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Staff excellent, attentive and helpful. Personified by Alain Rosenzuey.
The hotel was beautiful, the staff was friendly, the resturaunt was wonderful!
If you book a room in this hotel, do not eat in town, but stay in the hotel ! The chef prepares a great diner, menu or a la carte.
Room was large, bed comfortable. Excellent restaurant attached with good selection of wines. Good English spoken. Bathroom basic but perfectly adequate. Somewhat quaint, largely wooden interior design gave the room a slight 'Tyrolean' feel. Our room was above the kitchens and there was some general noise from equipment operating there, but fortunately not later in the evening though. Some families with children were a bit noisy in the morning. All in all we felt it was a touch expensive for what it was.
The welcome was very good, the hotel and room were very well appointed and the food was excellent
Great family room, good pool and excellent food Breakfast was expensive - we walked 5 mins into town and went to a local cafe / patisserie instead
Excellent staff in restaurant and lobby. Despite some staff had problems to speek English they were able to call colleagues that were fluent in English. I also like large room and sitting corner in the room + large bathroom+ extra towels for spa packed in a nice bag. The corners around the bath were full of black mildew ( I assume due to wet environment and insufficient cleaning). Information leaflets in the room were in French and English version was missing.
silence, location , the park with river near the hotel , good breakfast we take 2 rooms , 1 room was perfect and the other room the cleanroom put a wool blanket and at night it was cold outside and i asked a heavy blanket , i asked from the reception and they brought to me a one blanket without sheet cover on it ' the next day i asked from the reception to change the blanket and it didn't happended . only the last day the cleanroom brought the couple blanket after i asked from her personally.
Good location, right in the center of the town, closed parking, cozy atmosphere. No possibility of reduced prices, standard price at the hotel is the same as the price on booking.com, no weekend-rates. Breakfast is on the expensive side and not really worth the 10 EUR
Friendliness of reception on arrival, could communicate in English, secure and free car-parking. Within walking distance of many good restaurants. Enguisheim is a picturesque town, with many floral displays, character houses over 400 years old and excellent locally produced wine
Comfortable surroundings, good restaurant and off-the-street parking (no charge). Breakfast, while not included in the rate, offered an extensive array of choices and for 10 Euros was well priced. Shower/bathtub setup did not include shower curtain and we got water all over the place. But it was a minor thing that we could deal with and many people might not even care about!
The Hostellerie Du Pape was delightful. Right in the center of quaint little Eguishem, the hotel had its own private parking and our room was quite comfortable. Internet access in the room was a plus.
Great location and secure car park No air conditioning so had to use a noisy fan
The location was great. Just a short walk up Grand Rue to the heart of the village. The staff was great, food was delicious and the parking secure. Found the room warm as the window would not remain open.
We thought the Hotel restaurant was very good. The Hotel was having major work done on the floor above us.
High quality breakfast. Friendly staff. Gorgeos proprty and surroundings. N/A
Excellent location. Staff is not very attentive but they are efficient.
The hotel is a true jewel. The renovation of the old buildings is done with such taste and style. The staff is so friendly and helpful. Free and well protected parking place.
Our stay at your hotel was extremely pleasant - our room was lovely, the breakfasts were just great and we found the location to be perfectly situated for the area we were visiting.
Atmosphere , freindliness fellow guests , extremely courteous and friendly , helpful staff , very good location None at all Plenty of local restaurants about 1 mile away make up for this hotel not doing meals apart from an excellent buffet breakfast
Well maintained and refurbished historical site. Double bed too narrow.
the quitness at the evening and at the night, the authenticity of the village of Kientzheim. Good location in the middle of te wine routes
The hotel is in a very quiet neighbourhood. The parking is enclosed and adequate. Beautiful surroundings. There is no restaurant at the hotel for evening meals. The only other facility in the town was closed the night we went there. It is quite a walk to the next town.
