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The fitness and spa facilities were excellent in regards to the equipment available for aerobic and weight training as well as different saunas and pools to swim in. When the room was not availabe on time, the staff offered a few cup of coffee to us while we waited. The hours for the fitness center were unrealistic for people who actually use them to work out. The hours started too late and closed to early. Additionally, there was a one hour break in the middle for "what"? We showed up over an hour after the authorized check in time, yet our room was not available.
Excelent vier from the Breakfeast Room to seaside. Breakfeast met expectation
Very good hotel. Excellent spa facilities. Probably need to be a bit more friendly to families with small children.
The surroundings were very quiet, which I prefer. The hotel staff were excellent in every category and always very helpful. Extremely relaxing overall. Yes. The sauna was open until 0100 during the weeknights, but only until 2100 on the weekend. Why can't you have it open late on weekends as well?
Excellent food and breakfast! Very friendly staff in the restaurant. It was very hot in the room due to lack of air conditioning(naturally would not have been hot without very hot summer weather)
The breakfast buffet is top notch. Truly excellent. Staff was ok, neither overly friendly or helpful. I was very explicit in the reservation that I wanted non-smoking rooms and we were given smoking rooms. The front desk didn't ask before giving us keys, so we got to our rooms to discover they were smoking.
it lived up to, and even exeeded expectations. An earlier visit was very good. This visit was very, very good. We hope to use this hotel again.
It was really value for money, excellent hotel, very high standard, breakfast good beyond imagination. We were a group with baby and everybody loved it, great cusine, except that the service in the kitchen was terribly long in the evening. The waiting time in the restaurant in the evening was about one hour (not acceptable in such a great hotel!
Restaurant facilities at the hotel
Rooms are comfortable; good breakfast Too close from motorway (a little bit noisy) Far away from city center (Dusseldorf)
Location next to park Uneasy to find the hotel, because it is not visible from the highways.
Excellent situation next to a forest, close to the city. Lots of facilities.
The hotel was very convenient for an overnight stop, as it was very close to the motorway, but far enough away to be quiet. The hotel staff were quite abrupt, and wanted the money for the room at the time of booking in, which I have never known before. It was a long, long trek to the room. The breakfast made up for it though, this was really brilliant.
Ver few things were to be liked but would include that it is pretty quiet so sleep was good too many; internet very expensive for a business hotel; rates incredibly high, more for a 5 star hotel than this.The Mercure is about 2 to 3 star at most. Room was not ready at 4pm which is unheard of; no apology, no complimentary drink while waiting for the cleaning; room when ready was the wrong one so change for another room which was not ready either. Its also utterly expensive
? Check out took 25 minutes, Internet should be free on such hotels, and parking should be free also
Excellent menus - the cook is heading towards a Michelin star. Staff very helpful. Excellent swimmming pool and sauna. The bed was not very well sprung - every time my wife or I turned over the whole bed shook. [No lewd remarks please!]
A very friendly staff ,excellent breakfast and general conditions in the hotel excellent
Shopping, saw the country around where we stated and visited relatives room needed air conditioning
One of few (only?) hotels with rooms available during the plastics trade show. Price was too high given the facilities and location.
It is a very nice hotel that I have used offten
The friendly and knowledgeable staff were very good. The bar meals were good, tasty food in large portions. Saturday breakfast was chaos, nobody on the desk to seat us and the manager running around barking at the staff as if it was their fault that everyone had gone to breakfast at the same time.
Bathroom was really nice and location is very good we were sent to the room with tourists living in it, situation wasn't nice...
Its roominess. Breakfast included many different types of food, including full English breakfast. The fridge in the room. That one could get a snack until late in the evening. Useful to have trolleys to move luggage about. The only small thing was that our daughter was staying in the hotel too with her 7 month old baby. She needed and asked for boiled water to make up the baby's milk. This did not arrive. Perhaps a language diffculty?
Great room, excellent restaurant. A really special hotel. Good value, given the quality of the hotel and the attention to detail.
