Worst experience on an airline that I have ever ha
Pros: I like that I got to Lisbon
Cons: It took me three hours to book my flight. First, the vueling website was down and I once I got to the payment section of the website, it crashed. Then I tired with customer service, and they could not get my payment to work on their end also. So I had to have my husband try, across the globe, and he was finally was able to book my trip. When I got to the airport in Paris, I was told i don't not purchase a ticket with baggage. Which, was incorrect because, I sat on the phone in Italy BEFORE I EVEN MADE IT TO PARIS TO BOARD MY LISBON FLIGHT, and worked out payment with customer service. Due to the fact that there were six pending flights on my credit card. And to top it all off once I was able to check in at the Paris airport, your customer service staff and ticketing staff there, treated me with such disrespect, condescending attitudes, and would not answer any of my questions but told me it was not their problem and I need to work it out with someone else. I then had to repurchase my bags and when I asked to speak to a manager, the ticketing counter said they did not have one and then directed me to the customer service counter. There I was told that they did not work for the vueling company and my issue could not be handled by them. I will never fly this airline again and will advise everyone I know to do the same.