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Staff were attentive, friendly and professional.
The rooms are quiet and spacious The Reception staff where always dour, never cheerfull and no houmour
hotel is excellent located to visit Gent. -shower needs badly a thermostatic regulated valve. -touristic info on Gent available at the hotel is poor
Breakfast buffet was excellent, location ideal for city visit with kids. Very courteous staff. Hotel restaurant was also very accommodating to our little ones at dinnertime. Our bed was comprised of two singles put together. Oddly, the beds had wheels and there was no way to attach them together or stop the wheels from rolling. Consequently, with a small child between us, it was difficult to keep him from slipping between the two without keeping on one mattress or the other, largely defeating the purpose of the "larger" bed!
Location excellent, beds good, smart lobby. This place was dissapointing, huge spacious wide corridors led to average sized rooms, why? Rooms were designed in rather cold unwelcoming style, showers poor, really bad and really expensive cocktails, overpriced breakfast. My advice? Go stay at the Marriot, its cheaper and much nicer overall!
mooi hotel, goede locatie midden in het centrum!! Mooie schone kamers en vriendelijk personeel.
large rooms big soft bed easy to find 5minutes on tram 1 from railway station
Staff were friendly and helpful and spoke flawless English, without exception. Hotel decor in corridors was a bit gloomy - all grey walls.
Comfort of room very good
as good as always has beengood location, good rooms, good staff
Location of the hotel. Limited capacity of breakfast facilities on a busy weekend.
Our reservation was confirmed and when we arrived at 10 p.m. the hotel manager informed us that the hotel is full and refused to accomodate us referring to a problem with computer program. Hard to believe it could be at Marriot Hotel!!! We had to spend the night looking for another hotel.
The central location for wonderful walks exploring this extremely pretty city.
Hotel stuff is very good. Location & design of hotel are outstanding.
Just about everything -- the Poppi bar, the room, the hotel's architecture, the location, the staff, the food. And what a Mojito! The only thing that we disliked is the elevator that takes you to the Parking Garage. You need to press 2 buttons to get to the correct level, and I often had to try this 3 times to get it right. A 2 star elevator in a 5 star hotel. But, otherwise, the hotel was fantastic.
Nice and clean rooms. excellent location in the historical centre of Gent. The price for the room is extra ordinary and an extra pay of 23,-€ per person per night for an ordinary breakfast buffet is to high. There was nothing what excuses the price in comparision to other hotels.
Great hotel and the staff are very helpfull and a lovely comfortable hotel
very pleassant open entrance of the parking
Good position close to the centre. Very friendly and helpful staff. Comfortable spacious room and excellent breakfast.
i love the location the most. the hotel is really nice located by the canel which is nice. everything is great, but the toilet i can smell pee pee which ruin everthing.
Nice location, comfortable, clean room and facilities. Good and generous breakfast although we missed it a couple days due to poor communication at the front desk. We arrived in Ghent very late 11 PM. Reception desk was confused and sent us to the wrong room. It was occupied by naked people who were busy on the bed when we walked in. Amusing for us but very embarrassing for the hotel clerk. He compensated with free beer and apologies. In the excitement he forgot to tell us the breakfast area was located on the 3rd floor. We missed breakfast the first 2 mornings. Another minor irritation was the same dirty coffee cup was left in the room for 3 days, while the bed and everything else was cleaned up. Despite the small gaffes the staff were mostly friendly and helpful and the hotel was nice. We would stay here again.
Excellent location, very modern. Sound proofing between rooms not good. Room 2.20 is to be avoided as the breadfast room outside portion is right above it, and from 7.30 am people scrape chairs around and one can hear people talking as if they are in the room...! Probably any other room is excellent!
It's a new and supernice hotel located very centrally. The staff is extremely helpfull.
The location is excelent. The room we stayd in was in touch with the room of the cleaness (it even had a door conecting booth rooms). So, early in the moorning we couldn´t sleep with the noise of the hotel staff!! Not pleasant, this room should not be rented to anyone!!