Overall a nice hotel with well designed and comfortable rooms. Very cosy ambience in the rooms and in the restaurant. A safe in the room would sertainly make sence and give it more value. Wine ordered on the wine-card was not available. The reception area personnel was partly not quite respectful
we were staying in a suite (as a last minute booking). Biking to Moers through nature, the use of the welness facilities and the room itself were all marvelous/splendid/great. absolutely not
The place is interesting and clean, the food is good. However on the first night the several rooms of the restaurant were full (there were plenty of trade-shows running in the area) and the service was very slow. a 45 minutes wait for a glass of white wine is a lot. Not just attention but also a touch of friendliness were lacking. Things improved considerably on the second night when the restaurant was less busy and a young trainee took care of my order. In spite of calling the hotel on the day before to make sure that everything was ok, I didn’t get the room that I had booked. That the senior front desk lady would then try and persuade me that a street- level "classic" room where the whole village can peep in, located in a separate house 100 meter down the street from the main building, is the same value as the quiet, terraced, roof-top "well-being creative" room that had been booked in the main building, only adds insult to injury, particularly since I got charged the same rate!
very comfortable rooms, good beds, free internet, good restaurant very polite but extremely cold staff. Made me feel unpleasant though they were very correct.
Quit area Via your site I asked for en room with two beds only to find that they did not have any rooms with two beds
Very good eye for detail. Relaxing and charming atmosphere. I can recommend the restaurant; local, seasonal food, excellent. Good breakfast. 10 mins from Duisburg. If anything, the bathroom could do with more amenities and there wasn't a minibar. However there was a complimentary bottle of water and you could order drinks to be brought up with no extra charge. (Besides cnn, no other foreign channels on telly. Only german ones.) But non of this made our stay less enjoyable.
Gourmet food, helpful staff New room, had no phone and remote from main hotel.
very nice hotel, great dining room, but didn't have a chance to eat there. all in all very nice
Wireless lan, excellent resturant and service
That everything was OK. The food, the stay, the place, the staff spoke good English.
The hotel is not in the city, so it is a peacefull place with no traffic. The mail thing is cleanliness. There were full of hair in the bathroom and I found 3 spiders in the room and a lot of dust under my bed...
Good room. Breakfast buffet excellent apart from flies Need to cover open food at buffet, meat, cheese etc.
location, surrounding, conceptof the hotel
All rooms are on gound floor No Aircondition
very nice breakfast, rooms are ok
Hardwood floor The property is not well maintained. Room is smelly; bathroom is dirty with chipped paints, cracked soap holder, slimy stuff around the edge of bathroom and shower doors.
Yes after staying at the hotel on the night (27th August) in the three rooms that I booked I did not later after returning home receiving an e-mail telling that I did not stay there and having my credit card debited the full cost of the rooms. Then being told by Booking .com that I have to wait 2 weeks for a refund. I need my credit card to be credited with the amount thatI have overpaid as quickly as the original payment was debited!!
Breakfast was really good Clenliness of room
The hotel has been completely refurbished and looks fantastic. My compliments to the owners. The staff at the reception is, as was before, still very friendly and helpful.
Modern Design, confortable rooms with free wi-fi, excellent staff, first class restaurant with wide wine selcection, recommended exclusively to business travellers. The position far from the biggest cities of the region
Clean, close to our destination, good rates, friendly staff, great breakfast Staff has been very busy at night as there has been a family function at the same time. Apart from that - everything was fine.
No air conditioning in room. Some noise from reception due to location of room.
Supportive staff, 24h working bar, comfort room. No room service, unless you order pizza. Not a single vegetable at breakfast buffet. Takes time to get a taxi
Comfortable room - very nice bathroom - excellent breakfast
Good value for money, helpfull staff (they did not received information from booking.com about our reservation, but proceeded without any fuss). we were not informed in advance that hotel restaurant is closed on that day (Saturday) = "diner" in a fast food
Lots of parking place for cars, value for money, Polite and friendly staff. There was a spider web on a wall and stayed there for 2 days. There was a paper litter in the cattle. There was no free internet for wireless or in the business center.
Convenient location, friendly staff, decent room. Telephone rates / fee are extremly high, discouraging people to use it.
free parking, 24hr reception, could open the window for fresh air only 7 german speaking tv channels, stains on carpet
Clean and well organised. Only stay here if you want to be in this location (e.g. for business). Not near anything else!
