Very nice vila, I spend only one day there, but I want to come back again with my friends or family. Excellent staff, quiet and beautiful place, nice room. It's an excellent rest place for family and friends. Clean and tidy. Each room has a kitchen. In the courtyard is a barbecue. A great choice for business and holidays The best wishes for the host. Sincerely, Vida, Lithuania
Only one reason to visit this hotel - proximity to the Tatras, which are so close you can touch them. Hotel staff are surpisingly helpful too and the breakfast was good. Hotel is not 3 star in any way, shape or form. Do not be fooled by the apparently modern red/grey exterior, the inner courtyard reveals its true 60s origins. The refurb is v tacky: the walls are so thin you can hear everything in the next room, the lighting is badly situated and the showercurtain stank of stale cigarettes. The food at dinner was very ordinary. As a base for climbing/walking, its great, but this is no luxury spa!
Restaurant is very good value for money, bowling alley a good additional facility and the spa (once you get past the changing room). Location is handy for getting around (train station across the road). Bathroom disappointing (shower hook broken so couldn't stand under) and some odd smells from time to time from drain. Changing facilities for spa were poor and mixed sex. Reception staff could be more friendly.
Good location, nice wellness
very good restaurant and nice hotel stuff the bed was too short
The welness world is brilliant. After a long journey saunas, whirpool and relax zones are really great. Rooms are nice, hotel facilities (bowling, breakfest, internet) are also good quality. The hotel is located just few steps from a small railway station and about 10 minutes walk from the main train and bus station in the whole Vysoke Tatry area. Despite some small insufficiencies I would strongly recomand to go to this hotel. Additionaly we got a very nice discount at booking.com (we payed a half of a normal hotel price/doubleroom/night), so we enjoyed the whole stay and were more than satisfied. You can still see some particularities which need to be reconstructed or improved. Mostly bathroom. Although it looks very nice sometimes the toillet smelled a bit, and also the shower could be renewed.
we enjoy the staying every thing was lovely the spa was poor. the jakuzy small and no swiming pool. we could not enjoy it
The hotel's design,as well as the comfort in the room. The service at the desk.the room service. The comfortable of parking. Varity in breakfast.! The attitude of staff at the dinning room for forioners....waiting a long time for one elevator....the anability of joyning the "spa".
very good food,was impressed by the standard ,the size of the hotel considered.Picturesque surroundings. A to bit awkward to reach by foot from the railway station.
Absolutely the finest little Penzion I have stayed at in Slovakia or the Czech Republic (and that's a long list). The staff was incredible - fantastic English by most and the weakest staff person's English was ok. Restaurant was amazing! Rooms were incredible.
Big room,good location, tasty breakfast it was quite cold in the room when it was raining outside
We were apgraded to suit in Fortuna2 building - that was big room about 40m with 3 windows, wared and wifi internet was available. Restoran and servise was good. Location is very good in very center of old town, but very quite.
The hotel is in a lovely old part of Poprad ... you will need a car to get to the main part ... the food was outstanding at the boutique restaurant ... quite impressive .. and a very good price ... the internet was sketchy
Nice view, clean room, design type, quiet and well designed room Service worse than 3*, very disapointed with front desk, very bad signs to hotel Palace Grand, swimming pool available only during day till 17h, closed on Sunday, definitelly would not recommend this hotel, especially for prolonged weekend. Breakfast till 9am but at 8:30 almost nothing on the table, very poor choice ... and it was in adjacent hotel, even though they had area for that right in the hotel Palace Grand. Service is definitely on 2* level, only equipment in the room corresponds to the proclaimed category.
Hotel is in the midle of the ski resort. All the facilities were out of hotel ,could´t to use the pool,spa, tenis. Restaurant was not very good.
Nice and big rooms, great breakfast, reasonable location, Helpful and English friendly staff. it was completely dark and rainy when we arrived in the town, and the hotel is nothing near the elektricka stations mentioned in the hotel's site (some 500 meters away). Additionaly, there wasn't any sign leading to the hotel (I'm not talking about enlightened sign - there was no sign at all!), so it took us a while to find the hotel. Additionally, we've expirienced one evening without hot water - somthing you wouldn't expect from a hotel which charges these rates... You can get completely reasonable hotels in this park for much better prices.
Nice apartment we had in the hotel, nice location of the hotel, nice and polite staff, very good breakfast, there is a small wellness facility. There were 2 problems, one serious, one less serious: there was a problem with the heating. Obviously they have no enough power for the rooms and wellness at the same time. So I caught a cold, because there were periods without heating and hot water. We had to go downstairs several times and ask them to turn on the heating and the hot water. The other problem was a misunderstanding about the room price, but it was solved logically.
Comfortable, very clean hotel. Well prepared staff. No english tv channels
Excellent trained and friendly staff. Waiting time and quality of food in the restaurant due to too many guests
modern, tidy, quiet, good location We waited for drink, food and services long time.