Fantastic Breakfast in a pleasant room. room was a bit cramped
I liked the location, the modern style and the breakfast room on the roof. Staying for only one night I felt the room was a bit dark and dismal looking onto some parked cars and not one of the better rooms.Because the weather was very miserable I would have liked the ability/ choice to have had more lights on if I wanted them would have been useful. I would have liked to have been able to check in before 4pm.
Cool rustic room in a hotel with more modern rooms too. Good sized bathroom. Nearby all the things I wanted to see but not on a main road so it was quiet. My room as pretty cool but a bit dark.
Handy to town centre and good quality hotel
Comfortable hotel close proximity to the centre, modern facilities ideal for the business trip. Staff very helpful when problems were reported. Lack of attention to detail, the wifi system gave problems as did the door entry system. The lift failed but no messages on each floor to advise guests.
The situation of the rooms with view on the water. To expensive for the quality of the room.
Great really good staff
No smoking hotel - Dog Friendly Restaurant standard was poor with cheap ingrediants poorly prepared and overpriced - evening buffet appeared to consist of left over finger buffet offerrings from the day's conferences/business meetings. Difficut to approach by car other than using Jcn 14 of E40 - Ghent itself was dirty, smelly and appears to be a centre for stag/hen all day drinking.
I don't like the rooms with a window to : the restaurant :(
I must admit I liked the fact that it is one of those rare hotels left in that it contains smoking rooms. I have not come across one in a long time and it was a real pleasure to be able to relax, smoke and not be dictated to. Thank you Holiday Inn, Ghent.
I liked it's location, it's right next door to the Flanders Expo where I was going for I Love Techno so was very convienient and it's also very close to the tram. I also really liked the hotel staff they were very helpful and friendly. The connected internet or the wireless didn't work in the room.
Bathroom tiles were quite dirty; they cleaned them after we complained.The carpet needed cleaning,
Excellent quality of bed and bedding. Nice touch of pillow spray appreciated. I have used this hotel over the years and like to see familiar staff at check-in and restaurant management.
A nice and relaxed atmosfere
The stuff are very nice. The Buffet breakfast is excellent. The Dinner restaurant has a quite limited selection of food.
The staff were friendly, breakfast was excellent and the hotel room was comfortable. Good location.
No remote control for TV in room, therefore couldn't watch tv late at night. Restaurant not open on Monday evenings. I arrived late and then had to go out to find a restaurant on a wet night Finally, there is building work adjacent to the hotel and loud noise from just after 7am in the morning!
Poor finishing details to the room. Air conditioning did not work Staff on holiday, so there were no restaurant facilities
Room lay out, easy to get to, friendly people, near town centre with lots of nice places to eat/drink! No internet (yet)
Staff was very helpful and efficient. Good beds, comfortable room with modern decor. Not everyone has a GPS. Mentioning the road works and the way to get to the hotel in the e-mail confirmation sent by the hotel would have been helpful. Fortunately I was warned by previous guests' comments.
Perfect hotel if you visit Gent and Brugge by car. Rooms are very good, breakfast not the best ever but doable. There is free parking, good free wifi and easily accesable from the E40. Check in was extremely convient. Spa is not free according to the information book.
Nice staff, comfortable rooms, value for money
Location easy to find, vast parking, very clean room, free WiFi, good restaurant. WiFi not fully operational, a rain coat forgotten in the room has not been found later, which left a very bad feeling about my stay.
thye room was modern and comfortable with a very good shower
Breakfast was very nice to start the day with. Nice to be in the town and watch the world go by when eating Breakfast. Shower head in the wet room was too high and could not be adjusted.
The room was large with very modern styling. It had plenty of storage space and the enormous bed was extremely comfortable. The breakfast was beautifully presented with a wide range of choice from the buffet. All staff were very friendly. No complaints whatsoever.
