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Excellent location within the heart of the Pfalzwald countryside. The hotel itself was first class - beautiful rooms and spa facilities, including a lovely indoor swimming pool. The service from staff was courteous and friendly and the food was of the highest standard and beautifully presented in a lovely dining room and terrace.
hotel staff,restaurant staff bathroom size and equipment,too small,you never expect such a bathroom in a four stars hotel.
Comfort of the whole premises, value for money
The room was nice and had a terrace that looked out to the forest. In the rooms, you need to put an electrical outlet beside the work desk. I had no place to plug in my laptop there so I had to sit at the small table which was not comfortable.
The hotel was very nice and the breakfast was excellent. The restaurant was reasonable too.
The level of comfort and quality of lodging and catering was very high.
The staff were very friendly and helpfull. The views were lovely and the spa facilities were excellent.
every thing its a great place to stop
The staff were fantastic - helpful in every way. Hotel is in a quiet area but just a 20 minute stroll to the centre. Beautifully decorated public areas.
siame viesbutyje apsistoju jau penkta karta ir visada zinau kad bus puikus aptarnavimas ir nekils jokiu nesusipratimu
not all the rooms are "Design" as portraied
The hotel Zollamt had a nice atmosphere all around, and the staff were all extremely friendly and accommodating. NO...
Hotel Zollamt is near the USA/USAF installations. Very clean nice place to stay. Close to the Kaiserslautern train station for weekend getaways. The morning breakfast service was excellent. The hotel staff were very pleasent and helpful.
Staff was very helpful and friendly. Room was clean and neat. No A/C, but considering it's in Germany there really is no need for it; just open a window and it's fine.
This is a wonderful hotel. They were very helpful to me even before I arrived. They were the nicest people and had a wonderful breakfast that was included. I'd definitely stay there again and recommend this to everyone I know.
Serving the breakfast
superb personal service by the owner and his staff; tasteful decor; wonderful breakfast; restful rooms; cleanliness.
The excellent stafff provided a very personal service which is very unusual in hotels nowadays. The food was excellent and beautifully presented along with wonderful surroundings. We have not been this impressed for a very long time...5 stars to all concerned.
excellent service and surroundings throughout no
An ancient monastery undergo a very nice and modern renovation. Very romantic location with superior restaurants and very good wellness area.
Wonderful property. Setting and renovation was wonderful. We had a very good meal in the restaurant.
Everything has been excellent throughout my (unfortunately) short stay; the monastery has been restored very well, friendly staff and an excellent room completed the positive picture. As a cherry on the cake, the bill has been reduced from my expectations. A truly remarkable place!
great location, wonderful staff. The best I've stayed in in the area
The gourmet meal - it was fabulous!! I wasn't crazy about the "Shaker" style decor in our room.
the beautfil surroundings and the staff were exepationally helpful and polite. I did not like the fact that there was no tourist information in english as i would have been interested in exploring the local area.
great hotel, excellent staff and wonderful rooms
The breakfast. This is more like a 3-star hôtel. This W-E the 2 restaurants were requisitioned for 2 different weddings. For the diner we were redirected towards an outside restaurant in the city. The charm had left.
The room was a nice size for one person. Food is good. The room is clean and made up well. The TV channels are limited for English channels. There could have been more towels and toilettries. The spa was not what I expected for the expensive price. They need to update their old spa tubs as they are far too small and uncomfortable. This is more like a 3-star spa now. I was told by a desk clerk that their Land Haus Restaurant was closed, and it was not. I was told to go to the expensive restaurant for which I did not like for lunch. The waitstaff did not smile & acted annoyed with their jobs. The desk staff then apologized to me that the Land Haus Restaurant was indeed open, and they made a mistake. They did not offer to take anything off the bill. I had to pay over 30 Euros for a lunch that I did not want. They could have given me a complimentary lunch for the mistake.
Beautiful setting. Atmosphere very pleasant and staff friendly A bit expensvie because of poor exchange rate of euro to pound.
I stayed here before and it was as good as ever. My room was no-smoking (booking specified smoking).
Excellent, Overall enjoyable due to fantastic staff, Infact very nice staff, and helpful, Food was good and ambience was good aswell at the restaurant. Rooms were very small, I had to pay more and upgrade to bigger room, but still it was small as compared to other rooms I have been to
hotel staff none smoking area inside/bar
Excellent, comfortable modern room. Rang to say we were arriving lte. The hotel does have a restaurant and kitchen. Arrived at 10pm. tired and hungry. Told by night staff waitress/check in there was nothing to eat - I even asked for some bread and there was no response. As the hotel is in the country and nothing was opened in the very small, this response didn't warrant the 4* rating! Also, only 1 towel + limited bathroom supplies in a double room. Little things, but made me critical of the rating. Didn't expect we should have to ask for these basics as it was a booking. The following morning, with different staff, the service was impeccable. Proving that individual employees make a huge difference to a business.