Location was great. Breakfasts were delicious with lots of variety. Rooms were clean and comfortable. We will definitely recommend this hotel and hopefully return some time in the future.
Rooms and Hotel very nice. breakfast very good. great surrounding Unfortunatelly the staff was not very SERVICE-oriented. Hardly English or German speaking personell - hard to communicate.
Good value for money Need to be aware of location- well out of city centre
Quiet location, good breakfasts. It would have been nice to have had a balcony. Some rooms do, but you need to request in advance.
breakfast one time the card we used to open the door with didn't work anymore and there was nobody at the reception desk because there were just a few tourists in the hotel. we made a phone call- there was a phone number of the owner on a wall, and he was there in 3 minutes. not a big proble, though..and probably for the same reason-lack of tourists- the wellness center was closed at 7.30 pm.
I was born in Poprad and I decided to visit it with my boyfriend and see how much it has changed! Well,Poprad has undergone a lot of changes... But Sabato was the place that made our stay amazing. It transformed us to a medieval times and we greatly enjoyed it! It is the most wonderful and magical place we have ever seen!!! Fantastic environment with a historical atmosphere, beautiful garden, great food (esp.'boršč', salmon), lovely service - all you are looking for while being on holiday!
One of, if not the best hotel room I have ever seen and Ive been to a lot of places. Excellent food! For any new customers I recommend steaks!
We were fascinated by original designs of interior and exterior, which were arranged with sentiment. In addition, there was delicious cuisine and pleasing personnel.
This hotel is in a 100 year old building that can only be described as elegant. The workmanship of the building itself is almost reason enough to stay. The setting, on top of a mountain with a breathtaking view is incredible. The staff, is educated and perceptive to the needs of the guest. The Wine Steward is a bit of con man.
Great view of the lake from the spa, friendly service, nice spa Badly smelling corridor to the rooms (probably from the glue when renovated), cold floor in the bathroom (paving), wifi in the room wasn't strong enough, expensive spa treatments and restaurant but it corresponds to 5* hotel
The people, service, desing, and the place where it is, just fabulous... The food was average. I mean normal menu, the breakfast fantastic... but I told this to the reception and they told me, that they are currently waiting for new chef...
We loved the lake view from our room and the large comfortable rooms full of every amenity. The breakfast was by far the best I had in Europe during our stay. The walk around the lake is very pleasant. Restaurant was a bit pricey. A couple of the saunas were accessible only if you were without clothing. I'm not fond of public nudity much. The close proximity of the other resorts caught me off guard.
The hotel staff and attention to detail is first class. The rooms are of the standard you would expect from a five star hotel. Spa area, swimming pool, again first class. Only downside, drinks a little on the expensive side. Cant fault the hotel or the staff, perfect.
Everything. The room, the amenities and the spa were outstanding. Nothing.
Lovely design combining old and new. Huge rooms, very comfortable bed. Luxurious spa. Excellent breakfast and perfect way of cleaning the room. Some staff far from Kempinski standard, particularly the spa manager. Concierge could not recommend a restaurant in nearby towns immediately. Body lotion + 3 other body products in our room and in the spa, as well as the marmelade at breakfast were past their expiry dates !!!
staff involvement The noise of children and lack of education
Spa area is just perfect! The staff attitude is very poor and not on the good level.
Kempinski High Tatras is a Luxury hotel with a perfect balance between high standards, excellent service and reasonable prices. We have really appreciated the discretion, availability and efficiency of all employees. Gardening with noisy material under our windows at relatively early hours could be avoided.
Excellent staff, perfect room, very good food. All was OK>
Nothing outstanding about the hotel! The hotel was very basic and did not match the description on the internet.
Staff very helpful and cooperative, making decisions to resolve issues that resulted in a worry-free stay. Very convenient location for both stations and city amenities. Buffet breakfast beyond what we expected for a budget hotel.
service, disponibility of personnel quite old furnitures
Friendly staff,old fashioned decor, good breakfast, plenty choice. Easy reach from the station and the town. Not far from Aqua City.
Friendly reception who tried hard to help. Basic rooms for a 3-star hotel. Quality of fittings weren't great.
The location. And though its christmas time, the restaurant n bar were open, so no issues.
In walking distance to Aqua Park, Resturants & Town Centre The room served its purpose but was very out dated compared to reception, Bar & Resturant. Slow Service at Reception.
Price is accorndingly with the hotel services and quality. They have a place to rent ski equipment which is very convenient.
the retro feeling the toilet paper was rubbish and the shower was also rubbish
Very good hotel, lovely view from our hotel room
it was an interesting hotel in an interesting little town the rooms weren't as nice as I expected for the price. Our room was quite small without great features.
I enjoyed the atmosphere and the history of the hotel. I like the service and the lounge the most where I can stay there for a piece of cake and a pot of tea during the early night reading a book by the fireplace.
free use of sauna/pool
It's isolation, very relaxing We had a double bed but with two single duvets on it???!! Not very romantic!!! Would have been nice to have one kingsize duvet to go with the bed. That's my only complaint though..
