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The room size was good and the swimming pool, sauna and spa were great to relax in The only thing I would change is the payment for the slippers to have access to the swimming pool etc. It is ok to charge extra for those not staying at the hotel but for guests this should be included in the price of the room.
there was a problem with the e-keys. they didn't work.
Very good breakfast, wide range of foods even fresh juice is available The beds are very uncomfortable, rooms are in need of a general overhaul
Very convenient to where we wanted to be! And the Front Desk Staff were wonderful. The pool was cold! The Whirlpool did not work!
Comprehensive breakfast friendly staff. Comprehensive breakfast although rather expensive. If claiming on business expenses this is not an issue, but for non business travellers this is quite an expense over 4 days
Great food! Nice pool.
The room was very comfortable , the services & facilities of the hotel were very good . More then this , the food was tasteful .
It is comfortable, quiet, clean and convinient. The breakfast was reasonably good. The front desk service was fast.
Not Much The Staff was very cold, the bar smell of cigarette smoked, the bath was dirty with hair from previous guest, the room decoration is dated. Not what i expected from a mercure hotel what so ever.
The hot tub and pool were clean and not full of kids for my use. Parking was not an extra cost and the parking lot was safe. Loved the location as well! A great hotel in a nice part of Hessen!
Location was great in my case, needed to be near to center. Breakfast was very nice and staff attentive. Only stayed 1 night but overall quality and facilitys of the Hotel would make me come back for more...
Nice place for business trip
convenient location, easy parking, good restaurant, friendly staff air conditioning non-functonal - not good for my allergies; pillows are definitely not designed for americans
I liked the this hotel because it gave me a very relaxed safe feeling. There was alot of road construction going on, but when that's done, this is a perfect hotel.
Nice hotel very easy to be found and familiar ambient Although the weather condition of the area allowed to sleep during the night without air conditioner, in the summer it would be not so nice spend a whole day in the room. I would suggest to install an air conditioned system.
The hotel was in a very nice spot. The restaurant was very very good, the service as well as the meal.The room was spacious and clean.
Extremely good restaurant (especially for breakfast).
Great Hotel, very very clean, good breakfast Unless you are with a car the location is somwhat out of the way.
Butiful room. The restaurant. Some noise from the road and the terass in the late evening/night.
Helpfulness of staff
good situated, friendly staff, very functional rooms = just what you want
Excellent location in centre of Wetzlar. Hotel restaurant above average.
Very convenient for the center of Wetzlar. Nice rooms. Good restaurant.
we liked to stay there, good food and good breakfast
Some of the staff spoke english, friendly service and relaxing atmosphere There was no secure parking for a motorcycle as requested, had to leave it on forecourt at front of hotel (ideal for cars).
the staff was very friendly. I was a quick walk to the city center and the the german dinner was really good!
Close to the old part of the cuty. Not expensive. Ratio price/quality is ok.
Overall, the room was good with a good sized bathroom for Germany and the breakfast was good. Staff was friendly and helpful. The hotel could use carpeting in the hallways as they could be loud. Parking lot was much smaller than seemed to be advertised, but staff was helpful about street parking.
Good location, close to the train station and a few bars. Free wireless internet. Insufficient parking. Shampoo and soap were not provided.
Clean, good location, very nice breakfast included in price. Very very small.
It was close to the town Not enoough parking space had to park out in the street and pay
clean, good location, next to the univercity, good prices
The staff was very nice. And we had a quiet room, as we asked. The room is a little bit crowded. Need some repairs.
Only good is it is near the train station, Good breakfast. To much noisy, the room was absolutely crazy, the bathroom door did not open due to the wash basin. The bath entry was too narrow and say to slip. One had to sneak into the bathroom. The room to was noisy as soon as you open the windows. During breakfast noboady was there to attend or to give coffee.
Convenient to railway station and shops,rooms clean and tidy,breakfast set you up for the day,plenty of choice. None
breakfast the room (305)
. The hotel itself was just fine--breakfast was lovely, the room was lovely. We needed the window open for the breeze and outside was quite noisy. Also, parking was tight but it was available free of charge.