The room and breakfast were better than expected. The 14 Euros for the breakfast was in order, all wishes were fulfilled The personel were a little abrupt
lovely hotel in a small town with very nice staff. Pretty countryside nearby but hard to get around without a car. We were very well looked after.
the place was beutiful
Food was outstanding, staff were very friendly and spoke very good English. Nothing
The welcome from the owner was friendly and efficient. The rooms were spacious and very comfortable - as was the bed! The shower in the bathroom was very good - plenty of hot water with excellent water pressure.
The Hotel is a comfortable, family run and friendly small hotel-the rooms are well furnished and equipped and the food served in the restaurant is excellent. We had a very pleasant stay both times we stayed there.
Good breakfast Reasturant seemed expensive, did not try.
clean room, perfect service and good breakfast
the room was very clean,nice breakfast room, and nice breakfast, centre of town old fashioned style, very, very hot room
Comfortable rooms, some with balcony. Breakfast quite satisfactory.
It was a perfect choice. We really like family hotels and this one is perfect.
All in all a very good experience, but the breakfast was very very good.
Perfect when coming by car as easy to find from the Motorway which makes it easy to acess the nearby region or trade fairs. Parking is free and the inhouse restaurant is excellent. Wifi still costs 6 Euros per hour or 10 euros for 24h, nowadays this should be free. Also the fitness club is not in house and a short walk away at 3.50 - but than 1st class facilities.
The friendly and efficient staff, good restaurant and good size rooms
During the weekend this business hotel has great prices and the location is very central to Dusseldorf.
Food and personnel
The room was a good size, the shower cubicle was large and the quality of the food in the restaurant was very good The menu choice could have been better.
A fine hotel that shows (mostly) good attention to detail. Reception staff were friendly and helpful. The breakfast was very good, but the service clearing tables, providing new cutlery etc. was very poor. A big minus for such a nice hotel.
Overall our stay was a very pleasant one. The rooms were spacious and comfortable and Jules restaurant, which is part of the Hotel, was particularly nice. Good food and friendly, professional staff. There is a stale smell of cigarette smoke that pervades the entire hotel, including our room.
we all really enjoyed our stay and would definitely return! The rolled fish for breakfast was the highlight!!
Excellant value for money hotel
Very good stay
friendly staff, rooms very clean and comfortable. Overall pleasant stay Bar service was slow but maybe because the hotel was fully booked. Restaurant floor was very dirty at breakfast on each day of our stay.
Clean & modern. The right choice for people travelling for business that needs a restful night. Reception staff has been a little bit annoying. They should smile at least once and try to speak a better english! Unfortunately not everyone travelling in Germany is supposed to speak german. In the morning the smell coming from the kitchen is really disgusting! I had to change my suit after having breakfast at the restaurant as it was smelling like a fried sausage.
Good location for motorway and ciy access. Secure underground parking and a relaxed airy hotel feel.
Very good manue and good food. Very customer friendly service with very attentive personal.
Staff went out of their way to accomodate me.
the staff were very friendly as soon as we arrived and very helpful and there was carparking reserved for us smoking is allowed in the hotel
Warmth of the hospitality Room was small but more than compensated by the huge hospitality and welcome
Incredibly good value, central and quiet. Immaculately clean. Very friendly proprietor. Absolutely nothing.
Particularly helpful proprietor No lifr. Not particularly easy to locate.
The location of the hotel, and the accomodations were exceptional, the personal who now run the hotel, made us feel welcome and truly comfortable. We enjoyed the close proximity to town center. Perfect transportations shuttle bus from/to the airport Weeze was a very short walk to the hotel, these things make our trip complete, we will definately return one day Nothing
Loved everything about this hotel. Would stay there again. Fabulous
Ecellent value B & B accomodation. Very friendly staff. Would definately stay again.
Staff were very friendly and we received a warm welcome. Room very clean at all times. Excellent for a 3 star hotel.
warm, nice service
Friendly, clean and tidy, helpful staff no
Kleinschalig hotel dat prijs/kwaliteit zeker een aanrader is.
quiet village near ruhr, good german food,internet and good service.
Kitchen waited to close until our arrival (we arrived at 22:00).
the ambience of the hotel, staff very helpful and the local food that was served was excellent.also the use of internet in the room which was included in the price was good for my business.