Food was good Didn't fix my broken phone, didn't provide room service, poor concierge service, didn't inform me i was due a discount as part of a wedding party
Nice old hotel in a good place but a litle "cold".The people at the reseption are very nice,but they dont speak very good english,same in restaurant. The water in swiming pool and jacuzi is cold,after a day at ski place you want a warm swiming pool! In sauna men and women stay together...
common spaces are really nice and probably redone recently the room furniture and bathroom appliances very very old fashioned and needing refurbishing immediately
Excellent location, lovely and friendly staff, rooms clean, over all very good hotel. the only think is when we came they gave us room on the side where the car park is. The room was small and for the money too expensive. Next day we asked for room on the other side with a lovely view of the mountains. What a difference. Rooms much bigger and most have balcony!!! So if you do stay ask for the rooms with the view of the village/mountains.
Fantastic pools both indoor and outdoors. Polite staff. Clean nice rooms with good design. There should be more signs in the hallways so that it would be easier to find your way to all the different pool areas. The name of the hotel should be placed on the outside wall of the hotel.
A fantastic location, top class facilities resulting in a completely relaxing and enjoyable experience.
The combination of the hotel and aquapark is well organized and is a huge advantage. The cleanliness of the whole place is just perfect. The room is very friendly and comfortable. The very nice thing was a tea/coffee kettle and tea&coffee available in the room during the whole stay (for free of course). Unfortunately the staff doesn't match the place and is mostly not very friendly. On the day of our arrival we went to eat the diner and the waiter in the restaurant was very rude (he decided to bring us something to drink after 15 mins, then threw the drink on the table, didn't say I'm sorry and went away), the information we got at the reception desk was mostly incompetent what was very confusing
Modern, clean, view of the High Tatras The hotel is part of Aqua City which is open to the general public and is always crowded, no exclusivity to guests of the hotel. Hotel parking always full, had to park on other parking lots. Noisy concerts in Aqua City. No AC in rooms. Can't take shower after midnight because of low water pressure (cleaning of Aqua City), had to intervene on arrival after 12h drive. Discount prices when booked through hotel website, we paid full price because we reserved through booking.com. Expected much more for the exclusive price.
Nice clean modern hotel, nice breakfast, excellent dinner This is not exactly in Poprad, but the distance is not significant
Location, cleanliness, quality of food, friendly staff
Hotel staff is very helpful, room was very clean, very good presentation of food at the restaurant. At the hotel with such standard in the bedroom the guest should be able to make a coffee or tea.
Good staff, parking... No bar and no safety box in the room (ground floor)
Everything was perfect and for sure everyone must taste the delicious food at the restaurant
It is a vary beautiful hotel next to a small a nice river,a lot of green around.The staff was excellent,really helpful and polite!Everything was really clean,my boyfriend & me we would love to go there again. Everything was really nice.I suggest only to add in the fridge no sparkling water.
The room was very clean and comfortable, with an excellent bathroom.
the hotel staff was amazingly friendly, and helpful when we asked for directions, etc.great location by excellent restaurants including the hotel dining room.
it was new looking and very clean. The rooms were bright and cheerful. The staff was friendly. The beds were a little hard.
Some of the staff were helpful. The hotel closes the restaurant without notice to guests for evening functions. There were two closures during the four nights I stayed. Both functions played music at full volume, making sleeping a challenge. The hotel is 15 minutes walk from the cbd.
WiFi network is working well. Raimund is clean place and it's nearby to the Tatra mountains. The house is located next to the very noisy road. Also dogs are bargling very early on the morning. The place of the old owner has already tired of customer service.
very close to Tatra's, parking at hotel, very nice bathroom Room was very noisy, horrible beds, breakfast was not good, moody personnel, vey hot in rooms. I really do not understand where all positive comments come from. We did have the family room. Perhaps are the other rooms better.
Very helpful staff, clean rooms, 5-min drive from mountains/chairlifts/ski lifts, lovely food in restaurant. There was a wedding reception going when we arrived, they offered to get us accommodation nearby or give us 20% discount off room price. We chose the discount, didn't hear the music at all, even though they were dancing in the garden, as the rooms are quite soundproof.
Close of train station and confortable. No
Small, charming, appearing brand new, well appointed Pension with a restaurant/bar attached serving good hearty food and local beer inside and also in a courtyard at picnic tables. Just 2 km from the main drag in Stary Smokovec, accessible by elektricka, car or on foot. Not really.
The place , the food Towels and blankets were not replaced 6 days and actually nobody put the room in order all this time/
great kitchen and the owners/personel are very friendly and open hearted
Room was ok (maybe - not very clean), but food in restaurant was really bad - they served day soup with mould on macaroni.
The location was good for where we needed to be that night. Raimond was a very nice man. It was in a scenic location,right on the road.