The hotel is in a very quiet neighbourhood - though a bit outside the city of Wetzlar. Services, including the breakfast, were excellent.
Excelent facilities, couterious and responsive staff, excellent breakfast, free internet and parking, highly recommend
A well run hotel with pleasant and helpful staff.
friendly hotel which I have stayed at before and would be happy tostay at again, Reasonably priced,
Lovevly staff, nice and new rooms, garage facilities, free internet, 10 min. walking from down town: Perfect
Cetainly it was the central location that was appealing. Very friendly staff who were always willing to help at all times.
Clean and comfortable with helpful staff, lss than 10 mins walk from the old town
1. Room was clean, well-designed, and comfortable. 2. Walking distance to train station & main street, as is probably every hotel in Giessen. 1. Getting access to the WiFi required a complicated registration process. 2. The evening-shift front-desk guy was repeatedly rude for no reason. 3. Poor sound isolation between rooms - you will hear the neighbors' stupid TV programs. 4. Pricey.
Very friendly helpful staff, clean spacious room, good breakfast. Unfortunately my room was located next to a very noisy elevator. Quite pricey.
I enjoyed the breakfasts, and the convenience Elevator only goes to the third floor, found used panty hose on floor upon arrivial
Cleanliness, friendliness and helpfulness of staff and ample breakfast with good restaurant for other meals. My particular room needed thicker curtains to block out the street lights.
Staff helpful and friendly. Good location Internet access not provided through hotel
I was here for my daugher's University .The hotel is centeraly located to shopping district,close to train station,on one of the main avenues.It is clean,quiet and has a wonderful & rich breakfast service.People at the front desk are very attentive and helpful.Good choice for a stay.
Good hotel. Nothing special, but comfortable. Good breakfast.
The staff was very accommodating and friendly, made me feel like home. Breakfast buffet was lovely and service great. Hotel is being renovated and certainly can use updates on the second floor, paint, carpeting, etc. When I showed my husband the pictures I took of the room upon my return home to the US he thought it to be very plain. Since I extended my stay for a total of twenty days I would've like to have seen a price reduction but it wasn't offered nor available. It would have been a nice gesture, oh well.
Staff were very kind and helpful.
very delicious breakfast, room and service in general very good.
Very friendly lady at the desk It says there is a restaurant in the hotel but we did not have access to it. There is a very nasty smell in the room (desinfection?) No comfort in the room. The hotel needs a redecoration.
was fairly basic for the price.
Pleasant friendly staff, nice and quiet at night. Rooms were a little tired, towels very thin, basic room only.
rich breakfast, quiet surrounding
Was not aware that no evening meal facilites available on monday evening14th jul
Nice area, good restaurent
The reception at check in was very helpful, giving me useful directions to my desired destination in Wetzlar.
The size, the comfort and the equipment of the room, the choices and quality of the breakfast. We arrived on a quiet Friday afternoon. The welcome at the reception desk was rather formal.
Staff was very thoughtful and helpful in every way. We booked a room higher up but as it was a very hot day the manager put us in a comfortable room on the ground floor for coolness and as there is no lift the manager quickly realised that the stairs would be too difficult for my husband to master.... Very central place to stay....
Nice quiet location near to the river and historic old town, yet close to the motorway for quick easy access. Nice breakfast. Old style metal sprung bed which wasn't that comfortable and noisy springs when you moved.
The room was very quiet and comfortable, and the whole establishment was like a cosy B & B. The provided breakfast was excellent, and the location ideal. Not applicable
Great place. Super friendly staff....and great bier!
The room had a lot of windows, which made it bright and cheerful. Seemed very spacious for a European hotel room.
Good location - shopping, railway station close by. Breakfast modest but ok. Room was clean. Bed ok. Sat tv. Restaurant in the house, they serve their own beer which is btw very good! Very noisy - major street, railway. Staff was variable - some very friendly, some not so much. Ok hotel for one night stop-over, not for longer stay.
