food preparation for breakfast, and some updating in the decor.
Good Food, good prices in market for seafood, it is a Chinese style place, chinese restaurant,
Location of hotel. Carpets a bit worn
This is the cutest hotel in the world. Such an experience to stay here. It's not in the middle of the city, but it is well worth the hike through the beautiful gardens or around the bay. The room was huge, had a spacious shower and a kettle with tea and coffee. The bed and pillows were clean and comfy and the room had a safe. The staff were helpful and lovely and there's an asian supermarket in the building/boat/barge/thing. Breakfast was less than desirable...
The location was interesting. It was a little tired and grubby
The relax atmospher, the variety and the good service The lack of English speakers among the staff.
Close to the park and the centre of Rotterdam. Nice surroundings. Nice Chinese interior and exterior. The interior was worned and gave an impression of dirtieness. Electrical fittings were not fixed.
Old building recently optimized. The stairs, while I think that it is a usual aspect in Holland architecture (usually you have to cliff through them) . On the other hand the hotel has an elevator.
The cotel is close to public transport and the rooms are nice, clean and quite spacious. Also the Internet connection worked very well.
nice staff and good location the breakfast is poor.
Helpful friendly staff, newly decorated, central location, breakfast included.
Neat and Clean room with friendly staff at the hotel. There was enough space in the room.
Breakfast very poor. No air conditioning.
The room was clean and comfortable. Price is good. It's not so far from the center of the city and close to old port district which is interesting place BTW. Breakfast was minimalistic
Small but nicely renovated, clean hotel. Rooms are rather small. Good value for the money.
The hotel staffs are very accommodating, they always ask me of anything I need and offer me coffee when I stayed at the lobby.
Hotel ok for couple days of staying
Architecture and size of rooms was great. Breakfast room was impressive. Quiet and very comfortable night. Would recommend this hotel.
friendly, quiet, excellent beds and a strong commitment to helping others.
lack of parking. hotel should have a deal with the secure parking under the Erasmusbrug
A quiet and spacy place to stay
The rooms are huge, stylish and very comfortable. The staff is friendly. Bathrobes were a plus. The breakfast was quite average. The basics are there and a long the right lines, but there could have been a bigger selection.
location was perfect for me room was very cold
Beautiful spacious room and bathroom, extremely friendly staff, comfortable bed (apart form the pillows). Some minor points: pillow too thick, no BBC 1 & 2 on TV, WiFi a little pricy (many hotels these days offer free continuous WiFi which is great for the business traveller), lack of hot-water kettle.
Location You can stay at this hotel if you do not want following things Reception after 23 hours, no minibar in the room, no iron and iron desk, no ironing service, no bar in the hotel. It does no offer services that supposed to be in four star hotel, I would consider changing this hotel to two or three stars.
It is a very clean hotel with friendly stuff, nice breakfast room and good breakfast with absolutely divine croissants. To much noise through the walls especially in the early morning.
the modern style, cosy, our room was really full of light (from outside)