The hotels staff was very accommodating when it came to my wife and I's request. The hotel is literally miles from civilization and one would think that there would be more in the room (i.e. refrigerator, microwave) that way you can make sure you have something to snack on at night. That is unless you don't mind driving 15km to get something to eat. The price is
Great location Comfort Price
everything was terrific nice people thanks
The rooms were extremely clean and comfortable, they had modern facilities and the restaurant was fantastic! the stairwell on the third floor was a little difficult due to missing handrail
The location, the staff, being able to bring our dog with. The room was furnished with old U.S. Military furniture that was probably sold at a Defense Reutilization Management Office (DRMO) auction. The U.S. Air Force property lables were still inside the drawers.
The heat was not working in our room, so it was cold, especially the floor... however, the blanket/comforters were amazingly warm so we dealt with it ... the hotel is so quaint and everything is lovely about staying there... it feels like an escape to an adorable cottage. needed heat in the room
Large "american style" beds, each room had a balcony, great resteraunt, staff very friendly and helpful. Showers a bit small, but not unusual for Europe.
Great hotel for kids, the breakfast is excellent, and the staff are friendly and helpful.
The breakfast buffet was very nice with a good selection of breads, fruits, cereals, eggs, drinks, etc. Good for families with children. Walk to hotel room was very far from parking and had to go up many steps in narrow places. Walkway to hotel room was smoke-filled and room was not smoke free. Not pleasant. Room was full of extra beds with rough bedding. Beds were far too soft to sleep comfortably - with absolutely no support. Room had extra furniture and refrigerators in it like it was a storage room of some sort. Internet Wi-Fi not available in room... only in hotel lobby. Compared to every other city/town in Germany I visited, the price was too high for room & service received.
Not bad but a little bit expensive for such quality. Free parking. Need to be renovated.
Due to vehicle breakdown in Austria we were delayed for 24 hours but the hotel were happy to change our booking when I phoned them at 4:30pm on 21 August. Also when we finally arrived on 22 August, they were happy to provide hot meals in the restaurant even though it was only 15 minutes before it was due to close. I don't think an English 3 star hotel would have treated us so well. The only problem was being woken at 5:30am by a large transport jet landing at the nearby US airbase! However, there is not much the hotel can do about that!
We were made to feel very welcome. Monika added so many extra special touches such as complimentary cakes and coffee on arrival, with chocolates for the children. Gluhwein one evening. Extra breakfast etc..We were collected and taken back to the airport and the designer outlet by Monika and her family.This was so much more than just bed & breakfast and we would definetly recommend this guest house
The guest house was excellent value and the food was great, would go again
Excellent hosts. The booking confirmation form sent did not contain the phone number of the hotel and we ended up paying an unnecessary €12 for a taxi.
the relaxed feeling plus the steamroom and sauna bath nothing
Our hosts were fantastic! Very friendly and welcoming. The stay was very private. The hosts stay out of your way except to provide any meals. On the other hand, if you prefer to talk, as we did, they are very personable and easy to talk to. We spent an excellent time discussing their Alaska cruise and looking at pictures. Also, since they also operate a spa, the bathroom was appointed very nicely. Tub was six feet long, heated floors, separate shower, lots of nice amenities. Would highly recommend this hotel. The hotel is in the small town of Hornbach, making it a very quiet place to stay, but only a mile or so from the Zweibrucken shopping outlets, so you can reach the city very quickly. Would love to visit again! Nothing.
We felt very welcome. The staff are very friendly and have very good knowledge and information about the immediate and surrounding area. The room was spacious and well presented. There are good facilities available too.
Very friendly people letting a nice and big and well equipped apartment. The letting is rather a B&B than a hotel.
We loved basically everything about our stay, including: delicious breakfast, friendly staff, comfortable room, location and more. It was just perfect for a relaxing time away. The free transfers to and from the airport were perfect and allowed the journey to be less stressful. Free bike hire was a plus as we were able to explore the countryside. 100% loved our stay! No..