If you want to visit the center of Gent the location of this hotel is perfect. The children can even have a swim on one of the rooftops when it's nice weather. The way to our room wasn't very nice; through the lobby and a hallway, then outside at the back, down an outside stairs, across the entrance of the parking garage, up in an elevator.
Toprooms have superb view
Very friendly and accommodating staff, small quiet hotel. Perfect location, beautiful clean and luxurious rooms.
Very nice hotel. Great big room with canal view. The staff was was very friendly.
Spacious room with luxury bathroom. Hotel situated on canal side in historic centre, but quiet. Generous choice at breakfast. Staff aimed to helpful, but did not know about current diversion of nearest tram service due to road works.
Having stayed here before what I can stay is I feel very, very comfortble when I stay here. The rooms are excellent and the staff are all extremely friendly. The hotel is close to the centre and very good restaurants are to be found within a five minute radius. All in all a fine place to stay.
Very comfortable and modern room
Good location and comfortable. Difficult to find due to road closures, parking under the hotel not easy.
Central location The bathroom floor and shower base needed a real scrub with bleach, they were dirty and moldy. The breakfast cost 18 euros each which we didnt want to spend so went to the nearby Pain Quotidien for a delicious fresh and much cheaper breakfast. Parking was also impossible as the streets are blocked with roadworks and pedestrian zones, so our GPS took a long time to help us locate the hotel. I think the hotel owners/website should include a map of how to best navigate the city. Too expensive for an ordinary and basic room.
Good hotel in excellent location. Ghent is gorgeous and will be even better when it's finished. Easy stroll to all the main tourist sights and brilliant bars.
The hotel is convenient for the centre and is in easy walking distance of the main sites of Ghent Check in time is advertised as being 14.00 however, we arrived at 15.45 and our room was not ready,
Really helpful and friendly staff. Clean and comfortable. Will definatly be staying at this hotel again. Quite difficult to find hotel parking due to one way systems and pedestrian streets but hotel staff were brilliant with directions.
the location was perfect the atmosphere in the hotel was not so cosy
Central location. Bog-standard, somewhat dirty hotel with unhelpful staff. Impossible to get to by car!!! Don't even try... I parked 100m from the hotel but it took me 1/2 hour to get to the parking, by which time the receptionist had let the car park fill up- despite knowing I was on my way.
The location was excellent, it was in the old part of the town & was in a beautiful location with the Christmas market just at the side of it. the tourist infomation is 100m (away) and the main tram stop is 200m (approx) away. the breakfast was first class with a selection of a continental or more fimiliar english style breakfast (eggs, bacon, sausages) this hotel is in a perfect location for seeing all the attractions of the city.it was clean and comfortable. they also offer free use of a sauna and steamroom.
the bed was really big and room too.
The location is great. The hotel is right in the center of the city and almost everything you will want to see is within walking distance. The hotel is clean and well kept. It's an international chain and lacks charm.
Very friendly staff
Location. Very helpful stuff. Good restaurant and breakfest. Nice size of room. Spacious parking area. Bathroom can be mordenized.
It was very comfortable to have an apartment with the extra room rather than just a hotel room.
The Hotel staff were very nice and the apartment was spacious, comfortable and clean and was conveniently located for the city centre with onsite parking if required.
We stayed as a party of 8 and everyone of us enjoyed our stay with your help in booking us a taxi to the velodrome which was very much appreciated. nice to have a television with english speaking programmes. Lack of of coffee or tea in the room although all facilities were provided to make same
The room is very clean, easily accessible, the arrangement of the room is very good. No!
the staff is very helpful, and the room is very spacious. We also have a complete kitchen when we could make a cup of tea or coffee, which is very relaxing after a day trip. The breakfast is good.
Free parking, easy access and clean The No Smoking room had a strong smell of smoke.....
