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this hotel is well-equipped and completely managed. none
Very helpful staff Great breakfast Great location Don't like the bedcovers -- too hot
Bien est central localize en Fontainebleau Too expensive petit dejeuner
Location, Staff and quiet rooms-superb value for money
The service we received and the room we were given were magnificent We enjoyed every aspect of our stay
Big comfortable room with complementary drinks. The staff is very friendly and helpful. Hotel is located in the very center of the town: just few steps from the chateau, restaurants and parking It would be nice to have slippers or at least an extra floor towel for the toilet
There is a nice little bar and fireplace with self service bar. We all enjoyed sitting and chatting there. Very nice atmosphere. The hotel staff was very helpful and pleasent.
Nice style "shabby chic", well situated, helpful staff Should give you a discount for parking?
The Staff were very helpfull. particulary the lady in the breakfast room. Major road works were being conducted we were not able to drive up to the hotel without difficulty. I would have expected that more details would have been availabel on the website, regarding arriving by car. We had a lot of luggage so were not able to walk from the street.
Fabulous location, staff extremely helpful, facilities very good.
A beautiful room. Dinner at the hotel restaurant gave me food poisoning.
Central. Breakfast ok. Staff pleasant and helpful. Room was cramped. Mark on sheets.
The location, the entrance hall and public rooms all were lovely. Cobwebs on ceiling above tv, stained carpeting around large area by the lift, chipped paint on the lift doors on our floor - shabby. Breakfast very expensive so did not have it there. Was told firmly that I was on a budget offer, which was embarassing. Bed very short for my tall husband.
Its location Lack of hotel car parking. The rooms at the top of the hotel are certainly not in the "luxury" class.
Excellent staff to help guests. Please continue this.
the room was in the back, not in front of the street, so it was very calm
Ok for the price received by booking.com otherwhise too expensive for the comfort.Breakfast very poor....
The system with the local car park worked well. The room was shabby and not like the photographs on the website. The second bed made up for our daughter used a double sheet turned over, so it was uncomfortable for her. The air conditioner was so noisy we had to switch it off in the night. the bathroom needed a good make over, and the toilet was not clean.
the hotel building is lovely. The reception staff were very helpful.The location is excellent. we we unable to use the restaurant. The bar was not very user friendly. The whole hotel needs refurbishing.
good value, excellent meal, friendly service, great location.
Two friends and I were climbing in the local vacinity and used the hotel as a base for the weekend. Good location and facilities.
the location is very close to the citry center the room was sometimes cold
Good location and pleasant room at a reasonable price. Good restaurant. Breakfast a bit expensive at 10 Euros. One light did not work in the bathroom.
The staff were all very nice and accommodating. The dinner at the hotel restaurant was amazing, I would definitely recommend eating there. The hotel is in a perfect location just across the street from the chateau and very close to the main street (cafes, shopping, bars). This is a great hotel if you are looking for an affordable no frills French hotel experience. The details on booking.com stated there was wifi through out the hotel, this is not the case. there is only wifi in the entry way (very small space) and the restaurant. And it was so slow connecting I had to go to a cafe and used their wifi.
staff are perfect, breakfeast is very good (big choice, fresh), view to chateau! nothing
no proper room service facility
Location was great
Fast reservation process, realiable Mercure Hotel!
We loved being right in the heart of the city, able to walk easily to the castle. Not always enough meats and cheeses for breakfast.
Nice views and the atmosphere was peaceful and quiet The hallways seemed a bit stuffy and might benefit from proper ventilation.
Very comfortable hotel on a beautiful location next to the river. Rooms looked very nice. If you can't speak French it's quite hard to get your questions answered...
Location of hotes is good but room was shabby.
We arrived approx 18.00 on a Sunday evening to be told the restaurant & bar were closed. Nothing was open in the local village. The following morning the only member of staff asked us to pay as he was leaving the hotel and was unaware we were staying for 3 days. He then left us as the only occupants of the hotel (no other staff at all) with no facilities available - no restaurant, bar, sauna(broken) or advice about the local area. We 'phoned the hotel's number and were advised that it was the staff's day off. We gained the impression that it was closing down.It was a unique experience in that we have never been deserted in a hotel before ! We did not stay and wouldn't return.
Good location, close to Fontainbleau (4 kms) and over looked the river. This property is run down. Needs a good overhaul. Seemed at the ends of its days.Walls very thin!
location is very scenic. Free internet access
The hotel is set in a picturesque location next to the river Seine. The reception area is attractive and modern as is it's restaurant. The bedrooms have been partly refurbished but overall the hotel has a tired look about it. The drinks were very expensive ie two glasses of White wine (small) cost €11 and two glasses of cognac €24. The continental breakfast was fresh and fairly standard. However, the evening meal was beautifully cooked and very well presented
The hotel manager was very kind and helpful The quality of the breakfast was very poor for12 euros. A cot had been requested and I was told was available and in our room, but when we got there it was not there. There were no highchairs in the hotel at all. Very unchild friendly.
The rooms are very nice and offer an beautiful view on the Seine-river. The surrounding is very quiet and relaxing. The eating and garden facilities have been recently renovated.
This hotel was ideally located with only a 5 minute walk to the SeIne and Loine river junction. The room was well decorated and had an open balcony with table and chairs. When we arrived, it was 33C and the room had no air conditioner or fan. We had to leave the doors open all night to be able to sleep.