Very little. The room was too small especially with a cot in there. The shower/toilet was in a cubicle in the room very little privacy if you wanted it. I would not stay there again and I would not recommend it. Too expensive for what we got.
proximity to the transport No breakfast provided
Good price, free parking, location Cleanliness, smell in the room, entrance to underground car park very narrow,
I definetely liked the position, just 6 stops far from the city center and the SPA area very comfortable after a businees day. The receptionists were all very kind and helpful. None
Spa. Handy for transport,Quiet Poor choice of food for Room Service
Location, It was close to the purpose of my visit, and quiet, with a beautiful view. To hot when entering the room.
It is an löusy and awful place.Rooms are small.Breakfast a dismail.
Nothing in particular! The location, the quality. This is not 4**** hotel!
location & reasonable rates; convenient parking lobby smells of cigarette smoke--but (non-smoking) room was fine
We had a great view. Rooms very quiet considering closeness to centre.. Very handy for getting into Bern Centre. It took us a while to find our way to the hotel even with a good map. But there was a lot of road work around Bern.
Consistant high standard throughout Europe. Choice of breakfast items could be better, specially considering you actually charge extra for this.
The room was a great size and the room facilities were in good condition. The distance from the city centre was a little too far for walking distance, but the tram stops right out the front of the hotel and takes you right into the heart of the city.
It was the most reasonably priced hotel we could find in a very expensive city (country). Everything was as it needed to be for a comfortable budget stay. Front desk staff member made bus change, provided directions and answered grocery store questions even though she was swamped. Very courteous. They need more support at the front desk. It was always busy for the one person on duty at check-in time.
No free connction in the rooms , parking and breakfast + 24 chf/day
I had a good room and clean facilities. It's easy to get there (just get on tram 9 from the train station).
best price and easy to get to location
The location just opposite the Bern Expo is perfect - only few minutes of walking.
parkingplace the way reception helped us. no good listening end she even didn't look in my face.
The room was very clean and tidy. Parking places were not enough. .We had to look for parking places, although we had payed for it.
good location - pubilc transportation to old town right across the street, took 5 min or 15 min on a scenic path.
Staff Was too cold in the room. The room is too big for the very small radiator located in the room.
Good brekfast, clean room, nic location Public transpot is a pain in the tail - one bus every hour, last leaving Belp train station at 19:44. Later taxi is only option, if avaliable.
Despite an en-suite bathroom there was no toilet in there and I had to use the public tolilet in the hotel. Food and drink expesnive for what was basically nothing more than a motel.
Facility was close to the airport and many options for restaurants at the hotel.
The location is perfect for aviation in Belp. I was dissapointed when I shortened the stay in superior room from 7 days to 5 days. The reason to leave the hotel 2 days ahead of time was not our's. I had to pay 6 days although I stayed only 5 days.
Unbelievable that in this airport hotel was an incredible Australian barbeque meal including kangaroo, lamb, and salmon. What a treat!
Excellent value for the money. Very courteous staff.
Close to airport when arriving late from a flight. Low price and OK breakfast. Very much noice from the airport in the morning. No toilet in the room. The latest was the worst. The door handle was loose and we could not get out from the room when leaving.
No temperature control for the room heating
Staff were friendly and helpful. Rooms were spacious and clean. breakfast was good. Hotel is located next to one nightclub and above another. noise wasn't too bad but may cause problems for light sleepers. Parking was secure but the card system had problems when we stayed meaning that we couldn't get out and missed a pre-arranged event. Paying to park at a hotel I feel is inappropriate and designed to wring as much money out of you as possible. At least they could hide it in amongst the room charge if they need the money that badly.
A bit old furniture, expensive wifi (!), paid parking (if you are lucky and park in front of the hotel then 10 CHF per day but if not, you have to park in a double expensive public parking in the underground garage.
Lack of air conditioning is unacceptable
The convenience of its location close to the railway station & shopping centre, - we were using public transport, and only staying one night. The hotel was generally rather shabby & "worse for wear" - in need of refurbishment. Fortunately the Irish Pub next door was quiet - make sure you get a room on the opposite side, overlooking the river.
Location is right next to the old town. Staff is friendly and helpful. Room was large and with a great view from the top floor. We asked for and were given a quiet room. The restaurant is closed on weekends, as are most in the town.
Very close to the centre of town and train station which was a plus
we are satisfied with every thing of the hotel, especially the splendid breakfast.
Great location - next to Fribourg Centre, train station, city center and old town. Great breakfast. Good/friendly staff to help you. The room was small and space was limited (what do you expect though in EU)
Staff was friendly and very helpful
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
Excellent location: close to everything but no traffic noise
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
It's really close to the railway station. Room is clean.
Very convenient for station and old city of Bern. good city hotel.
Location Beds are too soft
Accomodatin standards, family friendly There is nothing not to like
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
Staff friendly, bed comfortable
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
Beautiful scenery around the hotel Price, very expensive
Very friendly staff. Nice breakfast. Located in a quiet neighborhood. Would love to visit again.
Spacious room, good breakfast - especially the cheese, friendly owner, cleaned beddings For the dinner, the menu was good, but the Fondue was too salty to me.
The owner was very pleasant and friendly. Food was good. She was very accomodating and helpful.