Lovely property in delightful village. Helpful staff provided map for excellent 14km circular walk. Dinner only avaialble at the other hotel in the village (excellent food, but closed Tuesdays) or at nearby Kaysersburg
It had a high class feel to it. The pool and jacuzzi were clean and pretty, and very relaxing. The food is very good, and the location is simply perfect. Easy and free parking on site.
environment, comfort, swimming pool & spa, food, small town, castle, pretty decoration inside outside, welcoming, quite. cosy. may be could be more welcoming to children even if main customers are obviously either romancing couples or older, richer, gourmet and spa loving type...
Beautiful looking hotel set in a prime location in a fantastic medieval villiage with scenic surroundings and exquisite architecture.
Very comfortable and luxurious hotel, spacious room, large bathroom. large bed, nice porch with a view of the vineyards and the castle, relaxing spa
Excellent room and dinning.
Superb service in a very well designed hotel. The food in the gourmet restaurant was excellent.
location and ability to park easily at the hotel This was no three star hotel. It was extremely basic. I could not use my phone card and they were no help. The breakfast was not very good and the coffee was undrinkable.
Comfortable (bed, shower, plenty of room); location (very close to centre); parking; helpful staff; free wifi. Nothing
Room was clean and comfortable, staff was helpful, great location for walking into town or taking one of the hiking trails.
Nice place located close to central area of the city
Nothing. Awful experience. I stayed at the hotel, and I think your front desk people are a disgrace. Unfriendly, unhelpful and raging with stereotypical European attitude. I would never recommend your hotel to a friend or family member, and I will never sit foot in your hotel again. I was extremely disappointed with my experience at your hotel. You should be ashamed of the way you treat people.
Everyone at this hotel was friendly & helpful.
The staff was very nice and friendly. Especially for the family like us who has a little child, it is very important to have such a nice staff. They offer us a big enough apartment type of room and prepared the baby bed appropriate.
Very cosy hotel. Exellent enviroment. Nice view and very comfortable terrace.
Ideal place for our holidays in Alsace : welcome, very helpfull and englischspeaking staff, high quality fittings and confort , wellkept hotel and quiet place close to the historical center of marvellous village of Kaysersberg, itself well located in the middle of the wine road; Very happy of my choice.
Friendly and helpful staff. Clean spacious rooms. Good breakfast Bit difficult to find in amongst the one-way systems.
the locatioun in nature one could not eat "à la carte ", there was only one menu disponible
Everything was ok, except for the spa. It's a nice spa, it's just never open. The spa facilities close at 19:00, and the sauna and hammam never seem to be open at all. The jacuzzi was on the cool side, but I guess they don't really expect anyone to use it... :(
Quiet spot in the mountains! Martine is the most efficient, hardworking woman we ever met. She made our stay special. Clean rooms, lift and fantastic food at reasonable rates. Out of the way, but charming and highly recommended by the six people who really enjoyed the time here! Nothing!
Friendly staff, excellent dinner, excellent price, comfortable room, free wireless connection in the room, modern bathroom.
The owners of the hotel were very friendly, the food was excellent. the hotel was clean with plenty hot water for a lovely bath after skiing. Highly recommended - excellent value for money No
The Hotel was the perfect value for money stay, extraordinary friendly staff, very nice and spacious rooms
The accommodation is excellent, all rooms are brand new and in good working order. Carpeting is new and rooms are cleaned and serviced every day. The wall hung flat screen tv is also new. Nothing comes to mind to dislike. We missed bbc World, but made do with cnn.
The best was the location (that it is high in the mountains) and the restaurant with the local dinner and the breakfast. The upper beads of the ''lits superposes'' in two quadruple rooms were not suitable for children because there was nothing on them to protect children from falling down from the bed. The ''spa'' part of the hotel was closed at 7 p.m.
The service and the restaurant were excellent. We felt very comfortable and welcomed. We will definitely stay at this hotel again.
