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Very friendly staff. All assistance required in any situation. Very pleased with the free airport shuttle.
Mike and Joy were very helpful and as usual our stay at BK met my expectations,thanks to the hosts. Al good
Like the hotel Nothing
accessibility to Tirau and awesome staff, just gorgeous.
Staff was very kind and friendly. Location is good,quite near from the airport. There was dust on the clock.
Staff were great Old, and tired, very very "ok". brealkfasts were same as every motel in NZ Average, with a little effort it work so much better
friendly helpful reception, spacious comfortable room, all very clean & fresh. walking distance to restaurants.
I always stay here on every trip I made,but this trip they disappointed me of the room I reserve, I had to sleep at the airport because of the person who help me, Im not gonna stay here again.
Always love here it clean nd friendly Everything
locality to airport excellent cleanliness
That we were allowed to keep room for 2 hrs later due to late flight Not particularyly close to anything although staff offered to take us in shuttle bus
convenience everything was fine and staff were pleasant.
staff very friendly,pool a bonus,but had stayed there before so knew what to expect. no
We just needed to be close to the airport-which this motel is. Free shuttle with a pleasant ,prompt driver was the big plus for us.
The convenience to the airport.
service and location no suit our requirements
The closeness to the airport and that they offered a free shuttle Nothing
The friendliness of staff and the convienient location to the airport
The size of the room and the amenable staff hot water ran out fairly quickly not adequate parking particlarly for bulky autos
The driver of the shuttle was friendly and obliging. I arrived late and there was some suggestion that the shuttle stopped at 10 pm.. Some of the fittings in my room were worn but everything I tried worked!
Rooms clean and spacious, quite location with polite,helpfull manager. Lack of waiting lounge led to a six hour wait at airport.
Nice Breakfast, comfortable room. The ceiling in my unit was badly in need of repair and paint.
The room had modern decor and was up to date with the heat pump, free internet , tv etc. Really good value for money
Very clean and tidy. Excellent staff on reception
It was handy Heavy traffic all night. only double and single beds. double needed replacing!!!
Hotel was clean. modern and had all necessary facilities. It was ultra convenient for transport, access to the city and had ample parking. The food ( breakfast ) was acceptable, but the staff did not appear to understand English, and the orders for food came out wrong on all three mornings.
friendly courteous staff and clean rooms and room cleaned and towels changed everyday. handy to shopping,beaches, city and sightseeing.
friendly staff, good location, clean room. We needed an overnight stay as we were passing through Auckland,this motel suited our needs. Washing mugs and dishes was difficult. Having washing up liquid and a dish cloth would be a great improvement. I would have liked a separate sink for washing mugs etc. but I realise this would not be possible in this situation.
The only thing good was the shower and the motel location. The size was pitifully, absolutely no room to move.The day-core was very tired. Carpet needed replacing. Curtains were past there life (holes in them). The tiny kitchen had an infestation of ants. There was no fly spray to spray them.
needed to call out the gentleman from office at approx 12.30 at night due to high decible sound within room walls..arrived within 10 mins...fixed the problem with a smile...very impressed...thank you
This was the second time and we had a very small room, no room for any thing else, alright for over night but no good for longer stays
Rooms compact, but clean and tidy, the bed was comfortable and having the microwave etc an added advantage.
The room we had was comfortable, quiet,service was good
Location is the only plus for this hotel No tv remote in room, no teabags and only very basic furnishings. Bed soft and squishy and not at all comfortable. Lots of renovation needs to be done at this place to bring it up to scratch.
The location was excellent for the wedding we attended at Elleslie
Helpful staff, very convenient for Greenlane Hospital. The bed was rather saggy, but O.K. fo a couple of nights.
The room was very comfortable with good facilities. Although the lodge was busy, we didn't experience any disturbance from other guests. Staff were friendly, helpful and welcoming. Thanks. Would have liked another bedside table so we each had somewhere to put our coffee. We have sky at home and found tv channels limited.
location,pool and price
That it was easy to get to from the airport, Newmarket, and Mt Smart. That there were no curtains on the penthouse roof, and the spa was actually a spa bath.
Architecture, ample parking No spa pool
The closeness to Alexander Park to enable us to walk to the show we attended When checking out, the staff member could have been more friendly - never enquired how our stay was, in fact didn't say much at all. Also the quality of the linen on the bed was rather thin.