Choice for time of breakfast. Large room with comfortable beds. Splendid view on the surrounding mountains.
The owners were very kind, the rooms were large and clean and it was very peaceful and quiet in the beautiful Swiss country. Breakfast could have had a little more variety, there was no fresh fruit at all.
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
nice staff, nice atmosphere and the rooms were comfortable
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
Wonderful hotel next to a tram stop that takes you downtown and to train station. Rooms were efficient and clean, staff was wonderful, and breakfast was great. Room did not have A/C and the windows open in an unusual way, so cooling the room down was hard. Not ususally an issue, but we were there when the weather warmed up.
The breakfast was good. Free Internet Staff was not very helpful.
nice staff; good information; quiet area (no street noise)
There was only 1 pillow and it was not comfortable enough for me...
clean after renovation too small for a family of 4 people, no privacy in the bathroom
location - easy access to the city centre and is very quite the resturant is closed at that night and no eating place nearby
Staff very friendly and helpful. Hotel unpretentious but clean. Great location for football stadium. Some sort of tea/coffee facilities would have been good.
everything except of the pillow uncomfortable pillow otherwise great!
close to city transportation
My husband and I chose the hotel through internet and we hoped to find it as described. As soon as we entered, we could feel it was Ok - we were given a warm welcome by the staff, the hotel and the room had an extraordinary smell of cleanliness. The lavish morning breakfast rounded it all. The hotel boasts of a quiet area in a busy city. We would certainly choose it again on our next visit to Bern. Keep it up! Thee was nothing we didn't like as we felt comfortable throughout our 6 day stay there.
almost good. it didn't work my visa credit card, so i paid by cash. it was a little distant from central rail station.
Large rooms. Close to city centre but also in quiet street. Parking is hard to find even if hotel isn't full. After we booked in, I never saw any of the staff.
Excellent attitude of personnel, nothing was really a problem, for example early breakfast at 6AM, electric outlet adaptor for use in the room or parking after check out. Space for parking cars is a bit narrow.
helpfulness of the staff and quiet location comfort of bed and towels
The staff were very receptive and informative
Comfortable room. Big parking lot. Excellent breakfast. Location is only good if you're with a car, as in our case.
ease of access from auto route no
This hotel is in a rest area on the highway - so quite a surprise from what is expected. Staff is friendly, service is excellent, rooms are good size and clean - and they have reliable wired internet in every room. The 24-hour free snack bar is also a great plus. As it is on the highway immediately north of Bern - getting in to downtown Bern is 10 minutes. And a walk through the countryside is possible directly from the hotel.
The TV has a fastweb connection to the internet with a handheld keyboard to surf the web if you didn't want to watch the TV. I has never seen anything like this before in a hotel room and i travel a lot.
good room and good breakfast buffet. staff was courteous and helpful. too expensive for what you get
The access to the autobahn going in both directions!!! The breakfast was excellent and coffee available 24 hrs. we really enjoyed. The warm bathroom floor!!! and for December it was very comforably warm. We did not hear other guests 'sounds' like showers running, doors banging, it was very quiet to sleep!!
near to the highway, was a time-saver for us.
The address of the hotel seems a little confusing. The navigation system on my car led us to a wrong location not very far from the hotel.
The breakfast buffet was very good in the morning and free coffee,fruit, juice throughout the day and evening. Staff was extremely friendly and helpful with any questions we had. We enjoyed our stay very much.
My room was too far to reach the front.
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
I was with my male colleague and we share the room, but the beds where together (It was a double bed). so its good to put an option on the website to chose which kind of room we want, double room with separate beds or double room with big bed (2 bed together).
Lovely room, helpful and friendly staff and lovely breakfast. Well located for the city. No English TV channel. bbc24 would have been good
The value for the money was quite good, at a two-star hotel, one cannot expect too much, but the room was fairly clean and the beds weren't too bad at all. The breakfast was quite good and the windows kept a lot of the street noise out. I was happy to find a city map and attraction guide in the room. The hotel wasn't a bad drive from the center of the city, although for walking it was way too far (about 3 miles). The shower was a bit moldy and the shower door was broken (but we did have plenty of hot water!!). I was really glad we were on the top floor as the wooden floorboards were extremely squeaky and I felt bad for the people under us. There was not abundent parking on the street, we got lucky finding a spot fairly close to the hotel.
good value for money, clean, large room, quiet
The staff was very present, nice and helpful.
1. good housekeeping, good breakfast, good facilities & reasonable price.
distance to city center
Arabelle was a basic, clean and affordable hotel with minimum amenities. Situated in a mixed residential/retail quarter of Bern, it is 15 min walk from the old quarter and the botanical gardens. The european breakfast buffet had the usual breads, meats, cheeses, yogurts and cereals and a very welcome caffine machine. The room was somewhat dated in furnishings which would suggest the price was a little steep as I've stayed in simular hotels in Germany for about a third less cost.
Location: it is 10 minutes walk from Bern station. If it is indicated to go out from the university side's exit of the station it is very easy to find it. Breadfast is just OK but service person was friendly. According to the infromation on the web-site I believed that I could check in at 1:00p.m. We could but there was no receptionist.If you use this hotel several times and know this system there will be no problem.
good location, clean, freindly staff
Spacious room wooden floor made sound whenever we walked around