The size of rooms. I didn't realize there was a living room and a bedroom until after we checked in. I was reassured that the complimentary breakfast ended at 10 am by the front desk staff at least twice. Breakfast actually ends at 9 and we missed it by 15 minutes. I was pretty disappointed since we factored the breakfast into our budget. The woman in the restaurant was nice and gave us coffee and croissants, but everything else had already been consumed.
the hotel appartment concept the cleaning
Excellent Design on rooms and breakfast area
Staff were helpful, accommodation and food were of a good standard, close enough to city center to walk to easily, without noise of being right in the centre
Nh hotels typically have a certain style which I prefer over other hotels which have often the "american" touch or following the 'french/accor" formula. So does the one in Gent.
late check out on Sunday. very clean. close to train station. a little far from the city center.
mini bar was not well equipped, area was terrible, in the suite are not even 2 chairs
Location, Helpfull staff No Air-Con
Comfortable room and friendly service Restaurant was closed
The room was not very clean. Under the bed was dust balls and it was obvious that it was not vacumed in about 4 weeks. The 3 level really did not smell very well. The front office staff was very friendly and helpfull. But I think the cleaning staff is very lazy.
The location of the hotel is in the city center. The size of the superior room is quiet big. There is no parking inform of the hotel, you need to walk to next street were hotel uses its parking space. The bars dose not offer any snacks or dishes at the evening, so no food. The bathroom facilities can be better for 4 star hotel.
Hotel convenient for the station and on tram route into city centre. Pleasant staff, excellent room and great breakfast. We could find no fault with this hotel
Spacious and comfortable rooms, pleasanr staff who gave map and information about seeing Ghent. Close to Railway Station which made travelling to other places in Belgium convenient.
Very good standard of food in the brasserie. This was busy with locals using it for dinner. Hotel not busy,given an upgrade in room. Quiet location yet easy access from motorway. Friendly staff and English spoken.
Very nice surrounding, quiet, charming hotel. Better place to stay compare to city hotels and it is not far.
The location is superb. Rooms are nbot too big - at least ours - but furnished with taste. The noise was a serious problem. Doors and walls are not well insulated and a lot of noise coming from people returning or leaving their rooms. We could almost understand the conversation of the neighbours from our room. Whilst the location and set-up is very pleasant and recommendable, I would hesitate to send anyone because of the noise in the rooms.
Good atmosphere, cultivated lokation and enviroment, breakfast exellent
The hotel is in a lovely setting and has a very nice ambiance. The walls are very thin and you can hear everything that your neighbours do in their room or on the hallway.
Old country style building nicely located along the river. Gourmet restaurant is the main force of this hotel. For those traveling without car will have difficulty to get to this hotel by public transport. Taxi from Gent could be quite expensive.
The river location was excellent We were aksed to check out at 10 am (1 hour earlier than normal) as a "football team were checking in that day". Should that have made our stay shorter ??
Asa always - very pleasant staff and lovely hotel. In the weekends - they need more staff to help at the busy breakfast time, but he did his best.
the restaurant was an unexpected suprise the food there was excellent
My first room (no 1) was terrible. I changed rooms and that room (447) was absolutely perfect. Night porte was very friendly 1) Lobby dirty (cigarettes in flower pots etc. beer tins in the garden 2) People smoking just outside the hotel 3) Room airco did not work. Room about 27 degrees celcius. So I had to change rooms 4) terrible music in the lobby and in the bar. The same music went on and on and on. It was clear to me that hotel management was not on top of things.
Central location. Very quiet. The drain on the shower was defective so the bathroom flooded.
Excellent hotel, very close to centre. Very relaxing atmosphere, lovely staff.
Excellent location. Really good breakfasts. Very comfortable room.
I got a great deal on the booking website, and was very happy with the service and breakfast and room, all very good, and a good location in old town Gent. receptionist did not smile once when booking us in or asking questions.