We liked the friendly, helpful staff and the interesting fellow guests. The room was clean, comfortable and everything worked. Breakfasts and dinners were an experience requiring plenty of exercise There was no choice of menu in the evening although the food was excellent.
The room was very ncie and the building is really beautiful. Ther is also a private parking
Right in the middle of a very picturesque village town in the Alsace region of France. Centrally located and an easy walk around the village.. No complaints
Breakfast, dinner and an excellent location for visiting the village on foot. -0-
We loved being located right in the beautiful village of Eguisheim, within walking distance of the whole town, restaurants etc. The staff were very friendly and helpful. The room was simple but clean and all we expected. The breakfast was excellent and the restaurant very popular in the evenings. We always found parking in the hotel car park or within 50m of the hotel. It would have been nice to have had coffee-making facilities in the room - maybe a fridge.
Very good hotel, run by a very helpful young couple, in a beautiful little village. The dinner and breakfast were also very good. We had no problems at all - only a positive experience
location, location, location would have liked to have a mini bar
Very good location in town center private car park charming hotel and town
Menu card only i french.
The room was small, plain, and very basic. Clean, though. Great restaurant downstairs and parking was available. Good for a one night stop in a really picturesque town. The rooms was just too basic. The total lack of atmosphere in the room really detracted from the experience of visiting the town.
Quiet place in the middle of vineyards, close to historical village with many good restaurants.
Quiet, clean, off the beaten path but easy to locate. Owner was personable, courteous.
Quiet location in the vineyards on the edge of a very picturesque wine village. No shower curtain in tub. Rooms are slightly small.
Very nice staff, room, bathroom. Clean, quite a lot of space, very nice location and view over wine fields. Note: we only stayed for one night. No airco, but we only stayed for one night and even though it was hot outside, the rooms were quite cool.
Stayed in very nice family suite with 2 bedrooms and 1 bathroom which suited us as a family with older children. Very comfortable. Breakfast a little expensive but very nice and plenty of food. Great to be able to walk 5 minutes to the village whilst a quiet place to stay.
The host/clerk at the desk was very helpful answering questions and providing suggestions.. The man who met us at the breakfast site could not speak a word of English and bordered on being rude when we did not understand he wanted us to sit at a table with our romm number.
Warm reception after a very long journey, travel kettle provided without problem, excellent room with small terrace, very clean and well furnished, good breakfast (bit expensive) available on terrace, lovely breakfast waitress, excellent restaurants nearby and beautiful old town. out-of-sight parking for motorbike. Very quiet at night. No bar or restaurant in hotel but enough close by.
The personal touch of a family-owned hotel makes the experience special. We liked being amidst international guests from a variety of places. We would have appreciated an English news station on TV, but that was not serious.
Good breakfast. Rooms basic and clean. Restaurant too gourmet and pricey for vacationers
very good restaurant !
The rooms were a good size, recently renovated and an original green color with nice paintings on the walls. The bathrooms are rather small and narrow.The decor around the hotel was a bit messy. Brkfst could have had more food from the region.
The attached restaurant was superb and the staff very friendly helpful and attentive.Location very close to Colmar and the Alsace wine route was great. It was unfortunate that we had a huge thunderstorn and at about 3 am something resembling an air raid siren went off for about 10 minutes. The local church also chimed in regularly. Thank God for the Pinot Gris which helped us get a little sleep
Nice room, excellent food.
really enjoyed our stay nice staff and comfort and nice meals lovely village suroundings
very good location - just at the entrance to old town. comfortable rooms, nice dining room only a small remark: the offer at breakfast buffet is limited and does not change at all from one day to the next.
A great location right next to one of the gates of Turckheim. Good breakfast and evening meal.
It was well located, reasonably priced and tidy enough. Staff were nice and the breakfast was good.
The rooms are clean, large and quiet. In the twin room, the size of the beds was large and they were not stick together. A free parking was available just beside the Hôtel.
Confort, relax, clean
Location near to main route, pretty town Very expensive food