Very authentic hotel, with plenty of life ( and original beer) . Very modern rooms, outer facade is a turn of but once you are inside you can't believe how good it is. Very central and a dream for students or people who like an active night life
Difficult to find any staff on arrival, once located all were very helpful
they have their own brewery which is quite good right now it is a construction zone, some of the floors do not have internet although advertised
The staff were friendly, helpful and fluent in English. Free parking was a plus. Beer garden was very nice. Breakfast was very good. Room was nice with big windows and had a nice bathroom. No.
The room was very nice; the breakfast was excellent. I don't know her name, but the woman who was getting coffee and helping in the morning was wonderful. I also greatly appreciated that they were willing to arrange taxis and such.
Helpful, friendly staff. Most of them didn't speak very good English (with one exception), but still very nice. Free Wi-Fi. Right on the river. Free breakfast, decent pancake house for dinner. The office is just closed from 1-4pm. This is ok once you've checked in, but I arrived at 3pm after 20 hours of travel, and had to wait outside for an hour. They need to have some way of dealing with this.
speak better english,please
Pleasant small hotel in quiet area with terrace adjacent to Lahn river.
good parking facility. Good restaurant (prices also) and breakfast Bathroom very narrow
beautiful setting. each room had a balcony, that was great to relax on. idyllic setting. room was comfortable and very clean. wonderful restaurant on ground floor and great breakfast. We were unable to add another person to our room, although the internet information said that we would be able to for a small fee.
Clean and comfortable rooms, nice and quiet view on the Lahn river, very good dinner kitchen. Not in a central position but only a few bus (12) stops away from Marktplatz. Staff couldn't speak English
Staff was very helpful to us. Meal in the hotel was very good
There was in room strong smoke smelt.
The location right next to the river with a terrace for drinks was lovely. The restaurant was charming with unusual "pancake" menu. The rooms were spotless and airy. The bathrooms are very small.
Friendly and good service at reception; clean; good bed Wireless network detected, but to low connectivity to make use of it
Helpful staff I missed a trouser press!
The very helpful and friendly staff. Smoke smell from other room(s) was evident in my own room next morning.
Room size was good
Good location in town centre but at the same time easy access to the motorway. Good train connection to Frankfurt so ideal for bisiness trips.
Leaving ! Hotel closed when I arrived, no night Porter, had to find another place to stay that night ! Next day shown to an uncleaned room before being moved to an adequte room that served the purpose for my stay.
nice hotel and clean
Staff very welcoming, and helpful even with a slight language barrier. Hotel very central walking distance to shopping areas and eateries, hotel resturant excellant and reasonable menu Nothing I disliked it served my purpose very well and was reasonably priced
Very friendly staff. room to the street side a bit noisy, coffee could be better.
Wireless internet service is great. Breakfast was very good. No one working the reception after 1:00pm was not a problem for me, might be for others.
The location was good for us. We knew the hotel and where to find it. The sheets on the bed were clean but quite old. One had a hole in it.
It is calm hotel even though it is located beside a high school. The breakfast time is excellent starting at 7:00 and even during weekend it was possible to have it at that time and not later. I liked this flexibility from the hotel staff. The key system has to be mentioned in the confirmation of reservation letter. It was annoying to call at 11:00 pm to know how that box, placed in front of the door, works! furthermore that box delivered a message with a phone number to call, in case of having a problem, it is wrong number not connected to Residenz hotel !!
Very good value for the money; free parking and free wifi; good breakfasts. Low ceilings in some rooms.
The receptionist was always very nice and helpful.Good location- near bus station and supermarket and 15 minutes walk from city centre.Quiet area.Very rich breakfast. Internet is not included in the price so you have to pay extra for this service through a national provider.It took some time until even this service worked well.If you need internet for professional reasons,can be stressful this problem but I must say that the hotel staff tried to do their best to help me with that.
Room and breakfast simple but okay Parking very narrow; unfriendly entree with key-machine