The room was beautiful and very modern. Very quiet--the new part of the hotel is in a building about a block away from the original building and is set back from the street. The 15:00 check in time is very strict and the place to leave your bags is out in the open and not very well supervised. Anyone could walk in from the street and take a bag, the front desk wasn't always staffed. This is tough on travelers relying on public transportation. Breakfast was quite expensive (€21 per person for a buffet) so we opted to find food on our own. Unfortunately, very little is open before 11:00, so finding your own breakfast is difficult.
location, ease of booking, reasonable pricing The staff was not overly friendly. They did not do anything wrong but only did what was strictly necessary. Did not give a warm feeling.
The location nearby the towncentre. Not easy to find from outside
window above the room-door towards the court that could not be darkened - and the court was illuminated all night, worn kingsize-mattress with a gradiant towards the middle
Cleaness and no noice Breakfast coffee
The old townhouse had been very well restored with lots of design features. The junior suite was large and well equipped and the shower was amazing. The location could not have been better. Wasn't too pleased with having to remove shoes at the front door and the communal breakfast around one table was a bit awkward.
A very friendly welcoming place, with great attention to detail in the individually designed rooms. Parking included, as well as free wireless - both good plus points for me. Its location within Gent is excellent
Very central location, very clean and has own face. Maybe one thing - I don't think it is good idea to have a'communal' breakfast at the one big table...
Friendly owners, nice breakfest and although the house is located at a busy crossroad, very good noise reduction Be aware you might go up long stairs (might be a problem for elderly people or with much luggage
We stayed in the "modern" room and it was comfortable, clean, and relaxing. The continental breakfast was substantial and delicious. The hosts were friendly and welcoming.
Owner is really kind, room is clean . location is very nice there are mosquitos in the room. I killed at least 10 which are full of blood
Best class in all aspects, very welcoming, beautiful, style, views, management, confort, renovation, and last but not least the Bed and the Breakfast. Special thanks to the owners, the managers and the operators (Kay and Christian) who will make you feel better than at home.
Everything about our stay at De Waterzooi was perfect. From the minute we were greeted to the moment we left, waving to Kay the owner, we totally enjoyed our stay. The views are spectacular (3 towers from the back balcony and Gravensteen castle while sitting in the living room), the Phara suite really big and filled with everything you would ever need. The best part though is breakfast... on both mornings it was fantastic, easily the best breakfast I've ever eaten. We really hated to leave, and hope to return for more than 2 days next time!
We liked everything. The friendliness, incredibly helpful people who couldn't do enough for you. And the most elegant hotel we have stayed in. And the restaurant recommended by our hosts, just round the corner, was outstanding - the coeur d'artichaut.
This is the nicest hotel we have stayed in - the beauty of the place, and all its details, are very special, and we felt very welcome. The location is excellent too - if you want a stay to remember, this is the place.
A beautiful hotel. The owners, both interior designers, have created a beautiful space in which to enjoy a restful stay. The bedroom was an excellent size, beautifully equipped and the bed the most comfortable we have ever slept on. The breakfast was served in a beautiful dining room in a fine dining manner. Fantastic coffee, pastries and cooked breakfast. A very enoyable stay. Pricey but definitely worth it.
A hotel that is quite different from almost anywhere else you have ever stayed
Special and pacefull place in the historical center. Really a charme hotel
The roo was absolutely amazing as was the whole place. The garden in the back is one of Ghent's hidden gems. It really felt like a you were in a country farmhouse. A very grand country farmhouse.
The service was smooth, friendly, and attentive. The stay felt like a visit with family. The decor was a mix of antique and modern, which gave a welcoming feel. The Internet service was excellent, the furniture comfortable, and the hotel mascot, Zenobio, a big friendly dog, was a happy welcoming party!
Beautiful decor and soft bed. Room very quiet. Lovely Staff. Stairs, Great location to town and attractions, but street not the most attractive
Wonderful stay in 18th century mansion. Exquisite design, close to historic city center. Rococo dining room a must see.
Hotel Verhaegen is a beautiful hotel, decorated with love! The guys who run it are very friendly and polite.