Very pour breakfast, in all the beds were not fresh linen( I found a lot of hair on the beds, apparently someone was asleep before us in these beds, and after the first night, I gently asked the owner of the hotel why on bed sheets hair and dirt, the owner of the hotel said that it could not be, but it changed us all bed linens),
Friendly Husband and Wife owners made us feel very welcome. Amazing waterbed and luxury bathroom, with zacuzzi bath and body massaging shower, with radio!! Excellent value evening meal, and superb breakfast
The hotel looks good, is very clean and staff are helpful and welcoming. My room (cell room) was basic but comfortable. Very good breakfast. Wifi available in the reception area. Nice atmosphere in the hotel.
The design elements were excellent. It really makes the most of being an old prison. Complete with black and white striped curtains and towels, the hotel was fun to stay at. We stayed in one of the comfort rooms and it was great, though a little small. The clerk was a little cold upon arrival. It may have been because we are Americans and were speaking English to each other, though I tried to speak in German for all of the check-in process. Also the pillows were quite thin. Other than that, everything was great!
The hotel staff was friendly and courteous. The hotel was clean and easy to find. The cells were larger than we thought! Fun place to stay with High School group!!
Somewhere completely different, real attention to detail it has been stunningly refurbished. Warm welcome and very clean.
It was a very unique experience staying in a former prison. Barb Wire, white walls, breakfast buffet was good. easy to find. a cool hotel no tv in the rooms
The Hotel was very beautiful and the room was very comfortable. It was interesting to stay in a converted prison. The parking; they seemed to have enough when we checked in, but they had people that wernt staying at the hotel park in in the lot.
I stayed in a cell room, and it was sparse as a prison cell should be. It was comfortable for what it was suppose to be. A nice breakfast buffet. The price for the cell rooms was a little expensive.
Novelty factor of sleeping in a cell. Clean & modern. Communal showers. No Wi-fi in rooms. Breakfast - would be better with hot food options.
The hotel was really nice and modern inside yet kept lots of the original prison features. Very clean throughout. I would have preferred the bed to be a double, rather than two singles pushed together.
Comfortable room, friendly staff, walking distance to downtown and other activites, WIFI available in lobby. Decent breakfast buffet. While WIFI was available in the public area, it would have been nice to have it in the room.
The hotel staff and the breakfast. There wasn't an alarm clock available. The front desk closed by 2130 and if I came back to the hotel after that I couldn't request a wake up call. It would have been nice to have an alarm clock available to set for myself.
The rooms were spotless, the breakfast was excellent and staff very helpful
Everything was fantastic. The hotel staff is amazingly friendly and helpful. The room was great. I stayed for nearly a month, and the room was spacious enough to be comfortable for that extended length of time. The location is fabulous. In addition to being close to the pedestrian area, there are several restaurants within a couple of blocks.
Location of hotel is excellent!! I would have liked a double bed since I booked a double room. Two people sleeping together on those twin beds are ridiculous. Had to sleep like brother and sister rather than husband and wife!
friendly staff,good breakfast and great acess to city center.
the hotel was comfortable and warm and near our son who we went to visit
It was quite, clean and within walking of dinning and shopping> The staff leaves at 10:00 pm but I did not need them.
I stayed at this hotel because it was the closest to the local hospital. My boyfriend and I had gone to Germany on holiday, when he got a case of pancreatitis and had to have his gall bladder removed. I chose this hotel because it was very central in Kaiserslautern, and only a 10 minute walk to the hospital. The staff were amazing. They all spoke English very well, and were very understanding when I had to extend my stay several days after my original departure time. Breakfast is included, which was great. The hotel is located downtown, within walking distance of several restaurants, a grocery store, and park where they had a carnival and other fun things on the weekend. If we ever went back to K-town, I would stay at this hotel again! They advertised free wi-fi, but it was only available in one of the buildings that make up this hotel. They did have a computer in the breakfast room that was free for guests to use though.
secured parking with a gate no view but great breakfast buffet
Lovely hotel - very clean. The staff were very friendly & helpful (not all speak English but why should they? - we managed to get by easy enough). Certainly reccommend having an evening meal in the hotel - food was excellent.
Everything was good Nothing
Our stay was great. Breakfast was a wonderful, traditioal German breakfast. The beds were comfy, and clean rooms. I would stay there again and recommend it to anyone staying in that area. So fun that it has a pastery/chocoate shop hooked to it - it was also great! Restaurant doesn't serve dinner until 6pm, which is somewhat typical, we noticed while travelling through Germany and Belgium. We just went a couple doors down for an early dinner, instead.
The breakfast was superb liked being served in your own home. We arrived on a Sunday evening when the Hotel (and Restaurant)was 'shut' as such places have to do once a week in Germany! Once we pressed the bell the proprietress did everything that was needed for our stay.