It was open for check in for more hours than most, no hassles and good value for money, I wouldn't say it was at the high end of the market but for the price if you really just want somewhere quiet and comfy to sleep then you can't go wrong with this one. we weren't cooking so it didn't matter, but there was no kitchen sink,
its location to where we were visiting
Handy to everything no
It was a five minute walk to my daughter's house and a 10 minute walk to shopping, food, bus, train. Very nice and helpful management/staff. Basic room, not fancy, but comfortable bed and good shower, which is all I needed. Little sound insulation - but I just turned on the portable heater at night to drown out other noise.
Excellent location It was disgusting, not clean, had pubic hair on toilet seat and hair in basin, dust for miles, and table tops were not wiped clean.
Convenient to where I needed to go Musty rooms, had to wait quite a while as reception person was on the phone.
Easy access to shopping and public transport. Was clean and cmfortable for price. Staff friendly and helpful. Would be happy to come back here for another short stay. Room was getting a little tired. Picture on wall faded. Shower pressure a little low but temperature ok.Shower rose was leaking out the side. Coat hook missing on back of door. A small sitting couch would have been nice if room or a small table to sit at normal level.( Hotel website info? Have put yes but can't remember) My lovely wife did the booking.
Staff was very nice, room was cozy and big enough. Location not bad as long as you have a car. The free internet The ants running around the room, the terrible bed (felt every bump). The price definetly does not reflect the quality of the place. For 50-60$ I may consider but not for 90$...
very helpful an well placed for me a nice quiet room an handy to motorway an most areas
We enjoyed the spa, and closeness to shops and the venue that we initialy had gone to Auckland for. No kitchen sink,
Location within Auckland city No cooktop or dish wash facilities in the room - did not look like the same room booked over the internet, where it seemed there was kitchenette facilities. Had to share kitchen downstairs if wanted anything other than micowave.
The room seemed very clean and comfortable, the staff were very friendly and helpful. The motel was easy to find and central for our purposes. That their was no dish washing facilities in the room, and no remote control for the T.V, other wise we were very happy with our stay.
everything was clean and tidy and quite well stocked with cooking items and utensils etc so we could utilise the kitchen motel was too close to motor way and railway line, i am not use to so much noise as i come from the countryside, didn't realise this when making booking,
No comment Internet broadband : very frustrating, connections go fast $5.00 for 50 MB. Maybe offer free internet connection for customers.
I found this hotel a very relaxing and peaceful place to stay, very laid back atmosphere too. It's only a short bus ride to downtown Auckland and Newmarket is only a 5 minute walk away with all it's shops and eating places. The hotel room was spacious,clean and more than adequate for our needs. An all round thumbs up from us. The only thing which displeased me was that they advertised free wifi throughout the hotel, this was a main factor in booking this particular hotel. But when we arrived and I enquired about it as I had tried and couldn't get connected, I was told that the free wifi didn't apply to my room rate! Fair enough as we did get a good deal but I would have preferred to have known this in advance.
This Hotel is designed for people who are traveling by car and need good location to the motorway and Newmarket or City of Auckland. The room was ready, the bed comfortable and everything in the room worked. Good Value for money.
friendly reception very helpful with enquiries public transport went out of his way to find best option for us,
I have been staying there 6 years ago when it was still called Bluestar and was pleased with it. Now I cannot recommend it as it has deteorated especially the bathroom, which is not longer of acceptable standard. Pictures available at request.
How close it was to the train station. Comfortable bed & clean modern bedding. The room needed a lot of maintenance and to be cleaner.
The location was so good... so close to the city and all the shopping centre.Free car park was awesome!!!! The only thing that we were not happy about it coz when I booked our accommodation I asked for a non smoking room because of my daughter is asthmatic and my wife is so sensitive to smells especially tobacco + but we got two rooms which were very good but the next door were all smokers and especially they were smoking at the front and then left their cicarette putts right infront of our rooms.
Clean, big room, even dishes and microwave in the room.
Easy to access by car. Good value for money.
Clean dishes every day no cleaning at all in the bathroom, sometimes two days in a row no toiletpaper - i had to ask by myself for toiletpaper.
Staff availability and good will. The Wi-Fi is not free.
I needed to check out at 5:30am in the morning. I prepaid for the room during check-in. The manager was very kind and flexible to advise me of leaving the key card inside the room and simply going away the following morning. The decor was very basic and bland. The curtains were too thin to shed against outside light source. Inside the bathroom, distance between the hand basin and shelf of towels was so close that I hit my head a couple of times when washing my face.